Crushing Mac, almost sure is the hardware

Question

Hi in the last 2 days I had lots of problems with my iBook
I am almost sure it is the hardware, I tried several times to reinstall (a new installation) Mac OsX tiger, but I receive a message:
"You need to restart your computer,hold down the power button for several seconds,etc...."
This morning,after that, I cannot start OsX, just the screen remains blank with apple and the small spinning loadig circle...
Now I am trying to access to the webpage with the warranty request but I can only see a page like this:
http://www.apple.com/uk/support/
(bought my ibook on ebay few months ago and it was pretty good, and I live in UK/Belfast now so I probably have to use a Apple UK page for warranty)
and even if I choose the iBook the only page I got is a "self repair" (but I dont know which components is supposed to be broken, so) and "check status"
so, how can I send a request to Apple to repair (come and pick my ibook up) my computer which is still in warranty?
Please help !!!:)
if you how to do it...I remember when I sent my ipod last year it was possible to ask and apply for repair online...

Answer 1

Hi!
If you can't tell by putting the Serial Number into the place on the Support
page to see how much warranty is left, and if there is no longer a page
for Support Chat (there was last year; haven't checked if that was US only
or UK too) you may have to spend money to talk to a Tech and have them
go through a few tests and checks before they will assign a work order or
case number to you/your hardware for warranty repair consideration.
There is a page of contact information, for Apple UK:
http://www.apple.com/uk/contact/ which has several
phone numbers and other stuff. You may have to spring
for the Support fee of about $40 US (or local equivalent)
to get past that department, before getting to Service;
I've heard that a fee such as this could be refunded when
a repair is performed under the warranty. But ask to be
sure about how these loops and turns affect you.
If you are near an authorized Apple repair center or a
reseller who has a repair service, you can take it in
and they will deal with it under warranty. If you can do
this, you can ask the product be sent to you when done.
Seem to me, "accidental" damages are not covered under
the AppleCare warranty protection plans... What's crushing?!
Good luck in this matter!