Crw32.exe encountered a problem

I have a user that just received a new laptop with Crystal Developer 10 installed on it. The user is receiving an error when saving a report after it has been ran. If it is not run she does not get the error.
Error: crw32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you click for more info, you get:
crw32.exe Error signature AppName: crw32.exe, AppVer: 10.0.0.533 ModName: ntdll.dll. Mod Ver: 5.1.2600.5755 Offset: 0000100b
I have the same exe and dll versions on my PC and have not had any issues. She has received 3 new laptops and continues to have issues.
We would like her to stay on the same version as all of the other crystal report writters (since they share reports).
I have read through 30 threads on this site, and tried a couple of things without being able to get rid of the error.
Any help you can provide would be great. Thanks!

Hi Jennifer,
I agree with you on not getting the user upgraded. 
There normally isn't a issue with saving a report.  If you have a look in the WIndows Event Log see what error was logged by the crash.  That usually helps point you in the right direction. 
I'd eliminate any problems with printer or databases. 
Is she trying to save locally or to the network? 
I would assume she has no problems saving other documents like Text files or Word to the same folders? 
Instead of crashing permission problems would normally come up with an error. 
Good luck,
Brian

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    M  *  LINE        11337
    M  *  COUNTER     1
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    Otto

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    Have you checked with DEP option?
    Right Click on My Computer ->Click on Properties->Click on Advance Tab-> Click on  on Settings in Performance Pane-?Click on Data Execution Prevention Tab ->Click on Turn On DEP option ->Click on Add button and browse for crw32.exe file.
    What is difference between mentioned two machine(Configuration)?
    Are you using dual monitor with Crystal Report?
    Have you checked with event viewer?It gives the detail description of error.
    Below are the steps for event viewer:
    Click on Start ->Run -type in eventvwr.
    Hope it will help you.
    Regards
    Asha.

  • Crw32.exe has encountered a problem and needs to close during table link

    I am in the process of evaluating the Crystal Reports 2008 product to create reports on data stored on our IBM AS400 system. When I select two or more tables on the Database Expert window; then click on the Links tab I receive the error message. If you only select one table the product does not crash. u201CCrw32.exe has encountered a problem and needs to close.u201D
    Error signature
    AppName: crw32.exe
    AppVer 12.2.0.290
    ModName: mfc80u.dll
    ModVer: 8.0.50727.762
    Offset: 0005ad30
    Installed applications
    Microsoft Windows XP Service Pack 2
    IBM System i Access for Windows, Version 6 Release 1 Modification level 0 Service level SI31390
    Crystal Reports 2008, CR Developer, Version 12.2.0.290, Evaluation Version
    ODBC Data Source to the iSeries using the iSeries Access ODBC driver

    RESULTS
    Report for crw32__PID__932__Date__05_04_2010__Time_04_17_34PM__453__Second_Chance_Exception_C0000005.dmp
    Type of Analysis Performed   Crash Analysis
    Machine Name   TST100
    Operating System   Windows XP Service Pack 3
    Number Of Processors   1
    Process ID   932
    Process Image   C:Program FilesBusiness ObjectsBusinessObjects Enterprise 12.0win32_x86crw32.exe
    System Up-Time   1 day(s) 06:15:05
    Process Up-Time   00:01:40
    Thread 0 - System ID 492
    Entry point   crw32+83c818
    Create time   5/4/2010 4:15:55 PM
    Time spent in user mode   0 Days 0:0:0.328
    Time spent in kernel mode   0 Days 0:0:3.46
    Function     Arg 1     Arg 2     Arg 3   Source
    mfc80u!CWnd::SetWindowPos+3     00000000     00000000     0000003c   
    crw32+637594     0015c438     030161d0     0000004e   
    mfc80u!CPropertyPage::OnNotify+94     00000000     0012ef18     0012ebc0   
    mfc80u!CWnd::OnWndMsg+9c     0000004e     00000000     0012ef18   
    mfc80u!CWnd::WindowProc+22     0000004e     00000000     0012ef18   
    mfc80u!AfxCallWndProc+a3     00000000     001f02a2     0000004e   
    mfc80u!AfxWndProc+35     001f02a2     0000004e     00000000   
    mfc80u!AfxWndProcBase+54     001f02a2     0000004e     00000000   
    user32!InternalCallWinProc+28     7830fe2f     001f02a2     0000004e   
    user32!UserCallWinProcCheckWow+150     0015c268     7830fe2f     001f02a2   
    user32!SendMessageWorker+4a5     00723d68     02711a58     00000000   
    user32!SendMessageW+7f     001f02a2     0000004e     00000000   
    comctl32!CCSendNotify+748     0012eed8     ffffff38     0012ef18   
    comctl32!SendNotifyEx+57     001f02a2     0017020e     ffffff38   
    comctl32!_Ppd_SendNotify+2b     064172c8     00000001     ffffff38   
    comctl32!PageChange+2e7     064172c8     00000001     0012f21c   
    comctl32!PropSheetDlgProc+2b3     0017020e     0000004e     00003020   
    user32!InternalCallWinProc+28     773dc1ca     0017020e     0000004e   
    user32!UserCallDlgProcCheckWow+146     0015b1b0     773dc1ca     0017020e   
    user32!DefDlgProcWorker+a8     00000000     0000004e     00003020   
    user32!DefDlgProcW+22     0017020e     0000004e     00003020   
    user32!InternalCallWinProc+28     7e423d3a     0017020e     0000004e   
    user32!UserCallWinProcCheckWow+150     0015b1b0     7e423d3a     0017020e   
    user32!CallWindowProcAorW+98     7e423d3a     0017020e     0000004e   
    user32!CallWindowProcW+1b     7e423d3a     0017020e     0000004e   
    mfc80u!CWnd::DefWindowProcW+42     0000004e     00003020     0012f5b8   
    mfc80u!CWnd::WindowProc+39     0000004e     00003020     0012f5b8   
    mfc80u!AfxCallWndProc+a3     00000000     0017020e     0000004e   
    mfc80u!AfxWndProc+35     0017020e     0000004e     00003020   
    mfc80u!AfxWndProcBase+54     0017020e     0000004e     00003020   
    user32!InternalCallWinProc+28     7830fe2f     0017020e     0000004e   
    user32!UserCallWinProcCheckWow+150     0015b1b0     7830fe2f     0017020e   
    user32!SendMessageWorker+4a5     0070ab90     02711a58     00003020   
    user32!SendMessageW+7f     0017020e     0000004e     00003020   
    comctl32!CCSendNotify+c20     0012f644     fffffdd9     00000000   
    comctl32!SendNotifyEx+57     00000000     001201e2     fffffdd9   
    comctl32!ChangeSel+208     001201e2     00000001     00000001   
    comctl32!Tab_OnLButtonDown+cf     063ab958     00000049     0000000a   
    comctl32!Tab_WndProc+4c8     001201e2     00000201     00000001   
    user32!InternalCallWinProc+28     7740f03f     001201e2     00000201   
    user32!UserCallWinProcCheckWow+150     0015b1b0     7740f03f     001201e2   
    user32!DispatchMessageWorker+306     0015c468     00000000     0012f874   
    user32!DispatchMessageW+f     0015c468     00000000     0012f954   
    user32!IsDialogMessageW+572     0017020e     02720400     0012f954   
    mfc80u!CWnd::IsDialogMessageW+2e     0015c468     7832e88c     0015c468   
    mfc80u!CWnd::PreTranslateInput+29     0015c468     0015c468     0015c468   
    mfc80u!CPropertySheet::PreTranslateMessage+ca     0015c468     0015c468     02f91008   
    mfc80u!CWnd::WalkPreTranslateTree+1f     000f019c     0015c468     0015c468   
    mfc80u!AfxInternalPreTranslateMessage+3b     0015c468     78348336     0015c468   
    mfc80u!CWinThread::PreTranslateMessage+9     0015c468     7834824b     0015c468   
    mfc80u!AfxPreTranslateMessage+15     0015c468     00000000     0012f954   
    mfc80u!AfxInternalPumpMessage+2b     508aafcf     0300d458     00000000   
    crw32+52530e     0300d458     00000000     00000001   
    0x508aafcf     00000000     00000001     00df598c   
    0x0300d458     00000001     00df598c     00000001   
    MFC80U!CWND::SETWINDOWPOS3In crw32__PID__932__Date__05_04_2010__Time_04_17_34PM__453__Second_Chance_Exception_C0000005.dmp the assembly instruction at mfc80u!CWnd::SetWindowPos3 in C:WINDOWSWinSxSx86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8emfc80u.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000050 on thread 0
    Module Information
    Image Name: C:WINDOWSWinSxSx86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8emfc80u.dll   Symbol Type:  PDB
    Base address: 0x782e0000   Time Stamp:  Sat Jul 11 22:31:52 2009 
    Checksum: 0x00114d13   Comments:  
    COM DLL: False   Company Name:  Microsoft Corporation
    ISAPIExtension: False   File Description:  MFCDLL Shared Library - Retail Version
    ISAPIFilter: False   File Version:  8.00.50727.4053
    Managed DLL: False   Internal Name:  MFC80U.DLL
    VB DLL: False   Legal Copyright:  © Microsoft Corporation. All rights reserved.
    Loaded Image Name:  mfc80u.dll   Legal Trademarks:  
    Mapped Image Name:     Original filename:  MFC80U.DLL
    Module name:  mfc80u   Private Build:  
    Single Threaded:  False   Product Name:  Microsoft® Visual Studio® 2005
    Module Size:  1.06 MBytes   Product Version:  8.00.50727.4053
    Symbol File Name:  c:symcacheMFC80U.i386.pdb7C831002AB274BF6938D1DEC58BF11A1dMFC80U.i386.pdb   Special Build:  &

  • Crw32.exe has encountered a problem and needs to close,pls help

    When I try to use a crystal report version 10.0 to querry from two data source at same time, I got following error:
    Crw32.exe has encountered a problem and needs to close. We are sorry for the inconvenience .
    I have a 8.5 version crystal report and it works just fine.
    The two data source are:
    MS access2003 DB and Sage Mas90 DB.
    I have tried on server 2003 and window XP. none of them works.
    Any help is appreciated.
    Jonathan

    Reporting off 2 datasources should work in CR10.
    I would suggest the following;
    1) Check the version of CR10 and apply SP5 if necessary
    2) Try using different connection methods, if you are using a native connection try odbc for example
    Possible workarounds woulr be to use a main report > subreport
    or
    In Access create a linked table to Mas90

  • Crw32.exe has encountered a problem and needs to close.  We are sorry for t

    crw32.exe has encountered a problem and needs to close.  We are sorry for the inconvenience.
    AppName: crw32.exe      AppVer: 12.0.0.683      ModName: msjet40.dll
    ModVer: 4.0.9511.0      Offset: 000cdb4b
    I am using a MS Access 2003 DB.  I get the above error when I try to open a New Report with the current instance of the DB; if I use a backup from 2 weeks ago it works with no problems. Is there any insights; I would prefer not to restore from the backup??

    Update from my earlier message:
    tried to install on a win7 32 bits. and I get the same error message.
    Restarted the Win7 64 which was working and now I get the same error message too
    so 3 different machines three diffferent operating systems and 3 times CR crashes on opening MDB files....
    here is the error message
    Log Name:      Application
    Source:        Application Error
    Date:          5/19/2010 7:43:13 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Faulting application name: crw32.exe, version: 12.0.0.683, time stamp: 0x47c8be9a
    Faulting module name: MSJET40.DLL, version: 4.0.9756.0, time stamp: 0x49246e48
    Exception code: 0xc0000005
    Fault offset: 0x00021b27
    Faulting process id: 0x708
    Faulting application start time: 0x01caf7aca12f0b2b
    Faulting application path: c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crw32.exe
    Faulting module path: C:\Windows\system32\MSJET40.DLL
    Report Id: 498c39ee-63a0-11df-b1fe-00508dbcaa0b
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-05-19T23:43:13.000000000Z" />
        <EventRecordID>4412</EventRecordID>
        <Channel>Application</Channel>
        <Security />
      </System>
      <EventData>
        <Data>crw32.exe</Data>
        <Data>12.0.0.683</Data>
        <Data>47c8be9a</Data>
        <Data>MSJET40.DLL</Data>
        <Data>4.0.9756.0</Data>
        <Data>49246e48</Data>
        <Data>c0000005</Data>
        <Data>00021b27</Data>
        <Data>708</Data>
        <Data>01caf7aca12f0b2b</Data>
        <Data>c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crw32.exe</Data>
        <Data>C:\Windows\system32\MSJET40.DLL</Data>
        <Data>498c39ee-63a0-11df-b1fe-00508dbcaa0b</Data>
      </EventData>
    </Event>

  • Crw32.exe has encountered a problem and needs to close while running report

    Ever since I installed HEAT 9, Crystal Reports 11 crashes periodically.  I get the message "crw32.exe has encountered a problem and needs to close."  This message usually appears after I run a report, enter my DB credentials, and enter parameters. 
    I also have Report Viewer installed as a part of another application called Wasp.  I can open reports using the report viewer but when I close them the entire Wasp program crashes every time.
    Both of these problems only happen with HEAT 9 installed.  I do not have this problem with HEAT 8.4 installed.

    I suggest you contact the makers of HEAT and ask them if they support your configuration. It may be they do not support multiple versions of CR installed. It may also be caused by the order you have installed the various programs. Try using the repair feature for each program in various orders to see if that resolves the problem.
    Thank you
    Don

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