Crystal 10 server to bo xi 3.1 not all instances

I have used the import wizard to pull the reports across into BO XI 3.1 on server 2003. I get the reports and folders but not all the existing instances of the reports. There are 480 + reports and alot of instances all of which are needed.
Has any one done this migration and get all the historic instances?

If you use the import wizard to bring in the reports, there is an option when you get to the 'Folders and objects' selection tool. Right below the 'Select All' and 'Clear All' buttons, there is a checkbox which states 'Import all instances of each selected object'. This should select all of the instances for the objects selected. One thing to note: It will not import instances that failed to run. You can check the log after the import to see what failed and why after the import. This should give you an idea of what you may have to do on your XI 3.1 environment in order to capture the instances desired.

Similar Messages

Crystal Reports Server XI R2 - RAS service will not start

We had a copy of Crystal Reports Server XI R2 running on a Windows 2003 SBS Server and the database running on SQL Server 2000 on the same box. We were forced to upgrade this server Windows 2003 SBS Server 2003 R2 with SQL Server 2005. The upgrade worked fine however after the upgrade we could no longer open reports in infoview.
We soon realised that the RAS(Report Application Server) service was stopped however we could not start it.
We tried doing a full uninstall(deleting the directory and registry info) and reinstall several times on the same server pointing to the existing database and trying to create a new database in both MYSql and SQL Server but again the same problem. While our licensing agreement means we can only install it on one server we tried on another and again we had the same issue.
We see several errors in the event viewer of the server, these are:
-Unable to create the Corba OSCA factory and register it on the eBus (Source:BusinessObjects_crystalras)
-Failed to register with the CMS 'Server Name'. Please make sure the CMS is up and running. Attempting an automatic retry. (Source: We see this error show on a fair few of the service after stopping and firing up services, but they seem to disappear)
-An error occurred while creating a Page Server subprocess.(Source: BusinessObjects_pageserver)
If I try firing the crystalras executable just for interest sakes I get a "No valid license found for this product" error.
We thought it may have been a license issue caused by the upgrade but have been told that the license key still appears to be valid.
Any help is appreciated.

Hey did anyone ever answer your question, I have exactly the same problem 4 years later, sigh

Crystal Reports Server XI On-demand Subreport does not open

Hi,
I'm using Crystal Reports XI and have a report with two on-demand subreports. In Crystal Designer, both work fine - that is when I click on either on-demand subreport in preview, it opens in another tab.
But in Crystal Reports Server, one subreport works but the other one just opens another tab with the main report. What could be the problem?
Thanks,
Rob
Edited by: Rob Hershfield on Feb 2, 2010 4:36 AM

I solved it - Both subreports have no name but the one that wasn't working apparently needed a name so I just typed "." (a period) and now it works.
-Rob

RAS Java API Exception on Crystal Reports Server XI R2

Hi
We download run the evaluation version of Crystal Reports Server XI R2 SP2.
Our web application uses RAS Java API to talk to Crystal Reports Server to open unmanaged reports.
        ReportClientDocument lo_ReportClientDoc = new ReportClientDocument(); //*** Cause exception
        ReportAppSession reportAppSession = new ReportAppSession();
        reportAppSession.createService(
          "com.crystaldecisions.sdk.occa.report.application.ReportClientDocument"); //*** Cause exception
        reportAppSession.setReportAppServer(servername);
        reportAppSession.initialize();   //*** Cause exception
        lo_ReportClientDoc.setReportAppServer(reportAppSession.getReportAppServer());
        lo_ReportClientDoc.open(asReportName,OpenReportOptions._openAsReadOnly);
        ReportServerControl control = new ReportServerControl();
        control.setReportSource(lo_ReportClientDoc.getReportSource());
The lines marked with "//*** Cause exception" above cause the following exceptions, although at the end the reports came up correctly. When we were running Crystal Reports Server XI (Release 1), we did not see this exception. Can you tell what is going wrong? Thanks.
SystemOut     O org.xml.sax.SAXParseException: File "null" not found.
+     at org.apache.xerces.framework.XMLParser.reportError(XMLParser.java:1202)+
+     at org.apache.xerces.readers.DefaultEntityHandler.startReadingFromDocument(DefaultEntityHandler.java:499)+
+     at org.apache.xerces.framework.XMLParser.parseSomeSetup(XMLParser.java:312)+
+     at org.apache.xerces.framework.XMLParser.parse(XMLParser.java:1079)+
+     at com.crystaldecisions.xml.serialization.XMLObjectSerializer.load(Unknown Source)+
+     at com.crystaldecisions.proxy.remoteagent.ClientSDKOptions.readClientSDKOptions(Unknown Source)+
+              at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.b(Unknown Source)+
+     at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.h(Unknown Source)+
+     at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.<init>(Unknown Source)+

Hey did anyone ever answer your question, I have exactly the same problem 4 years later, sigh

Drop down boxes ok in Crystal Reports but not ok in Crystal Reports Server

I have the following problem with "dynamic dropdowns"
Initially, I have a Crystal Report (.rpt). It has two dynamic drop downs. They work
in both Crystal Reports Designer (preview) and Crystal Reports Server (right-click-View).
The first drop down is the result of a rather complex sql query. The second drop down
is a child of the first.
I make a small change to the sql "WHERE" clause using the Crystal Reports Designer. It works fine in preview.
I save (Enterprise mode) to Crystal Server. I use Business View Manager to configure
the _DC_n object. (I did notice that the .._DC_n gets incremented by one.)
The _DF object seems to know about the updated sql so I do not have change it.
However, when I go to back to Crystal Reports Server, and right-click-View, the
"dynamic dropdown" is not working properly. I can not make sense
of what has been retrieved.
Please tell me what is most likely to have gone wrong here? The Business View Manager
seemed to knew about the sql change. But Crystal Reports Server has
not responded to the change in the same way as Crystal Reports Designer.
...thank you, Stan

When you publish a report to Crystal Server, the dynamic prompts are no longer handled in the report itself. Instead depending on how they're published, they either go away or they're published to the "repository" and managed through the "Business View Manager" (BVM), which is available as part of the Client Tools install.
To get the dynamic prompt into the repository, you have to check the "Enable Repository Refresh" checkbox at the bottom of the "Save As" screen after you log in to CRS. However, doing it this way is NOT best practice, especially if you're using the query from the report to provide the data for the prompt. If you do this for all of your reports, you get a LOT of bloat in the repository objects and it makes the job of migrating from one version of CRS to another MUCH more difficult!
What I've done in the past to get a simple "sample" prompt published is create a report that just contains the data that I want to have in the dynamic parameter using a single table - this is usually what I call a "lookup" table that has a "code" field and a "description" or "name" field. I then create a dynamic parameter in that report that just pulls the data from the single table. I'll publish the report to my favorites with the Repository Refresh enabled.
I then run the BVM and look for the following objects (default location is under "Cascading Dynamic Prompts":
<prompt name>_DC - This is the Data Connection for the prompt. Edit this, enter the password, and set it to "Never Prompt" for the password. NOTE: This DC can be reused by multiple prompts. If you continue to add prompts through publishing Crystal Reports with prompts, you will get MANY of these that all point to the same database!
<prompt name>_DF - This is the Data Foundation for the prompts. When you create a new one, you need to select an existing DC and then either one or more tables or write a command to provide the data for your prompt. It works much like the Database Explorer in Crystal. The one that was just saved has all of the information required for the prompt.
<prompt name>_BE - This is the Business Element. When you create one, you have to select and existing DF and one or more fields. You can also create a filter on the data. This is used to generate the SQL that will be run to provide the data for the prompt.
<prompt name>_ BV - This is the Business View. When you create one, you have to select the Business Element. I'm not sure of the exact purpose of this, but you have to have one in order to set up the "List of Values".
<prompt name> - This is the List of Values (LOV). This defines what fields are available for the prompt itself.
You can create folders to organize these objects so that its easier to maintain.
To use a LOV that you've defined in BVM to feed data to new dynamic prompts, do the following:
1. Connect to CRS from Crystal.
2. Create/Edit your prompt.
3. Set the prompt to be dynamic.
4. Under "Choose a Data Source", select "Existing" and select the LOV from the drop-down list.
5. Update the properties in the parameter.
When viewing or scheduling a report, the dynamic prompts will run through the Crystal Reports 2013 Report Application Server in CRS (it will be named differently if you're not on CRS 2013, but will have "Report Application Server" in the name.)
-Dell

New install of Crystal 2013 Server; getting errors

New install of Crystal 2013 Server on Windows 2012R2 Server
In the Connectivity Services; the ConnectionServer32 shows a state of Initalizing, and Disabled
In the Crystal Report Services; the CrystalReports2013ProcessingServer shows a state of Running with errors and Disabled
In the Crystal Report Services; the CrystalReports2013ReportApplicationServer shows a state of Stopped and Enabled
Hovering over Stopped I get "The Executable could not be launched. Possible reasons are insufficient RAM or disk space, or an invalid filepath or working directory. Actual reason: CreateProcess error + 14001, The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log."
Application Event Log Entry:
Log Name:      Application
Source:        BusinessObjects_cms
Date:          4/21/2014 11:43:12 AM
Event ID:      33017
Task Category: General
Level:        Warning
Keywords:      Classic
User:          N/A
Computer:      DBH-TCRYSTAL01.sbcounty.gov
Description:
Unable to contact server DBHTCRYSTAL01.ConnectionServer32 on machine DBH-TCRYSTAL01.sbcounty.gov to perform status notification. Please check the server's system log for errors.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="BusinessObjects_cms" />
    <EventID Qualifiers="0">33017</EventID>
    <Level>3</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-21T18:43:12.000000000Z" />
    <EventRecordID>32081</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DBH-TCRYSTAL01.sbcounty.gov</Computer>
    <Security />
</System>
<EventData>
    <Data>DBHTCRYSTAL01.ConnectionServer32</Data>
    <Data>DBH-TCRYSTAL01.sbcounty.gov</Data>
</EventData>
</Event>
System Event Log Entry:
Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          4/21/2014 7:49:07 AM
Event ID:      10016
Task Category: None
Level:        Error
Keywords:      Classic
User:          SYSTEM
Computer:      DBH-TCRYSTAL01.sbcounty.gov
Description:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{05D1D5D8-18D1-4B83-85ED-A0F99D53C885}
and APPID
{AD65A69D-3831-40D7-9629-9B0B50A93843}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-21T14:49:07.818690400Z" />
    <EventRecordID>8228</EventRecordID>
    <Correlation />
    <Execution ProcessID="668" ThreadID="804" />
    <Channel>System</Channel>
    <Computer>DBH-TCRYSTAL01.sbcounty.gov</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data Name="param1">application-specific</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Launch</Data>
    <Data Name="param4">{05D1D5D8-18D1-4B83-85ED-A0F99D53C885}</Data>
    <Data Name="param5">{AD65A69D-3831-40D7-9629-9B0B50A93843}</Data>
    <Data Name="param6">NT AUTHORITY</Data>
    <Data Name="param7">SYSTEM</Data>
    <Data Name="param8">S-1-5-18</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Unavailable</Data>
    <Data Name="param11">Unavailable</Data>
</EventData>
</Event>
I also have second Windows 2012R2 Server / Crystal 2013 Server install that is working just fine and the only difference is it is not a member of the Domain.
Barry Streets
[email protected]
510-238-2727 ext 2780

In addition to checklists provided by Josh; I would suggest you to perform a repository scan of the system to identify whether any objects were not installed properly and there might be a possible corruption. Use the link mentioned below to perform repository scanning.
How to use Repository Diagnostic Tool - Business Intelligence (BusinessObjects) - SCN Wiki
You can try to repair the install. Also as this is a new install you can directly go for re-installing the software.
PS: Try to re-download the software from the service market place rather than copying the installer from existing one.

Crystal Reports Server 2008 dispose not closing document

Hey everyone,
I;m running some reports through Crystal reports 2008 server (no service packs) using the RAS sdk and Java.
This was working swimmingly for a while until yesterday when the server hosting the RAS and app server fell over. I tracked it down to a problem with the RAS server. The error i got in my logs was General Exception, Report SDK Exception Not enough memory for operation. I reran the process and when i watched task manager the memory being allocated to crystalras.exe went through the roof! it went from 50k to 1.8g of ram in under 10 minutes.
I tried lots of the other suggestions in here for the errors about memory that are similar to mine (increasing the heap memory etc.) and none of them worked.
One thing i noticed though is that when I run the process and watch the metrics page of the RAS server on the management console the number of Open documents does not decrease even though i am 100% totally and utterly calling .close and .dsipose after every report i open. Definitely. Ive debugged it a million times and it is calling these methods. It is successfully releasing the connections fine but does not seem to releasing the open documents. After the Open documents metric went down to 0 (im presuming after a timeout) the memory that crystalras.exe was reduced. I then changed the timeout tag in CRConfig.xml to 1 minute to see would this help out any but the open documents did not timeout any faster.
Would i be right in thinking that these open documents would be causing my problem of the aggregated memory? Im at my wits end here so any piece of help is greatly appreciated!

Hi Ted,
Thank you for getting back to me, i was on vacation there for a while so that is why i didnt get back to you.
When I call reportClientDocument.isOpen() just before i dispose of the report it is true and after i dispose of it it correclty returns false.
I am really stressing out over this as we are reduced to running 500 reports through the server (one after another) and then stopping the process and restarting the RAS server and then running another 500 reports.
crystalras.exe gets up to about 2g of ram consumed for only 500 reports.
I even changed some of the timeout settings on the settings page of the management console to see would they timeout and release the memory but alas it didnt release as much as a byte. I left it for 3 days and it didnt deallocate one piece of memory.
Im currently investigating is there some way from my code that I can restart the RAS server, either through the SDK or through a windows process or scheduled task.
Ted, as far as i can see there are no service packs for Crystal Reports Server 2008, is that right? when i go to the downloads page there only ones listed for release X1.
Thank you for your help.
J.

Report fails to generate on Crystal Reports Server

Post Author: cmilkosk
CA Forum: General
Hello all!
I have a case open with BO on generating a report from a Crystal Reports Server (CRS). The report works fine when running in Crystal Reports on my PC, but after I send it to the Crystal Reports Server, it fails with a message like:"Failed to open the connection.
C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Data\procSched\metrixdb.reportjobserver\~tmp9bc512965895e0.rpt"This error appears to be telling you that it is trying to connect to
the CRS's reportjobserver process and having a problem, but the service is up according to the Central Config Manager. I tried starting and stopping it, but it didn't make a difference. This happens for different reports sent to the server. One common thing that I've noticed is that the reports that connect to the CRS's local SQL Server 2005 database are the ones that are failing. So, my CRS resides on the same host as the SQL Server 2005 database (which also houses the CRS SQL DB). Interestingly, reports scheduled that connect to a remote SQL Server 2000 database work fine. It could be the simplest report that I am running off of the CRS/SQL Server 2005 host, and it still fails every time. Tech support so far hasn't been much of a help. They suggested that I upgrade my Crystal Reports software on my PC to R2, but that didn't fix the problem.Has anyone had any trouble like this before? If so, have you found out what the cause was?I'm beginning to wonder if it is related to SQL Server 2005 or potentially just that it is connecting to a local database.Note - my CRS's software version appears to be 11.5.3.438. I'm not sure if I am running CRS R1 or R2 (how can you tell?).Anyone have any ideas?Thanks,Chris

Post Author: cmilkosk
CA Forum: General
Anyone have any ideas? Tech Support doesn't seem to be helping much. Chris

Linux - Oracle - Crystal Report Server XI : Error in File Report1: Failed to load database information.

I am using Crystal Reports Server XI on Linux Server with Oracle Server 10g.
I did install Oracle Client on Report Server and config Oracle SID in tnsnames.ora also. It works well with tnsping command. Then, I published a report which was created in Crystal Reports developer on this server.
When I preview the report on Report Server. I got the following error message:
Error in File Report1: Failed to load database information.
Try to fix the problem I ran web Central Management Console -> Objects ->Report1->Process -> Database and set there the following parameters:
Database driver: Oracle
Server: servers_host_name
Database: (tried both ORACLE_SID and tns_name)
User: oracle_user_name
Password: oracle_pw
It still got the same problem.
I will appreciate any help.
Tham.

I was having a similar problem in Crystal Reports Server 2008 v1, and had to install the full client to resolve it, which I didn't like. I poked around some, and was able to get the Instant Client working with a few minor changes. Note that I tried it only with the 32-bit Instant Client even though I was on a 64-bit system because that was what SAP recommended when I talked to them.
The changes I had to do was initialize the Oracle environment variables (the instant client doesn't have a script to do this for you) and to create a soft-link which is included in the full client, but not in the instant client.
To setup the environment variables I created a file called env.sh and put it in /opt/crystal/bobje/setup/oracle/, where /opt/crystal was my install path. This ensured that it got called by the /opt/crystal/bobje/setup/env.sh script which runs as part of the System init scripts to initialize the environment. The following is what I put in my file (again for the 32-bit 11g R2 instant client):
     export ORACLE_SID=summitdb
     export ORACLE_HOME='/usr/lib/oracle/11.2/client'
     export ORACLE_BASE='/usr/lib/oracle/'
     export TNS_ADMIN='/usr/lib/oracle/11.2/client/network/admin'
     export PATH="$:/usr/lib/oracle/11.2/client/bin"
     export LD_LIBRARY_PATH="$$/usr/lib/oracle/11.2/client/lib"
After that, I created the missing soft link using this command:
     ln -s "$/lib/libclntsh.so.11.1" "$/lib/libclntsh.so.10.1"
Once I had done those two things, and restarted the service using the /etc/init.d script, it worked fine.

Please help with my crystal reports server 2008 trial setup

Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!
Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
Then i setup the krb5.ini file like below (removed my server name and domain name)
[libdefaults]
    default_realm = DOMAIN.CO.UK
    dns_lookup_kdc = true
    dns_lookup_realm = true
    udp_preference_limit = 1
[realms]
DOMAIN.CO.UK = {
    kdc = DC.CO.UK
    default_domain = DOMAIN.CO.UK
i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
The server inteligence agent has been set to use the same username as i specified in the CMC which is also the service principal name and the administartion name
i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list
i have gone round in circles for days following the instructions, and nothing is happening
Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?
So now everytime i try to log in i get this error message
Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!
any ideas on things to check before we give up with this all together?

Hi Roberto,
With the changes when SAP took over BusinessObjects the support packaging also changed. It's the way it is now but we are moving to and giving as much options as we can. SAP works on the Self Serve practice. the info is available but you have to find it, which is another thing we are working on to improve for BOE/CRS.
Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

How to print a report on crystal report server using webservice call

Hi,
I'm looking for web service api calls that help print a report on the crystal report server. Can someone post a snippet of how this is done.
Thanks,

Below is a snippet that uses the BusinessObjects Enterprise XI Release 2 version of the BIPlatform Web Services Java Consumer API:
Sincerely,
Ted Ueda
/* Printer name */
String printerName = "\\\\van-s-prt01\\VAN-P-BEAVERCREEK";
/* URL to Enterprise Web Services */
String servicesURL = "http://localhost:8080/dswsbobje/services";
Session ceSession = null;
Connection ceConnection = new Connection(new URL(servicesURL + "/session"));
EnterpriseCredential ceCredential = new EnterpriseCredential();
ceCredential.setDomain(cmsname);
ceCredential.setAuthType(authType);
ceCredential.setLogin(username);
ceCredential.setPassword(password);
try {
     ceSession = new Session(ceConnection);
     ceSession.login(ceCredential);
     ceConnection.setURL(new URL(servicesURL + "/biplatform"));
     BIPlatform bip = new BIPlatform(ceConnection, ceSession.getConnectionState());
     GetOptions getOpts =new GetOptions();
     getOpts.setIncludeSecurity(Boolean.FALSE);
     ResponseHolder rh = bip.get(reportPath, getOpts);
     InfoObjects infoObjects = rh.getInfoObjects();
     CrystalReport report = (CrystalReport) infoObjects.getInfoObject(0);
     ReportProcessingInfo processing = report.getPluginProcessingInterface();
    CrystalReportPrinterOptions printerOptions = processing.getReportPrinterOptions();
    printerOptions.setEnabled(Boolean.TRUE);
    printerOptions.setPrinterName(printerName);
     report.setSchedulingInfo(new SchedulingInfo());
     report.getSchedulingInfo().setRightNow(Boolean.TRUE);
     bip.schedule(infoObjects);
} finally {
     if(ceSession != null)
          ceSession.logout();

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Error when running a report in Crystal Reports Server 2008

Received the following error message:
Error in File Relatorio4: Failed to load database information.
Or
Error
Failed to open the connection. Relatorio4 Details: [Database Vendor Code:
12154 ]
I'm trying to run a report Crystal Reports 2008 in Crystal Reports Server 2008.
I use the native driver for Oracle (Oracle Server).
Any help would be appreciated!

Hi Vilari,
Do a small test to test your connection.
-Right Click on desktop ->
Create new text document->
Save as test.UDL->
double click and test connection by selecting driver name,datasource name,user id and password.
Click on Test Connection.
It should be succeed.
Database Vendor Code is the error returned by the database client/server.Its not a Crystal Report Error.Check Microsoft's web site for more info on what that error means.
Likely the client has not been in stalled or configured or both.
Also check that proper DSN is configured or not.
As you are using Oracle make sure that a TNSNAMES.ORA file exists and is in the proper place and accessible. See the operating system specific manual for details on the required name and location.
Check to see that the service name exists in one of the TNSNAMES.ORA files and add it if necessary.
Make sure there are no syntax errors anywhere in the file. Particularly look for unmatched parentheses or stray characters. Any error in a TNSNAMES.ORA file makes it unusable.
Hope this helps
Regards,
Shweta

Report Not Refreshing in Crystal Reports Server 2008

I created a report and posted it on Crystal Reports Server 2008. I have since updated the report's selection expert and I want the new criteria to be updated. When I right click on the report and choose Refresh Options I have chosen to update and refresh the report but when I try to schedule it again it keeps the old select expert statement. I have gone back to the report to ensure the change was taken and it was. In fact if I delete the report and repost it then it does show the correct criteria. Does anyone have any idea's as to why this is happening. Thanks.

A simple solution to avoid the font issue: Draw a box on the report, and put an X in (on top of) the box to check it if value is true.
Or
A formula that is an X if true or F if false. Format the font to be white if not an X, and put a box around it.
Edited by: DebiHerbert on Oct 8, 2010 1:19 PM

Error when publishing report to remote crystal 2008 server

In attempting to publish a report to a remote crystal server (see code below) I get this exception.
Since the server is on a remote host, it doesn't make sense to me to set the BOBJHome property or pass the file path. This is why I am using the addUniqueFile() with the byte[] parameter file contents.
Is this the cause? Is there a better way? Please let me know if anyone has ideas.
Thanks,
--Jeff.
[http-8080-Processor25] ERROR gov.nrc.nsts.reporting.backend.helpers.PublishCrystalReportHelper - Could not publish report, exception:
com.crystaldecisions.sdk.occa.managedreports.reportadd.internal.b: Adding Crystal Report "6cc6326cc9dbc0" failed. An internal error occurred.
      at com.crystaldecisions.sdk.occa.managedreports.reportadd.internal.d.a(Unknown Source)
      at com.crystaldecisions.sdk.occa.managedreports.reportadd.internal.d.refreshReportObjectProperties(Unknown Source)
      at com.crystaldecisions.sdk.plugin.desktop.report.internal.m.refreshProperties(Unknown Source)
      at gov.nrc.nsts.reporting.backend.helpers.PublishCrystalReportHelper.execute(PublishCrystalReportHelper.java:99)
     public void execute() {
          try {
               // Ensure that the new parent is a folder
               String query = "SELECT * FROM CI_INFOOBJECTS "
                   + "WHERE SI_ID = '" + cmsId + "'";
               IInfoObjects parents = oInfoStore.query(query);
               if (parents.size() != 1) {
                    resultSet.addException(new Exception("Parent Element not found: CMSID="+cmsId) );
                    return;
              IInfoObject parent = (IInfoObject) parents.get(0);
              // Enforce business logic
              if ((parent instanceof IFolder)==false) {
                   // Can't add folder to a non-folder
                    resultSet.addException(new Exception("Parent element must be a Folder: " + parent.getTitle()));
                    return;
               //You need to set the CeEnterpriseContext.BOBJ_ENTERPRISE_HOME property first
               //in order to upload new reports because the runtime needs to have access
               //to some utility files located in the Business Object Home directory
               //Modify this to point to your Business Objects installation directory
               //String BOBJHome = "C:\\Program Files\\Business Objects";
               //Retrieve the system properties
               //Properties properties = System.getProperties();
               //Set the Business Objects home directory
               //properties.setProperty(CeEnterpriseContext.BOBJ_ENTERPRISE_HOME, BOBJHome);
               //Update the system proeprties
               //System.setProperties(properties);
               //Retrieve the PluginMgr object.
               IPluginMgr oPluginMgr = oInfoStore.getPluginMgr();
               //Use PluginManager to retrieve the Report plugin, which is needed to publish a new report.
               IPluginInfo oPluginInfoNewReport = oPluginMgr.getPluginInfo("CrystalEnterprise.Report");
               //Create a new InfoObjects collection to add the new report to
               IInfoObjects oInfoObjects = oInfoStore.newInfoObjectCollection();
               //Add the newly created report plugin to the oInfoObjects collection. This will create
               //a new InfoObject based on the type of plugin passed in.
               oInfoObjects.add(oPluginInfoNewReport);
               //Retrieve the newly created report InfoObject
               IInfoObject oInfoObjectNewReport = (IInfoObject)oInfoObjects.get(0);
               //Set the report name and file location
               InstanceNameBean inb = (InstanceNameBean)Helper.getDto(params, InstanceNameBean.class);
               oInfoObjectNewReport.setTitle(inb.getName());
               //FilePathBean fpb = (FilePathBean)Helper.getDto(params, FilePathBean.class);
               //oInfoObjectNewReport.getFiles().addFile(fpb.getPath());
               byte[] reportContents = (byte[])Helper.getDto(params, byte[].class);
               oInfoObjectNewReport.getFiles().addUniqueFile(reportContents);
               //Set the parent folder for the new report.
               oInfoObjectNewReport.properties().setProperty(CePropertyID.SI_PARENTID, cmsId);
               //Refresh the report properties to update the new report information before
               //committing the changes to the InfoStore
               IReport oReport = (IReport)oInfoObjectNewReport;
     -->          oReport.refreshProperties(); <-- !!throws exception here!!
               //Commit the new collection to the CMS using the commit method. This publishes the new report.
               oInfoStore.commit(oInfoObjects);
          } catch (SDKException e) {
              logger.error("Could not publish report, exception: ", e);
               resultSet.addException(e);

This is an example of a stored procedure that is trying to be linked to a new report as the only datasource.
If I remove the parameter I can create a report, however this will return all of the results of thw query to the report, rather than the desired results. If I add the parameter on the Crystal Report, the stored procedure then has to return all of the results to Crystal and then perform the filtering of records. By using a parameter in the stored procedure, you should be able to do all of the filtering as part of the query on the databse server, making this more efficient.

Crystal 10 server to bo xi 3.1 not all instances

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