Crystal 2008 hangs with Database Expert

Hello;
We just bought Crystal 2008 for two months.
Crystal report was working fine with 2008 version12.0.0.683 against MSSQL server 2005, but started to hang when selecting Database Expert from Memu.
It started to hang when I was working on a reprot using a complicated database procedure.
Now I am not able to create a new blank report through JDBC against our MSSQL server 2005. Crystal hangs just after I clicked on JDBC from Create New Connection in Database Expert window.
Please help.
Jean
Edited by: wangjin0822 on Jan 9, 2011 1:39 AM

Hi Jean,
You are using the original release and it was not DEP or Windows 7 or Vista aware.
Uninstall your copy and download the full SP 3 version, easier than applying each patch:
https://smpdl.sap-ag.de/~sapidp/012002523100009989492010E/cr2008_sp3_fullbuild.zip
Your reports will likely work again.
Thank you
Don

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Crystal 2008 problem with Record Select Expert

I had a Crystal 10 report that worked fine where the Record Select Expert had a database table ID equal to a parameter... it was only supposed to report on 1 record. After using Crystal 2008 on the same report it completely ignores this Select Record Expert setting. I have tried deleting and re-adding the parameter. It acts like there is no record select setting.
Here is the formula that it shows me it is using: {Components.ID} = {?@ID}
If I go to the application opening the same record on a different machine using the old crystal, it works fine.
This used to only show me the 1 record, now it shows me the report on every record in the table. I tried upgrading the report to a 2008 report and it still does the same thing. The report filter no longer works. Do I need to do something different to select only 1 record in 2008 ?
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Thanks,
Jeff
Edited by: Jeff Dressing on Aug 27, 2008 12:06 PM

Hello, Jeff;
I noticed the Record Selection Formula uses a Stored Procedure parameter:
{Components.ID} = {?@ID}
A parameter created in the report (not by a stored procedure) would be:
{Components.ID} = {?ID}
A report based on a Stored Procedure does not need a Selection formula for the Stored Procedure parameter. Connecting to the Stored Procedure automatically creates the parameter in the report and the value is passed automatically when the report is run.
Does the report work in the Crystal Reports 2008 designer?
Open the report in the designer. Go to Database Set Datasource location. Are the properties of the database at runtime still the same as what is saved in the report.
If the database is different at runtime, just as a test, change to the new database in a copy of your original report. Do a Database|Verify Database. Does it come back the "Database is uptodate" or are there changes?
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Crystal 2008 Hangs When Opening Report With Geographic Map

Greetings - CR just hangs when I open a report that has an existing geographic map or if I create a new report with a geographic map. I've uninstalled and reinstalled, and made sure the updates were applied. Searched the forums but haven't found anything to help.
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Hi Doug,
Usual next steps, What OS are you using and did you install CR with local Administrator rights?
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Unable to see Oracle driver from Crystal Report's Database Expert

I have installed Oracle client (version 10g) on my laptop that also has Crystal Reports 2008 ver 1 SP3. I then installed data driver 5.3 (Datadirect ODBC database driver) but I canu2019t see the Oracle driver nor the Oracle wire protocol driver from crystal reportsu2019 database expert. I have checked the path and it correctly points to the oracle client (c:\orant\bin). I am running Windows 7 professional.
Kindly assist.

Hi Serah Muiruri
In Windows 7 64 bit ODBC Drivers 32-bit is stored under "C:\Windows\SysWOW64"
DIRECT PATH C:\Windows\SysWOW64\ODBC.EXE
Right click ODBC.EXE
Create a shortcut and place it on the desktop/Right Click and Pin to Task bar/Start Menu.
It is easy to access.
CR Oracle ODBC Driver 5.3 CONNECT CREATION STEPS
In ODBC Data Source Administrator Select CR Oracle ODBC Driver 5.3
DataSource name: Give any name to identify
Description:(Optional)
ServerName: IP ADRESS:PORT NUMBER/ SERVICE NAME
Eg: 192.168.0.120:1521/orcl
Client Version: slect the client version From the list
To know the connection is correct
Click the button Test Connection
Provide the username/password(Eg: scott/ tiger)
Press OK
Finally Click Apply button. Next OK
Thank you
Pardhu
Edited by: pardhasaradhi.t on Sep 26, 2011 2:41 PM

Link a Crystal Report report with an SQL Azure database

Hi,
I want to use my database on SQL Azure in Crystal Report. So I want to link my reports with data contained not in a local db, but in a SQL Azure one.
Insiede Crystal Report I have created a new ADO connection to my SQL Azure, providing server, db, user, password, and Crystal Report have recognized the database. But when I go to the Database Expert and I try to set this ADO connection inside my report,
I recieve this error:
"Not Implemented
Source ADODB.Connection
L'operazione richiesta non è supportata dall'oggetto o dal provider (operation not supported by the object or by the provider)"
Why? How can i use my SQL Azure data in my Crystal Report reports?
Thanks

Hi Delfins,
Please create a UDL file to test the connection, ensure the connection is fine and then use the same connection string in your Crystal Report.
For UDL file, you can refer to:
http://msdn.microsoft.com/en-us/library/e38h511e(VS.71).aspx
Hope this helps,
Raymond
Raymond Li - MSFT

Crystal Report VS2005 - Table fields missing in Database Expert

Hi,
I am having a problem with the Crystal Report comes with Visual Studio 2005. I am trying to develop a customized report for SAP Business One. When I try to add two tables using the Database Expert, there are certain fields missing in the LINK page. This is a big problem for me because I need to link that field with another table. Oddly, it doesn't seems that there are anything wrongs with the missing fields. If I click OK and check at the Field Explorer, the missing fields are there!!!
In other words, it is missing only at the Database Expert --> Link Tab. Anyone having the same problem? Is this a known issue or any patch that I can apply to resolve this issue?
Thanks in advance for your help.
Regards,
Harianto

Try this link to resolve your issue:
Full Outer Join option for SQL Query and BW Query grayed out
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Crystal freezes when I try to view Links in Database Expert

I am running Crystal 2008 and Windows 7. When attempt to view the links established by my tables using the Database Expert menu, Crystal freezes and forces me to shut the program. I have tried to establish the Table links upon creating the file, but the same thing happens. Does anyone know why this is happening?

Here is the error code from Crystal. Does this spark any ideas on a solution from anyone?
Problem signature:
Problem Event Name:     APPCRASH
Application Name:     crw32.exe
Application Version:     12.3.3.812
Application Timestamp:     4ce554ae
Fault Module Name:     MFC80U.DLL
Fault Module Version:     8.0.50727.4053
Fault Module Timestamp:     4a595928
Exception Code:     c0000005
Exception Offset:     0005ac31
OS Version:     6.1.7600.2.0.0.256.48
Locale ID:     1033
Additional Information 1:     0a9e
Additional Information 2:     0a9e372d3b4ad19135b953a78882e789
Additional Information 3:     0a9e
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App coded in Crystal XI need to be compatiable with Crystal 2008. Options?

Dear All,
The product I am working on, works fine with Crystal XI. But now task is to make it work for clients that have just Crystal 2008 (not Crystal XI). (Even assuming there is no new feature that Crystal 2008 offer is planned in this existing application.)
I was wondering what would be the best bet to make that application compatiable? Certainly we do not want to have two seperate application coded separatly for Crystal XI and Crystal 2008.
I will appreciate any information, feedback, guidance that you can provide on this.
Thanks

am actually using Visual Studio .NET 2008 only with Crystal Reports XI R2. I was not aware of the fact that Crystal Reports XI R2 does not work with Visual Studio 2008. It could be that since I have both Visual Studio 2005 and 2008 in my machine, and this could be referring to old one.
I believe Visual Studio 2008 came with .NET framework 3.5 and in theory 3.5 does all that 2.0 used to do. So I am not sure what would be the reason of .NET 2008 not supporting it. May be I am missing something, please help me clarify?
- See the supported platforms doc here:
https://websmp106.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000712240&_SCENARIO=01100035870000000202
(choose Business Objects XI release2 / crystal reports -> crystal reports -> crystal reports XI r2 -sp2 - supported platforms.
.NET 2008 is not listed. That is as far as this discussion should need to go. E.g.; do not use CR XI r2 with .NET 2008, or .NET 2010 when it comes out - if you do, you're on your own.
Option-1) Now my worry is can same application; when installed on a client who has just crystal report 2008 (not upgrade from XI-R2) run-time installed, will work OK?
As long as you run CR XI r2 with the supported version of .NET (e.g.; in your case .NET 2005) there will be no issues after installing CR 2008 as CR 2008 and CR XI r2 are side by side compatible. One thing I would highly discourage is running reports created in CR 2008 with CR XI r2.
Option-2) Is there any change in existing code, I need to do so that irrespective of what run-time environment client has (XI R2 or, Crystal 2008), my application runs fine without any issue?
If you install CR 2008 SP0 after installing .NET 2008, you should not need any code modification to an already working app. All that will happen is that the CR assemblies will get upgraded to version 12.x. Of course, you then need to distribute the CR 2008 runtime to your client / server computers.
Any other option...
Not sure where the confusion is, but I am not sure why we'd want to look for other options(?).
Ludek

Authentication issues on Windows 7 with Internet Explorer 8 (Crystal 2008)

Hi,
We are in the process of migrating from Windows XP to Windows 7 (with Internet Explorer 8).
I have noticed that a web application which depends on Crystal 2008 is behaving differently in the new environment. For example, when I try to load a report I get this error:
Access to report file denied. Another program may be using it.
I know that this error can be caused by a permissions problem on the Windows temp folder, and I know there are various ways of pinpointing the exact permissions problem and various ways of resolving if that's the case. The fix that worked for us in Windows XP does not seem to work in Windows 7. My gut feeling is that IE is passing credential in some way differently from how it did before.
Since many aspects of security are so different in Windows 7 compared with XP, I was hoping to find some general guidelines from SAP/Crystal re: how to deploy or configure the client/server in this environment.
Are there any general guidelines available?
Thank you for any help... shannon

Hi Shannon,
Not really, CR assumes it can access all of it's dependencies so it is a permission issue. Other than the usual config issues with IIS, full access to the emp folder, full permissions on the Viewer folder, setting the framework in App pool correctly, etc.
Do you have Service Pack 3 installed for Cr 2008 and the latest Fix Pack 3.5?
https://smpdl.sap-ag.de/~sapidp/012002523100009989492010E/cr2008_sp3_fullbuild.zip ( requires uninstall first - keycode is required )
Incremental for SP2 - https://smpdl.sap-ag.de/~sapidp/012002523100007123572010E/cr2008_sp3.exe
Fix Pack: https://smpdl.sap-ag.de/~sapidp/012002523100006341722011E/cr2008fp35.exe
References for WEB app's:
[Crystal Report Viewers in Visual Studio .NET u2013 Toolbar Images|http://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/50aa68c0-82dd-2b10-42bf-e5502b45cd3a]
This one could be a great reference also:
[Deploying Crystal Reports 10 .NET Applications|http://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/30c6d7c6-7164-2b10-90b8-d6020b116f4d]
You could also use Process Monitor from Microsoft and scan the log file for Access Denied on the IIS Process.
And also search [Microsoft's Forums|http://social.msdn.microsoft.com/Search/en-US?query=iis%207%20configuration%20and%20security&Refinement=123&ac=3] on how to:
Thank you
Don

Word issues with upgradeing reports built in 10 to crystal 2008

We have a bunch of reports that were built and running with 10. We are trying to upgrade our servers to run with crystal 2008. The reports built in 10 have been working when run with the crystal 2008 runtime. With the exception of a problem when opening a report in word. I have figured out if I change the page set up in word to be landscape the report will now show fine. Also if i edit the actual rpt to be much narrower than the original, it will execute correctly in word. Has anyone else had this problem? Word will run very slow and there will be blank pages in between a multi page document.

Hi Bill,
Not sure what version you are using, get SP1. In the report designer if you got the Page Setup options try checking on Dissociate Formatting Page....
If you are using RAS and SP1 you can do this in code something like this:
System.Drawing.Printing.PrintDocument pDoc = new System.Drawing.Printing.PrintDocument();
PrintReportOptions rasPROpts = new CrystalDecisions.ReportAppServer.Controllers.PrintReportOptionsClass();
CrystalDecisions.ReportAppServer.ReportDefModel.PrintOptions MYPRTOpts = new PrintOptionsClass();
if (rdoCurrent.Checked)
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                MYPRTOpts.DissociatePageSizeAndPrinterPaperSize = true;
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Issues with Crystal 2008 Printing to a Zebra Label Printer with SP2

Hi there
We are having issues printing to a Zebra Label Printer using Crystal 2008 SP2.
When you attached a .rpt file to the .NET Application which is accessed via RDP/ICA the reports in Crystal XI worked fine.
Steps we have taken are:
Printing direct from Crystal 2008 Designer to the Zebra Printer works using a Generic Text Driver
Printing direct from Crystal 2008 Designer to the Zebra Printer using a Zebra Universal Print Driver DOES NOT work (we were advised the Universal Print Driver may assist with the issue)
The report when accessed via the .NET Application via RDP/ICA using the Universal Print Driver it doesn't work.
The report when accessed via the .NET Application via RDP/ICA using the Generic Print Driver it doesn't work.
The report when accessed via the .NET Application drectly from Server Console prints fine using Generic Print Driver, but not with RDP/ICA.
Can anyone offer any suggestions to a fix?
Many thanks.

Hello,
I'll look at this tomorrow when I get into the office. An I am moving this to the developer forum.
Thank you
Don

Crystal 2008 not working with outlook 2010 mapi when exporting

I recently had service pack 3 and fix pack 3.3 updated to my system ( crystal 2008) to help correct a issue with mapi not populating addresses from outlook when trying to export a report. I have a new issue. - sort of???
Now when I try to export multiple reports in a row I still have the same issue. I can send 1 report out. But if i try to send another report out i have the same issue that I had with mapi not populating the addresses field from outlook.
To get past this I shut down crystal and then bring it back up and I can send (ONE) report again before the same thing happens. Does anyone know if there is fix for this issue?
Fyi - this has nothing to do with the design of my report. The problem lies with how Crystal is communicating with mapi when trying to allowi a 2nd report to be exported. I am not using any outside programs, only crystal 2008 version and trying to export my report through mapi (outlook 2010 (in PDF format). As stated above with the above fixpack - I was able to restore exporting but now I can only export 1 report at a time.
When I select a 2nd report to export (after just sending out my 1st) the mapi function will not allow me to select addresses. So while the fix pack (from the website) restored some functionality it only allows 1 report at a time.

Hi Max,
It works for me. I get the Allow for 1 minute box and then I export again and same thing.... works...
I'm using Windows 7 64 bit at home. It just installed SP 1 so that may be the difference also but I don't recall this being a problem before.
I also don't see this being a CR problem, if it works once then something else is blocking the MAPI permission box. Check your anti-virus logs, could be it things a trojan is taking over your address book and blocking the second attempt. The AV logs should show you if something was blocked. Or disconnect from your network/disable network cards and disable your AV and test again.
Do you have any other tool that allows you to export? If you install Winzip or WinRAR it adds a feature that allows you to right click on any file, save the PDF to disk and then test using the zip tool to see if that works for you. If not it's definitely your AV or possibly Firewall software blocking the pop up.
Thanks again
Don

Using Crystal Reports 2008 SP3 with the Brother 9500PC, 9700PC, and P9800PC

We have using Crystal Reports with the Brother Label printers for years until we were forced to use Crystal 2008. The label printers have worked in the past and we usually create a label template in the printer driver and this configuration is stored in the Crystal Report. These label printers can use several different size cartridges. When creating a report using the Editor, the report displays and prints correctly using the template embedded into the report. This is using the updated SP3.3 service pack. The problem is in the Run Time application that is embedded in another application to run the reports. When printing a label from the application, the report previews just fine with the correct size and format. However, when you try to print the label, the run time driver ignores the template embedded in the report and instead uses the default settings for the printer driver. So, if I have a 1 inch cartridge in the printer, and the default settings for the printer is a 1 1/2 inch cartridge, then the report will try to print assuming there is a 1 1/2 inch cartridge which will cause the application to fail. This is a problem with Crystal 2008 (12) and we would like to find a solution to this. Thanks, Doug

Hi Cameron,
You can setup custom label sizes in Crystal. In the folder where you installed Crystal Reports is a text file called Labels_en.txt. This contains the label definition Crystal uses. You can add a new label in here.
Now when you open Crystal and create a new report by selecting the Mailing Label Repotr Wizard, you will see your new label when you get to that step.
When save a report, the report will do two things. If you have set the report to a specific printer, Crystal saves the printer and paper settings inside the RPT. When the print engine runs the report, if it can't find the printer saved in the report it will default to the default printer.
What I believe is happening is the application is loading the report and because it can't find the label printer it was designed with it's going to the default printer. So you do have to set the PrintReportOptions in your application to redirect the report to the correct printer, driver and papersize.
This has pretty much been the way since version 4 that I can remember. The positive side is you don't have to set all the parameters yourself. You can get the PrintReportOptions from the report when you open it. Then you just need to pass the printer name, driver and port. The rest of the options (papersize) will already be populated from the Get.
Good luck,
Brian

Crystal 2008 hangs with Database Expert

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