Crystal 9 dist - Brother QL-1050 printer

We use the Crystal 9 distribution to view reports from our application.
A bespoke report has been written and setup/configured to use "Brother QL-1050" label printer (used to produce box labels).
If they choose to preview the report, prompts for parameters (start) to be input and displays the contents.  Customer reports that they are then unable to print from this screen using the print button.
If they choose to print the report, they state it opens up and quickly closes down.  No errors are reported by our application or in the event log.
Any suggestions on how this can be progresses
Any compatability issues between Crystal 9 and Brother QL1050 printer/device.
Thanks
A

Also would like to know if this Label Printer is compatible with the Brother HL Series Device Type

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