Crystal 9 distribution hangs of export of Excel/PDF

Previewing a document displays contents OK
However clicking the envelope button appears to cause a short delay when prompting to save the file and select save as type.#
Eventually reports that the application has stopped working etc.
User selected to export to  MSWord and PDF, used different crystal report etc.
Any ideas please?
Would such be linked to temporary files etc.

I moved your thread from Legacy SAP products to here as your description implies that you are using CR 9 from some sort of an application(?).
Questions;
Confirm that this is happening from an app, not from the CR designer (CRW32.exe)
Is this an app you developed or an app that someone developed for you?
What CR SDK is this app using?
If this is your app confirm that the app works on your dev computer, but fails once you distribute the app to another computer.
If on another computer, how was the CR runtime deployed?
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup
Got Enhancement ideas? Try the [SAP Idea Place|https://ideas.sap.com/community/products_and_solutions/crystalreports]

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