Crystal Dashboard Design 2011 Instalation Failed

Question

Hi Guys,
We have just bought Crystal Dashboard Design 2011 last week, and we have a problem when trying to install it. I have tried everything, Iu2019ve already Run it as Administrator (right click), deactivate UAC. When trying to install the requirements are meet correctly but when trying to define the installation folder if I leave the default one an error appears saying u201CInstallation folder is not valid. Use a valid absolute folderu201D so I select another one and proceed (I have Crystal Reports for B1 installed), and when the form where the key code is asked I define the one that SAP gave us and a message of windows appears saying u201CSAP BusinessObjects stop working. The program stops working correctly because of a problem. Windows will close the program and will notify you if there is any solutionu201D this widow appears twice and after closing them another window appears saying u201CThe key code of the product is invalidu201D Of course I have verified the Key and it is correct I only copy and paste it. So the installation could not be completed.
I try to install it in another computer and works fine but this computer is from the CEO so it is not possible to use that computer.
Machine where fails (Windows Vista SP2 32 bits)
Machine where success (Windows 7 64 bits)
Any help would be appreciated.
Thanks.
Antonio Murillo
Edited by: Antonio Murillo on Jun 29, 2011 5:46 PM

Answer 1

I am having the same problem with the Crystal Reports 2011 trial.
I am running Windows 7 64-bit and have administrator rights. I have tried running it in XP compatibility mode and also with the virus checker disabled.
It has now come up with the same error message on 5 different attempts....
Any ideas, SAP?
Edited by: James Williams on Jun 30, 2011 11:16 AM