Crystal Enterprise 10 CMS Server not coming up

Question

Hello,
I am getting errors while trying to start Crystal Enterprise 10 on UNIX. The CMS server does not come up. I turned on the trace for the startup script and below is the error log. Can someone help me diagnose the issue please. If this is due to corrupt registry or corrupt objects, can I just restore from backup of the registry directory and restart?
Thanks.
-James
Output from crystalmsd_20081019_123014_24611.log
Timestamp       ProcessID       ThreadID        Message
[Sun Oct 19 12:30:15 2008]      24611   1       (wireobinit.cpp:134): trace message: CWireObject::InitializeStaticPropertyMap() - reference count: 0
[Sun Oct 19 12:30:15 2008]      24611   1       (wireobinit.cpp:149): trace message: Creating the shared CWireObject::PropertyNameMap
[Sun Oct 19 12:30:15 2008]      24611   1       (wireobinit.cpp:172): trace message: Setting static property map
[Sun Oct 19 12:30:16 2008]      24611   1       Log: level=3 cat=1 msg=35100 p=Crystal Management Server started
[Sun Oct 19 12:30:16 2008]      24611   1       trace message: SIServerController::run: Before initialize
[Sun Oct 19 12:30:16 2008]      24611   1       (sidaemon.cpp:414): trace message: SUNIXDaemon::init: starting
[Sun Oct 19 12:30:16 2008]      24611   1       trace message: SUNIXDaemon::init: redirecting stdio to /dev/null
[Sun Oct 19 12:30:16 2008]      24611   1       (sidaemon.cpp:209): trace message: installing fg terminiation handler
[Sun Oct 19 12:30:16 2008]      24611   1       (sidaemon.cpp:220): trace message: installing abnormal sys handler
[Sun Oct 19 12:30:16 2008]      24611   1       (sidaemon.cpp:504): trace message: SUNIXDaemon::init: finished
[Sun Oct 19 12:30:21 2008]      24611   1       trace message: GetClockSequenceUpdater: Getting clock sequence updater
[Sun Oct 19 12:30:21 2008]      24611   1       Log: level=0 cat=1 msg=33015 p=DatabaseDriver
[Sun Oct 19 12:30:21 2008]      24611   1       Log: level=0 cat=14 msg=35101 p=The root server reported an error Initialization Failure.
[Sun Oct 19 12:30:21 2008]      24611   1       trace message: SIServerController:run: Fail to initialize or uninitialize.  Reason is The root server reported an
error Initialization Failure.:
[Sun Oct 19 12:30:21 2008]      24611   1       trace message: Uninitializing TheAPSServer object.... shutdown in progress....
[Sun Oct 19 12:30:22 2008]      24611   1       Log: level=0 cat=1 msg=35730 p=Internal error: An unknown exception has occurred. Programmer error subsystem not
available before use
[Sun Oct 19 12:30:22 2008]      24611   1       assert failure: (siserver.cpp:882). (0 : The root server reported an error Initialization Failure. (Reason: Inter
nal error: An unknown exception has occurred.).:Internal error: An unknown exception has occurred. Programmer error subsystem not available before use
[Sun Oct 19 12:30:22 2008]      24611   1       Log: level=3 cat=1 msg=35100 p=Crystal Management Server stopped
[Sun Oct 19 12:30:22 2008]      24611   1       (wireobinit.cpp:284): trace message: CWireObject::TerminateStaticPropertyMap() - reference count: 1
[Sun Oct 19 12:30:22 2008]      24611   1       (wireobinit.cpp:291): trace message: Releasing static property map
[Sun Oct 19 12:30:22 2008]      24611   1       (wireobinit.cpp:49): trace message: Deleting the shared CWireObject::PropertyNameMap
~

Answer 1

Hi,
Try these,
1. Check whether the JDK version is an appropriate one and complete installation is done. Necessary entries of JAVA_HOME path is done in the Environment Variable.
2. Increase the heap size through Configtool of the J2EE Engine. After setting, restart the server.
3. Have the virtual memory increased.
Consider awarding points to helpful answer.
Regards
Srinivasan T