Crystal Report 2011- SAP Data Sources: CL - no items found

Background:
SAP ECC 6.0 was purchased three years ago with DSD package. Only FI and SD modules are in use. Accounts download data filesfrom SAP to produce spreadsheet reports. Few user trust these numbers. We are setup as "SAP in the Cloud" model- Listening to constant user complaints, it seems SAP is broken. Interim solution: Crystal Report for everyone.
Encouraged by Ingo Hilgefort papers and Crystal Report Forum:
We decided to deploy Crystal Report 2011 and Business Object XI 3.1 with SP4 for our small user community. These software are installed on local XP laptop and Business Object XI 3.1 installed in the SAP server as well.
Problem Description:
The desktop user cannot see SAP infosets or tables contents. When connect to the data sources. After user login, she can navigate to expand the data source CL.- displays "no items found ". I can reproduce this error. Using the Crystal Report wizard and selecting various data sources such as: SAP Table, Cluster and Functions: CL, DD and FN category only DD and FN display items.
Current Environment: SAP in the Cloud.
SAP Server::ECC 6.0 EhP3 dual stack. Database MSSQL, OS 2008 Server, Business Object Intergration Kit 3.1, Remote Acces VPN.
Desktop Environment: Crystal Report 2011: SP1, Business Object Xi 3.1, XP SP3
Surprise: Clicking on either DD and FN tab inside the connector window in Crystal- it expands and displays tables and content reference but not CL.
Questions: Do we have to move to EhP5 for the CRX 2011 to work ? What is wrong: ? Any help will be appreciated?
This question is for Ingo H. How to convince SAP hosting company otherwise to solve our problem ? Is is desktop problem or Host side configuration ?

Ahmad
K900687 is Open SQL Connectivity transport and required for direct SAP tables connectivity, so you need it, but I am not sure if the warning message relevant to your problem. Sometimes warning is just a warning.
You can see other objects in DD, but not in CL, it means the connection works. You probably do not have required authorisations to see objects.
I would suggest to review the Authorisation section of SAP Integration Kit Installation Guide here:
[http://service.sap.com/~sapidb/011000358700000559912010E/xi31_sp3_bip_sap_inst_en.pdf ]
You may also check what is the differences between DD and CL in terma of authorizations.
If you think CR 2011 is broken, then test CR 2008. Is still available for free 30-days trial download here:
[http://www12.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx]
, but you would need to add SAP Integration Kit to it.
Vitaly

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