Crystal Report 7 with Access 97 giving Error - 20536

Our client is getting an error at his  machine.
Application is in VB 6.0 with Access 97 as database and while generating reports,it gives error "Runtime Error 20536 Unable to Connect: Incorrect Log On Parameters" .Report version is Crystal Report 7.
Also client has Win XP sp3 OS.
This error was not reproducible at our machines which has the same OS.
Please if anyone could help in this regard ,that will be really great.

Hello Prachi,
Crystal Reports 7 reached End of Life for patch support in August, 2002. CR7 was released in 1998 - long before the XP operating system was released. Back then Crystal Decisions rarely went back and added OS support for the older versions of Crystal Reports. There weren't major changes to Windows until Vista/Win7, so that's probably why it's working on your machine.
The KB article links that don't work can be found with manual searching. You can go to [http://service.sap.com/support|http://service.sap.com/support], click on the Help & Support link, and then click on the SAP xSearch link. Use the "C-number" listed in the document in the Search For field and click on Go. The KBA that corresponds to that particular "C-number" will have that "C-number" in the Keyword section of the article. Other articles may reference that "C-number" so your search may return more than one result. It is unlikely that the document with the links will be updated due to its age.
You can use a utility called Modules to see if you can find any DLL differences between the working and non-working machine. You can download it from SAP at this link: [https://smpdl.sap-ag.de/sapidp/012002523100006252802008E/modules.zip|https://smpdl.sap-ag.de/sapidp/012002523100006252802008E/modules.zip]. There are instruction in the ZIP archive. Run the utility on the non-working machine and the working machine. Save the two results and then compare them and address any differences.
I'm rusty on database connectivity issues so perhaps Ludek or someone else can throw in some additional suggestions related to OLE DB connectivity.
Sincerely,
Dan Kelleher

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