Crystal report add on installation error

Hi ,
While starting the crystal report addon following the error is coming--> retrieving the COM class factory component with CLSID{3EBB7859-E4 E3-4D77-B ,our operting system -- windows 2003 server-- 64 bit ,
Regards
Naresh K

Hi Naresh,
You can find more information on the thread:
SAP Business One and Crystal Reports
There are quite few threads in 10 pages for Crystal Reports. You may post it there too.
Thanks,
Gordon

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Crystal Reports 2008 SP2 Installation Error

Howdy Folks...
I have been trying to install the SP2 for Crystal Reports.
I get the following error...
"The installaion source for this product is not available. Verify that the source exists and that you can access it."
Running the downloaded file, unpacks the contents, starts the installer, then the error message is displayed.
System is with Windows Vista SP2
Your help and advice is needed...
Thanks,
Jim

Yes, mapping the network drive on the install PC works, technically. Unfortunately, it doesn't resolve my core problem for two reasons.
1. I'm trying to make the install procedure as touchless as possible for an install base of potentially hundreds of users. Having them all map a network drive would defeat the purpose.
2. I oversimplified the explanation of my situation to make the question easier to ask. We actually have a home-grown, web-based client software distribution tool from which I'm trying to setup the installation. The network drive, and generally all details of the installation are transparent to the installer, so that's another strike against mapping the network drive.
Here's the command line script (nothing fancy) and the code of the supplemental .ini file that I'm using. (This assumes that the self-extracting Crystal SP2 file has already been extracted and that I'm working directly with the setup.exe, setup.ini, and package files.)
And to reiterate, this scripting procedure has worked like a charm for Xcelsius SP3 and Crystal SP1. It just falls flat on its face for Crystal SP2
Batch Script:
setup.exe -r Crystal2008SP2.ini
Crystal2008SP2.ini:
[OTHER]
QUIET=/qb+
[INSTALL]
CLIENTLANGUAGE="EN"
DISABLEWEBUPDATE="1"
ENABLELOGFILE="1"
INSTALLDIR="C:\Program Files\Business Objects\"
REINSTALL="ALL"
[FEATURES]
REMOVE=""
ADDLOCAL=""
ADDSOURCE=""
ADVERTISE=""
Thanks,
Josh
Edited by: Josh Crawford on Jan 20, 2010 8:44 AM

Crystal Reports Server 2008 Installation Error

Good day,
My name is Dominic Hung and I work at Business Objects. One of my clients is coming across an installation error on their evaluation of CRS 2008 and is detailed as follows:
They currently have the actual report writer (Crystal Reports 2008) on a desktop PC. It's not installed on the server.
We have the MySQL ODBC loaded on the local desktop as well as the server that is hosting CR2008 Server.
The credentials (userid/password) used in both the desktop and server's ODBC configuration is READ ONLY.
During the installation wizard for CR2008 Server, I key in the userid & password that I use when we create reports, but I receive an error stating that
CMS database error: STU000226
BusinessObjects Enterprise CMS: Unable to connect to the CMS system database "esc:10.127.214.22:3306". Reason: Database access error. Reason access denied for user 'jdcherry'@'% to database 'esc'
This is where everything stops and they can't go further. They are not sure why they are receiving the "access denied" error as shown above. They have no problem connecting to the MySQL database when they create a report using CR2008, the CR2008 SERVER won't accept my credentials during the installation.
QUESTIONS:
The "jdcherry" UserID (which I use) is READ ONLY on the MySQL database that's hosted on the Linux box. Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
If so, what level of access is required?
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
What other workarounds can be done for the client? The windows server they have Crystal Reports Server 2008 installed on has web services enabled but are continuing to come across issues. Any insight for the client would be greatly appreciated.

Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
The userID used when installing CRS must have dba previleges (create/drop tables) on the schema.
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
You should create a new schema/DSN for the CMS db. The installation of CRS creates 8 new tables.
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
No
All this information is in the BOE XI3.0 Installation Guide.

Crystal Report 2013 sp4 installation errors

Hi all,
I am encountering error in the last phase of the installation where the wizard is spending around 20 minutes and then displaying "installation encountered errors"
I tried installing on the dedicated VM. the installation is encountering problems. reviewing the installation log, it seems the central management Server CMS, is unable to start.
I tried solving the problem by:
- redownloading the installation package
- disabling the windows firewall
- Installing SQL server and using it instead of the SQL bundled with the crystal report server
- Changing default port of CMS during installation
nothing seems to solve this issue. please help! is there anything missing?

Hello Tony,
In addition to this, kinldy turn off Antivirus protection if is there.
Simillar issues are documented with its resolution in below forum, please go through it.
http://wiki.scn.sap.com/wiki/display/BOBJ/BI+4.0+-+Updating+to+SP04+or+Higher+-+Best+Practices,+Known+Issues+and+Possible+Solutions
Hope this helps.
- Mahesh

Crystal Reports Add-On Must be a Superuser error

Hello All,
I could not find anything related to my issue so far, so please direct me , if there is already a solution in the post.
My issue is that I have installed the Crystal Reports Add-on version 2.0.0 and I can use it under Manager account in SBO 2007 just fine.
However when I try to launch the main form of add u2013on (frmCrystalReports ) to view/print a report under Customer Service user account it gives me an error:
- u201COnly super users are allowed access to this functionu201D
The form is seen in the menu and Add-on is started.
I have tried to give all the authorizations to the Customer Service user account -It doesn't work. Only when i check 'Superuser' for the Customer Service user it works!
How could I enable non-superuser accounts to use launch the form and view the reports? What could be a problem?
Thank you for any comments in advance.
Rahim

Gordon
It is Full License - the same license as the one that Manager account is using. Customer Service user is not relevant to a license type. Only authorizationwise, the user is configured to work with sales part in SBO.
In fact, it can be any user- even with all authorizations enabled , and unless "Superuser" is checked for a particular user in "users" form, the result is the error.
As you know giving "Superuser"' rights to all acounts is not an option.
Thanks
Rahim

Action failed after start Crystal report add-on then Account Setup

Dear All,
We got an error message on a work station when start Crystal report add-on >> Go Account Setup >> type in sa password >> Action failed
Then I tried on the server. It used to work before. I type in the same password, the error message said 'login failed...'
The password is correct. I can login by using management studio.
Then I changed the password of sa user in management studio. On the server, after I changed password in Account Setup, it works. But on the workstation, I still have the same error message Action failed.
They are on SAP2007A PL06HF01, SQL2008, the OS of the workstation is Windows Vista business
Any idea? Thanks a lot.
Regards,
Yuka

Hi Yuka,
I moved your post to the Integration Kit forum.
Also be aware that CR 2008 supports MS SQL Server 2008 with Fix Pack 2.3 installed. MS also only supports MS SQL Server with their new Client. Go to the install CD for SQL Server and instlal the client Tools which installs a new driver.
Need to know what version of CR you are using?
Thank you
Don
Edited by: Don Williams on Feb 22, 2010 6:50 AM

Crystal Report add-on SAP B1

Hi Experts,
I have successfully installed Crystal report add-on on SAP B1 server, I can see the attached report in all modules on server as well as client machine, but when i tried to open any report on client machine, it is not opening but it is properly display on server.
Should i need to install crystal report runtime for all the client machine?
Pls. guide me for the same.
Regards
Kamlesh Vagal

Hi dear,
Install the crystal report prerequisites on every client machine you want to show crystal reports.
follow the below mentioned steps:
1. The installation disk or folder will contain a single setup.exe
2. Log on to the target PC as an administrator or admin type user (windows).
3. copy the setup.exe to a convenient location on the target PC and run setup.exe
4. Setup exe will install Crystal reports runtime (version 10), Microsoft runtime files and the add-on files. It is recommended that you keep the path selected by the installer. The default installation path for the Add-on files is C:\Program Files\SAP\SAP Business One\AddOns\SAP_CR_CRYSTAL_1_10.
5. Once the setup.exe has completed, log on to SAP as manager or any other superuser.
6. Using Administration | Addons | add-On Administration, register the Crystal Add-On, set the desired settings and restart SAP.
7. There is a known issue within SAP where with multiple add-ons starting automatically with a super user, SAP will shutdown as soon as the user logs on. If this issue occurs always log in through the choose company screen. SAP is aware of this issue and will be rectifying this in a patch.
8. Log on to SAP, as a super user.
9. Run Account setup from Administration | Crystal Reports Administration | Account setup
10. Type in the sa password for the SQL server that holds SAP databases, and click Update.
11. Click the u201CCreate Ext Tablesu201D button. Add-on will create the additional tables now (this process must be performed for each new SAP company once).
12. THE TASKS 3 TO 5 and task 10 INCLUSIVE WILL NEED TO BE RUN ON ALL PCS THAT NEEDS THE CRSYTAL ADD-ON. 13. Crystal add-on is ready to use. A help file is provided and you may test the add-on with the sample reports found in u2026\ SAP_CR_CRYSTAL_1_10\SampleReports. The help file can be found in u2026\SAP_CR_CRYSTAL_1_10
this will solve your problem.
Regards,
Neetu

SAP B1 Crystal Reports Add On and Crystal Report 2008

Hi,
I have posted the question at SAP Reporting Forum, but not much luck.
The following reports is created in Crystal report 2008.
From http://help.sap.com/businessobject/product_guides/cr2008V1/en/CR2008_SP2_Fixed_Issues_en.pdf, I tnocie there could be moemry leak for Sybase Connectivity, but we are using ODBC.
My client is using SAP 2007 SP00 PL49, SAP Crystal Report Add on is 2.0.0.7 and they have Beas 6.70.07
They have encountered problem "The request cannot be submitted for background processing" after printing about 8 times of the same reports consecutively. It is a work order reports which my clients prints for one operations at a time, with each operations generated 8 pages of output. There are 5 jpeg on the report, which is not huge.
Yes, I am aware there could be any problem related to that.
What I notice is, on the workstation with SAP Business One client running, whenever user print a report named "Work Order", in the temp folder it creates one .rpt and 26 tmp files (Note that I have made up the number)
Work Order {C0ECP901-C6F6.......}.rpt
~cpe{51DD9109........}.tmp
~cpe{71DD9109........}.tmp
~cpe{52DD9109........}.tmp
~cpe{53DD9109........}.tmp
~cpe{54DD9109........}.tmp
At the moment, for a temporary solutions, everytimes when the error comes up, my client have to log off from SAP Business One, clear the temp folder and then relogin before they can print the same report.
Anyone encounter the problem and manage to resolve. it.
Edited by: Shwu Hua Gan on Aug 12, 2010 8:43 AM

In case anyone is interested.
I managed to drill down and get around with the following solutions. Still in progress of monitoring, but seems to solve part of the problem.
1. Open up the JPEG in Accessories--> Paint and notice that the JPEG is too big and cannot be seen without adjustting the scrolling bar. Reduce the image size seems to work.
2. The report is using dynamic graphic and reading JPEG path from a UDT with column 'type' and 'path'. Subreport is used with record selection Type='Precheck'. When there was no Precheck type JPEG, it seems to crash. We have asked client to add in type='precheck' and hyphen in path when it is not applicable. In that sense, it will return something to the report.
3. We also have subreport that read material issues. when there was no material issue in the subreport, it crash. So, we do the following:
- section express - tick suppress blank section
- right click subreport, tick suppress blank subreport.
- in Subreport, at report option, we select suppress printing when no records.
Note that workaround in point 3 does not seem to work for pictures. So, it might be worth suppressing with formulas.

Crystal Reports 2011 Demo Install Error

Downloaded the trial of Crystal Reports 2011 today (installer says it is SP2) and it will not install. Searched the forums and the 'net and not finding anything that appears to be applicable to my situation, so here goes:
Windows 7 64-bit Pro SP 1, all updates
Crystal Reports 8.5 and 9.2 installed
Visual Studio 2010 Pro with all updates
RAD Studio XE2 with latest updates
Crystal Reports for Visual Studio 2010
I run the setup as an admin, Windows 7 compatibility checked, etc. as suggested in other posts.
I am getting a Visual C++ runtime library error "This application has requested the Runtime to terminate it in an unusual way."
I get this initially when the installer says "Installing Deployment Unit:" and the unit listed is:
tp.microsoft.vcredist-7.1-core-32,14.0.0.760
I have a screenshot, but the above gives relevant information. If I click OK on the error, I will continuously get it for all other files and then get the pleasure of getting it again when I cancel the installation. We have been considering moving to SSRS, but wanted to give the 2011 Crystal a shot since we have several hundred reports developed in it.
Thanks in advance for any help and apologies if I missed something in my searching. Any ideas??

Hello,
First thing is CR 8.5 is not side by side compatible, so uninstall it. I don't see this causing install issues but just an FYI...
I assume you downloaded it from the Trial version Page then or was it in Service Market Place?
SP 2 is both Full and Incremental so I'll start the download and test also. It may be they linked to the wrong file.
How big was the file you downloaded?
Also, have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors , there may be something going on with one of those MS Kbases causing the issue, or could be something new.
I checked with the PM for Cr 2011 and there should be both incremental and a full build available, possibly they did link it to the wrong one...
Thanks again
Don
Oh and check that you have .NET 2.0 to 4.0 Framework installed, CR requires is.
Don
Edited by: Don Williams on Sep 28, 2011 1:49 PM

Crystal Report add-on in SAP2005

Dear All
Our customer is on SAP2005A and SQL Server 2000 (they will upgrade to SAP2007,SQL 2005 by the end of
month) They have 3rd party add-on.
They installed Crystal report basic 2008 and add the report to SAP by using SAP crystal report add-on
They can onlyhave 1 user open the report in SAP. Is this a SAP behavior or they may have something
wrong for the settings?
They only need one workstation to design the report. So they only install Crystal report basic 2008
on one workstation. But they need all users can open the reports in SAP. Should they buy more
license? I need a clear answer for this. I cannot find the document on Portal. Please help. Thanks.
Regards,
Yuka
Edited by: Jie Jin on Jul 21, 2009 4:46 PM

The system message I got is "multiple report views are not permited" for the 1st question.
2nd question is, when I run crystal report in SAP on my computer, I got an error message (I am on 1.0.0.10 of The add-on) Thanks a lot. Logon failed.
Details: IM002:[Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified
Edited by: Jie Jin on Jul 22, 2009 12:50 AM

Crystal Report Windows Forms Viewer Error in 1 Workstation after upgrade of PL

Hi all,
We just upgraded SAP from 8.82 PL02 to 8.82 PL15.
Afterwards, in just 1 workstation, Crystal Reports layouts have Crystal Report Windows Forms Viewer error I attach.
Before the upgrade this error did not happen.
No permissions or authorizations were changed in the workstation.
The Crystal Reports layouts remain working fine in server and in the other workstations.
In the workstation following are installed:
- Operating System Windows 7;
- Microsoft .NET Framework 4.5;
- SAP Crystal Reports runtime engine for. NET Framework;
- Crystal Report 2008 Runtime SP6;
- Microsoft SQL Server 2008 R2 Native Client.
All, but the operating system, are equal to the other workstations.
User has edit access to SAP folders, temp and access to the attach path.
We already uninstalled SAP client and client agent and re-installed it but with no avail.
Can anyone help me?
Thanks in advance.
Best regards,
Pedro Mariano

Hi San Xu,
Thank you for your input.
However I'm facing problem with each software is suitable.
I installed SAP Crystal Reports for SAP Business One (CR 2011 V14.0.4.738), but with no avail.
Thanks in advance.
Best regards,
Pedro Mariano

Crystal Report Add On

Dear All,
I have SAP B1 crystal report add installed in my client computer. And also i already setup display menu for each user (which module should appear for each user). The problem is once i run crystal report add on, then SAP B1 will display all menu again for each user while they (user) don't want to see all these unused modules. Is there any setting to avoid this problem?
Thanks and Regards

Hi,
After staring the Crystal reports addon,again do the form setting for the respective user.
Then close sap b1 session.
Now log in sap b1,start the addon,all modules will not be displayed
I have checked in my test system and i am getting the desired result.
Kindly let us know if this solves your issue.

Crystal Report Add-On not working

Hello Experts,
We have freshly installed Crystal Reports Add-On. when we start the add-on it says it is connected but when we try to access any of the forms in the Crystal Reports sap screen comes up with a message window stating
"There is already an open Datareader associated with this command which must be closed first"
which does allow any further transactions in crystal reports screens.
regards,
shreyas

Thread moved...
Please post Crystal Reports related questions only in the forum
Best regards,
Darius

Crystal Report add on displays all modules

Is there a possible way where i can retain the modules visibility setting once i run the crystal report add on?
By default, once the add on is started, it displays all the modules in SBO even if I uncheck some modules to display.
Thanks!

I would want to restrict each user on the modules I wanted to display in their menu but once i run the crystal report, all modules are displayed even if the crystal report is the only option in each module.
Edited by: Denisse Calaquian on Jan 29, 2010 4:28 AM

Crystal Report add-on Sample Reports

Hi Experts,
I am using Crystal report add-on in SAP B1 2007, i would like to know about sample reports for the same.
has SAP provided any sample reports in crystal report add-on like they have for XL reporter?
pls. give me the link if anybody knows.
Regards
Kamlesh Vagal

Hi,
I have two questions:
I downloaded some sample reports, and try to connect them with the SBO database. When I use "Set Datasource Connection" I can see that the table in use is called "variance_xtab". This table does not exist in the SBO database, so I cant replace the connection.
Some of the embedded sample reports you get when installing the CR add-on require a login to the "COIMBRA" database when I try to replace with my own SBO database.
How can I get around this issues?
Regards Per Nymo

Crystal report add on installation error

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