Crystal report is slow in infoview

Hi,
In Internet Explorer ,While browsing the published reports from crystal server the report takes long time to display in the IE.I can able to see all the published roles as folders but when I click on a particular folder the report is taking too long time to display in infoview.What may be the reason ? Please help me out.
Thanks.

Please post your query to the [Business Objects Enterprise Administration|BI Platform; forum

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Crystal report server2008 (XI R2): InfoView Request timeout error

HI
Crystal report server2008 (XI R2): InfoView Request timeout error
            Some reports which are taking more than 10 to 15 minutess while running through InfoView gives error as follows:
An error has occured: Request timed out.
This error appears within the crystal report server and when user tries to access through browser client desktop also. Sometimes it prompts the error as follows when users try to access through browsers from there desk i.e through proxy connection.
   The proxy server received an invalid response from an upstream server.
   The proxy serer could not handle the request POST/report/CrystalReports/Viewrpt.aspx.
    Reason: Error reading from remote server
The timeout setting of all web.config files under infoviewapp, infoviewappactions, platform services, crystal reports folders have been checked and the default timeout 20 minutes is changed to 30 minutes and IIS is restarted, but still users are getting request timeout error within 10 to 15 minutes while running a crystal report. Even admin user.
Regards,
Patrick Raths

Please post your query to the [Business Objects Enterprise Administration|BI Platform; forum. This forum is dedicated to development and deployment of .Net applications that connect and interact with BusinessObjects Enterprise, BusinessObjects Edge, or Crystal Reports Server. This includes the development of applications using the BusinessObjects Enterprise, Report Application Server, Report Engine, and Web Services SDKs.
BTW., if thi is an important issue, I'd recommend creating a phone case.
Ludek
Edited by: Ludek Uher on Aug 11, 2010 1:57 PM

Crystal Report not opening in Infoview.

I have Crystal Report XIR2 designed and running fine in Designer.I uploaded the report into Invoview and earlier it used to run fine but not it is not opening up at all.I am using the servicecenter OBBC driver 6.1.1 to connect to SQL database.Also Busines Objects version is XIR2.It is working fine from crystal Designer but not opening from Infoview.Please advise if someone has faced the same issue...

Please post your query to the [Business Objects Enterprise Administration|BI Platform; forum

Crystal report extremely slow after converting to SQL connection

We have a VB application developed in Visual Studio 2005 that references:
CrystalDecisions.CrystalReports.Engine v. 12.0.2000.0
CrystalDecisions.Enterprise.Framework v. 12.0.1100.0
CrystalDecisions.Enterprise.InfoStore v. 12.0.1100.0
CrystalDecisions.ReportSource v. 12.0.2000.0
CrystalDecisions.Shared v. 12.0.2000.0
CrystalDecision.Windows.Forms v. 12.0.2000.0
This application originally used ADO to connect to our SQL Server database. I recently converted to a SQL connection so I can take advantage of table-valued parameters in SQL Server 2008. After the conversion, some of our Crystal Reports now take up to 3 minutes to load, but only on some usersu2019 PCs. Prior to the change, the reports only took a matter of seconds, and they still take only a matter of seconds on my development PC. We have looked at all the settings we can think of on the slow PCs but so far have found no smoking gun. Has anyone else experienced this issue? Does anyone have any suggestions for how to find the problem?

Hi Gina,
Ah, that is why you are having problems. We had to fix CR so it would support MS SQL 2008. Not sure what version you are using but you need to install Service Pack 3 and then Fix Pack 3.5. Then CR will retain the SQLNCLI10 as it's data driver.
And what I mean is once you update CR have your report writers open each report and set location to the new DSN or old DSN with the updated 10 driver and then verify the reports and save. This will update the RPT files so the 10 client is used.
To get updated, and assuming you are on an early release the best way is to keep track of your keycode, uninstlal CR 2008 and then download CR SP 3 and FP 3.5:
https://smpdl.sap-ag.de/~sapidp/012002523100009989492010E/cr2008_sp3_fullbuild.zip
https://smpdl.sap-ag.de/~sapidp/012002523100006341722011E/cr2008fp35.exe
If you are on SP 2 then you can use the incremental SP 3 and then FP 3.5
https://smpdl.sap-ag.de/~sapidp/012002523100007123572010E/cr2008_sp3.exe
Thank you
Don

Open Crystal Report full screen at InfoView and hide navigation panel

Dear all,
In InfoView, how to globally set so that Crystal Report document will be opened as full screen and also hiding the navigation panel.
I know InfoView > Preference can open in full screen, but this must be done for each user. How to set it globally for all users?
And also to hide the navigation panel on the left hand side (parameters, group tree) that applies for all user (global)?
Thank you very much.
Kind regards,
aswin

Dear Martijn van Foeken,
Wow that's so advanced.
1. Do you have any information like what table and field in CMS database that we need to change in order to modify the BOE user preferences in InfoView?
2. For hiding the Navigation Panel in CR viewer, i was thinking if the setting might need to be done on the CR viewer. I tried changing the config file below:
D:\Program Files (x86)\Business Objects\Tomcat55\webapps\CrystalReports\crystalreportviewers\Web.config
In that config file there's a parameter below which i set to "true" but it doesn't work.

<add key="viewrpt.groupTreeHide" value="true"/>
Any idea?
Thank you very much Martijn and Merry Christmas.
Kind regards,
aswin

Crystal reports login prompt from Infoview

We recently installed a BOE XI 3.1 system. When I navigate to a crystal report in INFOVIEW and click it I am prompted for a login. By defautl we want to use WinAD for authentication but for this login the default is Enterprise. I change the authentication to WinAD, provide my user name and password and click Log On and the crystal report is displayed. Is there a *.xml or config file that controls this?

If you configure the login info via CMC you can select AD if the report was designed via AD (aka trusted connection)
If you want to have the users credentials submitted to the DB at viewtime then you must choose SSO in the CMC and configure SSO to the DB. [steps are located here in this doc|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/3097fb98-c63e-2b10-e7b8-fb7253566373] only kerberos will allow you to delegate user credentials to the DB.
Regards,
Tim

Crystal Report 9 slow down when we move old DB to new DB server

We are using Crystal Reports 9 version, recently we move to new database server and reports data source are pointing to Old database server and old database server is no longer in the network.
Now we have issue with the performance when we call the reports from web application, it is talking long time to retrieve the simple report data(e.g. 1 min.). , if we manually update the report data source pointing to new server and the reports are pulling data very quickly.(e.g. 1 second for the same report) Is there any easy solution to bulk update all the reports datasource pointing to new server, we have 1000 reports, we can not use manual process, it will take long time and it is also issue with the future if we change the server.
Thanks for your help!
Ram
Edited by: ram vaishnapu on Aug 8, 2008 8:09 PM
Edited by: ram vaishnapu on Aug 8, 2008 8:12 PM

The 1 minute timeout is due to ODBC driver trying to connect, it's the default timeout you are seeing. There is not tool Cr has to migrate/update database connection info. You can develop your own though or search the web for a third party tool, I'm sure there are lots out there.

Crystal Report Very Slow

I am developing a software using Vb.net 2008 and Cr 12.1.0.892
after loading my application the first report calling take 2 - 5 minutes to be viewed by the viewer to to be printed
next time if i ask the same report or another report it printed very fast 0.1 - 0.5 minutes
What is my problem
Please help

Hello,
When you run the report for the first time in the designer, how long does it take? It may just be loading files and retrieving data.
It may be searching for the printer the report was created with before loading the drivers for another printer that is available.
Open the report in Crystal Reports, go to File ->Page Setup check the No Printer option under Printer Options.
Save the report and run it again.
Elaine

Problem with opening a Crystal Report containing parameters in InfoView

Hello everybody.
Here's the situation.
I've created a Report in CR2008 wich contains parameters to reduce the shown data. The user should be able to select one or more years. I've realized this by using a dynamic parameter that gets its values out of an data field (part of a SAP BW query, connected with the BW MDX driver of the SAP Integration Kit).
Then I've published this report using the SAP Integration Kit toolbar button.
Now there's a copy of this report in the BW Repository and in the BO Repository as well.
But here comes the problem. If I want to open this report it asks for the parameters to choose. But theres nothing to choose. Searching isn't working because it brings no results. So I couldn't open because it needs a parameter to go on that I can't choose or type in manually. Even that ones I've chosen while saving aren't offered or used by default.
It doesn't matter from where I want to open it. Double click on report in SAP BW or on that one in InfoView. Same result. Stop at the discribed point.
Open this report in the Crystal Viewer 2008 works just fine.
Changing the viewer engine to ActiveX, Java or standard wasn't successfull.
Any suggestions?
Would be nice.
Thanks a lot in advance.
Greetings,
Sebastian

Anyone?
Here's a screenshot of this empty listbox:
[http://img106.imagevenue.com/img.php?image=72973_03.03_122_525lo.jpg]

Crystal reports not running in infoview

Hi ,
Created a report using excel as datasource via odbc DSN. Report runs fine in Crystal but gives an error in Infoview ." database logon information is either incomplete or incorrect"
Have tried every possible way to make it workou but in vain.
Pls suggest any solutions.

Hi Stratos, In your previous reply below
"You have to create the DSN to your excel file also on your BOBJ server as you did on your local workstation. When CR runs in the InfoView it will try to locate the DSN on the BOBJ server. In order to do this correctly please use odbcad32.exe.
Importing the Excel file in the BO repository does not really help. You have to consider to copy the Excel file on your BOBJ server or copy it in a shared drive (which is accessible from both your local workstation and the BOBJ server).
Regards,
Stratos"
I am assuming these are two different methods: In 1st one i will need to make connection to ODBC and in second one it will be Access/Excel (in crystal)
Am I right?

Crystal Report parameters presentation in InfoView

I have a report, based on a SQL store procedure with parameters. It passes parameters thru Business Views to report and presents them in info view, producing following for each parameter:
1. description (on the left)
2. sql internal parameter name, starting with @
3. value entry box
4. checkbox for Null
I need to get riid of items 2 and 4
Is that possible?
Notes: if someone would try to cantact me, my normal working hours from 7am till 3:30 pm us eastern time
Thanks

Hi Inna,
If you have created dynamic parameters then those parameters will be saved into Business Views.
Then try to run the LOV'S in the business view manager.
You can run the parameters using dynamic cascading prompts based on the first parameter you can get the third parameter values.
We can get rid of the parameter values for 2nd and 4th parameter.
Create the report in crystal designer and then you just publish the report to enterprise.
Thanks,
Naveen.

Crystal Reports XI R2 Server: InfoView - Save Preferences Issues

Hello All;
I beleive this issue is related to how I set the security for the users/groups/folders.
Once I have the user defined and attached to a group then to a folder, I cannot save it preferences in InfoView. Any suggestions how the security is suppose to set up from the user to the folder level.
I sign on as administrator in CMC under Business Object Enterprise Application/Infoview, I have granted rights to change user preferences. but left Everyone will inherit rights from the parental group box unchecked.
Any suggestions?
Thanks,
David Lee
Application Administrator

Once I have the user defined and attached to a group then to a folder, I cannot save it preferences in InfoView. Any suggestions how the security is suppose to set up from the user to the folder level.
Which preferences do you mean? The preferences every user can change (if allowed) in Infoview? i,e, what you see on the top-right corner in Infoview?

InfoView not defaulting print settings from Crystal Reports XI

I have a form/report created from Crystal Reports XI published to InfoView that has the print settings set for the manual tray when printed. When running the report in InfoView, it does not default to the manual tray when printing. I am publishing directly from Crystal Reports. I have the Process/Print Setup 'Set layout to: Report file default' and the Schedule/Format 'Use options saved with report' checkbox checked. I am not finding any other settings to tell InfoView to use the report page layout/printer settings. Anyone know of any other options I should check? Thanks!
Edited by: Kelley Freelove on Oct 22, 2009 3:09 PM

That would be the correct forum as this one is for SDK issues only.
If you are not getting helped on the other BO forum you may want to consider creating a case if you have a valid support contract.
Jason

InfoView Request timeout error for Crystal report server2008 (XI R2):

HI
Crystal report server2008 (XI R2): InfoView Request timeout error
Some reports which are taking more than 10 to 15 minutess while running through InfoView gives error as follows:
An error has occured: Request timed out.
This error appears within the crystal report server and when user tries to access through browser client desktop also. Sometimes it prompts the error as follows when users try to access through browsers from there desk i.e through proxy connection.
The proxy server received an invalid response from an upstream server.
The proxy serer could not handle the request POST/report/CrystalReports/Viewrpt.aspx.
Reason: Error reading from remote server
The timeout setting of all web.config files under infoviewapp, infoviewappactions, platform services, crystal reports folders have been checked and the default timeout 20 minutes is changed to 30 minutes and IIS is restarted, but still users are getting request timeout error within 10 to 15 minutes while running a crystal report. Even admin user.
Regards,
Patrick Raths

Also try the below changes for IIS,
Right-click default website --> properties
Go to the Home Directory tab and click on Configuration
Change the Session Timeout to 30 minutes
Click OK
Right click the BOBJAppPool121 Application Pool --> Properties
Go to the performance tab and change the idle timeout to 30 --> Click OK
Right click the DefaultAppPool Application Pool --> Properties
Go to the performance tab and change the idle timeout to 30 --> Click OK
Restarted IIS
Thanks,
Hari

How do I install UFL for Crystal Report XI for use on BOE InfoView XI 3.1?

I have a Crystal XI Report that uses a UFL that was created by someone else. The library works just fine on my machine but I need to put this report out in BOE InfoView XI 3.1 for users. The library is Java Class.
I have tried to put the library onto the BOE server but the folder structure, etc. is different on the BOE server.
Could use some help on this.
Thanks in advance.

I have a license for Crystal XI on my desktop and that is all.
We have licensing for BOE Repository to store and execute Crystal Reports. When I run a published Crystal Report the view panel in InfoView displays Crystal Report 2008 logo.
Crystal Reports with UFL work on my machine because I can follow the documentation for Crystal Java UFL's (which is the same as the note you referenced), but that documentation is useless for BOE InfoView because Crystal Reports on the BOE InfoView server is entirely different.

Crystal report is slow in infoview

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