Crystal Report Oracle ODBC driver invalid Thai character display problem

Hi,
   My server has CR Oracle ODBC 5.1 installed on last week. We have several reports in the servers which called by our Application to export to text file and pdf file. Sometimes, the output (both text file and pdf file) can't display Thai character correctly. The text file show Thai character in question mark and pdf file show in square box. This problem occur randomly and disappear without doing anything. Sometimes the problem occur for an hour and gone but sometimes occur 10-15 minutes and gone. This problem also not happen every days. Once the problem occur, all reports with Thai character will fail.
   However, we have another server installed the same Application, same OS level, same OS patches and same CR Oracle ODBC driver version installed on the same time as above server (the problem server). This server does not have any problems.
   Any suggestions would be appreciated.
Best Regards,
Noppadon S.

Hi Noppadon,
Thank you for the info. If it happens randomly in their application then it's something they need to debug. Could even be in the ODBC driver.
I suggest you tell them that because it works sometimes it shows the issue is likely in their software because if it failed all the time then it would be in Crystal dll's. They need to debug the problem, suggest they use tools like Process Monitor from www.sysinternals.com to step through to see where or what part is failing. If they having logging abilities that may help to find out what step is failing and in which API.
At this point we have no way of determining where the problem is, it's failing in their application and no one but them know what or how they are using CR runtime files.
If you can duplicate the problem using Crystal Report Designer then it's our problem, if not they have to help you to show us it is a CR issue.
Sorry we can't be of more help but without know their code we can't suggest anything to try. Suggest they log a call with support here to help them debug the problem if they don't know what to do.
Thank you
Don

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