Crystal Report Printing - A4 Issue

Hello Experts,
One of our customers use third party rental add-on with SAP B1. The add-on has cyrstal reports files. All these reports are set to letter size by default in report page setup. Client does not to print in A4 .
When the user clicks on Print Preview / Print Icon on rental order the , the report loads, but when sent to Printer for printing it becomes A4 (It should be letter).
The rental reports works fine on the SAP Server, meaning when sent to printer it goes as Letter size which is what we want but this does not happen at Client's machine's.
Also , i have an add-on running on my local machine and the reports prints in letter size with out any issue. I have been searching online regarding this issue but i haven't found any solution.
Can any one advise me on this issue. Is there any setting that i can do in crystal or printer ?

Is the default page size for the client's printer set at Letter or A4?

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