Crystal Report Server 2008 - Schedule/Process/History Grayed Out on CMC

Hi - I'm using Crystal Reports Server 2008 (11.5) and am unable to schedule reports - the schedule (as well as the Process and History) tabs are greyed out in the Central Management Console and don't appear at all in Infoview. In addition I can specify the database when I setup a new report or when using the Publishing Wizard to import files I don't get the dialogue about scheduling.
Am I missing something?
Thanks

Can you please try one of the CRS 2008 keys from the folowing file?
[https://service.sap.com/~sapidb/011000358700000213152009E]
Regards,
Stratos
PS: You can change the license keys in the CMC.

Similar Messages

Crystal Reports Server 2008 - Scheduling Reports Best Practice

What is the best practice for scheduling a report that will be distributed to approximately 30 recipients? I have uploaded a report that has a single parameter for the physician's name. I need to distribute this report on a daily basis to each physician using their name as the parameter. Should I right-click on the single report that is uploaded and schedule the report with the corresponding parameter and physician e-mail address, or should I create 30 reports each with the physician's name. Basically, I need a way to see all of the scheduled jobs for a given report? Is this possible in Crystal Reports Server 2008? Thanks.

The way that I handle all of our scheduled reports is to create the report with parameters to cover all of the necessary variations of the same basic report. For you, that's be a single report with the doctor's name (or other identifier) as a parameter. I then create an Object Package (I use BOE, so I'm not positive if CR Server has them, but I'd guess so...) for each variation (doctor in your case), and copy the report into the package. I then set up the destination and schedule for the package, and set the parameter(s) of the report. Then, schedule the package to run.
The advantage of using object packages is that it separates the schedule and distribution from the actual report, so if (or I should say, when :->) the report changes, you don't have to copy the schedule and destination to the new version of the report, saving time and reducing errors. Just copy the new version into the package, set the parameters, delete the old version, and reschedule the package to run.
HTH,
Carl

Crystal Reports Server 2008 trial install - unable to log into CMC

Hi,
I have been looking for a way to host my existing Crystal XI reports on our in house web application rather than using a thick client application with cview. I was told that the options were Crystal Reports Server 2008 or Visual Studio 2008. I have downloaded trials of both and am currently testing.
After installing Crystal Reports Server 2008, including MySQL DB and Tomcat web server, i am unable to log into any of the applications with the error that:
Error: Server SCOTTPC:6400 not found or server may be down (FWM 01003) null
After seeing this i checked the services on my test machine and found that the Server Intelligence Agent was not started. So i tried starting it and recieved the generic windows message:
Service on local computer started and them stopped. Some services stop automatically if they have no work to do ... etc
After multiple reboots and reinstalls i am still unable to use any aspect of the application as i am unable to log into the CMC as the server is down. Now i am new to Crystal reports and web servers so have a very limited knowledge of whats going on here - i am primarily a DBA. From what i can tell MySQL does not even appear to be installed but i cannot be sure.
Any suggestions?

ok... after research it seems a DSN has not been created.
Also when trying to start the server intelligence service i see the following in the application event viewer:
[Node Name: SCOTTPC]
[User Name: SYSTEM]
Server Intelligence Agent has failed to initialize because the bootstrap file C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\_boe_SCOTTPC.bootstrap is missing information about the CMS cluster. Please restore your bootstrap file from your backup.
i have recreated the bootstrap file but still get the same error.
i have SQL Server 2005 installed on this rig as well - could this be causing the issue? Would it be better for me to integrate this to SQL Server rather than using the MySQL DB that comes with Crystal server 2008?

Crystal Report Server 2008 Import Issues - Missing report schedules/history

Hello all,
I have recently on a test machine installed Crystal Report Server 2008 V0. I then created several test reports and put them on the server and created schedules and a history for each one.
Once this was done I exported the information into a BIAR file. Uninstalled CR Server 2008 V0 and installed CR Server 2008 V1 SP3.
I then imported this BIAR file. After the import my reports are there, but all schedules and history are lost? Is there a way around this? How can I ensure all schedules are brought over in the import?
Please note I followed this workflow: http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/5048d962-8fa6-2c10-e2ae-d32b3562cb9c
Comments on it seem to indicate this is a common issue.
Thanks!
Edited by: Rick J on Jan 5, 2012 9:59 PM

Good day Philippe,
You have been able to solve my issue, thank you! In following the instructions I didn't notice the "Import all instances" tick box, I simply assumed hitting select all would work and glazed right over it. So this was certainly user error on my part.
Thank you so much for the information!
- Rick

Crystal Reports Server 2008 dispose not closing document

Hey everyone,
I;m running some reports through Crystal reports 2008 server (no service packs) using the RAS sdk and Java.
This was working swimmingly for a while until yesterday when the server hosting the RAS and app server fell over. I tracked it down to a problem with the RAS server. The error i got in my logs was General Exception, Report SDK Exception Not enough memory for operation. I reran the process and when i watched task manager the memory being allocated to crystalras.exe went through the roof! it went from 50k to 1.8g of ram in under 10 minutes.
I tried lots of the other suggestions in here for the errors about memory that are similar to mine (increasing the heap memory etc.) and none of them worked.
One thing i noticed though is that when I run the process and watch the metrics page of the RAS server on the management console the number of Open documents does not decrease even though i am 100% totally and utterly calling .close and .dsipose after every report i open. Definitely. Ive debugged it a million times and it is calling these methods. It is successfully releasing the connections fine but does not seem to releasing the open documents. After the Open documents metric went down to 0 (im presuming after a timeout) the memory that crystalras.exe was reduced. I then changed the timeout tag in CRConfig.xml to 1 minute to see would this help out any but the open documents did not timeout any faster.
Would i be right in thinking that these open documents would be causing my problem of the aggregated memory? Im at my wits end here so any piece of help is greatly appreciated!

Hi Ted,
Thank you for getting back to me, i was on vacation there for a while so that is why i didnt get back to you.
When I call reportClientDocument.isOpen() just before i dispose of the report it is true and after i dispose of it it correclty returns false.
I am really stressing out over this as we are reduced to running 500 reports through the server (one after another) and then stopping the process and restarting the RAS server and then running another 500 reports.
crystalras.exe gets up to about 2g of ram consumed for only 500 reports.
I even changed some of the timeout settings on the settings page of the management console to see would they timeout and release the memory but alas it didnt release as much as a byte. I left it for 3 days and it didnt deallocate one piece of memory.
Im currently investigating is there some way from my code that I can restart the RAS server, either through the SDK or through a windows process or scheduled task.
Ted, as far as i can see there are no service packs for Crystal Reports Server 2008, is that right? when i go to the downloads page there only ones listed for release X1.
Thank you for your help.
J.

Crystal Reports Server 2008 - Jobserver fails!

Hi,
I've just installed Crystal Reports Server 2008 V1. With the server specs listed below:
ESX VMWare Server
OS: Windows Server 2003
RAM: 4GB
DISK: 20GB FREE
I've since started scheduling reports and setting up of the user profiles/access levels.
The scheduling of reports worked fine for the first 2-3 days. After that, it seems as though the job server just dies/stops scheduling. Any other instances that are run manually will be stucked with the status "Pending".
Only after rebooting the Jobserver, will the 'stuck' jobs be processed. This is getting kind of irritating and unacceptable. Anyone has any solutions to this issue that i am facing ?.
Really appreciate any help!
Also, my event log shows a couple of errors and warnings which i will add below:
Event Type:     Error
Event Source:     BusinessObjects_JobServer
Event Category:     Scheduling
Event ID:     45388
Date:          16/12/2009
Time:          2:45:31 PM
User:          N/A
Computer:     XXXCRS01
Description:
Subprocess (Job Server Child) could not be started. Reason: Couldn't get IJob interface or writing IAudit: Pipe exception. Reason: jobserverchild (procreport, 0, Timeout waiting for Child [5724] to register ([120]seconds).
Event Type:     Warning
Event Source:     BusinessObjects_CMS
Event Category:     General
Event ID:     33017
Date:          16/12/2009
Time:          2:44:58 PM
User:          N/A
Computer:     XXXCRS01
Description:
Unable to contact server XXXCRS01.WebApplicationContainerServer on machine XXXCRS01 to perform status notification. Please check the server's system log for errors.
Edited by: Tan Ivan on Dec 16, 2009 8:28 AM
Edited by: Tan Ivan on Dec 16, 2009 8:30 AM

Hardware resources were NEVER an issue. We have quad core boxes with 2 processors, no other reporting requests just sitting idle and we see this. We now installed SP3 for XI 3.1 and still occasionally seeing it. RAM
We found that if the CMS or the Job server are restarted (we tested this with CR, Webi, Deski) all use the same code to process jobs so it makes sense.
SAP told me to add the -type outproc on ALL job servers. I tried this, I haven't had pending jobs yet on XI 3.1, but doesn't mean it doesn't happen anymore. We only randomly saw this due to our activity on the boxes.
It's one main pressing point for us to move to XI 3.1 Sp3.
By adding this switch we were told it won't re-use any jobserverchild.exe's. It will only create and close new ones used for the request.
We saw our pre-spawned go way down, so it looks like it doesn't pre-spawn any after putting this switch in the command line of the job server.
I still have a case open on this issue. I am waiting for it to appear it's head.
We noticed that it wasn't just Crystal, but all jobs pended. So I suspect what's happening is that something is losing connectivity, yet when I looked at the DB - it was saying active and running just like what we were seeing.
If we restart the CMS OR the job servers, either way they worked after that. I didn't have to do both so that seems like something is losing connectivity to the CMS.
One might say the one point of failure might be the CMS...since all other job servers are having issues. However, all on demand jobs were running fine, even against samples.
So it's a weird issue. I traced as well and no one at SAP could see anything. As soon as I restarted the problem went away so hard to trace unless I let it trace for days.
Edited by: Mike Kostuch on Oct 26, 2010 9:02 PM

Crystal Reports Server 2008 V1, RedHat Enterprise Linux, MySQL, ODBC

Iu2019m confused about connecting to an ODBC source from a report within CMC. Iu2019m a Unix guy; I donu2019t know much about Crystal reports, but Iu2019m working with a Crystal guy to get this thing working.
 
First, background: I have installed Crystal Reports Server 2008 V1 in RedHat Enterprise Linux (5.4), and itu2019s running just fine! Iu2019m using the included Tomcat application server, but Iu2019m storing CMS and Audit data our local running copy of MySQL (5.1.42). The RHEL install is native 32-bit (the only way I could get it to work), Crystal is storing and retrieving data from MySQL, The Central Management Console is responding to port 8080 over Tomcat, Iu2019m able to log in and see stuff, and so far, life is good.
 
Now, where Iu2019m stuck: the data weu2019re trying to build reports from also resides in this local Linux / MySQL install, and connecting to it from a report within CMC is where Iu2019m lost.
 
First, I successfully installed the unixODBC and MyODBC drivers in Linux. Iu2019m able to connect to MySQL successfully using the isql utility. Here are my conf files:
 
<pre class="jive-pre"><code class="jive-code jive-java">/etc/odbc.ini
[DSN_NAME]
Driver = MySQL ODBC 5.1 Driver
DATABASE = project_web_prod
DESCRIPTION = Project Description
UID = username
PWD = password
SOCKET = /var/lib/mysql/mysql.sock
/etc/odbcinst.ini
[MySQL ODBC 5.1 Driver]
Driver = /usr/lib/libmyodbc5.so
UsageCount = 1
</code></pre>
 
Again, this all works with isql (Iu2019ve even used both a socket connection, and port 3306, in odbc.ini).
 
Now, our Crystal guy uploads a report into the CMC. I go to Folders -> <Project Folder>, right-click the report I want to test, click Database Configuration, and check the option Use custom database login information specified here. I select database driver ODBC from the dropdown, and type in the server, database, username, and password info. However, when I try to run the report, it fails to connect.
 
So, stupid question, can Crystalu2019s CMC use the system ODBC configuration options? (The ones stored in /etc). Because I saw an odbc.ini file in ~crystalinstalldir/bobje/. I edited it to match the contents of my /etc/odbc[inst].ini files, but to no avail. I saw that Crystal has itu2019s own ODBC engine, but it doesnu2019t support MyODBC driver, does it? I even tried hacking env.sh to use the system unixODBC library instead of the included one, but no luck.
 
So, in short, my question: how do I simply get reports in CMC to connect to a MySQL data source (using ODBC)?
 
Thanks so much! An answer to this question will save my day!
 

Thank you, Efstratios, for the helpful reply!
So, I followed the directions in the PDF file you attached, and everything went smoothly. However, Iu2019m still not able to connect to ODBC within CMC.
Hereu2019s what I did:
<ul style="list-style-type:disc">
<li>Copied the unixODBC libraries over to <installdir>/bobje/enterprise120/linux_x86/odbc/lib</li>
<li>Removed MySQL ODBC connector 5.1, installed MySQL ODBC connector 3.51.</li>
<li>Edited <installdir>/bobje/defaultodbc.ini, added my DSN and MySQL library info as per the instructions (I have both an odbc.ini, and defaultodbc.ini, identical files, just to be safe)</li>
<li>Tested the connection using these libraries, this odbc.ini, and isql. Worked just fine</li>
</ul>
So, my problem seems to be in getting the CMC to actually use my ODBC setup!
Any other hints / things I could try?
When I right-click a report, and go to “Database Configuration,” which connection options should I use for the report? Iu2019ve tried both “Use original database logon information from the report,” and “Use custom database logon information specified here” (using the ODBC option from the drop-down menu). Either way, if I enter in the database, username, password, and then try to run the report (“Run Now”), I get this message in the History: “Failed - Information is needed before this report can be processed.”
Is there another place I could get a more helpful error message? Or is there, perhaps, another way I could test database connectivity from within CMC? I wish there were at least a “Test Database Connection” optionu2026 :P
Thanks so much for your help!

Please help with my crystal reports server 2008 trial setup

Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!
Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
Then i setup the krb5.ini file like below (removed my server name and domain name)
[libdefaults]
    default_realm = DOMAIN.CO.UK
    dns_lookup_kdc = true
    dns_lookup_realm = true
    udp_preference_limit = 1
[realms]
DOMAIN.CO.UK = {
    kdc = DC.CO.UK
    default_domain = DOMAIN.CO.UK
i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
The server inteligence agent has been set to use the same username as i specified in the CMC which is also the service principal name and the administartion name
i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list
i have gone round in circles for days following the instructions, and nothing is happening
Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?
So now everytime i try to log in i get this error message
Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!
any ideas on things to check before we give up with this all together?

Hi Roberto,
With the changes when SAP took over BusinessObjects the support packaging also changed. It's the way it is now but we are moving to and giving as much options as we can. SAP works on the Self Serve practice. the info is available but you have to find it, which is another thing we are working on to improve for BOE/CRS.
Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

Report Not Refreshing in Crystal Reports Server 2008

I created a report and posted it on Crystal Reports Server 2008. I have since updated the report's selection expert and I want the new criteria to be updated. When I right click on the report and choose Refresh Options I have chosen to update and refresh the report but when I try to schedule it again it keeps the old select expert statement. I have gone back to the report to ensure the change was taken and it was. In fact if I delete the report and repost it then it does show the correct criteria. Does anyone have any idea's as to why this is happening. Thanks.

A simple solution to avoid the font issue: Draw a box on the report, and put an X in (on top of) the box to check it if value is true.
Or
A formula that is an X if true or F if false. Format the font to be white if not an X, and put a box around it.
Edited by: DebiHerbert on Oct 8, 2010 1:19 PM

Crystal Reports Server 2008 Repository Database

We've configured a new CRS 2008 server and have a "failed reports" report that worked in the old Crystal Enterprise 10 environment. It would query the repository database CMS_InfoObjects table and report failed reports for the day.
With the new version of Crystal Reports Server 2008 and the new repository database, the ObjName field and others in this table are now varbinary fields.
How can we query this field like we did with the old version to get our "failed reports" report to work?
I can't really find any informatin on the structure, etc. or how to query the repository database.

Unfortunately, you can't query it directly from a report. You have to use the query language that comes with the SDK.
I'm not sure whether CRS comes with the same Query Builder tool that comes with BusinessObjects, but if it does you can access it through a url like this: http://<server name>/AdminTools/querybuilder/ie.jsp.
To get the list of failed reports, you would run something like this query:
Select SI_NAME, SI_ID, SI_CREATION_TIME
from CI_INFOOBJECTS
where SI_INSTANCE = 1
and SI_SCHEDULE_STATUS = 3
and SI_CREATION_TIME >= '2010/08/19,00:00:00'
Unfortunately, there is no way to automate this with the Query Builder. You would have to manually run this query every day to get the information you're looking for.
If you can write code in Visual Studio or Java (or have someone available who can do this), this type of thing is not difficult to do in the SDK. You could handle it a couple of ways:
1. Create a program that loads the information to a table in your database and then run a report in CRS that will show that data.
2. Create a program that loads the data into memory and runs a report off of the in-memory data.
Either type of program could be set to run under the Windows Scheduler to automatically provide the information.
-Dell

Crystal Report Server 2008 - Out of Memory in Event Server

Hi All,
        We run a Crystal report Server 2008 on a Windows 2003 Server Std Edition, with 4 GB of Memory and enough Harddisk space(C: More than 25 GB and D: around 155 GB). The Server is running with MS SQL Server 2005 and CRS 2008 on MySQL and Tomcat. Other than this there is a transactional application running using MS SQL Server 2005 which creates a new database everyday.
       We have Scheduled reports which were working fine for an year, since last month we were getting the "Out of Memory in the event Server" error and the CRS stops to schedule reports, only after restarting the server and SIA it allows us to schedule the jobs in time. But this happens every once in 2 days. Am not sure what is causing this problem. Currently there are no backup jobs running and no OS Scheduled jobs are running and also no error messages in the Application log other than the "Out of Memory in the Event Server".
       Could anyone help to sort out what may cause this?
Thanks
Senthil

Hi
I strongly believe that what you are seeing here is a bug. I would suggest to open a case by SAP support immediately (http://service.sap.com/support)
Regards,
Stratos

Transfer reports from Crystal Enterprise 9 to Crystal Reports server 2008

Hello,
a decision was made to stand up our new Crystal Reports Server 2008 box and only load new reports to it that were created in Crystal Reports 2008, or ones that were modified in CR 2008.
Now I have all of my users set up and some reports loaded on the new server. There has been a new decision to now move a couple hundred reports off the old server onto the new and also have the same folder structure and schedules as exists on the old CR 9 server.
Is there an export/import tool that will allow for this?

Hi,
i`m not quite sure if you can do this from CRE9 to CRS2008 with the Import Wizard. I think its only supported beginning with CE10.
Check the Import Wizard Guide from:
http://help.sap.com/businessobject/product_guides/boexir31/en/xi3-1_bip_importwiz_en.pdf
Regards
-Seb.

Unable to Run Report on Crystal Reports Server 2008

I have a weird issue with one particular report. The report is quite basic in which it dumps all of our patients via a single table from SQL Server. There are no parameters or select experts. The report has been written to group by the patient's SSN. I then have a formula written that hides all of the patients that only appear once under that SSN. Basically, the report is only displaying patients with duplicate SSN. The report works fine inside of Crystal Reports 2008. There is approximately 137,000 rows and after the formula to only show duplicates, it shows about 900 records. This report takes only 6 seconds to run inside of Crystal Reports 2008. However, when I upload the report onto Crystal Reports Server 2008, the report starts to load and then I get a message from Internet Explorer that says "Stop Running this Script." If I continue to let the script run, Internet Explorer grows to use 3.6GB of memory and the report never loads. I am not sure why this is the only report that is having a problem. Is there some maximum number of groups that Crystal has?

I have checked the following directories and I haven't been able to see any errors related to my problem. I checked C:\Windows\system32\logfiles and C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\logging. However, if I schedule the report, it works just fine. I just can't run the report on demand without receving the "Stop Running Scripts" error.

Crystal Report server 2008 Printing

Hi,
When a report is displayed on the screen (preview), I click on the Printer Icon, a Crystal Viewer message box is displayed, indicating that it needs to export to PDF first and use the printer from Adobe reader to print.
Is this new in Crystal Report server 2008?

Using [Fiddler|http://www.fiddlertool.com/fiddler/] on the client web browser machine will give you a clearer idea of what's amiss on the server.
It's a starting point for tracing back to what's missing or being denied on the server.
Following that, [Process Monitor|http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx] on the server is useful for hunting for missing components or permissions issues.
Sincerely,
Ted Ueda

Crystal Report Server 2008 SP1 redistributable printing problems

I'm trying to print from a asp .net form after recently installing the Crystal Report Server 2008 SP1 redistributable.
When I click on the print button it brings up a empty messagebox with 'csprintdlg' in the title in IE7.
My installation on the Windows2003 is slighty different since my Inetpub\wwwroot folder is located on the D: drive.
The previous installer, included the aspnet_client\system_web\2_0_50727\crystalreportviewers12
on the C: drive but this one did not. I copied the folder from another server with just the initial version of the redistributable, everything works except printing.

Using [Fiddler|http://www.fiddlertool.com/fiddler/] on the client web browser machine will give you a clearer idea of what's amiss on the server.
It's a starting point for tracing back to what's missing or being denied on the server.
Following that, [Process Monitor|http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx] on the server is useful for hunting for missing components or permissions issues.
Sincerely,
Ted Ueda

Crystal Report Server 2008 - Schedule/Process/History Grayed Out on CMC

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