Crystal Report Server 2008 V1 is there a SP3

I know that BO EDGE and CRS tend to be behind the ENTERPRISE product when it comes to patches and service packs.
Can anyone confirm if SERVICE PACK 3 (SP3) has been Released yet for Crystal Report Server 2008 V1...?
I can't see it on SAP Service Marketplace, but that isn't always a sign that it doesn't exist.
All I can find on the SAP Service Marketplace is SERVICE PACK 2 (SP2) for Crystal Report Server 2008 V1.

Here is the answer:
https://websmp104.sap-ag.de/patches
File Type Download Object Title Info File File Size [kb] Last Changed
ZIP 51038906 CRYSTAL REPORTS 2008 V1 SP3 Win Server on IA32 32bit Info 501335 25.05.2010
Hope it solves you.
Thank You!!
Sent from iPhone

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Crystal Reports Server 2008 dispose not closing document

Hey everyone,
I;m running some reports through Crystal reports 2008 server (no service packs) using the RAS sdk and Java.
This was working swimmingly for a while until yesterday when the server hosting the RAS and app server fell over. I tracked it down to a problem with the RAS server. The error i got in my logs was General Exception, Report SDK Exception Not enough memory for operation. I reran the process and when i watched task manager the memory being allocated to crystalras.exe went through the roof! it went from 50k to 1.8g of ram in under 10 minutes.
I tried lots of the other suggestions in here for the errors about memory that are similar to mine (increasing the heap memory etc.) and none of them worked.
One thing i noticed though is that when I run the process and watch the metrics page of the RAS server on the management console the number of Open documents does not decrease even though i am 100% totally and utterly calling .close and .dsipose after every report i open. Definitely. Ive debugged it a million times and it is calling these methods. It is successfully releasing the connections fine but does not seem to releasing the open documents. After the Open documents metric went down to 0 (im presuming after a timeout) the memory that crystalras.exe was reduced. I then changed the timeout tag in CRConfig.xml to 1 minute to see would this help out any but the open documents did not timeout any faster.
Would i be right in thinking that these open documents would be causing my problem of the aggregated memory? Im at my wits end here so any piece of help is greatly appreciated!

Hi Ted,
Thank you for getting back to me, i was on vacation there for a while so that is why i didnt get back to you.
When I call reportClientDocument.isOpen() just before i dispose of the report it is true and after i dispose of it it correclty returns false.
I am really stressing out over this as we are reduced to running 500 reports through the server (one after another) and then stopping the process and restarting the RAS server and then running another 500 reports.
crystalras.exe gets up to about 2g of ram consumed for only 500 reports.
I even changed some of the timeout settings on the settings page of the management console to see would they timeout and release the memory but alas it didnt release as much as a byte. I left it for 3 days and it didnt deallocate one piece of memory.
Im currently investigating is there some way from my code that I can restart the RAS server, either through the SDK or through a windows process or scheduled task.
Ted, as far as i can see there are no service packs for Crystal Reports Server 2008, is that right? when i go to the downloads page there only ones listed for release X1.
Thank you for your help.
J.

Please help with my crystal reports server 2008 trial setup

Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!
Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
Then i setup the krb5.ini file like below (removed my server name and domain name)
[libdefaults]
    default_realm = DOMAIN.CO.UK
    dns_lookup_kdc = true
    dns_lookup_realm = true
    udp_preference_limit = 1
[realms]
DOMAIN.CO.UK = {
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    default_domain = DOMAIN.CO.UK
i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
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i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list
i have gone round in circles for days following the instructions, and nothing is happening
Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?
So now everytime i try to log in i get this error message
Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!
any ideas on things to check before we give up with this all together?

Hi Roberto,
With the changes when SAP took over BusinessObjects the support packaging also changed. It's the way it is now but we are moving to and giving as much options as we can. SAP works on the Self Serve practice. the info is available but you have to find it, which is another thing we are working on to improve for BOE/CRS.
Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

Error when running a report in Crystal Reports Server 2008

Received the following error message:
Error in File Relatorio4: Failed to load database information.
Or
Error
Failed to open the connection. Relatorio4 Details: [Database Vendor Code:
12154 ]
I'm trying to run a report Crystal Reports 2008 in Crystal Reports Server 2008.
I use the native driver for Oracle (Oracle Server).
Any help would be appreciated!

Hi Vilari,
Do a small test to test your connection.
-Right Click on desktop ->
Create new text document->
Save as test.UDL->
double click and test connection by selecting driver name,datasource name,user id and password.
Click on Test Connection.
It should be succeed.
Database Vendor Code is the error returned by the database client/server.Its not a Crystal Report Error.Check Microsoft's web site for more info on what that error means.
Likely the client has not been in stalled or configured or both.
Also check that proper DSN is configured or not.
As you are using Oracle make sure that a TNSNAMES.ORA file exists and is in the proper place and accessible. See the operating system specific manual for details on the required name and location.
Check to see that the service name exists in one of the TNSNAMES.ORA files and add it if necessary.
Make sure there are no syntax errors anywhere in the file. Particularly look for unmatched parentheses or stray characters. Any error in a TNSNAMES.ORA file makes it unusable.
Hope this helps
Regards,
Shweta

Do I need to uninstall Crystal Reports Server 2008?

Hello,
We recently installed Crystal Reports Server 2008 and began migrating reports off the CR Enterprise 9 platform and things were going pretty well.
One of our other locations began moving over their reports that are ran against an Oracle database and cannot get passed a connectivity issue. We found the following:
Oracle connectivity issues
If you are installing Crystal Reports Server 2008 V1 on a 64-bit Windows
platform, Oracle database connectivity issues may occur. If Crystal Reports
Server 2008 V1 is installed to a location that contains brackets in the folder
path, for example, C:\Program Files (x86)\, it will be unable to connect
to an Oracle database. Certain Oracle database clients such as version
10.2.0.2 or 10.1.0.2, may not function properly with any application that
has brackets in its folder path. When installing Crystal Reports Server 2008
V1, select an installation path that does not contain brackets, such as
C:\Program Files x86\ or contact Oracle support for an updated database
client.
We of course have everything installed in the default (x86) folder. My question is, is there a way to move the installation, or do I need to uninstall/re-install? If I need to re-install, is there a way to back-up and reload all of my existing jobs?

Hello,
CR must have the Oracle client installed. Unless you use a Wired Driver, which has the client engine built in, CR requires a client to be installed. It never has worked without the client installed.
Also, I've found that if you have more than one Oracle client installed it causes problems. Make sure the first one in the PATH statement points to the latest version of the client.
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Thanks again
Don

Crystal Reports Server 2008 Repository Database

We've configured a new CRS 2008 server and have a "failed reports" report that worked in the old Crystal Enterprise 10 environment. It would query the repository database CMS_InfoObjects table and report failed reports for the day.
With the new version of Crystal Reports Server 2008 and the new repository database, the ObjName field and others in this table are now varbinary fields.
How can we query this field like we did with the old version to get our "failed reports" report to work?
I can't really find any informatin on the structure, etc. or how to query the repository database.

Unfortunately, you can't query it directly from a report. You have to use the query language that comes with the SDK.
I'm not sure whether CRS comes with the same Query Builder tool that comes with BusinessObjects, but if it does you can access it through a url like this: http://<server name>/AdminTools/querybuilder/ie.jsp.
To get the list of failed reports, you would run something like this query:
Select SI_NAME, SI_ID, SI_CREATION_TIME
from CI_INFOOBJECTS
where SI_INSTANCE = 1
and SI_SCHEDULE_STATUS = 3
and SI_CREATION_TIME >= '2010/08/19,00:00:00'
Unfortunately, there is no way to automate this with the Query Builder. You would have to manually run this query every day to get the information you're looking for.
If you can write code in Visual Studio or Java (or have someone available who can do this), this type of thing is not difficult to do in the SDK. You could handle it a couple of ways:
1. Create a program that loads the information to a table in your database and then run a report in CRS that will show that data.
2. Create a program that loads the data into memory and runs a report off of the in-memory data.
Either type of program could be set to run under the Windows Scheduler to automatically provide the information.
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TruncateClippedFieldStrings for Crystal Reports Server 2008?

When we were running Crystal Reports XI, we had to add the registry key "TruncateClippedFieldStrings" on our server, because text fields on Crystal Reports were overlapping rather than truncating. Now that we are on Crystal Reports Server 2008, we are having the same problem. Does anyone know if this same fix applies to Crystal Reports Server 2008, and if so, do I also have to change the Crystal Reports Page Server (which I don't see in 2008) and Crystal Reports Report Application Server?
Thanks,
jeff

Hi,
Yes, it is there. Just need to click on the right link. Try this
Support Portal -> Software Downloads -> BusinessObjects Downloads -> Support Packages and Patches-> C -> Crystal Reoprts Server 2008 V1.....
Yes, this is very tedious but I just checked and can confirmed SP3 is there.
Regards,
Ken

Crystal Report Server 2008 - Out of Memory in Event Server

Hi All,
        We run a Crystal report Server 2008 on a Windows 2003 Server Std Edition, with 4 GB of Memory and enough Harddisk space(C: More than 25 GB and D: around 155 GB). The Server is running with MS SQL Server 2005 and CRS 2008 on MySQL and Tomcat. Other than this there is a transactional application running using MS SQL Server 2005 which creates a new database everyday.
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       Could anyone help to sort out what may cause this?
Thanks
Senthil

Hi
I strongly believe that what you are seeing here is a bug. I would suggest to open a case by SAP support immediately (http://service.sap.com/support)
Regards,
Stratos

Transfer reports from Crystal Enterprise 9 to Crystal Reports server 2008

Hello,
a decision was made to stand up our new Crystal Reports Server 2008 box and only load new reports to it that were created in Crystal Reports 2008, or ones that were modified in CR 2008.
Now I have all of my users set up and some reports loaded on the new server. There has been a new decision to now move a couple hundred reports off the old server onto the new and also have the same folder structure and schedules as exists on the old CR 9 server.
Is there an export/import tool that will allow for this?

Hi,
i`m not quite sure if you can do this from CRE9 to CRS2008 with the Import Wizard. I think its only supported beginning with CE10.
Check the Import Wizard Guide from:
http://help.sap.com/businessobject/product_guides/boexir31/en/xi3-1_bip_importwiz_en.pdf
Regards
-Seb.

Crystal Reports Server 2008 - Cant run Oracle Reports

Hey All
I have setup Crystal Reports Server 2008 on Microsoft Windows Server 2003 SP2. Oracle 9 is currenlty installed on the server and the TNSNAMES.ORA file has been configured so that it points to the correct server. The ODBC connection has been setup on the Server, I have tested the connection on the server and it works fine.
CMC is running fine, we currenlty can get SQL reports to work in it no problem. However I cannot get a Crystal Report created in Crystal Reports 2008, that is connecting to an ORACLE database to work.
When I add the report to the server, and try to view it on run it, I get the following error:
"Error in File ~tmp1d6c5ecca060440.rpt: Unable to connect: incorrect log on parameters"
I have tried playing around with the Database Configuration in CMC I get the same issue. I have also checked all the Servers in CMC and they are Enabled and running.
I dont know what else to do? Is there something that I am missing?
Your assistance is greatly appreciated.

Ok Guys, I figured out the issue.
I tried running the query sqlplus myuser/mypassword@mydb in CMD. Where myuser=USERNAME mypassword=PASSWORD and MYDB=Database Server.
It was giving me an error, SQLPLUS not recognised.
Oracle 9 was installed. I checked and Oracle 9 does not have SQL PLus. So I installed Oracle 10.
I then added the TNSNAMES.ora file in the right location where I installed it.
Re configured the ODBC connections with the new driver, tested and worked fine
I then tried running the sqlplus myuser/mypassword@mydb in CMD - it worked and connected fine.
I then rebooted the server - logged back in. I then logged back into the CMC, and ran a Crystal report connecting to an ORACLE database and it worked!
Hope this helps anyone else out having a similar issue.

Crystal Reports Server 2008 V1, RedHat Enterprise Linux, MySQL, ODBC

Iu2019m confused about connecting to an ODBC source from a report within CMC. Iu2019m a Unix guy; I donu2019t know much about Crystal reports, but Iu2019m working with a Crystal guy to get this thing working.
 
First, background: I have installed Crystal Reports Server 2008 V1 in RedHat Enterprise Linux (5.4), and itu2019s running just fine! Iu2019m using the included Tomcat application server, but Iu2019m storing CMS and Audit data our local running copy of MySQL (5.1.42). The RHEL install is native 32-bit (the only way I could get it to work), Crystal is storing and retrieving data from MySQL, The Central Management Console is responding to port 8080 over Tomcat, Iu2019m able to log in and see stuff, and so far, life is good.
 
Now, where Iu2019m stuck: the data weu2019re trying to build reports from also resides in this local Linux / MySQL install, and connecting to it from a report within CMC is where Iu2019m lost.
 
First, I successfully installed the unixODBC and MyODBC drivers in Linux. Iu2019m able to connect to MySQL successfully using the isql utility. Here are my conf files:
 
<pre class="jive-pre"><code class="jive-code jive-java">/etc/odbc.ini
[DSN_NAME]
Driver = MySQL ODBC 5.1 Driver
DATABASE = project_web_prod
DESCRIPTION = Project Description
UID = username
PWD = password
SOCKET = /var/lib/mysql/mysql.sock
/etc/odbcinst.ini
[MySQL ODBC 5.1 Driver]
Driver = /usr/lib/libmyodbc5.so
UsageCount = 1
</code></pre>
 
Again, this all works with isql (Iu2019ve even used both a socket connection, and port 3306, in odbc.ini).
 
Now, our Crystal guy uploads a report into the CMC. I go to Folders -> <Project Folder>, right-click the report I want to test, click Database Configuration, and check the option Use custom database login information specified here. I select database driver ODBC from the dropdown, and type in the server, database, username, and password info. However, when I try to run the report, it fails to connect.
 
So, stupid question, can Crystalu2019s CMC use the system ODBC configuration options? (The ones stored in /etc). Because I saw an odbc.ini file in ~crystalinstalldir/bobje/. I edited it to match the contents of my /etc/odbc[inst].ini files, but to no avail. I saw that Crystal has itu2019s own ODBC engine, but it doesnu2019t support MyODBC driver, does it? I even tried hacking env.sh to use the system unixODBC library instead of the included one, but no luck.
 
So, in short, my question: how do I simply get reports in CMC to connect to a MySQL data source (using ODBC)?
 
Thanks so much! An answer to this question will save my day!
 

Thank you, Efstratios, for the helpful reply!
So, I followed the directions in the PDF file you attached, and everything went smoothly. However, Iu2019m still not able to connect to ODBC within CMC.
Hereu2019s what I did:
<ul style="list-style-type:disc">
<li>Copied the unixODBC libraries over to <installdir>/bobje/enterprise120/linux_x86/odbc/lib</li>
<li>Removed MySQL ODBC connector 5.1, installed MySQL ODBC connector 3.51.</li>
<li>Edited <installdir>/bobje/defaultodbc.ini, added my DSN and MySQL library info as per the instructions (I have both an odbc.ini, and defaultodbc.ini, identical files, just to be safe)</li>
<li>Tested the connection using these libraries, this odbc.ini, and isql. Worked just fine</li>
</ul>
So, my problem seems to be in getting the CMC to actually use my ODBC setup!
Any other hints / things I could try?
When I right-click a report, and go to “Database Configuration,” which connection options should I use for the report? Iu2019ve tried both “Use original database logon information from the report,” and “Use custom database logon information specified here” (using the ODBC option from the drop-down menu). Either way, if I enter in the database, username, password, and then try to run the report (“Run Now”), I get this message in the History: “Failed - Information is needed before this report can be processed.”
Is there another place I could get a more helpful error message? Or is there, perhaps, another way I could test database connectivity from within CMC? I wish there were at least a “Test Database Connection” optionu2026 :P
Thanks so much for your help!

Crystal Reports Server 2008 FP 4.1 Update did not update InfoView/Cmc ?

Hi all,
last year I installed a Crystal Reports Server 2008. After installation I had the following version numbers:
Server = 12.3.0
InfoView/Cmc = 12.1.0
Now I downloaded all packages of service pack 4 and fix pack 4.1 and tried to install them in following order:
Crystal Reports Server 2008 V1 Service Pack 4 for Server Components
Crystal Reports Server 2008 V1 Service Pack 4 for Client Components
Crystal Reports Server 2008 V1 Fix Pack 4.1 for Server Components
Crystal Reports Server 2008 V1 Fix Pack 4.1 for Client Components
The installation of the server components worked fine, however the installation of the client components failed with "Base version mismatch". Now I have these version numbers:
Server = 12.4.1
InfoView/Cmc = 12.1.0
Is that the intended behaviour? Is there no need to update InfoView/Cmc too? I know that InfoView did not work with IE 9 before the update, so I hoped to get an update of it.
Thanks for any info
Joern

Hi Joern,
Don't pay attention to the version that you get from infoview or CMC.
It never changes and will always remain 12.1.0
In order to know your BOE version, you can check it in
CMC > Settings
In the add/remove programs, it lists the version installed
You also have a tool which is software inventory tool which list the version installed.
For clients, if you go in the folder where the .exe is, if you right click on it and select properties then you will get the version number in the version tab
I hope this will help you
Regards,
Philippe

Crystal Reports Server 2008 on Windows 2003 Server

We have Crystal Reports Server 2008 installed on Windows 2003 Server. Pretty standard install.
On the same Windows 2003 Server, we have IIS setup to host some other sites (data.mycompany.com, intranet.mycompany.com). Now since Crystal Reports Server 2008 is running through Apache Tomcat 5.5.20 that is installed with Crystal Reports Server 2008. I need to setup something like reports.mycompany.com for reporting server. Since it is not in IIS and it does not seem that this install of Tomcat allows you to set this up to point to reports.mycompany.com. I need some feedback on how to set this up.

Hello Shannon,
I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

Unable to Run Report on Crystal Reports Server 2008

I have a weird issue with one particular report. The report is quite basic in which it dumps all of our patients via a single table from SQL Server. There are no parameters or select experts. The report has been written to group by the patient's SSN. I then have a formula written that hides all of the patients that only appear once under that SSN. Basically, the report is only displaying patients with duplicate SSN. The report works fine inside of Crystal Reports 2008. There is approximately 137,000 rows and after the formula to only show duplicates, it shows about 900 records. This report takes only 6 seconds to run inside of Crystal Reports 2008. However, when I upload the report onto Crystal Reports Server 2008, the report starts to load and then I get a message from Internet Explorer that says "Stop Running this Script." If I continue to let the script run, Internet Explorer grows to use 3.6GB of memory and the report never loads. I am not sure why this is the only report that is having a problem. Is there some maximum number of groups that Crystal has?

I have checked the following directories and I haven't been able to see any errors related to my problem. I checked C:\Windows\system32\logfiles and C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\logging. However, if I schedule the report, it works just fine. I just can't run the report on demand without receving the "Stop Running Scripts" error.

Crystal Report Server 2008 Import Issues - Missing report schedules/history

Hello all,
I have recently on a test machine installed Crystal Report Server 2008 V0. I then created several test reports and put them on the server and created schedules and a history for each one.
Once this was done I exported the information into a BIAR file. Uninstalled CR Server 2008 V0 and installed CR Server 2008 V1 SP3.
I then imported this BIAR file. After the import my reports are there, but all schedules and history are lost? Is there a way around this? How can I ensure all schedules are brought over in the import?
Please note I followed this workflow: http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/5048d962-8fa6-2c10-e2ae-d32b3562cb9c
Comments on it seem to indicate this is a common issue.
Thanks!
Edited by: Rick J on Jan 5, 2012 9:59 PM

Good day Philippe,
You have been able to solve my issue, thank you! In following the instructions I didn't notice the "Import all instances" tick box, I simply assumed hitting select all would work and glazed right over it. So this was certainly user error on my part.
Thank you so much for the information!
- Rick

Crystal Report Server 2008 V1 is there a SP3

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