Crystal Report Server XI - Need support

Post Author: sankallada
CA Forum: General
Iu2019m very new to crystal report. We have a critical requrement to integrate Crystal Report Server XI with one of our J2EE Application, and currently in the process of evaluating the same. And we are using the evaluation version (30 day trial) for eval purpose
I have a few quires regarding CR Server XI
1)      How I can integrate the Viewer part of the server into our application.
2)      How I can enable the Ad-hoc features
3)      Currently, the Infoview (Java) is not accessible through our net work (for Others to test the application) , is there any way to enable that functionality
Thanks in advance
San

Thanks for the information...I'm new to this process with SAP.
Can you provide me an additional information on exactly how you go about requesting the keys from SAP Market Place and do you know if there is a cost associated with the XI R3 version?
Thanks again,
Steve Slye

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Hello,
We recently installed Crystal Reports Server 2008 and began migrating reports off the CR Enterprise 9 platform and things were going pretty well.
One of our other locations began moving over their reports that are ran against an Oracle database and cannot get passed a connectivity issue. We found the following:
Oracle connectivity issues
If you are installing Crystal Reports Server 2008 V1 on a 64-bit Windows
platform, Oracle database connectivity issues may occur. If Crystal Reports
Server 2008 V1 is installed to a location that contains brackets in the folder
path, for example, C:\Program Files (x86)\, it will be unable to connect
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Hello,
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Also, I've found that if you have more than one Oracle client installed it causes problems. Make sure the first one in the PATH statement points to the latest version of the client.
And yes you are correct, ODBC is a layer on top of the native client so it will be slower obviously because it has to go through one more layer of dll's to get to the server.
Thanks again
Don

Please help with my crystal reports server 2008 trial setup

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Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
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[libdefaults]
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[realms]
DOMAIN.CO.UK = {
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i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
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Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
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any ideas on things to check before we give up with this all together?

Hi Roberto,
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Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

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Hi,
We're running an old Crystal Reports Server XI R2 SP version (boe 11.5) and we're planning to start using Crystal Server 2013
As far as I know no upgrade is possible and that's not needed either.
Instead I'm interested in the migrate possibilities. I saw this thread but it doesn't answer all the questions https://scn.sap.com/thread/3462417
So first I will install Crystal Server 2013 on a new server and then I use some migrate tool.
Questions:
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- does the migrate tool copy Business views/Business view connections ?
(- odbc data sources are probably not copied but that's ok)
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Hi Mikael,
Since you're already on CR Server XI R2, you can use the Upgrade Management Tool to migrate all the content to CR Server 2013.
Anwers to your questions:
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3) I've always had issues with Business Views when using Import Wizard however I'm not sure whether they work well with the new UMT. In any case, I always prefer to export the LOVs and BVs from within the Business View Manager to a .xml file and then import them in the higher version of the Server, again, from within the Business View Manager.
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Hi,
Yes, it is there. Just need to click on the right link. Try this
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Problem deploying OLAP report to Crystal Reports Server

I have developed a simple OLAP cube report using Crystal Reports Developer (11.0.0.1.1282). The report correctly previews and shows values against the cube that I have chosen as the datasource. The datasource is not my local computer but another computer (on the same network) that contains an Analysis Services 2005 cube. Crystal Reports Server (11.5) is installed on the same computer that contains the datasource.
Using the CMS I uploaded the OLAP cube report to the server. After that was finished I changed the "When viewing report" radio button to "Use same database loging as when report run" in the Process/Database setcion. I logged into the InfoViewer and navigated to the report and executed it. When the report executes I get the following error:
Crystal Reports: Print Engine Error
Unable to retrieve Object.
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What do I need to do to make the OLAP cube report render correctly?

I'm not sure about using OLAP with CR on the server, maybe someone else will have more input on that.
When using OLAP on the server I recall that you must install PTS (it was like OLAP - ODBC) but it didn't require any config just to be installed on the server.
You mentioned CR 11.0 what version is the server? I don't believe SQL 2005 analysis services was ever tested with XIR1 (version 11). You can check the supported platforms by clicking the business obejcts link above and selecting articles, then your version.
Do you have olap intelligence? That was a seperate product on version 11 that was used to create .car reports off of OLAP.
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Crystal Report Server XI R2 - Upgrade MySQL to 5.0 or 5.1?

Although SP4 for Crystal Report Server XI R2 contains mySQL v 4.1.23, there are security vulnerabilities which are only addressed in 4.1.24 and 4.1.25. These versions are not in release in binary form from mysql.com, as 4.1 is no longer supported.
To address the security vulnerabilities, an update of mySQL to 5.0 or 5,1 may be required, but a straight upgrade from 4.1 to either of these versions does not seem to work - CMS cannot connect to the new database version.
Can anyone provide some guidance on how to patch mySQL from 4.1 to 5.0 or 5.1 for Crystal Report Server XI R2, or whether there is another way of addressing the security vulnerabilities in 4.1.23?
Thanks
Paul

Answered my own question. Managed to upgrade to 5.0 following this process, but follow these instructions with care...
1. Stop all CMS services in Config Manager.
2. Go to Add/Remove programs and click "change" for Crystal Reports Server XI. Click on "Modify" then change the entry for MySQL4.1.13a to "Entire Feature will be unavailable" (from Enterprise -> Server Components -> Servers - > Central Management Server). This will remove the existing mySQL version and any data/license key information/customisation, so be wary.
3. Install the desired version of mySQL.
4. Use the MySql command line to create a new database - "create DATABASE BOE115;"
5. In the Central Config Manager, select the CMS and display its properties. Select the Dependencies tab and remove the old version of mySQL and add the new version. Click on the Config tab, then Select Datasource. Select mySQL driver, then complete the details for the newly created database. Once complete it will still produce an error, at which point you need to select the options to Re-create the Current Datasource.
6. Once the datasource is sucessfully recreated, restart the Crystal service in the Config Manager.
7. Open the Config tool, and add your license key. Then Re-Enable all the servers within the Servers page.
8. Any other customisation or preferences would need to be re-applied.
This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

Crystal Reports Server 2008 V1, RedHat Enterprise Linux, MySQL, ODBC

Iu2019m confused about connecting to an ODBC source from a report within CMC. Iu2019m a Unix guy; I donu2019t know much about Crystal reports, but Iu2019m working with a Crystal guy to get this thing working.
 
First, background: I have installed Crystal Reports Server 2008 V1 in RedHat Enterprise Linux (5.4), and itu2019s running just fine! Iu2019m using the included Tomcat application server, but Iu2019m storing CMS and Audit data our local running copy of MySQL (5.1.42). The RHEL install is native 32-bit (the only way I could get it to work), Crystal is storing and retrieving data from MySQL, The Central Management Console is responding to port 8080 over Tomcat, Iu2019m able to log in and see stuff, and so far, life is good.
 
Now, where Iu2019m stuck: the data weu2019re trying to build reports from also resides in this local Linux / MySQL install, and connecting to it from a report within CMC is where Iu2019m lost.
 
First, I successfully installed the unixODBC and MyODBC drivers in Linux. Iu2019m able to connect to MySQL successfully using the isql utility. Here are my conf files:
 
<pre class="jive-pre"><code class="jive-code jive-java">/etc/odbc.ini
[DSN_NAME]
Driver = MySQL ODBC 5.1 Driver
DATABASE = project_web_prod
DESCRIPTION = Project Description
UID = username
PWD = password
SOCKET = /var/lib/mysql/mysql.sock
/etc/odbcinst.ini
[MySQL ODBC 5.1 Driver]
Driver = /usr/lib/libmyodbc5.so
UsageCount = 1
</code></pre>
 
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Now, our Crystal guy uploads a report into the CMC. I go to Folders -> <Project Folder>, right-click the report I want to test, click Database Configuration, and check the option Use custom database login information specified here. I select database driver ODBC from the dropdown, and type in the server, database, username, and password info. However, when I try to run the report, it fails to connect.
 
So, stupid question, can Crystalu2019s CMC use the system ODBC configuration options? (The ones stored in /etc). Because I saw an odbc.ini file in ~crystalinstalldir/bobje/. I edited it to match the contents of my /etc/odbc[inst].ini files, but to no avail. I saw that Crystal has itu2019s own ODBC engine, but it doesnu2019t support MyODBC driver, does it? I even tried hacking env.sh to use the system unixODBC library instead of the included one, but no luck.
 
So, in short, my question: how do I simply get reports in CMC to connect to a MySQL data source (using ODBC)?
 
Thanks so much! An answer to this question will save my day!
 

Thank you, Efstratios, for the helpful reply!
So, I followed the directions in the PDF file you attached, and everything went smoothly. However, Iu2019m still not able to connect to ODBC within CMC.
Hereu2019s what I did:
<ul style="list-style-type:disc">
<li>Copied the unixODBC libraries over to <installdir>/bobje/enterprise120/linux_x86/odbc/lib</li>
<li>Removed MySQL ODBC connector 5.1, installed MySQL ODBC connector 3.51.</li>
<li>Edited <installdir>/bobje/defaultodbc.ini, added my DSN and MySQL library info as per the instructions (I have both an odbc.ini, and defaultodbc.ini, identical files, just to be safe)</li>
<li>Tested the connection using these libraries, this odbc.ini, and isql. Worked just fine</li>
</ul>
So, my problem seems to be in getting the CMC to actually use my ODBC setup!
Any other hints / things I could try?
When I right-click a report, and go to “Database Configuration,” which connection options should I use for the report? Iu2019ve tried both “Use original database logon information from the report,” and “Use custom database logon information specified here” (using the ODBC option from the drop-down menu). Either way, if I enter in the database, username, password, and then try to run the report (“Run Now”), I get this message in the History: “Failed - Information is needed before this report can be processed.”
Is there another place I could get a more helpful error message? Or is there, perhaps, another way I could test database connectivity from within CMC? I wish there were at least a “Test Database Connection” optionu2026 :P
Thanks so much for your help!

Install and configure Tomcat post-Crystal Reports Server implementation?

Scenario - have Crystal Reports Server 2008 V1 already installed using WACS and IIS. Everything runs great. Want to add in SAP Crystal Dashboard Design. Looking through the documentation for Dashboard Design tells me I need to:
1. Install SAP BusinessObjects Enterprise or Crystal Reports Server.
2. Install SAP BusinessObjects Xcelsius Enterprise 2008.
3. Install Live Office.
4. Install SAP BusinessObjects Web Services.
5. Add the Live Office keycode to the Central Management Console
Made it past 3 and am hung up on 4. According to documentation for Unified Web Services, it looks like I need Tomcat installed, but Crystal Reports Server doesn't offer an expand installation option. There also doesn't seem to be any good documentation included with SAP Crystal Dashboard Design on installing web services - if it's required, why isn't it included and where can I find the documentation (assuming it's different than the Unified Web Services Administrator's Guide I found).
It seems odd that a customer who might want to purchase an add-on for their Crystal Reports Server implementation wouldn't be able to easily add to their product..
1) Can I install web services to Crystal Reports Server using just the WACS or is Tomcat required? The admin guide indicates WACS is not supported for apps that use web services, like Live Office. Is that an absolute?
2) If Tomcat is required, can I install and configure it for an existing Crystal Reports Server 2008 V1 implementation?
3) If i can install Tomcat on a server with an existing Crystal Reports Server 2008 V1 implementation, is there a specific guide to doing so?

Hi Colin,
What is the exact version of BO/Crystal Enterprise.
If it is BOXI R2 then follow below mentioned steps.
To manually install the ActiveX Viewer on the client computer:
1. Copy the ActiveXViewer.cab file from the server to the client computer, and extract its contents to a temporary folder.
2. Move the files Crviewer.dll, Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll to the System32 folder. Keep this folder visible.
3. On the Start menu, click Run. The Run dialog box appears.
4. In the Open box, type "regsvr32" and then drag and drop the Crviewer.dll file icon from the System32 folder onto the Run dialog box.
5 Click OK.
Repeat steps 3 and 4 for the files Sviewhlp.dll, and Swebrs.dll.
You may still be prompted by the browser, choose more options and never install to avoid being prompted. The viewer should work after that.
Thanks,
Purna.

Cannot install Crystal Reports Server 2008 and Client Tools on same machine

I am having trouble setting up Crystal Reports Server 2008 with Client Tools on a new Windows 2003 SP 2 machine. The Server 2008 package installs OK (built-in MySQL server, built-in Tomcat 5.5 server). Reports run okay. But my customer wants to run reports that use Salesforce as a data source, so I tried to install Crystal Reports Server 2008 Client Tools (needed for Salesforce support, apparently). I receive this error:
'Business Objects product detected: cannot continue with install'. Installation of Client Tools immediately terminates.
Oddly enough, when I uninstalled Server 2008, the Client Tools installed successfully. Then I tried installing Server 2008, and I got the same error message as with Server 2008. What the heck?
Any ideas on how I can get Server 2008 and Server 2008 Client Tools to live in harmony on the same machine? We were able to do this with a (otherwise overloaded) Win2K3 server before.
Thank you in advance for any help.

Typically the client tools are installed with enterprise by default. If not then you would want to use add/remove in control panel and select them. The installer thinks you are trying to install enterprise on top of itself and thus the error.
Regards,
Tim

Which server do I install Crystal Reports Server On?

I'm new to crystal reports server and preparing to install 2008. I've been through the Crystal Reports Server 2008 Quick Installation Guide for Window and it does not refer to which server it should be installed on. I'm currently running a SQL server Business One is located on, a web server for Web Tools and an Exchange Server. I'm assuming I would install it on my SQL server that has SAP located there also. Is there a recomended location or suggestions for specific location?

Hi,
not sure what you mean but let's summarize:
Task: Building reports that fetch data from SAP sources
Software needed: Crystal Reports Designer 2008 + BOBJ int.Kit for SAP (client installation option)
Task: Publishing and scheduling CR reports that fetch data from SAP sources
Software needed: BO Edge XI 3.1 or BO Enterprise XI 3.1 + BOBJ int.Kit for SAP (server installation option)
You mentioned that you want to install Crystal Reports Server 2008. It provides almost the same functionality as BO Enterprise and BO Edge but it DOES NOT support scheduling and publishing reports in the InfoView (kind of BOBJ portal) which fetch data from SAP sources.
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