Crystal Report Server XIR2 upgrade to CRS 2008V1

Hi,
I am planning to upgrade my Crystal Report Server XI R2 to CRS 2008 V1. I was thinking of testing in separate machine as a fresh installation and migrating everything using the Import Wizard. I have one concern on this- after I test everything on that new machine, the existing Crystal Production Server machine will no longer be used right? I was wondering if my boss wants me to use the same old machine for production. If so then would I be able to migrate everything from that new test machine to the existing Production machine without affecting the old version in production. For that do I have to install a fresh copy in existing production and then migrate from test machine?

Hi,
well you will certainly affect the old version in production.
Cause when you initially migrated from Rel.2 to 2008 you cant go back. So unfortunalty you have to install 2008 on the old server.
Regards
-Seb.

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Hi
https://bosap-support.wdf.sap.corp/sap/support/notes/1219131
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I have downloaded the Crystal Reports Server 2008 upgrade from the portal. Questions:
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Hi,
I think you can request for new keys:
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What's the default mysql database name in Crystal Report Server XIR2

Hi Experts,
I am upgrading Crystal Report Server from XIR2 to XI3.1.
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Anyone knows?

Hi,
In XI3.1, when BOE installed with default mySQL DB then the installer creates a DataSource with name "Business Objects CMS".
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I guess in XIR2 DB name will be ''BOE115".
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Edited by: Nooreazam Sayyad Abdullas Peerzade on Dec 15, 2010 1:54 PM

Crystal Report Server XI R2 - Upgrade MySQL to 5.0 or 5.1?

Although SP4 for Crystal Report Server XI R2 contains mySQL v 4.1.23, there are security vulnerabilities which are only addressed in 4.1.24 and 4.1.25. These versions are not in release in binary form from mysql.com, as 4.1 is no longer supported.
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Thanks
Paul

Answered my own question. Managed to upgrade to 5.0 following this process, but follow these instructions with care...
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6. Once the datasource is sucessfully recreated, restart the Crystal service in the Config Manager.
7. Open the Config tool, and add your license key. Then Re-Enable all the servers within the Servers page.
8. Any other customisation or preferences would need to be re-applied.
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Upgrading from CR 10 Embedded Edition to Crystal Reports (server) xi

We recently upgraded from CR10 Embedded edition to Crystal Reports Server Xi. In our application the users access the reports via a web page (where they enter the paratemeters) and the report is displayed using the Crystal Reports viewer. The CR server xi was recently installed and all the SDK references have been as mentioned in this document: https://boc.sdn.sap.com/node/724. But now when the reports are accessed via the web page we are encountering the error 'All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses.---- Error code:-2147217397 Error code name:enterpriseLogonFailed'
Can anyone share your thoughts or provide suggestions?
Thanks,
in advance!
SG.
Edited by: Shekhar Gorthy on Aug 4, 2008 10:58 PM
Edited by: Shekhar Gorthy on Aug 4, 2008 10:59 PM

Hello SG,
A common issue that arises when migrating from Crystal Enterprise 10 Embedded to Crystal Reports Server XI applications that use the Report Application Server (RAS) SDK.
The RAS supports two modes of operation - "Unmanaged" and "Managed" reporting.
With CE10Embedded, you'd be using Unmanaged Reporting, where you'd copy the Crystal Report rpt file to the RAS server, and reference it by path when opening it in the ReportClientDocument class instance.
With Crystal Reports Server XI, you can use either Unmanaged Reporting, or Managed Reporting. Managed means you'd publish the rpt file to be "managed" by the CR Server Central Management Server (CMS). In code, you'd log onto the CR Server, retrieve the ReportAppFactory from the CMS, retrieve the report from the InfoStore, and pass it into the ReportAppFactory to create the ReportClientDocument.
I'm assuming you're still using "Unmanaged Reporting" with Crystal Reports Server.
If so, each report request will be authenticated in the CMS using the "Guest" account, and each request will use up a Concurrent Access License (CAL).
If you're getting the exception on the first report request, then that likely means you have the complimentary copy of CR Server XI, that comes with zero CALs and five Named User Licenses.
You won't be able to use unmanaged reporting with the complimentary version. You may want to modify your code to use managed reporting.
If you're getting the exception on the sixth or subsequent request, then that likely means you've purchased CR Server XI, and the base edition comes with 5 CALs.
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Crystal Report Server Upgrade XI R2 SP2 to XI R2 SP5, setTableLocation fail

I upgraded Crystal Report Server Crystal Reports Server (Enterprise) XI R2 SP2 to Crystal Reports Server (Enterprise) XI R2 SP5.
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at com.crystaldecisions.sdk.occa.report.application.z.a(Unknown Source)
at com.crystaldecisions.sdk.occa.report.application.ak.if(Unknown Source)
at com.crystaldecisions.sdk.occa.report.application.ad.int(Unknown Source)
at com.crystaldecisions.sdk.occa.report.application.bj.for(Unknown Source)
at com.crystaldecisions.proxy.remoteagent.u.a(Unknown Source)
at com.crystaldecisions.proxy.remoteagent.u.if(Unknown Source)
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at com.crystaldecisions.sdk.occa.report.application.DatabaseController.setTableLocation(Unknown Source)
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Table oldTable = (Table)tables.getTable(x);
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In last line this is failing to Execute, with SP2 there has been no problem.
Thanks,
Jitendra
Edited by: JitendraS on May 26, 2010 3:10 AM
Edited by: JitendraS on May 26, 2010 3:10 AM
Edited by: JitendraS on May 26, 2010 3:15 AM

I found two documents on SAP website for Supported Platforms of both CR XI R2 SP2 and CR XI R2 SP5.
CR XI R2 SP2u2013
Link: http://www.sdn.sap.com/irj/boc/go/portal/prtroot/docs/library/uuid/00225757-ab5c-2c10-c1a8-fb9f9f0f4ac2?quicklink=index&overridelayout=true
Page 7
Supported Application Servers>> Details
Oracle Application Server 10gR3 (10.1.3)
JDK 1.5.0_xx
CR XI R2 SP5u2013
Link: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10ca2a2b-e478-2c10-53bf-9534ee116522?quicklink=index&overridelayout=true
      Page 5
Supported Application Servers
Oracle OAS 10G Rel.2 (10.1.2)
JDK 1.4.2_xx
why Supported Application Server Version downgraded in SP5?

Upgrading from Crystal Reports Server V0 to V1

We're looking into upgrading Crystal Reports Server V0 to V1. According to the upgrade guide we have to do a complete uninstall of our V0 before installing V1. It seems risky to uninstall before we have a working version of the upgrade. Wondering if anyone out there has gone through this process and if so what were your experiences? Did you have a method to test the upgrade process before uninstalling V0?
Thanks!

Ajith,
Thanks 4 ur response, but when I ge there, all i could see is web page with the following
SAP BusinessObjects packages and products
>Address Directories
>SBOP EDGE INTEG. FOR SAP SOL.
>SBOP INTGR. FOR SAP
Unable to find the Business Objects Product Version you require?
As part of the migration from the legacy ESD site, every effort has been made to ensure all legacy products have been transferred from the ESD site to the SAP Support Portal.
There are exceptions where some products are now only available in physical format. These products are outlined below:
Crystal Reports Visual Advantage 2008
Crystal Enterprise 10
Crystal Enterprise 8.5
Crystal Enterprise 9
Crystal Reports 10
Crystal Reports 8.5
Crystal Reports 9
Crystal Reports Server XI
SECAM 6.5
WAREHOUSE
If you require any of the above, you can request a copy of the media using the message component XX-SER-SWFL-SHIP.
If you identify other products that you feel should be visible in your SMP account, but are not, you can also raise a message using component XX-SER-SAPSMP-SWC.
BusinessObjects Temporary License Keys
Find all the necessary information on how to receive temporary license keys on the Licence Keys page of the SAP Service Marketplace.
On the License Keys page you will also find all the requirements that need to be fulfilled for obtaining a license key.
The temporary license keys will be valid for four weeks.
What do I do from here? Do i have to raise a message ?
Thanks

Crystal Reports Server 2008 on IIS

Hello, About six months ago we upgraded from CR Server XI to CR Server 2008 and at that time I believe we could only install with Apache Tomcat for CMC and InfoView. Before, we ran in IIS and I immediately noticed how slow the page loads were after the upgrade. Is it possible to use IIS again with Crystal Reports Server?

Tomcat and IIS are both used by many of our customers and both are very reliable in most cases. The advantage of tomcat is all of our apps can be used with it. I'm hoping they release a CRS version with .net built back in but tomcat is usually just as good. I run them both side by side in XIR2 and 3.1, both perform fine for me in DEV environments.
Regards,
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Report fails to generate on Crystal Reports Server

Post Author: cmilkosk
CA Forum: General
Hello all!
I have a case open with BO on generating a report from a Crystal Reports Server (CRS). The report works fine when running in Crystal Reports on my PC, but after I send it to the Crystal Reports Server, it fails with a message like:"Failed to open the connection.
C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Data\procSched\metrixdb.reportjobserver\~tmp9bc512965895e0.rpt"This error appears to be telling you that it is trying to connect to
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Post Author: cmilkosk
CA Forum: General
Anyone have any ideas? Tech Support doesn't seem to be helping much. Chris

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Viewing Crystal Report Server reports in web application

I would like to create a .net web application (Visual Studio 2005) to connect to a Crystal Reports Server (XI R2), retrieve a list of reports and then view the reports in crystalreportviewer embedded in the app. Since the BusinessObjects XI .Net Providers does not include crystalreportviewer, it looks like I will need to use Crystal Reports .NET for VisualStudio runtime.
1) Even though the third party would have a licensed Crystal Reports Server would they need an additional license for the use of crystalreportviewer provided in the Crystal Reports .Net runtime?
2) Is there another option for using crystalreportviewer without installing the entire crystal reports .net runtime? The reports will not be modified in any way, they will just be viewed in a web app. I have previously used OpenDocument to view the reports, but that is not an option in this case.
Thanks,
Coleen

Hey koko1313,
I understand that you are looking for the crystalreportviewer control.
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Insert disc,
do a custom install,
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cheers!!!
DDCRDev

Broken install of Crystal Reports Server XI R2

Hi
In attempting to install some .NET applications I inadvertantly broke our Crystal Report Server (CRS) XIR2 installation, which was at SP2..
The problem caused the following services to fail:
CMS
CR Cache Server
CR Page Server
Input Fle Repository Server
Output file repository Server
Report Application Server
The changes made to the server that caused the problem involved installing and removing different Crystal client and .NET packages. I also ran out of disk space but that was resolved withiout it fixing my CRS issue.
I have tried to resolve this by installing SP5, in the hope that any invalid DLLs will be replaced during the SP5 install.
However, we still have the problem and I am wondering what to look at next. All the servers have moved from 11.5.8.826 to 11.5.11.1470 as a result of the application of SP5, but I am guessing the objects causing the problem are outside the scope of the SP5 install.
Any suggestions? Can anyone who has CRS XI R2 installed give me a list of ancillary Crystal applications and versions they depend on?
Thanks Jack, London UK

A detailed review of the Windows Application Event log shows this sequence of events
I was trying to get a .NET Crystal automation program to run and it was not working - it looked to me like I need to install a Crstal runtime client to make this work. I realise we should use a test server but this is a small business with no VMs and only a few servers.
Up to 15:49:49 - Crystal Reports Server was running normally. At that time Crystal Reports Basic Runtime was reconfigured - I think I tried using Repair from within Add/Remove Programs. This attempt failed, so I removed it Product Name: Crystal Reports Basic Runtime for Visual Studio 2008. Product Version: 10.5.0.0. Product Language: 1033. At that point the log records application errors for the BO Page Server - full text:-
Event Type:     Warning
Event Source:     BusinessObjects_pageserver
Event Category:     Transport
Event ID:     34700
Date:          20/01/2010
Time:          17:33:48
User:          N/A
Computer:     <server name removed>
Description:
Transport error: Invalid object reference.
In addition there were Job Server child errors like this:-
Event Type:     Warning
Event Source:     BusinessObjects_jobserverchild
Event Category:     Transport
Event ID:     34700
Date:          20/01/2010
Time:          17:34:10
User:          N/A
Computer:     <server name removed>
Description:
Transport error: Invalid object reference.
At that point Crystal Reports Server had stopped working

Does CR 2008 work with Crystal Reports Server 11.5

I currently have CRS 11.5 and am using CRXI. I would like to upgrade CRXI to CR2008 (visual advantage), but not upgrade CRS at this time. Does CR2008 work with CRS11.5? Any known issues to be aware of?
Thanks,
Jsr

Unfortunately, CR 2008 is compatible with CR Server 2008 only You could refer to the [CR Server 2008 Supported Platforms|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/90e0d1a4-ae34-2b10-198c-f309bfa21e91]
Kindly refer to the [Crystal Reports Server XI Release 2 Info|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/20d9fe63-396c-2b10-e7a8-efddd1a910f6]
Hope it helps !!

Crystal Report Server - Antivirus Exclusions

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We deployed a new version of McAfee 8.5.1i patch-level 7 that caused CRS to stop functioning properly for 12 hours.

Agreed, the root cause in this case was an incorrect set of exclusions that allowed a Full Virus Scan to touch database .mdf and ldf files.
We had originally set up the exclusions according to all Microsoft SQL Server 2005 and IIS standards for Anti-Virus exclusions, and then subsequently installed Crystal Report Server some time after that with no negative impact.
The upgrade we just performed however removed the exclusions and caused the CRS to have issues. My experience with defining exclusions has been to go to the vendors of all the installed products and ask for their techncal documenation on the anti-virus exclutions and best practices. Because I had never done so before I thought now would be a good time.
SAP/BO are not alone by not having an 'Official' document on this matter, but if we are to continue to be #1 then having high expectations goes with the territory.
Thanks Question Asked and Answered

Crystal Report Server XIR2 upgrade to CRS 2008V1

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