Crystal report viewer suppressing pages

I have a crystal 8.5 report that is group by:
- report type
   - name
     - contract number
       -date
detail                               
    -date footer (suppressed)
   - contract footer
- name footer (suppressed)
- report type footer (suppressed)
for the contract number group i have the 'keep group together' checked in the change group options box.
the detail lines print only when report type = 1 or 6 and the contrct footer only prints when report type <> 1 and <> 6, when the detail is printing, everything looks great, but when the detail doesn't print and just the contract footer prints that's where I have a problem.
when the report is first displayed in the viewer and i start on the last page of the report and page back i can see all my data, but when i page forward from page 1, i'm missing a couple of pages after the detail stops printing and only the contract footer data should print.
can anybody help!!!
thanks,
dan

Not many users still have CR 8.5 so not likely anyone can help you. Try downloading all of the patches, it may help....

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    On server side I've Microsoft XPS Document Writer installed and set as default printer. On the client side if the default printer is XPS or Nitro PDF creator, the report can be view and print correctly, report design in landscape will be able to show in the landscape in CR viewer, report design using custom paper size (e.g. Half Letter), CR viewer able to show it in Half Letter.
    The problem that I'm facing is when the default printer is set to HP LaserJet P1120 or others (I've tried Epson ESC/P Standard driver), the report is always shown in the portrait, and it will not be able to show in custom paper size either. Here is my code:
         Dim settings As New System.Drawing.Printing.PrinterSettings
         Dim rep as New ReportDocument
         rep.Load(sOutputFileName)     'The report is download from server and save in sOutputFileName
         SetReportPaperSize(rep, sPaperSizeName, False, settings) ' sPaperSizeName store the name of the custom paper used in the report
         CrViewer.ReportSource = rep
       Public Shared Sub SetReportPaperSize(rep As ReportDocument, paperSizeName As String, isHardCopy As Boolean, settings As Printing.PrinterSettings)
          Dim installedPrinters As Printing.PrinterSettings.StringCollection = Printing.PrinterSettings.InstalledPrinters
          Dim printers As New List(Of String)
          Dim sPrinter As String
          If installedPrinters.Count = 0 Then
             Return
          End If
          SetPrinterDefaultPaperSize(rep.PrintOptions, paperSizeName, settings)
          With rep.PrintOptions
             .PrinterName = settings.PrinterName
             .PaperSource = PaperSource.Auto
             If paperSizeName.Trim.Length > 0 Then
                .PaperSize = DirectCast(GetPapersizeId(paperSizeName, settings, rep.PrintOptions.PaperSize), CrystalDecisions.Shared.PaperSize)
             End If
          End With
       End Sub
       Public Shared Sub SetPrinterDefaultPaperSize(printOptions As PrintOptions, paperSizeName As String, settings As Printing.PrinterSettings)
          With settings.DefaultPageSettings
             If paperSizeName.Trim.Length = 0 Then
                . PaperSize = GetPaperSize (printOptions.PaperSize, settings)
             Else
                For Each size As Printing.PaperSize In settings.PaperSizes
                   If size.PaperName.EqualsTo(paperSizeName) Then
                      .PaperSize = size
                      Exit For
                   End If
                Next
             End If
             .Landscape = printOptions.PaperOrientation = PaperOrientation.Landscape
             .Margins.Top = printOptions.PageMargins.topMargin
             .Margins.Left = printOptions.PageMargins.leftMargin
             .Margins.Bottom = printOptions.PageMargins.bottomMargin
             .Margins.Right = printOptions.PageMargins.rightMargin
          End With
       End Sub
       Public Shared Function GetPaperSize(paperSizeId As Integer, defaultPrinterSettings As Printing.PrinterSettings) As Printing.PaperSize
          Dim settings As Printing.PrinterSettings = defaultPrinterSettings
          Dim result As Printing.PaperSize
          If settings Is Nothing Then
             settings = New Printing.PrinterSettings
          End If
          ' Default paper Size defined in the printer
          result = settings.DefaultPageSettings.PaperSize
          For Each size As Printing.PaperSize In settings.PaperSizes
             If size.RawKind = paperSizeId Then
                result = size
                Exit For
             End If
          Next
          Return result
       End Function
       Public Shared Function GetPapersizeId(paperSizeName As String, defaultPrinterSettings As Printing.PrinterSettings Optional defaultpaperSizeId As CrystalDecisions.Shared.PaperSize = CrystalDecisions.Shared.PaperSize.DefaultPaperSize) As Integer
          Dim settings As Printing.PrinterSettings = defaultPrinterSettings
          Dim result As Integer = defaultpaperSizeId
          If settings Is Nothing Then
             settings = New Printing.PrinterSettings
          End If
          If Not String.IsNullOrEmpty(paperSizeName) Then
             For Each size As Printing.PaperSize In settings.PaperSizes
                ' Height and Width in Printing.PaperSize is measure in hundredths of an inch
                If size.PaperName.EqualsTo(paperSizeName) Then
                   result = size.RawKind
                   Exit For
                End If
             Next
          End If
          Return result
       End Function
    Setting the PrintOptions.PaperSize and PageOrientation seem like no effect on the viewer. My code to load the report to CR viewer is much more complicated than the code I show above, I've a background worker thread to download the report, and when the worker thread finished download the report from the server, it will assign the report to CRViewer. Do the changes in report PrintOption before assign to CRViewe and after assigning to CRViewer make any different?
    I'm using VS2010, CR XI R2 (Version 11.5.3700.0). Please Help. Thanks
    Regards
    JC Voon

    Hi JC,
    CRXI R2 is a no go with VS 2010, these two are not compatible.
    With CR 11.5 use VS 2005.
    Or Use VS 2010 and CR for VS 2010 (13.0)
    Once you have the supported / compatible conbination of CR and VS, use the In Proc RAS .NET code from below KBA.
    http://search.sap.com/notes?id=0001561333&boj=/sap/bc/bsp/spn/scn_bosap/notes.do?access=69765F6D6F64653D3939382669765F7361706E6F7465735F6E756D6265723D30303031353631333333
    Also, see the KBAs returned by below search. The top right corner search box on this page is quite helpful.
    http://search.sap.com/ui/scn#query=crystal%252C+paper%252C+orientation%252C+.net%252C+sdk&startindex=1&filter=scm_a_site(scm_v_Site11)&filter=scm_a_modDate(*)&timeScope=all
    - Bhushan
    Senior Engineer
    SAP Active Global Support
    Follow us on Twitter
    Got Enhancement ideas? Try the SAP Idea Place
    Getting started and moving ahead with Crystal Reports .NET applications.

  • Crystal Reports Viewer Toolbar Images missing

    I have Crystal Reports XI R2 installed on a windows server 2008 R2 Enterprise server and when a when I browse to my asp.net page withe the crystal reports viewer I get the red x's for the toolbar images.  The viewer and web.config entries all reference the 11.5.3700.0.  When I view the source of the page the source is "../aspnet_client/system_web/2_0_50727/crystalreportviewers115".  At first the crystalreportviewers115 was not in subfolder at my sites root aspnet_client folder and so I copied it there.  But it still doesn't work.
    What seems odd is that we I was using the embedded version from VS 2008 (10.5.3700.0) the view source of the page showed the image path as "/aspnet_client/system_web/2_0_50727/CrystalReportWebFormViewer4" and this worked fine but when I use XI R2 (11.5.3700.0) the path is "../aspnet_client/system_web/2_0_50727/crystalreportviewers115" so where and why is there ".." for the XI R2 version.

    CR 11.5 is not supported on WIn 2008 server. See [this|https://wiki.sdn.sap.com/wiki/pages/viewpage.action?pageId=56787567] wiki.
    You may also want to take a look at the article [Viewer toolbar images appear as red u2018X on Crystal Reports VS .NET web viewer|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/50aa68c0-82dd-2b10-42bf-e5502b45cd3a]. It may help, but if not, you'll have to move on to a supported version of CR.
    Ludek
    Follow us on Twitter
    http://twitter.com/SAPCRNetSup

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