Crystal Report XI Print report on different paper size (A4/Letter)

Hi,
I have designed report in Crystal XI using paper sieze Letter. Multipler sites are using this application. User in USA are using Letter size paper and User in Euorpe are using A4 size paper. All reports work fine for USA users.
When Eurpoe users print the report on A4 size paper which set in Letter size, the report is truncated from Header or footer. They are printing report from Application and application is set on Citix server.
If Anybody have any idea how to setup Crystal report so it can print on any paper size?
Thanks
Bhagvat

Hi Don,
Please find the below description.
Background: Crystal Report XI is utilized to develop and view reports with data source from Oracle based LIMS application (Vendor: LabWare). The reports are printed using network printer on US Letter paper for users located in North America and on A4 paper for users located in Europe. The report format is US Letter and designed to print on both paper formats i.e. Letter and A4.
Issue: When reports are printed by users in Europe using A4 format paper the printer defaults to US Letter paper (in printer preferences) resulting to data cut off from top and bottom on the printout.
1)      When report layout is select to A4 during developing reports using CR, the printing preferences changes to A4 when printed and vice versa for Letter format. How can we avoid CR to enforce from changing printing preferences?
2)     According to Citrix engineers in the company, the printer drivers installed on Citrix servers have nothing to do with printing preferences and CR defaults to paper size based on report design. What do we tell them about doing different to resolve this issue?
3)    Even though a printer preference of default printer on local desktop is changed to A4, the report gets printed to Letter format result in data cutoff. We have tried this option with several HP printers from few different company locations.
Thanks
Bhagvat

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Crystal Report Print report on different paper size (A4/Letter)

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PUBLIC SECTION .
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ENDCLASS.                    "LCL_EVENT_HANDLER DEFINITION
* Event-Händer Implementierung
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Message was edited by: Barry Added two sentences to last paragraph.)

Crystal Report XI Print report on different paper size (A4/Letter)

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