Crystal Report XI release 2 not supporting fonts

Hi,
We are using "Albertus MT Std Lt Light" and "Helvetica Lt Std" (Adobe) fonts in our reports. We are able to convert crystal report to RTF and XLS format but not able to convert to PDF format (export to PDF option).
Please suggest a solution for this. Is there any patches available for this problem?
Muraleedhara Varrier
Hexaware Technologies Ltd

Go through the following SAP Note
[https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_erq/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233313334333933343334%7D.do]
Regards,
Raghavendra.G

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Crystal Reports XI Release 2 and Service Pack 2 upgradation

Hi,
I need your support to upgrade and migrate to Crystal Reports XI Release 2 and Service Pack 2 in my development server.
I am currently upgrading my Crystal enterprise version 9 with the Crystal Reports XI Release 2 and Service Pack 2. I have the below questions to be clarified. Appreciate if you can reply me ASAP. Thanks.
My Environment:
O/S - Windows Server 2003 Standard Edition; Version 5.2 (Build 3790); Service Pack - 1
RAM size - 1 GB
Installed software - Crystal enterprise 9
1) After successfully upgraded with the XI version, all my current user accounts and existing reports are not available in the upgraded version. Pl. suggest me, how to migrate my existing connections and all the existing reports?
2) In my server, SQL Server is not installed. But SQL Server instance (SQL Server 7.00.623) is running in my taskbar (desktop). If I stopped the SQL Server instance, the "Crystal APS" in the Crystal Configuration Manager is stopped. What information is stored in the SQL Server?
3) What is the default SQL server version bundled with Crystal Reports XI Release 2 Service Pack 2? What is the SQL server version you recommand?
4) Will the Crystal Reports XI Release 2 SP2 supports the SQL Server 7.00.623?
Regards
Sanrajesh

Hello, Sanrajesh,
You have been using Crystal Enterprise 9.0 and now you are installing Crystal Reports XI R2. Is that correct?
Crystal Reports XI R2 is just the Crystal Reports designer and runtime for development.
Crystal Reports XI R2 does not have the functionality of Crystal Enterprise. The upgrade would be Crystal Enterprise 9.0 to Business Objects Enterprise XI R2. (11.5)
A full BusinessObjects Enterprise installation will install the appropriate MS SQL Server for it's own use.
Will this be the Enterprise server or just the Development system to create an application connecting to your BusinessObjects Enterprise server?
What development language will you be programming in?
If you have BusinessObjects Enterprise installed elsewhere you only need the appropriate development components on your system and connect to the server in code.
Our BusinessEnterprise Support team would assist you in the upgrade from Crystal Enterprise 9 to Business Objects Enterprise XI R2 if that was your plan.
Then we could discuss the development requirements.
Elaine

(very important) Crystal Report XI Release 2 Support Windows 7

Hi:
Is there a a version of Crystal Report XI Release 2 merge module which supports:
Windows 7 (32-bit & 64-bit)
Windows Vista (32-bit & 64-bit)
Windows XP (32-bit & 64-bit)
We need it ASAP.
Thanks,
Yama

When will Windows 7 be supported and what versions of CR will support it?
Since Windows 7 has not been officially released we can not give you a timeframe of when it will be supported nor what products will be supported on it.
If I am using a licensed version of CR11R2 how much will it cost our company to upgrade to the latest version of CR?
You will have to talk to sales about upgrade pricing - 1-800-887-2340 opt 4 opt1
Also what will the impact be on our current CR11R2 reports?
There should not be any. Typically newer versions of Crystal Reports are able to open older versions without issue.
Jason

How to use Crystal Reports XI release 2 Preview with Lotus Notes Scripts ?

 Hi all, How to use Crystal Reports XI release 2 Preview with Lotus Notes 7 Scripts ? Thank's 

Hi,
we are using Lotus Notes and Crystal Reports for preview and printing reports from our Lotus Notes Applications. We use the RDC object model. For previewing the reports we export them in an pdf-file and then start the PDF Reader to show the Preview. This works fine.
But with Crystal Reports > 11 the RDC Object Model is no longer supportet, so we look for another way to preview and print our reports.
I try to preview a report build with crystal report XI release 2 in my thick client (Lotus Notes) using java reporting component JRC, this report uses an native xml file as datasource. If the datasource is saved with the report everything works fine, but otherwise I have the following error:
JRCAgent1 detected an exception: javax.xml.namespace.QName: method getPrefix()Ljava/lang/String; not found
I also tried the .jars from Crystal4Eclipse. Doesn't work. When I use Eclipse to view the report everything works fine. The class QName exitsts in the jaxrpc.jar and in the xbean.jar, but only in the xbean.jar a Methode getPrefix exists.
This is what we tried:
Works fine with RDC. Doesn't work with JRC until now.
Did this help you ?
Perhaps you con help me with the JRC, because I'm a java newbee so any ideas could be helpful.
Oliver
<a href="http://www.cominform.de">www.cominform.de</a>

Crystal Report ActiveX viewer 11 not installing on windows 7 64 bit

Hi We have a web application which calls Crystal reports. If the Active doesnot exits on the user machine it tries to download it and intall. This works find on Windows XP, Windows 7 32 bit. But on Windows 7 64 bit the activex is not getting installed.
Any help will be appreciated.

Crystal Reports 11 is not supported on WIN 7. Update to CR XI R2 (11.5) using the directions here:
Where did all the Crystal Reports XI R1 and R2 fixes go?
Then, see this blog:
http://scn.sap.com/community/crystal-reports-for-visual-studio/blog/2010/03/29/crystal-reports-xi-release-2-support-of-w…
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Error in crystal report XI release 2 in Vista OS

Post Author: cormalado
CA Forum: General
Hi All,
I am a Newbie.......
I have written an application where it displays the report.
I have two test machines, "Machine 1" in which crystal reports XI release 2 is installed and "Machine 2" where it is not installed.
Now when I run the application in the machine where CR11 is installed,it runs perfectly fine.(It has XP Operating System)
Inorder to make the application run on machine 2 where CR11 is not installed.(It has Vista Operating System) what should i do. (I don't want to install CR11 there.)
Now in order to run in the Vista machine, I need to register the DLL's which are made used to run and display the report as in Machine 1.
I got these DLL's from machine 1 where XP is installed which i felt are necessary to display the report.....correct me if I am missing something.
craxdrt.dllcrdb_ado.dllcrqe.dllcrtslv.dllcrviewer.dllcrxf_rtf.dllExportModeller.dllquerybuilder.dllu2ddisk.dllu2ftext.dllufmanager.dll
Now how should i register these.....i tries Regsvr32.exe to register, but was able to register only few and rest were displaying an error as
"LoadLibrary failed "    or    "Entrypoint not found".
I think there might be some dependencies for the DLL's mentioned above.
I got the above mentioned list of DLL's from CR9 since these DLL's were made used in CR9 with some different name, when i ran the application in Vista machine with these DLL's I was able to run without any problems.
Now my question is:
Are these the only DLL's which are made used to display the report in Machine 2 where Vista is installed and if not what are the other dll's.
And where shoud these be residing (Is it in system32 folder or ..\Program Files\Common Files\..... ?) and how should I register these DLL's ? (i.e the order of registering them.)
Any sugesstion would greatly be accepted.   Kindly help me.

Post Author: synapsevampire
CA Forum: General
Try psoting technical information.
You wrote an application, but you won't bother to say what language/environment??? Your first application, or first time you've asked for technical support?
And what edition of CR XI do you have, and is it CR XI SR2?
The Developer edition is required for what you are asking, and you can check the help file within for the file dependencies.
Might be a compatability issue, I think SR2 is required.
-k

Salesforce and Crystal Reports XI Release 2 Full build with Service Pack 2

Hi
I need to install 'Crystal Reports XI Release 2 Full build with Service Pack 2' (CR XI R2 SP2) on a new computer but can't find the exe/zip file used previously to do that.
The reason I need that particular version is because (as I understand it) its the version needed to interface with our Salesforce application.
I have the CRXI original disks and keycode but as I understand it no manner of patching with SPs will get me to CR XI R2 SP2.
I've tried various searches and frustratingly come up with only dead links (old BO forums and SAP forums).
Is there a live link somewhere that I can use, or will a later version do the job?
For example, alternatively, will I be able to use the CR XI R2 SP4 file instead?
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm
Thanks for your help.

Post Author: ejthunder
CA Forum: Deployment
Hello,
Crystal Reports XI and XI R2 are not supported on 64 bit machines. I have not heard of any plans to change this. As you've discovered - the only version of Crystal Reports that is supported on a 64 bit machine is CR.NET 2005 (v10.2), the version that ships with VS2005.
Your options are to downgrade your application to use bundled CR.NET 2005 or to deploy your CR XI R2 .NET application to a 32 bit machine.
EJ

Crystal Reports XI Release 2: Error message when trying to install

I am unable to install Crystal Reports XI Release 2 onto my computer. After putting CD1 into my computer and clicking install, I get the following error message:
"Error applying transforms. Verify that the specified transform paths are valid."
A couple members of my companies' I.T. department tried to help, but the error message was foreign to them. Tthey even built me a new hard drive, but unfortunately it gave me the same error message.
I am able to install Crystal Reports XI without a problem, but for some reason, Crystal Reports Release 2 will not install.
Any help you can provide in this matter would be greatly appreciated.

1.Are you able to neglect the installation window completely.
Like,can you just open your drive which accepts the cd and copy all the files from the win32 folder to another folder say "test".
2. If not on this machine, could you please try this on some other machine.
3.Otherwise you can download it from the following URL:
http://resources.businessobjects.com/support/additional_downloads/servic
e_packs/crystal_reports_en.asp#CRXIR2
Please select the "Service Pack 2 - Full build - ZIP - 1.03 GB -released April 2007" hyperlink.
Let me know if this helps
Thanks

Do I need a new product key for Crystal Reports XI Release 2?

Post Author: jerryk
CA Forum: .NET
Hi,
We have Crystal Reports XI and the associated product key. However, we have moved from .Net framework 2.0 and VS 2005. As a part of this upgrade we downloaded and installed Crystal Reports XI Release 2. It works fine in development mode, but when we try to install a web site with the CR XI Release 2 server it asks for a product key. When I enter the key we have it says the key is incorrect. Do we need a new key?
Thanks,
Jerry

Post Author: mewdied
CA Forum: .NET
No you do not need a different keycode. The original msi file that shipped with XI release 2 did not accept XI keycodes, the updated one available off the website will.http://support.businessobjects.com/downloads/merge_modules.asp#06
Make sure you use the one ending in 2005.

Upgrading Crystal Reports XI Release 2 to CR 2008: Where is ReportDocument

I am attempting to upgrade our .NET Crystal Reports code from Crystal Reports XI Release 2 on Visual Studio 2005 SP1 to Crystal Reports 2008 on the same compiler. We use the ReportDocument interface and I can't seem to find it in the new Crystal Reports 4.0 managed directory. Here's the top of the .header file that worked in the old environment:
#using <CrystalDecisions.Shared.dll>
#using <CrystalDecisions.CrystalReports.Engine.dll>
#using <CrystalDecisions.Enterprise.InfoStore.dll>
using namespace CrystalDecisions::Shared;
using namespace CrystalDecisions::CrystalReports::Engine;
With that code in place, I get compiler errors indicating that the packages can't be found:
c:\dev\sources\videoview_6_6\video\nextlink\reportfaxservice\NReportFaxServiceImpl.h(13) : fatal error C1107: could not find assembly 'CrystalDecisions.Shared.dll': please specify the assembly search path using /AI or by setting the LIBPATH
environment variable
If I comment out the lines as follows and add in the ReportDefModel (the only dll that appears to have a ReportDocument symbol):
// #using <CrystalDecisions.Shared.dll>
// #using <CrystalDecisions.CrystalReports.Engine.dll>
#using <CrystalDecisions.Enterprise.InfoStore.dll>
#using <CrystalDecisions.ReportAppServer.ReportDefModel.dll>
// using namespace CrystalDecisions::Shared;
// using namespace CrystalDecisions::CrystalReports::Engine;
using namespace CrystalDecisions::ReportAppServer::ReportDefModel;
Then, I get compiler errors like this:
NReportFaxServiceImpl.cpp(306) : error C2039: 'Close' : is not a member of 'CrystalDecisions::ReportAppServer::ReportDefModel::ReportDocument'
 c:\dev\businessobjects\common\4.0\managed\crystaldecisions.reportappserver.reportdefmodel.dll : see declaration of 'CrystalDecisions::ReportAppServer::ReportDefModel::ReportDocument'
NReportFaxServiceImpl.cpp(941) : error C2039: 'Load' : is not a member of 'CrystalDecisions::ReportAppServer::ReportDefModel::ReportDocument'
 c:\dev\businessobjects\common\4.0\managed\crystaldecisions.reportappserver.reportdefmodel.dll : see declaration of 'CrystalDecisions::ReportAppServer::ReportDefModel::ReportDocument'
NReportFaxServiceImpl.cpp(950) : error C2039: 'SetParameterValue' : is not a member of 'CrystalDecisions::ReportAppServer::ReportDefModel::ReportDocument'
 c:\dev\businessobjects\common\4.0\managed\crystaldecisions.reportappserver.reportdefmodel.dll : see declaration of 'CrystalDecisions::ReportAppServer::ReportDefModel::ReportDocument'
NReportFaxServiceImpl.cpp(974) : error C2039: 'ExportToDisk' : is not a member of 'CrystalDecisions::ReportAppServer::ReportDefModel::ReportDocument'
 c:\dev\businessobjects\common\4.0\managed\crystaldecisions.reportappserver.reportdefmodel.dll : see declaration of 'CrystalDecisions::ReportAppServer::ReportDefModel::ReportDocument'
Here's line 306 of that source file, for example:
NReportFaxServiceImpl::~NReportFaxServiceImpl()
 DESTLOG( LOG_NREPORTSERVER, "NReportFaxServiceImpl::~NReportFaxServiceImpl", "[[[]]]" );
 RFaxCloseServerHandle( _hRightFaxServer );
 // close all the report documents
 IDictionaryEnumerator^ enumReportDocuments = _mapReportDocuments->GetEnumerator();
 while( enumReportDocuments->MoveNext() )
 Object^ reportName = enumReportDocuments->Key;
 ReportDocument^ crReportDocument = dynamic_cast<ReportDocument^>(enumReportDocuments->Value);
/* line 306 */ crReportDocument->Close();
Can anyone advise me of the correct #using directive to specify to pull in the ReportDocument object?
Thanks.

Okay, we seem to be getting somewhere. I switched the /AI directive to point to the managed/dotnet2 directory, but then I get the following warning:
c:\dev\sources\videoview_6_6\video\nextlink\reportfaxservice\NReportFaxServiceImpl.h(15) : fatal error C1107: could not find assembly 'CrystalDecisions.Enterprise.InfoStore.dll': please specify the assembly search path using /AI or by setting the LIBPATH environment variable
NMAKE : fatal error U1077: 'c:\dev\VisualStudio\VC\bin\cl.EXE' : return code '0x2'
So, I commented out the following line in the header:
#using <CrystalDecisions.Enterprise.InfoStore.dll>
Then, I get the following error when I try to make the project:
NReportFaxServiceImpl.cpp(982) : error C3624: 'System::Drawing::Printing::PrinterSettings': use of this type requires a reference to assembly 'System.Drawing'
NMAKE : fatal error U1077: 'c:\dev\VisualStudio\VC\bin\cl.EXE' : return code '0x2'
Here is line 982:
 crReportDocument->PrintToPrinter(1, false, 0, 0);
So, I'm assuming that maybe I need to provide an assembly search path to both the managed and the managed/dotnet2 directories. Is that correct? If so, is order dependent between those two /AI directives.
Thanks.

Crystal Reports XI to Crystal Reports XI Release 2

Is there an SR update to go from Crystal Reports XI to Release 2? Or is it essentially a whole other version of the software and must be purchased seperately?
Can Crystal Reports XI Release 2, save files back to Crystal Reports XI version?
I'm supporting two applications that utilize Crystal Reports as its reporting engine. Problem is that one uses Crystal Reports XI and the other Release 2.

Hi Wenin,
We can upgrade from Crystal XI to Crystal XI R2.
We need to have the set up or download of Cr Xi R2 enter the key and run the Cr Xi r2 application.
If we have requirement to run multiple applications one single machine then we can install.
Else it is recommended to have one version of crystal on client machine.
Bcoz both versions will have same registry keys and .dll files .
So, be aware and can run the 2 crystal applications easily.
Thanks,
Naveen.

Export To PDF in CRYSTAL REPORT XI Release 2

I am using Crystal report XI release 2.
Font Size is decreasing when I am exporting Crystal Report to PDF.
It was working fine previously but i don't know what messed it up. Please help.

Hi,
Looks like you already read the steps needed to resolve this from other places. Here it is again incase you miss any part, make sure you follow it exactly.
Set the resolution of the default printer of the local computer experiencing the issue to 1200 DPI. Most printers have a default setting of 600 DPI.
Create two registry keys to prevent the crxf_pdf.dll from decreasing in font size.
Click Start > Run. Type "regedit". The Registry Editor appears.
Create the following keys for Crystal Reports XI Release 2 with the defined values:
HKEY_CURRENT_USER\Software\Business Objects\Suite 11.5\Crystal Reports\Export\PDF\ForceLargerFonts
Type: DWORD
Recognized Values: 0,1
Default Value: 1
Creation Method: manual
HKEY_LOCAL_MACHINE\Software\Business Objects\Suite 11.5\Crystal Reports\Export\PDF\ForceLargerFonts
Type: DWORD
Recognized Values: 0,1
Default Value: 1
Creation Method: manual
Set both registry key values to 1 to turn them on.
Restart the Crystal Reports Page, Job and Cache Servers
Also help if you upgrade your Adobe Reder to version 8 or higher. Let me know if it helps.
Regards,
Ken

Crystal reports XI Release 2 constantly configuring after SP4 installed

I had this issue before and bookmarked it before SAP bought businessobjects and now that solution forum thread no longer exists. But there is some problem with updating the registry when installing sp2 or Sp4 on Crystal Reports XI 2.
After the successfull install of SP4 upon restarting the application I receive the following messages:
"Please wait while windows configures Crystal Reports XI Release 2"
"Server Busy... switch... Retry"
Every time I start Crystal Reports I have to clear these annoying messages before I can use the application. Does anyone on this forum recall how to fix this nagging issue? I recall there is some registry hack to perform that remedies this issue but I don't remember the specifics. Thanks!!!

not sure if any one tried this, but it worked for me with Xi/R2, SP5 on a Win2003 std server.
the event log showed the following:
'HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Crystal Reports\Keycodes\CR Ent\Serial' does not exist.
the entire "CR Ent" key was missing. after adding this key and string value "Serial", I entered my registration code. the configurng process did run one more time but very quickly this time.
the next time I launched Xi it did ask me again for my registration number, but since this point the application starts up just fine.
hope this helps someone else.

Crystal Reports 2008 - dynamic parameters not returing all data

I am having the same issue with Crystal Reports 2008. Only returning 135 customers in a dynamic paramaters when the list should be 3288.
When I re-create the parameter by using a command instead of relying on Crystal to return the data from the db table Crystal returns only 5"pages" of customers to select from.
I have tried to run the report with this reduced selection & it then crashes.
Any ideas??

This article may help you to increase the number of values in the parameter
KBase Article ID:c2017238
Article refers to: Crystal Reports XI BusinessObjects Enterprise XI
Symptom
For performance reasons, in Crystal Reports XI Release 1 and Release 2 the maximum number of values that are returned for a list of values is set to 1000. If you have a cascading List of Values (for example Country > Region > City), the lowest level (in this case City) will only display a maximum of 1000 values. This means that the higher-level prompts may display far fewer values than you expect. The list of values provides the data for the dynamic parameter list.
How can you modify the maximum number of values available in a dynamic parameter list?
Resolution
To increase the maximum number of values available in a dynamic parameter list, you must add a registry key.
CAUTION     The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk. For information on how to edit the registry key, view the 'Changing Keys and Values' online Help topic in the Registry Editor (Regedit.exe).
It is strongly recommended that you make a backup copy of the registry files (System.dat and User.dat on Win9x computers) before you edit the registry.
Crystal Reports XI Release 1
1.     Create a registry key HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\DatabaseOptions\LOV.
NOTE     Alternatively, you can create the registry key HKEY_CURRENT_USER\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\DatabaseOptions\LOV and that key will override the settings of the HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\DatabaseOptions\LOV key.
2.     Add a string value "MaxRowsetRecords" and set the value to the maximum number of values that you desire for your report. For example, a value of 2000 will return up to 2000 values in the lowest level of a cascading parameter. NOTE: The value 0 (Unlimited) will not work with BusinessObjects Enterprise XI or Crystal Reports Server XI, you must specify another value.
NOTE     The higher the number of values is, the longer it will take the Enter Values dialog box to populate with values.
3.      After making changes to the registry, restart the affected service or application as required.
Crystal Reports XI Release 2
1.     Create a registry key HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Crystal Reports\DatabaseOptions\LOV.
NOTE     Alternatively, you can create the registry key HKEY_CURRENT_USER\SOFTWARE\Business Objects\Suite 11.5\Crystal Reports\DatabaseOptions\LOV and that key will override the settings of the HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Crystal Reports\DatabaseOptions\LOV key.
2.     Add a string value "MaxRowsetRecords" and set the value to the maximum number of values that you desire for your report. For example, a value of 2000 will return up to 2000 values in the lowest level of a cascading parameter.
NOTE     The value 0 (Unlimited) will not work with BusinessObjects Enterprise XI or Crystal Reports Server XI, you must specify another value.
3.     After making changes to the registry, restart the affected service or application as required.
Regards,
Raghavendra

Integrate Crystal Reports XI Release 2 and VS2005 IDE

Hi,How can i integrate Crystal Reports XI R2 is directly into the Visual Studio 2005 development environments. So i can host my report in either a Web or Windows application with one of the Crystal Reports viewer controls, or use the extensive API to interact with the report programmatically at runtime. My current setup is:<blockquote>Crystal Reports XI Release 2.</blockquote><blockquote>Visual Studio 2005 Professional (I did not install the Crystal Reports .Net shipped with VS 2005.)SQ Server 2000. </blockquote>Thanks Please help.

You'll need to install the Crystal .NET that comes with VS 2005.Â You then install Crystal XI R2 over the top and not only will Crystal be integrated with the IDE, it should use the updated assemblies from R2.
-Dell
- A computer only does what you told it to, not what you thought you told it to!

Crystal Report XI release 2 not supporting fonts

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