Crystal Report Xi Release 2 upgrade

I have been tryig to upgrade my Crystal reports XI Release 2 with the latest service paks, but when i try to apply any they say that i need at least service pak 2.  I try to install service pak 2 and it tells me that there.  Another version of this product is already installed.  To configure or remove the existing version of this product, use add/remove on the control panel. 
In the Addd/remove on the control panel there is a Crystal Reports XI Release 2.  Im confused.. this is waht i want to upgrade why woudl i remove it?  The version that is installed is 11.5.0.31327
This all started when i wanted to make a webapp displaya crstyal report and the follwoing error happend.  The most popular fix seemed to be to upgarded to service pak 4 for crystal, but to get there i need service pak 2,3 but i cant install.  The error i was receiving is listed below.
Not enough memory for operation.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Not enough memory for operation.
Source Error:
Line 64:             //load the rpt file to document
Line 65:             //return;
Line 66:             doc.Load(fileName);
Line 67:             //pass the user inputs to crystal report parameters those will sit in the output pdf file
Line 68:             //doc.SetParameterValue("@CompanyName", txtCompany.Text.Trim());
Source File: C:\projects\Web Invoice\Web Invoice\Default.aspx.cs    Line: 66
Stack Trace:
[COMException (0x80041004): Not enough memory for operation.]
   CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) +0
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) +95
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +271
[Exception: Load report failed.]
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +333
   CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob) +988
   CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename) +84
   Web_Invoice._Default.Button2_Click(Object sender, EventArgs e) in C:\projects\Web Invoice\Web Invoice\Default.aspx.cs:66
   System.Web.UI.WebControls.Button.OnClick(EventArgs e) +111
   System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) +110
   System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) +10
   System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +13
   System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +36
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1565

I believe [this|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_erq/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes.do] note will help.
Notes search page is here:
https://www.sdn.sap.com/irj/scn/advancedsearch?cat=sdn_ossnotes&query=&adv=true
Ludek

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