Crystal Reports 10 Program Error

Post Author: mattweinstein
CA Forum: General
I created a simple report that displays pictures (image datatype length 16) from a SQL 2000 database. The reports has no problem accessing the data and generating the pages. However, when I navigate between specific pages (using prev and next), I receive the program error "crw32.exe has generated errors...". I thought that perhaps some of the pictures were corrupt. However, I created the same report in Crystal V8.5 and it is stable. The error log that was generated from this error does not help me to understand the problem. I tried the report from a different workstation and still received the error. I installed the latest service pack and hotfixes. No change. Can someone please give me some advice?
Thanks,
Matt

Are you using SAP Business One and Crystal Report add on? If not, please post is on the Crystal Report related forum and close this thread.
Thanks,
Gordon

Similar Messages

Crystal Reports 2008 - Error 1904 - DLLs will not register

I have just tried to install Crystal Reports 2008 on a PC which is running on XP Professional 2002 (Service Pack 3) and none of the DDLs will register. I have administrator privileges on the local PC.
I could possibly try to register the DLLs manually but I don't understand why they won't register automatically.
I would really appreciate some assistance with this.
Kind regards, Leeanne
I received the following errors....
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ReportPromptEMF.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ReportSourceBridge.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\busobjReporter.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\FullClient.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\FullClientAddin.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\FullClientTemplate.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Webi.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\qaaws.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\MetaDataPlugins.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\lovconvertor.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\EnterpriseControls.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\FullClientServerAdmin.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Xcelsius.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Flash.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\EventServerAdmin.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\FileServerAdmin.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\JobServerAdmin.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\DocProcessingServerAdmin.dll failed to register
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\EnterpriseRepositoryAdaptor.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\AuditProxyService.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Discussions.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\WebIntelligence.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\CrystalEnterprise_SMTP.dll failed to register
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\DiskUnmanaged.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Ftp.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Managed.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\MDS.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Connection.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Favorites_Folder.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Folder.dll failed to register. HRESULT -2147024769. Contact your support personnel.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Inbox.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\LicenseKey.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ObjectPackage.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Profile.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Publication.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\User.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\UserGroup.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\CacheSrvAdmin.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\PageSrvAdmin.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\SAWebAdmin.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\CMSAdmin.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Calendar.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Event.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Excel.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Hyperlink.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\PDF.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\CustomRole.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Powerpoint.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Program.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Agnostic.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\RTF.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ScopeBatch.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Server.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ServerGroup.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Shortcut.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\TXT.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Word.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\AFDashboardPage.dll failed to register
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\AppFoundation.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\InfoView.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\CMC.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Designer.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Encyc.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Encyclopedia.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\MyInfoView.dll failed to register.
Product: Crystal Reports 2008 -- Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ReportConvTool.dll failed to register.

Install .NET Framework 1.1 and 2.0 and then any patches Windows has for them.
Install the C++ runtime distribution from Microsoft, search MS's site for it, they have multiple links for each OS.
Download the latest Microsoft installer, you can go to MS's web site to get it.
Check with your IT department to make sure they have not pushed out a "modified" administrator Profile to your PC. Open up regedit.exe and confirm you can change any key in Current User and Software and anything. Be sure to copy the original so you can right the value back and the usual warnings about modifying the registry.
Download CR 2008 SP1 full build: https://smpdl.sap-ag.de/~sapidp/012002523100006555792009E/cr2008win_sp1.exe ( requires and un-install of existing CR 2008 if any are on your PC )
Before running CR 2008 Install SP 3: https://smpdl.sap-ag.de/~sapidp/012002523100007123572010E/cr2008_sp3.exe
You could also try Disabling DEP, right click on My Computer, Properties, Advanced tab and Data Execution Prevention and make sure it's set to windows Processes only. Requires a re-boot if changed.
Disable any and all anti-virus and local firewalls, copy everything local and disconnect your network cable so you don't get anything nasty and try again.
If none of the above works then try someone elses computer, your system may be beyond repairing and could require an FDISK and starting all over.
Thank you
Don

Crystal report unexpected error in Web service (IIS)

We are using Crystal report in web service.
We faced some problem due to crystal report unexpected error.
Refer the below error message.
            Xception E NSF      NSFZ1100 20100608 145511565 GPRAB0 : GPRZ10 [GUEC0001] [1] [AbstractService] Showing a modal dialog box or form when the application is not running in UserInteractive mode is not a valid operation. Specify the ServiceNotification or DefaultDesktopOnly style to display a notification from a service application.
            Xception E NSF      NSFZ1100 20100608 145511972 GPRAB0 : GPRZ10 [GUEC0001] [1] [AbstractService]    at System.Windows.Forms.MessageBox.ShowCore(IWin32Window owner, String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon, MessageBoxDefaultButton defaultButton, MessageBoxOptions options, Boolean showHelp)
               at System.Windows.Forms.MessageBox.Show(String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon)
               at CrystalDecisions.Windows.Forms.CrystalReportViewer.HandleExceptionEvent(Object eventSource, Exception e, Boolean suppressMessage)
               at CrystalDecisions.Windows.Forms.CrystalReportViewer.HandleExceptionEvent(Object eventSource, Exception e)
               at CrystalDecisions.Windows.Forms.ReportDocumentBase.GetLastPageNumber()
               at CrystalDecisions.Windows.Forms.ReportDocumentBase.GetLastPage()
               at CrystalDecisions.Windows.Forms.DocumentControl.ShowLastPage()
               at CrystalDecisions.Windows.Forms.PageView.ShowLastPage()
               at Biz.Nissan.Cats.CORE.REPORT.LibCrystalReport.TotalPageCount(ReportDocument Rpt)
               at Biz.Nissan.Cats.CORE.REPORT.LibCrystalReport.Print(BaseReport RptDefinition)
               at Biz.Nissan.Cats.CORE.REPORT.MCTLIST260Print.Print(IFData ifData)
               at Biz.Nissan.W3.CATS.BC.Service.DistributeService.ExecuteMpp()
How we get the actual error from crystal report?
Thanks in Advance

What is the workflow
What is the application doing?
Iu2019m guessing you have a windows service application and you're trying to launch a UI (ie the viewer control) from the application or print using the vieweru2019s printing functionality programmatically(?).
If this is a Windows Service running under the local system account, then follow the instructions in the error message. (ie, bring up the properties of the service, go to the logon tab and check the checkbox that says u201CAllow service to interact with desktopu201D.   At least that should allow whatever popup is trying to come up display properly.
Ludek

Crystal Report Runtime Error 9.0.Could not open the report

Hi,
Getting the Crystal Report Runtime Error 9.0.Could not open the report while Run on Launch Application. Actually in Launch Application, created a link for exe which is having crystal reports. We can open the Crystal Reports from the exe outside B1.
Note: SAP 2007, Crystal Report 2008 is using.Normally can open crystal report.
Any help to fix the error is appreciated.
Thanks & Regards,
Parvatha Solai.N

Hi,
Please post screen shot of error message here.
Thanks & Regards,
Nagarajan

Crystal Report XI Error:717

Error:717
Hi,
We use Crystal Report XI developer with Oracle 10g.
Our Oracle Client is Oracle 10g and the Oracle server is Oracle 10g.
Our application develepor tool is CodeGear RAD Studio, Delphi 2007 Enterprise.
The Crystal Report use the Native Oracle Connection.
When the applicatin run, and we call the Crystal Report, an error occure:
Error:717 Error in file c:sample.rpt
Failed to load database information
Execute
Please help me!
Thanks
Sándor Lencsé

I would make verify the database within Crystal report and then re publish it again. It seems it doesn't get the connection to the db.
Have you refreshed the database within Crystal Reports?
As Graham said, does it open in Crystal Viewer?
another thing would be to add the DSN (System DSN) onto your client machine as well. Maybe it is not getting a right connection.
Try it and let us know.
Kind Regards
Jehanzeb

Crystal Report Previewing Error

Dear Experts,
After previewing the Crystal Reports, the error message shown like this:
http://i775.photobucket.com/albums/yy34/erpkenny/CrystalReport_jpg_02JUL.jpg/
Please kindly help me!
Thanks!
Kenny

hi,
Check the below link:
Application has a problem - Printing Problem
Thanks,
Neetu

Is this crystal report / adobe error ?

hi there,
i developed a web application using asp.net4.0, VS 2010 and crystal report for VS2010. everything working fine in development machine as well as local server machine. but the same failed in production and it gave the error message as
"the file is damaged and could not repaired" end of this error message everytime some random number is displaying.
detail error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 10.1.1.33
Application Timestamp: 4e64e4e2
Fault Module Name: IA32.api_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4e64f83d
Exception Code: c0000005
Exception Offset: 5c662a6d
OS Version: 6.0.6002.2.2.0.305.9
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
actually im getting this error only while passing some input data if i pass some other data then its working fine so, what i did was copied the production database,published folder from server to my local machine and ran the same code here i can see the output without any error. so, im confussing how to resove this issue and where is the issue.
experts please guide me to resolve this issue
Edited by: winseelan on Nov 22, 2011 6:31 AM

This is the same as: crystal report / adobe error
Please do nto cross post. See the [Rules of Engagement|https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement].
Locking this thread.
- Ludek

SAP Crystal Reports 2011: Error INS00140 The Product keycode is not valid

I have followed all of the instructions in the previous thread but am still getting the error message. I am trying to install on a Windows 7 machine.

Try this Post...
SAP Crystal Reports 2011: Error INS00140 and other install errors
PS - Coy no longer works here
Don

Seagate Crystal Reports: Database Error

I am using Crystal reports Version 8 and frequently get the error 'Seagate Crystal Reports: Database Error' when I try to open a previously working crystal report file. The error occurs when I click on the Database menu. Every time I get this error I end up redesigning the report as the I have not yet found a solution and I cant run the report.
The error is a message box with the title 'Seagate Crystal Reports: Database Error' and an ok button - nothing else.
Its very frustrating!
Please help.
Thanks.

Hi,
What database are you using and how are you connecting to it?
What are you clicking in the Database menu: Set Location, Verify Database, Show SQL Query?
Before opening the report, can you connect to the database first then open the report?
I would have expected an error code or a more descriptive error to follow.
Thanks,
Brian

Crystal Reports XI - ERROR closes Crystal Reports Entirely

Post Author: crdev
CA Forum: Data Connectivity and SQL
Our company recently purchased Crystal Reports XI. We had previously used Crystal Reports 8 and had great success using it. Our problem is that when creating a new report using CR XI after selecting our ODBC datasource and inputing our username and password crystal reports generates an error and closes entirely. There is not an error code or error description either. Our datasource connects to a secured Access database with a database password set. This same datasource worked great using CR 8. Has anyone else had this problem? If so, did you find a solution?

Tim,
If you have previous versions of Crystal Reports try removing them. As well check that there are no Business Objects or Crystal Decisions folders under C:\Program Files and that there are no Registry keys for Business Objects or Crystal Decisions in HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER > Software. (*Back up the Registry before editing)
If you are trying to install from a CD or network drive copy the contents of the install package to the local machine.
Ensure you are logged on as Administrator and that Antivirus and AntiSpam ware are disabled.

Crystal Report Viewer Error Handling

Dear All
Thank you for your attention.
I wrote a C# program for user to print out an order using WPF and crystal report viewer.
Computer A is connected directly to the printer through USB.
Computer B and C are connected to the printer through printer sharing.
Computer A can print out anything such as word doc or image to the printer.
However, when using the print function in the crystal report viewer(select printer and press print), it crashes.
Very strange that computer B and C could use the print function in the crystal report viewer without any error.
As in my developer computer I could not simulate the error, how could I capture and study the error of the print function in the crystal report viewer in computer A?
Thanks a lot.
Best Regards
swivan

try this:
https://msdn.microsoft.com/en-us/library/aa288423(v=vs.71).aspx
https://msdn.microsoft.com/en-US/library/ms225372(v=vs.80).aspx

Crystal Reports 2008 - Error deploying on Windows 7 64 bit

My reports will not display on a 64 bit Windows 7 computer.
I have a VB.NET app I wrote that used Crystal Reports XIR2 to display a number of reports. Everything has worked fine for a year or two, but now we're rolling out 64 bit Windows 7 computers and my reports will no longer display.
I've upgraded my Crystal Reports to the latest 2008, with SP2 and all hotfixes through 2.3.
I've updated the references in my project. And I've included the CRRuntime_12_2.msm merge module in my setup.
If I just install my updated install package, I get an error duing the install....
Module C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\querypanel.dll failed to register. HRESULT -2147010895. Contact your support personnel.
If I install the CRRuntime_12_2_mlb.msi runtime package first, then install my updated install package, the install goes smoothly without error. But when I run my application and try and view a report I get two errors....
1) An error has occured while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly. (I do not now what registry keys to check, but it was installed and run as an Administrator so it should have all the permissions it needs)
2) The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.
Please point me in the right direction to help me resolve this.
Thanks.

Hi;
I'm glad you got passed the install issue. There is a package that may have helped, see the article here:
[Install|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233373334333333363339%7D.do]
For the first error, make sure to set your project to compile for 32 bit, rather than "any cpu".
Best Regards,
Jonathan

SAP Crystal Reports 2011: Error INS00140 and other install errors

Hi all,
There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is "The Product Keycode is not valid INS00140."
This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.
Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
Coy
====================
Resolution Options
Windows XP & Microsoft Visual C++ Redistributable
If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
KB2467175
KB2467174
KB2467173
If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.
Installing with Dashboard Design 2011 or Presentation Design 2011
If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.
Uppercase License Key
In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
Fix - Coming in SP02, but can implement manually for now
Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions
(replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)
Open BCM-4-0.dll.2.Config
Locate this line:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
Modify the oldVersion number to make the line like this one:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
This should allow you to install without issue.
Further Troubleshooting
If none of the above helps to resolve the issue, then we need the following:
The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
Edited by: Don Williams on Dec 22, 2011 7:53 AM

Then try these:
1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
Edited by: Don Williams on Dec 22, 2011 7:51 AM

Crystal Reports Logon Error ("Security Plugin Error")

Hi there,
I have an issue that I haven't been able to resolve for the past couple days. I had to reinstall Crystal Reports XI on a user's computer, and now we can't log into the BusinessObjects Enterprise server from it using LDAP. I have successfully logged in using the Enterprise authentication mode, but not the LDAP authentication mode.
Here was my general trail of attempts:
Completely uninstalled Crystal Reports XI
Installed Crystal Reports XI
Installed Crystal Reports XI SP1
Could not log into BOE using LDAP; received the error "Security plugin error: Failed to set parameters on plugin"
Installed Crystal Reports XI SP2
Could not log into BOE using LDAP; received the error "Security plugin error: Failed to set parameters on plugin" (despite the release notes of SP2 saying that this issue has been resolved)
Installed Crystal Reports XI SP4 (as SP3 was not available on the downloads section of the SAP/BO service portal, and I heard it had a bug)
Could not log into BOE using LDAP; received the error "Security plugin error: Failed to set parameters on plugin"
Installed Crystal Reports XI Hotfix 11
Could not log into BOE using LDAP; received the error "Security plugin error: Failed to set parameters on plugin"
Installed Crystal Reports XI Hotfix 12
Could not log into BOE using LDAP; received the error "Security plugin error: Failed to set parameters on plugin"
I was able to log into InfoView via LDAP on the above workstation.
I've also tried installing Crystal Reports XI, following the same steps as above, on second workstation in order to determine if it was an issue with the first workstation I was addressing. But the second workstation had the same issue. However, I was also able to log into InfoView via LDAP on this second workstation.
I was also able to authenticate just fine on my workstation via Crystal Reports using LDAP, but its Crystal Reports installation took place before I began working here.
I have searched the SAP/BO portal, and I'm still left with the following questions on the following posts:
[Note 1207373|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_boj_erq/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233303337333333373333%7D.do] - My issue is not regarding communicating with the LDAP server because the user logs into her workstation everyday using LDAP. Could there be another solution?
[Log On error|https://forums.sdn.sap.com/click.jspa?searchID=18094821&messageID=5980948] - I couldn't find the "Server" service on the PC. What is the actual name of the service? Also, where can I go to find the release number of my BOE server?
[Authentication issues with the universes connection type|https://forums.sdn.sap.com/click.jspa?searchID=18094821&messageID=6316866] - I'm not sure what to do as I think my BOE server is XI R1.
[Cannot access the repository. (USR0013)|https://forums.sdn.sap.com/click.jspa?searchID=18094821&messageID=6327052] - I don't think this is the same issue as I'm experiencing. Would I need to restart the CMS service on the BOE server, even though other workstations can log on to the BOE server using LDAP?
[LDAP Authentication issue whille connecting to BOXIR2 usinng designer|https://forums.sdn.sap.com/click.jspa?searchID=18094821&messageID=6253470] - InfoView is not a problem to log into. Is the software inventory tool referred to in this thread the same as "Add or Remove Programs"? If so, the BOE version is not the same as any of the Crystal versions on any of the workstations I've worked with. But mine still authenticates. I also don't think it's a firewall issue as the only thing that changed on the workstations I've worked with is that I've uninstalled and/or installed Crystal Reports.
[Re: setting up AD and Kerberos with Java|https://forums.sdn.sap.com/click.jspa?searchID=18094821&messageID=6024617] - I don't think this is my issue...?
Here are the specs of the machines:
First Workstation:
Windows XP SP3
Crystal Reports 11.0.0.895 (after all the installs were over and I rolled back a couple SPs)
Second Worktation:
Windows XP SP3
Crystal Reports 11.0.0.2812 (after all the installs were over)
My Workstation:
Windows XP SP2
Crystal Reports 11.0.0.1994
BOE Server:
BOEXI 11.0.0.7485
CMS 11.0.0.1886
I am very new to Crystal Reports, so I may have missed something in the installation that would have prevented this. Is there a way to make Crystal Reports "point" to the BOE server via LDAP? I couldn't find anything like this though. Any help you could provide would be great!
Thanks so much in advance!
Bryce

Thanks Tim,
I cannot seem to find Crystal Reports XI Release 1 Service Pack 3. All I can find on the SAP Support Portal (under the Business Objects Support - Software Downloads section) are SP1, SP2, and SP4.
We can access BOE via LDAP from other Crystal clients, and we can access InfoView from other clients also. The client that is having trouble accessing BOE with Crystal Reports via LDAP is able to access InfoView.
Should I try CR XI R1 SP3? If so, could you point me in the right direction to find it?
Thanks!
Bryce

Crystal Reports Subroutine Error

After restarting a 64 bit server (in a virtual environment) we get this error in the Crystal Reports subroutine (below): This seems to be an error with 64 bit systems, other folks have reported this as well (http://social.msdn.microsoft.com/Forums/en-US/winformssetup/thread/d3e45809-88ce-4349-8a21-a39e1721067a). The solution is to re-install crystal reports after every restart.
Is there a workaround or fix for this?
Environment: Windows Server 2003 R2 Standard in a VMWare environment.
Event Type:     Error
Event Source:     ASP.NET 2.0.50727.0
Event Category:     None
Event ID:     1334
Date:          2/9/2009
Time:          10:52:54 AM
User:          N/A
Computer:     TMD-DEN-WEB01D
Description:
An unhandled exception occurred and the process was terminated.
Application ID: /LM/W3SVC/1/Root/TravisWebClinic
Process ID: 1724
Exception: System.TypeInitializationException
Message: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.
StackTrace:    at CrystalDecisions.CrystalReports.Engine.ReportDocument.Finalize()
InnerException: System.Runtime.InteropServices.COMException
Message: Retrieving the COM class factory for component with CLSID {11BD5260-15B6-412D-80DB-12BB60B8FE50} failed due to the following error: 800736b1.
StackTrace:    at CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor()
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Edited by: Royden on Jul 15, 2009 9:49 PM
Edited by: Royden on Jul 15, 2009 10:06 PM

The forums you referenced had some very good info regarding sacommlayer.dll. I did a quick test here and unregistered my sacommlayer.dll and I get the exact same error as you. Re-registering the COM file sacommlayer.dll resolved the issue.
Have you tried registering the sacommlayer.dll with regsvr32?
Hi,
i do not know why, but to solve this problem (only with windows 2003 server) you have to do this:
1. install Crystal Report redist package
2. execute this command "regsvr32 /u C:\Program Files\Common Files\Business Objects\2.7\Bin\sacommlayer.dll"
3. execute this command "regsvr32 C:\Program Files\Common Files\Business Objects\2.7\Bin\sacommlayer.dll"
Now you can restart your server when you want.
The bug is in dll file sacommlayer.dll in C:\Program Files\Common Files\Business Objects\2.7\Bin that appear to be not valid after a wondow 2003 restart.
Bye
mandu

SAP Crystal Reports 2011: Error INS00140 on Windows 7

I am trying to install on Windows 7, and I am getting the error 'The Product keycode is not valid: INS00140'
When I run the isKeycodeValid.exe directly I get this:
     Info: found Aurora type "D" keycode
     Could not resolve the location of isKeyCodeValid.exe at: isKeycodeValid.exe
Then it crashes with:
Problem signature:
Problem Event Name:     APPCRASH
Application Name:     isKeycodeValid.exe
Application Version:     14.0.2.364
Application Timestamp:     4de9a453
Fault Module Name:     cryptocme2.dll
Fault Module Version:     0.0.0.0
Fault Module Timestamp:     46cb9da8
Exception Code:     c0000005
Exception Offset:     000246c7
OS Version:     6.1.7600.2.0.0.256.4
Locale ID:     1033
Additional Information 1:     0a9e
Additional Information 2:     0a9e372d3b4ad19135b953a78882e789
Additional Information 3:     0a9e
Additional Information 4:     0a9e372d3b4ad19135b953a78882e789
Any ideas?
Thanks.

Hello,
It's also been noted that an old version of Adobe Reader copied into the windowssystem32 folder. They have changed their ways but that old software did not clean it up. As well as McAffee also uses an older version.
Search your PC for that file, is it in any folder?
A test is to rename the one you find and copy the one from CR into that app's folder, reboot and test again.
We have extensive discussions and post on this issue in the .NET SDK forum due to install issues for the runtime for Crystal Reports.
See this thread for more info: Re: Installing CR for VS2010 throws 1904 Exception - fails to register many dll
Bottom line is this set of dll's are for Encryption and there are updated versions. CR requires a recent version, older programs that have the dll loaded into memory do not have the new functions of the updated dll. Because of the way Windows works if a dll with the same name is in memory all applications can and will use it. They can't load another version, it's the way Windows works....
CA resolved the issue by renaming their version of the dll because they too were putting their app in the PATH statement.
Only other option is to report this issue to CREDANT and see if they can "fix" their version issue.
Don
Edited by: Don Williams on Oct 7, 2011 9:12 AM

Crystal Reports 10 Program Error

Similar Messages

Maybe you are looking for