Crystal Reports 11 Installation error

Good Morning,
I am getting an error when trying to install Crystal 11 to a windows server 2003 sp2 server. I am getting an error saying:
An error occurred while parsing installer setup file 'C:\Docume1\Admini\LOCALS~1\Temp\setup.ini
or
the file could not be located
Any suggestions? It is right at the start of the install and nothing else happens
Jeff

Hi Jeff,
For your information ,
Crystal 11 is not supported with windows server 2003 sp2 server.
Crystal XI is unable to parse with Windows 2003 Sp2 Temp folder and setup files are not compataible.
Hence you are facing the error while parsing installer setup file 'C:\Docume1\Admini\LOCALS~1\Temp\setup.ini
and the file is not located.
Here is the list of supported platforms with the operating systems:
u2022 Windows XP SP1 Professional
u2022 Windows XP SP2 Professional
u2022 Windows Server 2003 Datacenter Edition
u2022 Windows Server 2003 Enterprise Edition
u2022 Windows Server 2003 Standard Edition
u2022 Windows Server 2003 Web Edition
u2022 Windows 2000 SP4 Professional
u2022 Windows 2000 SP4 Advanced Server
u2022 Windows 2000 SP4 Datacenter Server
u2022 Windows 2000 SP4 Server
Crystal Reports XI R1 SP4 needs to be applied
Windows support is limited strictly to 32-bit AMD/Intel chipsets. Crystal Reports software for Windows is not warranted or supported for use on other chipsets.
Thanks,
Naveen.

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Crystal Reports SP2 installation error

Howdy Folks...
I have been trying to install the SP2 for Crystal Reports.
I get the following error...
"The installaion source for this product is not available. Verify that the source exists and that you can access it."
Running the downloaded file, unpacks the contents, starts the installer, then the error message is displayed.
System is with Windows Vista SP2
Your help and advice is needed...
Thanks,
Jim

Hello,
Go to Control Panel, System, then click on the Advanced System settings on the left. Advanced Tab and then in Performance click on the Settings button. You'll see the DEP tab.
If you have an IT department they can push out and modify the Administrator roll and reduce your abilities to install software. Check with them.
Other than that all I can suggest is you purchase a support case and get help determining why you cna't get SP2 installed.
Did you install the orignal or someone else do it for you? Try turning UAC off while you install SP2, it may be blocking you, and I've had this happen to me before, no errors or warning, it just would not install of it it did only some files were updated.
Thanks agian
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Crystal Reports XI installation error with boagent.exe

When installing the trial Crystal Reports XI R2 SP2 on Vista Home Premium SP2, I am getting a popup with an error: abnormal program termination with C:\Program Files\Common Files\InstallShield\UpdateService\boagent.exe. And then the installer shows Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. This happens toward what seems the end of the installation process. I can run Crystal Reports fine after that and most features seem to work OK but I am not sure if all features are installed correctly.
I have tried installing with DEP disabled and changing the compatibility mode of boagent.exe to XP SP2. I also tried installing the full trial SP4 too, but I am getting the same errors all the time. Repairing or uninstalling Crystal produces the same error too.
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Download SP 4 and try again then you can install SP 6

Crystal Reports Runtime Installation error

I am facing the following error when installing the Crystal Reports Run time environment on a Windows 7 32 bit machine:
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Can some one please help?
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See if the KB [1534393 - "Error 1904. Module C:Program FilesSAP BusinessObjects..dtsagent.dll failed to register ..." when installing Crystal Reports for Visual Studio 2010 MSI runtime|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333533333334333333393333%7D.do] will help.
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Crystal Reports 2008 Installation Error

Hi,
I have bought CR 2008 from third-party vendor online. I am trying to install it on my Laptop (Windows XP SP3).
It asks for Language (selected English). Then after accepting License Agreement and entering Product KeyCode, Typical Installation option is selected.
System then checks for disk space requirements and after that it starts installing the CrystalReports. After few minutes the installation is hanged.
On screen I see that at the time of freezing it was registering modules like shortcut.dll or pdf.dll or LicenseKey.dll etc..Everytime I try to install it is different dll when installtion is stopped. I have waited for couple of hours hoping that installtion will be complete but it never finishes.
I have tried so many times but every time it freezes when it tries to register some dll.
I have then downloaded trial version from the Web and tried to install from there, but again I'm getting the same result.
Any help in resolving this issue is very much appreciated.
Thanks

Hi
I assume you are trying to install the CR Designer 2008 V0 package. Unfortunately this is not compatible with Windows XP SP3. Talk to the online vendor and request the CR Designer 2008 V1 package (you can use the same poduct code to activate it).
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Getting "The product key is not valid. INS00140" error during Crystal Report 2013 installation

We are getting “The product key is not valid. INS00140” error during Crystal Report 2013 installation. We are trying to install crystal report on Windows 7 64 bit OS.
Can anyone help?

What is CrystalReportsJava-2013? Where did this come from - download link? CD?
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Crystal Reports 2011 INS00140 error

I have been unsuccessful in installing Crystal Reports 2011. After I enter my name, company name, and key, it will pop up with the error after 30 to 45 seconds of waiting. I am uncertain if I have to uninstall Crystal Reports 2008. I have spoken to technical support. They gave me a few things to try however, the end result was the same. They mentioned to go back to the distributor and get another CD Key. I am not certain if that would even matter at this point considering I am not getting that type of error.
PC Spec:
Dell Precision T3500
Windows 7 Enterprise w/SP1
4GB memory
Intel Xeon W3550
Steps taken:
1. Downloaded latest files from SAP (53005711 and 51041020)
2. Made certain I did not have the MS KB2467175 update
3. Installed Visual Studio Pro 2010
Please let me know what else I can do to get this on my system short of reinstalling the OS.

I spoke with Sean Keaney. This is the email I got:
Hello,
Please follow the below steps to install CR 2011.
Symptom
The Product keycode is not valid. INS00140 Error appears in Validation Result window during Crystal Reports 2011 installation
Environment
Crystal Reports 2011 (patch level below SP02)
Reproducing the Issue
1.     Run Crystal Reports 2011 setup.exe
2.     Enter valid keycode when prompted
3.
Cause
This is known issue and fixed in ADAPT01538339.
There is a conflict between keycode validation process and Microsoft Visual C++ Redistributable Patch KB2467175
Resolution
The issue has been resolved in SP02, but as a quick fix uninstall the Microsoft patch, install Crystal Reports 2011 and reinstall the patch.
The link for patch download: http://support.microsoft.com/?kbid=2467175
Update: According to the latest information Microsoft replaced the patch with a newer security update.
If this does not work for your install please contact the team who provided the license key to you so they can check this against their records.
Should you require any further assistance please do not hesitate to contact us.
Kind regards
Sean Keaney
Support Consultant
AGS Primary Support, Customer Interaction Center
SAP Service Marketplace: www.service.sap.com
http://www.sap.com
To get the most from your support, please review the Global Support Customer Interaction Brochure
Your Feedback Counts - Complete our Survey Today!
SAP Service Marketplace Channel: www.youtube.com/sapsmptv
This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the addressee. If you are not the addressee please contact us immediately and also delete the communication from your computer. Steps have been taken to ensure this e-mail is free from computer viruses but the recipient is responsible for ensuring that it is actually virus free before opening it or any attachments. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of SAP.
SAP SSC (Ireland) Limited, Registered in Ireland No. 256220. Registered Office: 1012-1014 Kingswood Avenue, Citywest Business Campus, Dublin 24, Ireland

Crystal Reports 2008 installation fails

I recently re-installed Windows XP SP3 on my laptop and need to re-install Crystal Reports 2008.
I place the installation CD into the drive and the Auto-run application starts up and asks for the language to install.
I select English and click on the Install button.
After about 10 seconds I get a very cryptic error message.
Crystal Reports 2008 Setup Error
Crystal Reports Setup 2008 has failed.
If the problem persists, please contact Business Objects Product Support.
Any help in this matter would be greatly appreciated.
Edited by: Truper on Feb 9, 2010 1:58 PM

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Hello: New member here, been lurking around for a while. A lot of good information here.
I do hope this is the right place to ask this first question. I have a customer that has a Crystal Reports 10 installation and cannot display reports since he upgraded from Crystal report 8 to Crystal reports 10
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Let me know what you think I should check next.
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1212487 - Error: "CRAXDRT Error Occured on Server. Error Number:-2147221005"
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The same ASP application returns the report correctly when it is called from a client computer with the full version of Crystal Report 8 Developer Edition installed.
Resolution
It was found that the file, Emfgen.dll, was not installed and registered on the web server computer during the installation of the Crystal Reports ASP Reports Server. The report could be displayed correctly on the client computer, without Crystal Reports Developer Edition installed, after this file had been installed on the web server computer.
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Crystal report 9 memory error.

we are using crystal report 9 with sybase power builder..... at some client locations we are experiencing the application crash due to memory while opening crystal reports.
the following errors were noticed
1.the instruction at "0x77124804" referenced memory at "0x001b3e60". the memory could not be read.
2.the instruction at "0x7c911daf" referenced memory at "0x00000000". the memory could not be read.
please guide us what is the issue.. do we need any hotfix or service pack for this.
regards

I assume you already tried to reinstall the application and I would recommend to do it one more time, but this time follow the process for so-called manual uninstall
1. Uninstall Crystal reports 9 using add remove programs
2. Save backup -up of the Registry
3. Remove the following registry key (be careful with the registry file):
HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports
4. Reinstall Crystal Reports 9
As the next step I would check and disable Data Execution Prevention.
Go to: Start> Right-click My Computer" select Properties> Advanced tab > click Performance settings> Data Execution Prevention tab.
If DEP turned on for all programs, then add Crystal Reports (crw32.exe) to except list.
If DEP is not cause of problems, then I would suggest Process Monitor to locate the reason or at least try to locate it.
You can download Process Monitor utility from the following page:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
The same page will tell you how to use it. I would suggest the following steps:
Close all unnecessary applications/processes
1. Open Crystal Reports
2. Start the Process Monitor, stop capturing events (Cntrl-E), clean the display (Cntrl-X), add the following filter (Cntrl-L) "Process Name is crw32.exe then include", click ok.
3. Start capturing events (Cntrl-E)
4. Immediately click Format menu on Crystal Reports
5. Stop capturing events and save the log file
Now you can look at the log file to see what is going wrong. I would also advice to capture the same log on client machine to compare the sequence of events.
Gracias...!!

Seagate Crystal Reports ActiveX Designer error '80043ac4'

Website slows down when users are running reports. Users start getting errors when running any crystal report. After sometime main page itself stops loading and only static html is visible. Following is one of the errors users see:
Seagate Crystal Reports ActiveX Designer error '80043ac4'
Invalid directory.
/opera_mort2/report/AlwaysRequiredSteps.asp, line 54
Other errors seen on reporting site at that time are
Active Server pages error 'ASP 0115'
Unexpected error
/opera_mort2/report/rpt_level.asp
A trappable error (C00000005) occurred in an external object. The script cannot continue running.
authentication and network errors.
Rebooting the Web Server temporarily fixes the issue however the error recurs again after a day or two. We are seeing this problem in both our PROD and DR server. There was no change done to either of these boxes recently.
Also at this pint IIS was crashing. Microsoft Support analyzed the crash dumps created from IIS and came up with the following:
"All the memory dumps captured showed the same DLL that was accessing corrupted memory. This same DLL would also be the one that had originally written to those addresses. The DLL was craxdrt.dll from Crystal Reports 8.0 ActiveX Designer, which was version 8.0.1.0 from 1/28/2000. This DLL should be updated to see if this issue has already been fixed. Other options are to recycle IIS more frequently and move to a new version of Crystal Reports."
Here is a detailed analysis from Microsoft Support:
The issue appears to be heap corruption. Normally these are difficult to troubleshoot, however, in this case every memory dump that I looked at had the same component involved.
start end module name
42b30000 4307f000 craxdrt (export symbols) craxdrt.dll
Loaded symbol image file: craxdrt.dll
Image path: C:\Program Files\Seagate Software\Report Designer Component\craxdrt.dll
Image name: craxdrt.dll
Timestamp: Fri Jan 28 15:16:46 2000 (3892235E)
CheckSum: 0055446A
ImageSize: 0054F000
File version: 8.0.0.371
Product version: 8.0.1.0
File flags: 22 (Mask 3F) Pre-release Special
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 1009.04b0
CompanyName: Seagate Software, Inc.
ProductName: Crystal Reports 8.0 ActiveX Designer.
InternalName: CRAXDRT
OriginalFilename: CRAXDRT.DLL
ProductVersion: 8.0.1.0
FileVersion: 8.0.0.371
PrivateBuild: 8.0.0.371
SpecialBuild: 8.0.0.371
FileDescription: Crystal Reports ActiveX Designer Runtime Support
LegalCopyright: Copyright (c) 1991-1999 Seagate Software, Inc. All rights reserved.
LegalTrademarks: Copyright (c) 1991-1999 Seagate Software, Inc. All rights reserved.
Comments: Crystal Reports for Visual Basic
This component is from the year 2000 and needs to be updated. I searched our old cases and found several where old version of this component caused the same heap corruption.
Please help as this is a production issue. Please let me know if you need any more information.
thanks and regards
sudatta soman

Something must have changed. Were any patches or auto updates done to the OS?
CR 8.0 has been out of the support cycle for some time now.
As Microsoft suggested please log in and download the patches for CR 8.0 from:
https://www.sdn.sap.com/irj/sdn/businessobjects-support
If that does not resolve the issue the only option will be to schedule sn IIS restart each night.

Crystal Reports: Print Engine Error when exporting a report

We recently upgraded from Crystal Reports 2008 to BusinessObjects Edge Series X3.1. When exporting a report to an excel data-only format we get "Crystal Reports: Print Engine Error". All other formats work fine. Any help is highly appreciated.
Thanks,
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Anyone?

Crystal reports 2011 installation INS00140 "Invalid KeyCode" error.

I just purchased and downloaded the latest Crystal Reports 2011 (SP02) version and I am getting the infamous INS00140 Invalid KeyCode error. I have read and tried all the solutions that I could find in this forum, and some more quasi-solutions found on the web: I have tried the installation on 2 different XP workstations and even on a Windows 2003 server platform, TO NO AVAIL.
I have now spent a week 'Fiddling' around with this, and I am not IMPRESSED. Is there a REAL solution to this, anyone? I am not spending another week mucking around with this , and I need to know who to contact to get this RESOLVED...please.

Hello,
It is the crypt*.dll causing the problem. Some older program installed it into the system32 folder which is not MS Certifiable now. I found older versions of Adobe Reader put it in the \system32 folder but there may be others also.
What is in your PATH statement?
The problem is the version CR installs will be about 1.2 meg, older versions do not have the updates Cr requires and because what ever program is using it it's in memory so CR uses it which causes the install to fail. SP 3 I believe will have a fix from RSA and it will either be renamed and/or not sure what they are going to do to it to fix compatibility issues with older versions.
You could try just using the defaults in both the System and User:
PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\WindowsPowerShell\v1.0\;
Copy your path from the System Environment variables and then change it to something like the above and try again. Once Cr is installed then name it back. Problem is if that program that does need it runs first CR is going to break when trying to start it up. If that happens and it installs then try renaming the one in the \system32 folder and copy CR's in it's place. Change the PATH back and then re-boot and it may work. I believe the files is common for all and backward compatible so what ever program is using it should work with the one from the CR folder.
I'll pass this onto one of the guys here who is looking after these install issues and see if he has any more suggestions.
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Hi all, I'm trying to run a Crystal Reports report from my web application, but is happening a problem and I check all my code, CR installation, windows folder access rights but I didn't find any problem. Anyone can help me.... please!!!!!!
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     at java.net.URLClassLoader$1.run(Unknown Source)
     at java.security.AccessController.doPrivileged(Native Method)
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     at sun.applet.AppletPanel.runLoader(Unknown Source)
     at sun.applet.AppletPanel.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
load: class com.crystaldecisions.ReportViewer.ReportViewer not found.
java.lang.ClassNotFoundException: com.crystaldecisions.ReportViewer.ReportViewer
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     at sun.applet.AppletPanel.runLoader(Unknown Source)
     at sun.applet.AppletPanel.run(Unknown Source)
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Caused by: java.io.IOException: open HTTP connection failed.
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     at sun.applet.AppletClassLoader.access$100(Unknown Source)
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     ... 10 more
Cheers,
Zilmar
Message was edited by:
Zilmar

I don't know anything about Crystal Reports whatsoever, and I couldn't care less frankly. There has been an excess of postings on these forums about this product, whatever it may be.
If Crystal Reports isn't relevant to the problem why was it mentioned? In the title?
And in any case why was it posted in a forum entitled 'Reflections & Reference Objects'?
And your suggestion that it's up to me to do the research is fallacious and indeed ludicrous.
And the error message 'java.io.FileNotFoundException: http://localhost/viewer9/javaviewer/ReportViewer.jar' is entirely self-explanatory.
And it strongly appears to have something to do with the deployment of Crystal Reports.
None of which is a Reflections & Reference Objects problem, or a Java problem, or Sun's problem.

Crystal report addon : preview error

Hi All,
The question has been answered a number of times on SDN but the workaround does not work in my case. please guide.:
I am working on 2007 B PL 10. I have installed crystal report 2008 for B1 downloaded from SAP portal. I have installed crystal report addon. it gets connected but when I preview the report it gives me the error :
*Could not load file or assembly 'CrystalDecisions.Windows.Forms, Version=12.0.2000.0, Culture=neutral,
PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.*
I have .net framework 1.0, 2.0 and 3.0 installed. I have gone through the demo of crytal report installation and publishing and ,have installed in the same order as shown. As instructed there, if I have crystal 2008 installed , I dont need to install the crystal report runtime. but if I dont have it, from where should i download it? is it from the following thread ? :
http://wiki.sdn.sap.com/wiki/pages/viewpage.action?pageId=56787567
Thanks,
Binita
Edited by: Binita Joshi on Jan 28, 2010 7:57 AM

Thanks Nazar. i downloaded it and on running it gives me the error : this installation package could not be opened. contact the software vendor to verify that this is a valid windows installation package.
can anybody tell from where you guys get this 'CRRuntime_12_0_mlb.exe'??

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