Crystal Reports 2008 - Blank page on server only

Crystal Reports 2008 - Blank page on server only
My report is developed in the Crystal Reports 2008 Report Designer 12.0.0.683.
I have a .NET application that takes the report file, an ODBC connection and exports the resulting report to PDF. This application is deployed as an MSI and includes the Crystal Reports .msm merge module. The report uses multiple views and tables from a single database to create invoices in PDF format.
Problem: For one particular invoice, a blank page is being added to the end of the invoice. This blank page contains the report's standard page header. There is no missing data and no missing sections on the invoice. This is only occurring when the pdf is generated on a Windows Server 2008 x64 server where the application is deployed using the merge modules.
I have installed the application locally on my Windows Vista Business x86 system and the generated PDF does NOT contain the blank page at the end.
The blank page is not generated when previewing the report in Report Designer. For the particular invoice this is occurring on, footer F and footer G are blank and therefore suppressed.
Please bear in mind that this happens only for one particular invoice that uses this report file and does not happen from my local system using the same .rpt file.
The report is constructed of the following sections:
-Page Header (suppressed on page 1)
-Grp1 header A (watermark conditionally suppressed based upon a parameter)
-Grp1 header B (Keep together - always fits onto a single page)
-Details
-Grp1 footer A (Keep together)
-Grp1 footer B (Conditionally suppressed based upon data)
-Grp1 footer C (Keep together)
-Grp1 footer D (Contains sub report(suppressed when blank). Keep together. Suppress blank section. New page before but (Not OnLastRecord))
-Grp1 footer E (Contains sub report(suppressed when blank). Keep together. Suppress blank section.)
-Grp1 footer F (Contains sub report(suppressed when blank). Keep together. Suppress blank section.)
-Grp1 footer G (Contains sub report(suppressed when blank). Keep together. Suppress blank section.)
-Report footer (Always blank. Suppress blank section)
-Page footer (Fixed static content, displayed on every page.)
Edited by: alibaabaa on Oct 12, 2009 12:41 PM
Edited by: alibaabaa on Oct 12, 2009 12:45 PM

Thanks for responding, Jonathan.
Is the same runtime installed on the 64 bit system? I notice from your version number that you do not have any service packs installed on the dev system. SP 2 is out and may help.
I have installed SP1 and SP2 this morning, resaved the report file and tried again but the same problem remains.
I'm not sure how to answer your runtime question. I am using the same application built with the same merge modules on both the dev machine and the production server. Of course, the dev machine has the additional complication of having Crystal Reports 2008 installed. Perhaps this is causing the difference?
Compare the printer settings between the two systems. Try installing the same printer driver on the 64 bit system.
Perhaps I am misinterpreting your suggestion, but I am not printing the invoices. I am only exporting them to PDF. It is the PDF that has the extra page. Is there a 'print to PDF' driver of some sort that I need?
Also, was the .NET application compiled as 32 bit, or Any CPU? Whichever it was, try switching it then recompiling to see if that helps.
I tried switching to Any CPU but this caused the Crystal Reports module not to load at all on the 64bit Windows server.
Thank you for your suggestions, but my problem remains. Is it worth trying with the redistributable msi rather than using the merge modules? If so, could you recommend which one I should use? I am using Visual Studio 2008 Professional.

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2014-6-2 8:30:56.348    57208    .\qecommon.cpp    117     File Name: ".\QEQueryInfo.cpp". Line: 854    1
2014-6-2 8:30:56.348    57208    .\qecommon.cpp    117     File Name: ".\QEQueryInfo.cpp". Line: 916    1
2014-6-2 8:30:56.348    57208    .\QERowset.cpp    1184    Beginning CQERowset::readFirstRecord    20
2014-6-2 8:30:56.348    57208    .\QERowset.cpp    2149    Beginning CQERowset::restart    20
2014-6-2 8:30:56.348    57208    .\QERowset.cpp    2370    Beginning CQERowset::execute    20
2014-6-2 8:30:56.353    57208    .\DbQueryBuilder.cpp    514    Query Targets: sqlncli10, ODBC3SQLServer    10
2014-6-2 8:30:56.353    57208    .\DbQueryBuilder.cpp    525    Successfully built query:    SELECT "Orders"."Customer ID", "Orders"."Employee ID"   FROM   "xtreme"."dbo"."Orders" "Orders"    10
2014-6-2 8:30:56.353    57208    .\odbcapi.cpp    875    Beginning COdbcapi::ExecDirect    20
2014-6-2 8:30:56.354    57208    .\odbcapi.cpp    884    Finishing COdbcapi::ExecDirect    20
2014-6-2 8:30:56.354    57208    .\rowset.cpp    220    SQLExecDirect succeeded: SELECT "Orders"."Customer ID", "Orders"."Employee ID" FROM   "xtreme"."dbo"."Orders" "Orders"    10
2014-6-2 8:30:56.354    57208    .\QERowset.cpp    2814    bindToField succeeded: Orders.Customer ID is using client buffer    10
2014-6-2 8:30:56.354    57208    .\QERowset.cpp    2814    bindToField succeeded: Orders.Employee ID is using client buffer    10
Notice it doesn't try to connect first if I set the log on info first using code.
So nothing we can do to stop SQL server from logging this info. Check with the DBA, possibly they can "filter" out the application attempts to connect or change your work flow in the app.
If you have a Preview Button to view the report then simply add your Database log on info prompt there if Connectioninfo.Trusted is not true:
mainSecureDB = rpt.Database.Tables[tableIndex].LogOnInfo.ConnectionInfo.IntegratedSecurity;
if mainSecureDB = false then prompt the user for log on info and set accordingly, if it is true the it should not fail when it connects.
This is simply a matter of changing your App work flow...
Thanks
Don

Crystal Reports 2008 runtime error while running on Windows Server X64

I have a .NET web application compiled as X86 in Visual Studio 2008 invoking Crystal Reports 2008 SP2 that's running fine at a number of sites running Windows Server 2003 X86.

When deploying this app to Windows Server 2008 X64 I get the error message below. 

I'm aware that there is an unanswered question similar to this already in the forum but my application is compiled for X86 and I've tryed installing a variety of run times including "crruntime_12_2_mlb.msi" and "crredist2008_x86.msi".

What combination of compile and run time is needed to get around this issue?

Thanks.


ERROR MESSAGE **.

An error has occurred while attempting to load the Crystal Reports run time..

Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly..

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) that contains the version of the Crystal Reports runtime (x86, x64, or Itanium) that is required. Please go to http://www.businessobjects.com/support for more information.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. .

Exception Details: CrystalDecisions.CrystalReports.Engine.LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime..

Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly..

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) that contains the version of the Crystal Reports runtime (x86, x64, or Itanium) that is required. Please go to http://www.businessobjects.com/support for more information..

Source Error: .

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. .

Stack Trace: .

[LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime..

Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly..

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) that contains the version of the Crystal Reports runtime (x86, x64, or Itanium) that is required. Please go to http://www.businessobjects.com/support for more information.]
 CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime() +399.
 CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor() +218.

[TypeInitializationException: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.].
 CrystalDecisions.CrystalReports.Engine.ReportDocument..ctor() +0.
 ChartsEnterprise.UI.GenReport.CreateReport(String reportname) +42.
 System.EventHandler.Invoke(Object sender, EventArgs e) +0.
 System.Web.UI.Control.OnLoad(EventArgs e) +132.
 System.Web.UI.Control.LoadRecursive() +66.
 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean .includeStagesAfterAsyncPoint) +2428.
Edited by: PSernz on Mar 25, 2010 3:58 AM

What combination of compile and run time is needed to get around this issue?
See [this|https://wiki.sdn.sap.com/wiki/pages/viewpage.action?pageId=56787567] wiki. I think I may not have that wiki updated up to FP2.5, so the FP2.5 msm is here:
https://smpdl.sap-ag.de/~sapidp/012002523100002975182010E/cr2008fp25_mm.zip
msi is here:
https://smpdl.sap-ag.de/~sapidp/012002523100002975312010E/cr2008fp25_redist.zip
Check the version of the CR assemblies referenced in your project. The use the wiki above to deploy the correct runtime.
Ludek
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Crystal Reports 2008 Page Header needed on all pages.

I have Crystal Reports 2008.
In my report I need the Page Header and Page Footer to appear on all pages.
When I have over 50 detail records/lines the Page Header appears on only odd pages, the Page Footer is OK on all pages.
How do I change the Page Header to print on all pages in CR 2008?

Thanks what work was creating a Page Header b and moving all header info there.
This report has 4 levels of groupings and I am finding that group effects a lot.

Unable To Print or Access Page Setup in Crystal Reports 2008

I have Win 7 32 bit, and installed Crystal Reports 2008 last week (v12.0.0.683 from the Help window).
Every time I open a report, and from the Preview tab clicking File -> Print, or File - > Page Setup, I immediately receive a Windows message that "Crystal Reports has stopped working". After a few seconds, another Windows message displays "Crystal Reports has stopped working - a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". Then Crystal completely closes.
I downloaded sample reports from the BO website, and still receive the error, so I don't think it's the report.
When I view the Event Log, I see the following:
Faulting application name: crw32.exe, version: 12.0.0.683, time stamp: 0x47c8be9a
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000374
Fault offset: 0x000c283b
Faulting process id: 0x94
Faulting application start time: 0x01cc1fc304e98ecd
Faulting application path: C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3cfc99e6-8bb8-11e0-b8ef-00248122792c
I have uninstalled and reinstalled CR 2008 multiple times and continue to receive the same error. I tried updating to SP1 (Version 12.1.0.892 Incremental) but I receive the following error: "A BusinessObjects product at a lower patch level is detected. The installation cannot continue. Please update all installed products to the SP1 patch level, then restart this installation".
Need to print my reports - any ideas?

Sorry busy on Support cases and they take precedence over this community forum.
Very interesting....
In a test application I use I have this routine to get the local printers:
private void frmMain_Load(object sender, System.EventArgs e)
     if (System.Drawing.Printing.PrinterSettings.InstalledPrinters.Count > 0)
          foreach(String myPrinter in System.Drawing.Printing.PrinterSettings.InstalledPrinters )
               cboCurrentPrinters.Items.Add(myPrinter);
          cboCurrentPrinters.SelectedIndex = 0;
     else
          rdoCurrent.Enabled = false;
          EnableDisableCurrentControls(false);
     //For printers exposed to System account as per MS Kbase
     //http://support.microsoft.com/default.aspx?scid=kb;en-us;184291
     //Look to HKEY_USERS\.Default\Software\Microsoft\Windows NT\CurrentVersion\Devices
     Microsoft.Win32.RegistryKey mySystemPrinters =
          Microsoft.Win32.Registry.Users.OpenSubKey(@".DEFAULT\Software\Microsoft\Windows NT\CurrentVersion\Devices");
     foreach (String defaultPrinters in mySystemPrinters.GetValueNames())
          cboDefaultPrinters.Items.Add(defaultPrinters);
     if (cboDefaultPrinters.Items.Count > 0)
          cboDefaultPrinters.SelectedIndex = 0;
     else
          rdoDefault.Enabled = false;
Note the MS Kabse on where the printer registry is. Now the odd part is on one of my test development PC's it won't populate the Default User Printer list, only the Local User Printers. I take this same app to another PC and it works just fine. The register keys are there but for some reason on my Windows 7 64 bit it won't show them, the other strange part is I have full access to both keys. I have not been able to figure out why this happens...
I'm thinking this may be related to your issue.... But I don't have a solution, very strange... I've even gone into regedit32 and set full permissions on the various keys and it still doesn't work...
I have other VM-ware images if I need to get past that part for testing so I never drilled into why, I believe it has to be some Windows/Firewall/Anti-virus configuration or something our IT department pushed into my local Profile.... What that is I don't know unfortunately.
I'll do some looking and testing. You may want to post this on Microsoft forums as well.... Ask about printer permissions.
Thanks
Don

Crystal Reports 2008 - Blank page on server only

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