Crystal Reports 2008 crashes with blanked out areas when downloading data

We have a pc installed with Crystal Reports 2008 v1 SP2, which is used for report creation, but after a few minutes of downloading data from the server to populate the report, the report crashes with black areas instead of data in the report. Please can anyone offer possible solutions?
Pc: workstation
Os: Microsoft Windows XP Professional 32 bit
Processors: 1 Intel Core(TM) i5 CPU 650 @ 3.20 Ghz
Total Memory: 3264 Mb
Total Hard Drive: 298 Gb
Display 1680 x 1050 pixels 65536 colours]
Display Adapters: Microsoft 4.0.5733.0
driver date: 2-28-2007
Crystal Reports version: 12.1.0.883
Crystal Reports 2008 SP2
Oracle in OraHome111
file version: 11.1.0.6.0
driver_ODBC_Version: 03.51
connects to remote server on site with Oracle 11g database, via above ODBC driver.
Many thanks, any ideas would be appreciated!
David

Hi David,
I've seen this before, your Video driver is out dated and you need to update it. Typically the makers of the mother board or video card, which ever one you are using, will have updates for your specific OS. Appears you are using the default Window generic video driver which may not support what CR requires or you have an older usp10.dll. You will likely get a new one if you install Windows XP Service Pack 3.
Also, Crystal Reports version: 12.1.0.883 is SP 1 and not SP 2., second number is the Service Pack, 12.x.x.x.
Download SP 4 and see if that may help:
https://smpdl.sap-ag.de/~sapidp/012002523100009989492010E/cr2008_sp3_fullbuild.zip
https://smpdl.sap-ag.de/~sapidp/012002523100008782452011E/cr2008sp4.exe
Or incrementally:
https://smpdl.sap-ag.de/~sapidp/012002523100009038092009E/cr2008win_sp2.exe
https://smpdl.sap-ag.de/~sapidp/012002523100007123572010E/cr2008_sp3.exe
https://smpdl.sap-ag.de/~sapidp/012002523100008782452011E/cr2008sp4.exe
And you may need SP 3 or if you want to start off clean download the full build of SP 3 and then SP 4. Requires the keycode so make sure you have it, we can't give you a new one.
Don

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Crystal Reports 2008 crashes with blanked out areas when downloading data

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