Crystal Reports 2008 - Error deploying on Windows 7 64 bit

My reports will not display on a 64 bit Windows 7 computer.
I have a VB.NET app I wrote that used Crystal Reports XIR2 to display a number of reports. Everything has worked fine for a year or two, but now we're rolling out 64 bit Windows 7 computers and my reports will no longer display.
I've upgraded my Crystal Reports to the latest 2008, with SP2 and all hotfixes through 2.3.
I've updated the references in my project. And I've included the CRRuntime_12_2.msm merge module in my setup.
If I just install my updated install package, I get an error duing the install....
Module C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\querypanel.dll failed to register. HRESULT -2147010895. Contact your support personnel.
If I install the CRRuntime_12_2_mlb.msi runtime package first, then install my updated install package, the install goes smoothly without error. But when I run my application and try and view a report I get two errors....
1) An error has occured while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly. (I do not now what registry keys to check, but it was installed and run as an Administrator so it should have all the permissions it needs)
2) The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.
Please point me in the right direction to help me resolve this.
Thanks.

Hi;
I'm glad you got passed the install issue. There is a package that may have helped, see the article here:
[Install|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233373334333333363339%7D.do]
For the first error, make sure to set your project to compile for 32 bit, rather than "any cpu".
Best Regards,
Jonathan

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Install .NET Framework 1.1 and 2.0 and then any patches Windows has for them.
Install the C++ runtime distribution from Microsoft, search MS's site for it, they have multiple links for each OS.
Download the latest Microsoft installer, you can go to MS's web site to get it.
Check with your IT department to make sure they have not pushed out a "modified" administrator Profile to your PC. Open up regedit.exe and confirm you can change any key in Current User and Software and anything. Be sure to copy the original so you can right the value back and the usual warnings about modifying the registry.
Download CR 2008 SP1 full build: https://smpdl.sap-ag.de/~sapidp/012002523100006555792009E/cr2008win_sp1.exe ( requires and un-install of existing CR 2008 if any are on your PC )
Before running CR 2008 Install SP 3: https://smpdl.sap-ag.de/~sapidp/012002523100007123572010E/cr2008_sp3.exe
You could also try Disabling DEP, right click on My Computer, Properties, Advanced tab and Data Execution Prevention and make sure it's set to windows Processes only. Requires a re-boot if changed.
Disable any and all anti-virus and local firewalls, copy everything local and disconnect your network cable so you don't get anything nasty and try again.
If none of the above works then try someone elses computer, your system may be beyond repairing and could require an FDISK and starting all over.
Thank you
Don

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- Ludek

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Edited by: jayakvr on Feb 17, 2011 10:47 AM
Edited by: jayakvr on Feb 17, 2011 10:48 AM
Edited by: jayakvr on Feb 17, 2011 10:48 AM

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I moved your post to the .NET - SAP Crystal Reports forum. You'd never have gotten an answer on the CR Design forum
More info needed:
Exact version of CR (Help | About)?
Web or win app?
More details on:
reports are not working/displaying
Errors? Do you get the viewer? Or just an empty form?
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup

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It's also been noted that an old version of Adobe Reader copied into the windowssystem32 folder. They have changed their ways but that old software did not clean it up. As well as McAffee also uses an older version.
Search your PC for that file, is it in any folder?
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CA resolved the issue by renaming their version of the dll because they too were putting their app in the PATH statement.
Only other option is to report this issue to CREDANT and see if they can "fix" their version issue.
Don
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Rob Hershfield
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at CrystalDecisions.CrystalReports.Engine.ReportClass..ctor()
When I search for this error I am not able to find the exact cause of the COM error 8007045a or the System.IO.FileLoadException. But many people have encountered other COM Errors with Crystal Reports and have suggested changing the Project properties -> Build -> Platform Target to x86 from 'Any CPU'.
Is this indeed the action to be taken for the COM error 8007045a or the System.IO.FileLoadException too?
One of the folks suggested the following: It is a low-level Windows error, not a COM error. The DllMain() entrypoint of one of the unmanaged code DLLs used by CR returned FALSE.
Any suggestions here?
Thanks in advance
Vikas
Edited by: vikasmanghani on Dec 22, 2011 3:53 PM

Hi Don
The CR version is Crystal Reports 2008 SP3.
OS - Windows Server 2003
IIS - IIS 6 (I am not entirely sure, but most likely it is IIS 6).
Does it matter, if I instantiate the ReportDocument derived class on a separate thread. For e.g.
Main Thread:
MyReportClass rpt;
Thread t1 = new Thread(InitRpt);
t1.IsBackground = true;
t1.Start();
//perform some additional work
t1.Join();
Thread t1:
rpt = new MyReportClass();
rpt.FileName = "";
rpt.Load();
Also the BuildAction property for the report is set to Content.
As an aside, I noticed another error on a different server:
System.Runtime.InteropServices.COMException (0x80000003): Retrieving the COM class factory for component with CLSID {D7F5D7C3-B06C-4CAC-BC47-A06E66D2EE9B} failed due to the following error: 80000003.
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.CreateRptDoc()
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper..ctor()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.Initialize()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument..ctor()
   at CrystalDecisions.CrystalReports.Engine.ReportClass..ctor()
For this COM Error 80000003, I was able to search on SAP forums and locate the following:
1. Some people have asked to re-register clientdoc.dll using regsvr32.
2. Some people have suggested rebooting the server.
3. Some have suggested running in 32-bit mode. I am not sure if this server is 64-bit or 32-bit.
It would be great if you could help me with this one too.
Thanks in advance.
Regards
Vikas
Edited by: vikasmanghani on Dec 24, 2011 4:38 AM
Edited by: vikasmanghani on Dec 24, 2011 4:42 AM

Crystal Reports 2008 crashes in Visual Studios Basic 2008

I have Visual Studio 2008 Basic with Crystal Reports 2008 (Full) running on Windows 7 Pro - 64-Bit. I am running VS in visual basic runtime and I encounter this problem very frequently, however not all the time.
What appears to be happening is when I have any one of my 11 solutions open and I try to open a crystal report, Visual Studio says that it has encountered a problem and needs to restart. This happens whether I am running the program as and administrator or not. After VS restartes and I open my solution again, I attempt to open the same report and it opens without crashing.
This seems to be a direct problem with Windows 7 and crystal reports, because I never had this problem while developing these solution in Windows XP.
~Paul

Make sure you have applied Visual Studio 2008 SP1.
Make sure you have Crystal Reports 2008 SP2 applied (unless you are using datasets with date time fields, then apply SP1).
SP 1 is here;
https://smpdl.sap-ag.de/~sapidp/012002523100006555792009E/cr2008win_sp1.exe
SP2 is here;
https://smpdl.sap-ag.de/~sapidp/012002523100009038092009E/cr2008win_sp2.exe
See if the updates help.
Ludek
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Crystal Reports 2008 Crashes when opening File/Page Setup

Post Author: jrm2byu
CA Forum: General
I am running Crystal Reports 2008 full version on Windows Vista. Every time I click on File/Page Setup, or File/Print the program will crash. There are no updates available for 2008. I also have Crystal Reports 8.5 and 10 installed on the same computer. Any ideas what might be causing this crash?

Post Author: Ray Norkus
CA Forum: General
I've got the same issue as well. Does anyone have a solution?
A quick printing workaround was to export to a pdf and then print but now I actually need to modify my page dimensions.
Ray

Crystal Reports 2008 - Error deploying on Windows 7 64 bit

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