Crystal Reports 2008 Fails to Install on Client

I have installed Crystal Reports 2008 on the Server which is working very well.
When i Log to SAP Business One from a Client Workstation the message 'Add-On Executable Not Found' is displayed. I have tried this from Different Workstations and get the same message.
I have followed all the 17 Installation Instructions on Crystal Add-On for SAP Business One Version 2.0.06.
Logging a Support Log to SAP does not help Unfortunately SAP at this time we are unable to provide support on this add-on.
I would appreciate if someone could help me and know how to overcome is issue.

hi,
Check this links
"Add-On executable file not found"
Add-on executable file not found
Jeyakanthan

Similar Messages

Crystal Reports 2008 failed to retrive data, and instead deleted it.

I have been using crystal reports 2008 for the past year or so with our billing software through an OBDC data source. I was using xp pro sp3. However I recently upgraded to a new computer running xp pro sp3 as well, and now I am having some serious issues.
When I try to connect to a data source in the database expert, it shows all the tables, and then the field explorer shows the fields, but when I actually try to brows the data, view a preview, verify the database, or refresh an old report it gives me an error and DELETES the .dat file that the field was located in. I am so glad I have regular backups to restore too, because pulling a report nuked 5 .dat files.
The errors I am getting are as follows:
"Failed to retrieve data from database."
Clicked ok
"Failed to retrieve data from database."
Clicked ok
"Database Connector Error: 'HY000:[Pervasive][ODBC Client Interface][LNA][Pervasive][ODBC Engine Interface][Data Record Manager]The file cannot be created with Variable-trail Allocation Tables (VATs)(Btrieve Error 105)'"
Clicked ok
"Failed to retrieve data from database.
Details:HY000:[Pervasive][ODBC Client Interface][LNA][Pervasive][ODBC Engine Interface]Unable to open table: <nameoftable>"
Click ok
and Crystal stays open but has just deleted the .dat file that the table was located in. It will still show the fields but no data. Trying to open the other software leads to an error "missing <name of table>.dat" It then has to be restored from a backup.
I have tried updating crystal as well as fully uninstalling it and reinstalling it, we have created a new ODBC connection, and cloned the database for testing purposes. The same thing occurs with the new database and ODBC data source.
We have no other computers, except my old one that has crystal reports on it. I have tried the old computer again and it is working fine.
Does anyone have an suggestions? This is pretty critical. Thanks in advance.
Edited by: Russellk on Jan 13, 2010 8:27 PM

Hello, you could try turning on ODBC tracing to see if it logs anything. It's a pain to get going but here's how.
Go to ODBC Admin, Click on the Tracing tab and create a log file and save. Don't start tracing yet. Close the ODBC admin and then re-open it and then turn tracing on. You may have to do this a few times to get it working.
Once it's tracing then open CR and try the demo data. Then close the report, log off, log onto the real data and do the same with a new report. You'll see a bunch of ODBC API's but there may be one or 2 that don't look right or errors may be logged compared to the DEMODATA.
Another suggestion is it may not be your PC doing the deleting. Maybe the Server thinks you have infected the data files and it's deleting them. Have a look in anti-virus quarantine logs on the server to see if it's doing the nasty....
Check the trust between your PC and the server.
I've also seen this type of odd behaviour with corrupted Profiles. Check with your IT guys on creating a new one for you, it's apain because you loose everything on your work station.
What happens if you log on from another PC using your account? Does that also delete the files? Or get someone else who it does work for log into your PC, does that work? If so it may be your Profile is either not trusted or it's been corrupted.
Good luck
Don

Crystal Reports 2008 fails when called from e Web Service under 64bit OS

I have discovered that Crystal Reports 2008 doesn't work when called from a Web Service running under 64bit Windows platforms (in my case Windows 2003 Server and Windows XP 64bit); practically no object is instantiated. I've tried several solutions without success.
Before creating a wrapper component to use under COM+, is there anybody who has a better and cheaper solution than creating another component to wrap CR 2008 ?

Hi Sergio,
Before I mark this post as assumed answered I would just like to say and re-iterate that at this time there is no one answer and we fully understand your concerns. As you know in CR 6.0 it came in 16 and 32 bit versions because at the time 32 bit was relatively new but 16 bit was the norm. This is also true for 32 to 64 bit, 32 is the norm and 64 bit is relatively new. We know and are well aware 64 bit is the future and we are working as quickly as we can to move in that direction. Because of the complexity of the Product it's not simply a matter of re-compiling all of our dll's in 64 bit format. The core of our data connectivity with our database drivers which are dependant on third party clients must also need to support 64 bit modes. This as well as Printer drivers also need to be 64 compatable, there are a multitude of dependencies that we rely on that must add 64 bit support. As a programmer you are well aware of the issues around Thunking back and forth between 32 to 64 bits, it can cause delays and potentially loss of data which is a whole other issue. Not to mention also that we would have to ship both versions potentially doubling the size of the distribution packages or doubling the size of the dll's to have the ability to work in both modes. Relatively speaking of course, it would not be double the size but the variables would need to be able to allocate 32 or 64 memory blocks.
The other option is to produce 2 separate versions, this alone is a massive project. Any issue would need to be fixed in separate code streams.
So I'm sure you can see it's not simply a matter of saying yes we support 64 bit. It's a massive project that is going to take time to do and we have to wait for the third party drivers to commit also.
Visual Studio .NET 2005 and 2008 is the only option if you want true 64 bit but you will be limited on what DB's you can support and export formats you can export to. They are the only drivers we did convert to 64 bit.
Thank you for your understanding
Don

Crystal Reports 2008: Failed to load database information

Hi,
I have an application (windows forms) that loads a report as a ReportDocument, and prints it to a predefined printer.
This report is drawing its data from an xml file with an xml schema, both of which have hardcoded paths in the report.
I have built the project into an installer and have installed it on my local machine. Works great, prints fine.
However whenever I install it on another machine (and thus deploy the redistributable) I get the following error when the user tries to print.
CrystalDecisions.CrystalReports.Engine.DataSourceException: Failed to load database information.
Error in File temp_b647a5f7-7ab3-4f76-8154-0063f3b2b394 {1ADFD95E-D1A2-42A9-AC96-E8DBE2B9940A}.rpt:
Failed to load database information. ---> System.Runtime.InteropServices.COMException (0x800002CD): Failed to load database information.
Error in File temp_b647a5f7-7ab3-4f76-8154-0063f3b2b394 {1ADFD95E-D1A2-42A9-AC96-E8DBE2B9940A}.rpt:
Failed to load database information.
I have narrowed the exception in my code down to the following line (which I don't think is the problem)
LabelToPrint.Load(Util.workingDirectory + "Labels\\" + fileName + ".rpt");
LabelToPrint.PrintToPrinter(ps.PrinterSettings, ps, false);
Is there something that I need to set up on the users system that I don't know about? Could the system not have ODBC capability? Any help would be greatly appreciated.
Thanks,
~Adam
PS. I am using VS2008

A sugestion and a question:
Make sure you are using SP 2:
https://smpdl.sap-ag.de/~sapidp/012002523100009038092009E/cr2008win_sp2.exe
msm:
https://smpdl.sap-ag.de/~sapidp/012002523100009159092009E/cr2008sp2_mm.zip
msi:
https://smpdl.sap-ag.de/~sapidp/012002523100009159002009E/cr2008sp2_redistinstall.zip
How are you conencting to the xml? Native (crdb_xml.dll), ODBC, etc.?
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup

Crystal report 2008 on a 64 bits machine

My company would like to develop a new .Net application which produce and view
some rountine crystal report on a 64-bits machine.
At the same time, this machine will also install a stand alone full product crystal report
2008 which allow to develope some adhoc report.
I would like to ask whether the full product crystal report 2008 can install and
run perfectly on a 64 bits machine. Do I need to have any special configuration during
or after installation?
On the other hand, I observe that the crystal report 2008 with service pack 0 can
support 64 bits. Is it true that the evaluation copy of crystal report 2008
on official site is that version and I can evaluate it on a 64 bits machine ?
Ricky

Hi Ricky,
The full product Crystal Report 2008 can be installed and can run perfectly on a 64 bits machine.
Hardware Support
u2022 Crystal Reports® is supported running on 32-bit versions of Windows running on x86 and x64 CPUs made by AMD and Intel.
u2022 Crystal Reports® is supported running on 64-bit versions of Windows running on x64 CPUs made by AMD and Intel.
You can download the Crystal Report 2008 with Service Pack 0, evaluation copy from official site and can evaluate on a 64 bits machine.
http://resources.businessobjects.com/support/additional_downloads/service_packs/crystal_reports_en.asp#CR2008
Hope this resolves your issue.
Regards,
Abhijeet T

Failed to Install the Crystal Reports 2008

Post Author: cechow
CA Forum: Crystal Reports
Hi,
I am facing some error message when installing the Crystal Reports 2008 that I have purchased. I am currently working on a Windows XP Pro SP2, 1 GB RAM, 60 GD Free Space to install the Crystal Reports but failed. The error stated on the Crystal Reports installation screen is "Crystal Reports 2008 Setup has Failed".
Thanks.
Adrian

Post Author: cechow
CA Forum: Crystal Reports
Basic Template
Product: Crystal Report 2008
Version:
Patches Applied: I'm not sure what patches need to be installed
Operating System(s): Windows XP Professional SP2
Database(s): SQL Server 2000 sp3a
Error Messages: Failed to INstall the Crystal Reports 2008.Steps to Reproduce: When I entered the CR disc in the CD ROM, there was no auto-run, then i decided to browse into the CD and execute the Setup.exe which then prompt the error above. Please advise.Is there some Pre-requisites that I need to install, any JRE or some other application?

Crystal Reports 2008 Merge Modules SP1 Fails when installing Wise 7.0

Hello all,
We are packaging our software solution .NET 2.0 Visual Studio 2008, with Wise Studio 7.0 using Crystal Reports 2008 Merge Modules (SP1). (We use CR2008 for reporting)
There is a point (fix service) in the installation when an error message appears saying, " cannot register Businessobjects.enterprise.sdk cannot be register because of dependencies.
We have tried installing in a XP, a Windows 2003 Server, and Vista. The three of them with the same error.
Any ideas???
Thank in advance.
Adrián.-

I believe this thread will help:
warnings on build with CRRunTime_12_1.msm
Ludek

Failed to export the report in Crystal Reports 2008

I am using Crystal Reports 2008 version 12.1.0.892, when i try to export data to Microsoft Excel(Data Only) it's failing with the error "Failed to export the report.", please help in resolving this issue.

Hi Abhilash,
I tried suppressing the report header and page header it was working fine, but previously i used to export with all the headers. Without page headers the output file is of no use. I was facing the same issue on one of the local desktops too then i uninstalled the software and installed it again then it was working fine but its not the solution.
-Srikar

Getting an error trying to install Crystal Reports 2008 on a 64 bit Windows

reformatted my computer and now I'm trying to install Crystal Reports 2008 on 64 bit windows 7 box. When the "Registering modules" portion of the install comes up, I get a message that a dll has failed to register. I saw something about not having the Microsoft Visual c++ 2005 redistributable pack (x86) installed but that was not it either.
The cd label say Crystal Reports to Crystal Reports 2008 Upgrade, but it does not seem like I have to have the older version of Crystal insatlled.
Any ideas how to fix this ?

Hello together,
i've had the same problem. Tried to install CR SP 2 "cr2008win_sp2.exe" onto an existing CR 2008 SP1 installation, and got the above error. After extracting the cr2008win_sp2.exe to an folder using Winzip (or just start Installation, the source would be extracted to "c:\temp" ), navigate to the subfolder "\package" and execute the CrystalReports.msp (in my case: c:\temp\package\CrystalReports.msp). This start's the Installation of SP 2. If you get an version mismatch, use parameter SKIP_PATCH_VERSION_CHECK=1 by typing command in an dos prompt "c:\temp\package\CrystalReports.msp SKIP_PATCH_VERSION_CHECK=1" but remember, you need to have an SP1 installed (somebody said, SP's are incremental).
Reboot and apply then the CR 2008 SP2 FixPack 7 "cr2008fp27.exe". Use this Link to Download CR and Xcelsius Stuff:
[https://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm]
I would suggest you not to use IE for downloading, use an alternative browser. I got only bad downloads (IE8 on Win7).
This is the way i did and this works pretty good.
Good Luck
Matthias

Export from Crystal Reports 2008 viewer fails if run on separate thread

I have a windows desktop application written in Visual Basic using Visual Studio 2008. I have installed and am trying Crystal Reports 2008 to run a report. Everything seems to work well except that when I preview a report (using the viewer control) and click the export button found in the upper left corner of that control, I get the following message:
Error 5: Current thread must be set to single thread apartment (STA) mode before OLE calls can be made. Ensure that your Main function has STAThreadAttribute marked on it. This exception is only raised if a debugger is attached to the process.
I am a little confused on what to do exactly. Is the problem because I am running in the Visual Studio 2008 IDE? It says this exception is only raise if a debugger is attached to the process. No, I tried running it outside the IDE. The exception wasn't generated but the application hung when the button was clicked.
It says the current thread must be set to single thread apartment (STA) mode. If the report is run on its own thread, is the "current" thread the thread the report is running on or is the main application's UI thread? I don't think I want to set my main application to single thread apartment mode because it is a multi-threaded application (although I really don't know for sure because I am new to multi-threaded programming).
My objective is to allow reports to run asynchronously so that the user can do other things while it is being generated. Here is the code I use to do this:
    ' Previews the report using a new thread (asynchronously)
    Public Sub PreviewReportAsynch(ByVal sourceDatabase As clsMainApplicationDatabase)
        Dim backgroundProcess As System.ComponentModel.BackgroundWorker
        ' Start a new thread to run this report.
        backgroundProcess = New System.ComponentModel.BackgroundWorker
        Using (backgroundProcess)
            ' Wire the function we want to run to the 'do work' event.
            AddHandler backgroundProcess.DoWork, AddressOf PreviewReportAsynch_Start
            ' Kick off the report asynchronously and return control to the calling process
            backgroundProcess.RunWorkerAsync(sourceDatabase)
        End Using
    End Sub
    Private Sub PreviewReportAsynch_Start(ByVal sender As Object, ByVal e As System.ComponentModel.DoWorkEventArgs)
        ' The source database needed to call preview report was passed as the only argument
        Call PreviewReport(CType(e.Argument, clsMainApplicationDatabase))
    End Sub
    ' Previews the report. From the preview window, the user can print it.
    Public Function PreviewReport(ByVal sourceDatabase As clsMainApplicationDatabase) As FunctionEndedResult
        Dim errorBoxTitle As String
        Dim frmPreview As frmReportPreview
        ' Setup error handling
        errorBoxTitle = "Preview " & Name & " Report"
        PreviewReport = FunctionEndedResult.FAILURE
        On Error GoTo PreviewError
        ' Set up the crxReport object
        If InitializeReportProcess(sourceDatabase) <> FunctionEndedResult.SUCCESS Then
            GoTo PreviewExit
        End If
        ' Use the preview form to preview the report
        frmPreview = New frmReportPreview
        frmPreview.Report = crxReport
        frmPreview.ShowDialog()
        ' Save any settings that should persist from one run to the next
        Call SavePersistentSettings()
        ' If we got this far everything is OK.
        PreviewReport = FunctionEndedResult.SUCCESS
PreviewExit:
        ' Do any cleanup work
        Call CleanupReportProcess(sourceDatabase)
        Exit Function
PreviewError:
        ' Report error then exit gracefully
        ErrorBox(errorBoxTitle)
        Resume PreviewExit
    End Function
The variable crxReport is of type ReportDocument and the windows form called 'frmPreview' has only 1 control, the crystal reports viewer.
The print button on the viewer works fine. Just the export button is failing. Any ideas?

Hi Trevor.
Thank you for the reply. The report document is create on the main UI thread of my application. The preview form is created and destroyed on the separate thread. For reasons I won't get into, restructuring the code to move all the initialization stuff inside the preview form is not an option (OK, if you a really curious, I don't always preview a report, sometimes I print and/or export it directly which means the preview form isn't used).
What I learned through some other research is that there are some things (like COM calls and evidently some OLE automation stuff) that cannot be run on a thread that uses the MTA threading model.   The export button probably uses some of this technology, thus the message stating that an STA threading model is required. I restructured the code as follows to accomodate this requirement. Here is a sample:
' Previews the report using a new thread (asynchronously)
    Public Sub PreviewReportAsynch(ByVal sourceDatabase As clsMainApplicationDatabase)
        Dim staThread As System.Threading.Thread
        ' Start the preview report function on a new thread
        staThread = New System.Threading.Thread(AddressOf PreviewReportAsynchStep1)
        staThread.SetApartmentState(System.Threading.ApartmentState.MTA)
        staThread.Start(sourceDatabase)
    End Sub
    Private Sub PreviewReportAsynchStep1(ByVal sourceDatabase As Object)
        Dim staThread As System.Threading.Thread
        ' Initialize report preview. This includes staging any data and configuring the
        ' crystal report document object for use by the crystal report viewer control.
        If InitializeReportProcess(DirectCast(sourceDatabase, clsMainApplicationDatabase)) = FunctionEndedResult.SUCCESS Then
            ' Show the report to the user. This must be done on an STA thread so we will
            ' start another of that type. See description of PreviewReportAsynchStep2()
            staThread = New System.Threading.Thread(AddressOf PreviewReportAsynchStep2)
            staThread.SetApartmentState(System.Threading.ApartmentState.STA)
            staThread.Start(mcrxReport)
            ' Wait for step 2 to finish. This blocks the current thread, but this thread
            ' isn't the main UI thread and this thread has no UI anymore (the progress
            ' form was closed) so it won't matter that is it blocked.
            staThread.Join()
            ' Save any settings that should persist from one successful run to the next
            Call SavePersistentSettings()
        End If
        ' Release the crystal report
        Call CleanupReportProcess(DirectCast(sourceDatabase, clsMainApplicationDatabase))
    End Sub
    ' The preview form must be launched on a thread that use the single-threaded apartment (STA) model.
    ' Threads use the multi-threaded apartment (MTA) model by default. This is necessary to make the
    ' export and print buttons on the preview form work. They do not work when running on a
    ' thread using MTA.
    Public Sub PreviewReportAsynchStep2(ByVal crxInitializedReport As Object)
        Dim frmPreview As frmReportPreview
        ' Use the preview form to preview the report. The preview form contains the crystal reports viewer control.
        frmPreview = New frmReportPreview
        frmPreview.Report = DirectCast(crxInitializedReport, ReportDocument)
        frmPreview.ShowDialog()
    End Sub
Thanks for your help!
Andy

Crystal Reports 2008 installation fails

I recently re-installed Windows XP SP3 on my laptop and need to re-install Crystal Reports 2008.
I place the installation CD into the drive and the Auto-run application starts up and asks for the language to install.
I select English and click on the Install button.
After about 10 seconds I get a very cryptic error message.
Crystal Reports 2008 Setup Error
Crystal Reports Setup 2008 has failed.
If the problem persists, please contact Business Objects Product Support.
Any help in this matter would be greatly appreciated.
Edited by: Truper on Feb 9, 2010 1:58 PM

It's likely a dependency issue. Make sure the .NET frame 1.1 and 2.0 are installed. GO to Microsofts site or possibly they are an option in the update page.
Thank you
Don

Crystal Reports 2008 install on Windows Server 2008

I am trying to do a typical install of Crystal Reports 2008 on Windows Server 2003 and I keep getting an error that says "ReportConvTool.dll failed to register" and then the same error for other dll's, Myinfoview.dll, Encyclopedia.dll, etc.. What can be the problem?
I installed on a Vista machine with no problems.
Any and all help is greatly appreciated.
Thanks,
Ken

Hi,
I will not be able to provide the 'why' of this issue but per my research, these are how other users have done to get through this issue:
Please ensure that your Windows Server 2003 version is supported in your version of CR 2008 by going through the platform support document in our SMP
First scenario:
Continue with your installion ignoring the error message and manually register those DLLs afterwards
Second scenario
Continue with your installation ignoring the error message. Go to Add/remove programs and uninstall CR 2008 and reinstall it anew
Third scenario
Those DLLs indicates you have other BO products installed in that Windows server 2003. If it is just a test box, remove those products and reinstall them.
I've listed the steps from easy to complex and hopefully one resolves your issue.
Worst scenario, please log a ticket to Support through our Service Market Place (SMP)

Crystal Reports 2008 Setup Has Failed

Post Author: MWheeler
CA Forum: Upgrading and Licensing
I get a setup error as soon as I hit "install" on the English upgrade to 2008 on my Windows Xp Sp2 machine. I am running XI developer edition on this machine. The Window title for the error message is "Crystal Reports 2008 Setup Error" and the text is "Crystal Reports 2008 Setup has failed. If this continues contact http:
support.businessobjects.com". I tried to open a Support case on this, but the Create a Case screen didn't have anyplace to enter any data at all and ended up just timing out.

I have got the same error message.
I was unable to uninstall the program from the control panel.
Try to install Windows Installer CleanUp software, and uninstall with this program the previous version on Crystal Reports.
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

Error when install crystal report 2008

When i was installing CR 2008 on windows 2008, system shows following errrors during the installation:
error 1904 module c://.../reportSourceBridge.dll failed to register
error 1904 module c://.../reportPromoptEMF.dll failed to register
and i tried to registrate manually buy using cmd:
>regsvr32 ReportSourceBridge.dll
system display this error:
loadlibrary("ReportSourceBridge.dll") failed - the specified procedure could not be found
does anyone can help me?
thanks.

Hi:
i readed this thread:
[Installing Crystal Reports 2008|Installing Crystal Reports 2008]
but this is not the correct solution for my problem
it shows The specified PROCEDURE (not module) could not be found.
Edited by: Abydss on Dec 14, 2009 12:33 PM

How is the best way to install the latest version of Crystal Reports 2008

I have been downloading for hours all the service packs, hot fixes, fix packs and chasing my tail for way too long on this.
I keep getting errors about a file being out of sequence.... I assume there is a very loooooong list of fixpacks that need to be applied!!!    This is such a nightmare.
Is there a simple way to just install the latest version of 2008 Crystal Reports?
If I have to follow a long sequence of updates, is it written down anywhere?
The reason for this in the firstplace is because I moved to Visual Studio 2010 with .Net 4.0 framework and now none of my crystal reports work.
I am using the full version of Crystal Reports 2008 installation, not the one built into Visual Studio
HELP!!!!!!

When I try installing SP2 it starts the update and just locks up... no errors... just sits there. I let it sit for about an hour.
Is it compatible with Windows 7 ?
When I tried installing a fixpack, I kept getting errors that a file was out of sequence.   I will try uninstalling all of Crystal and just reinstall in this order:
1. Crystal Reports 2008 from CD
2. Install Crystal Reports 2008 SP2
3. Install FixPack 2.6
This is what I tried the first time and got all the errors, but I will try it again...   is this correct?
(I don't need to install SP0 or SP1 or any other Fixpacks.... Correct?)

Crystal Reports 2008 Fails to Install on Client

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