Crystal Reports 2008 SP1 Install Error 1402 on Vista 64

Question

I just downloaded and tried to install the Crystal Reports 2008 SP1 and when I try to run the setup I get a error 1402, could not open key error and the service pack rolls back.  I also tried to reinstall from my original CD and I not get the same error.  I have tried to  run the install using the run as administrator and with Norton 360  disabled and I still get the error.  How do I correct this problem so I can update and correct my version of Crystal Reports 2008 Pro?

Answer 1

Hi David,
The link above seems to only refer to deploying runtime. I suggest you un-install Crystal Reports, go into the registry and delete all of our keys. Assuming you only have CR 2008 installed and the usual warnings about backing up or exporting your registry before making any changes:
HKEY_CURRENT_USER\Software\Business Objects
And
HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects
And then download a full build of SP1 from this link:
https://smpdl.sap-ag.de/~sapidp/012002523100006556612009E/cr2008v1win_rf.exe
Make sure you do have full Admin rights and check with your IT department to confirm they have not modified the local Administrator profile.
SP1 is DEP aware so it's not required to disable it.
Before you do all of the above You may also want to copy the SP to your local PC rather than running it from a network share point. Network delays can also cause issues like this.
Thank you
Don