Crystal Reports 2008 SP2 Install Error

When I try to install Crystal Reports 2008 SP2 I receive the following error...
The feature you are trying to use is on a CD-ROM or other removable disk that is not available.
Insert the 'Crystal Reports 2008 SP1' disk and click OK.
SP1 was installed via the upgrade utility that launches with the software.  I found the package folder in C:\Documents and Settings\%username%\Local Settings\Temp but it did not contain the MSI SP2 is looking for.
I've tried installing SP2 by both letting the update utility attempt to automatically install it and by just downloading it from the update utility and running the installation manually.
Anyone experience this issue?
-Chris
Edited by: chris.murphy on Oct 20, 2009 10:18 PM

Hi Chris,
This is not a support site but a public place for all users to help each other. If you would like to talk to a support Engineer then please purchase a case.
http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=11522300?resid=-Z5tUwoHAiwAAA8@NLgAAAAS&rests=1254701640551
Try downloading SP1 and installing it from your local hard driver and then install SP2. I'll mention this issue to the install team and see what they say about your issue.
Thank you
Don

Similar Messages

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  • Crystal Reports 2008 SP2 Installation Error

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    I have been trying to install the SP2 for Crystal Reports.
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    Our client is using a application to help to print their reports. The application is developed with Windows service.
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