Crystal Reports 2008 sp3 hangs while connecting to SAP BW

I've got CR 2008 12.3.0.601 connecting to SAP BW Netweaver 7.0 EPH 1 with a BOBJ Enterprise XI version 12.3.0.601 and when I try to connect / use the SAP open a query (integration kit portion of CR) I can see the querries but once I try to open a query CR hangs / the hour glass stays forever?
Any suggestions please.

Make sure you have winrar installed on the machine and choose to extract the .exe contents in a directory (use the context menu). The transports are located under the Transports subfolder.
Use the Unicode version and check the documentation ( transports.txt ) to find out which transports you need to import ( for SAP BW you should import 9 transports).
Regards,
Stratos

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    We have using Crystal Reports with the Brother Label printers for years until we were forced to use Crystal 2008.  The label printers have worked in the past and we usually create a label template in the printer driver and this configuration is stored in the Crystal Report.  These label printers can use several different size cartridges.  When creating a report using the Editor, the report displays and prints correctly using the template embedded into the report.  This is using the updated SP3.3 service pack.  The problem is in the Run Time application that is embedded in another application to run the reports.  When printing a label from the application, the report previews just fine with the correct size and format.  However, when you try to print the label, the run time driver ignores the template embedded in the report and instead uses the default settings for the printer driver.  So, if I have a 1 inch cartridge in the printer, and the default settings for the printer is a 1 1/2 inch cartridge, then the report will try to print assuming there is a 1 1/2 inch cartridge which will cause the application to fail.  This is a problem with Crystal 2008 (12) and we would like to find a solution to this.  Thanks, Doug

    Hi Cameron, 
    You can setup custom label sizes in Crystal.  In the folder where you installed Crystal Reports is a text file called Labels_en.txt.  This contains the label definition Crystal uses.  You can add a new label in here. 
    Now when you open Crystal and create a new report by selecting the Mailing Label Repotr Wizard, you will see your new label when you get to that step. 
    When save a report, the report will do two things.  If you have set the report to a specific printer, Crystal saves the printer and paper settings inside the RPT.  When the print engine runs the report, if it can't find the printer saved in the report it will default to the default printer. 
    What I believe is happening is the application is loading the report and because it can't find the label printer it was designed with it's going to the default printer.  So you do have to set the PrintReportOptions in your application to redirect the report to the correct printer, driver and papersize. 
    This has pretty much been the way since version 4 that I can remember.  The positive side is you don't have to set all the parameters yourself.  You can get the PrintReportOptions from the report when you open it.  Then you just need to pass the printer name, driver and port.  The rest of the options (papersize) will already be populated from the Get. 
    Good luck,
    Brian

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