Crystal Reports 2011 INS00140 error

I have been unsuccessful in installing Crystal Reports 2011.  After I enter my name, company name, and key, it will pop up with the error after 30 to 45 seconds of waiting.  I am uncertain if I have to uninstall Crystal Reports 2008.  I have spoken to technical support.  They gave me a few things to try however, the end result was the same.  They mentioned to go back to the distributor and get another CD Key.  I am not certain if that would even matter at this point considering I am not getting that type of error.
PC Spec:
Dell Precision T3500
Windows 7 Enterprise w/SP1
4GB memory
Intel Xeon W3550
Steps taken:
1.  Downloaded latest files from SAP (53005711 and 51041020)
2.  Made certain I did not have the MS KB2467175 update
3.  Installed Visual Studio Pro 2010
Please let me know what else I can do to get this on my system short of reinstalling the OS.

I spoke with Sean Keaney.  This is the email I got:
Hello,
Please follow the below steps to install CR 2011.
Symptom
The Product keycode is not valid. INS00140 Error appears in Validation Result window during Crystal Reports 2011 installation
Environment
Crystal Reports 2011 (patch level below SP02)
Reproducing the Issue
1.     Run Crystal Reports 2011 setup.exe
2.     Enter valid keycode when prompted
3.     
Cause
This is known issue and fixed in ADAPT01538339.
There is a conflict between keycode validation process and Microsoft Visual C++ Redistributable Patch KB2467175
Resolution
The issue has been resolved in SP02, but as a quick fix uninstall the Microsoft patch, install Crystal Reports 2011 and reinstall the patch.
The link for patch download: http://support.microsoft.com/?kbid=2467175
Update: According to the latest information Microsoft replaced the patch with a newer security update.
If this does not work for your install please contact the team who provided the license key to you so they can check this against their records.
Should you require any further assistance please do not hesitate to contact us.
Kind regards
Sean Keaney
Support Consultant
AGS Primary Support, Customer Interaction Center
SAP Service Marketplace: www.service.sap.com
http://www.sap.com
To get the most from your support, please review the Global Support Customer Interaction Brochure
Your Feedback Counts - Complete our Survey Today!
SAP Service Marketplace Channel: www.youtube.com/sapsmptv
This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the addressee. If you are not the addressee please contact us immediately and also delete the communication from your computer. Steps have been taken to ensure this e-mail is free from computer viruses but the recipient is responsible for ensuring that it is actually virus free before opening it or any attachments. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of SAP.
SAP SSC (Ireland) Limited, Registered in Ireland No. 256220. Registered Office: 1012-1014 Kingswood Avenue, Citywest Business Campus, Dublin 24, Ireland

Similar Messages

  • Crystal reports 2011 - Application error crw32.exe

    Hi,
    I hope that I'm posting in the right section.
    We use Crystal reports 2011 on one of our servers but are experiencing a number of application errors to do with the software.  Unfortunately I haven't been able to find out if there are any specific activities on the server which are generating them.
    The errors are as follows:
    Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
    Faulting module name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
    Exception code: 0xc0000005
    Fault offset: 0x007010ef
    Faulting process id: 0x3f8
    Faulting application start time: 0x01cf6ea5517923e6
    Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
    Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
    Report Id: 954a54f3-da9a-11e3-acdb-3cd92b08a874
    Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
    Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
    Exception code: 0xc0150010
    Fault offset: 0x0008477b
    Faulting process id: 0x3f8
    Faulting application start time: 0x01cf6ea5517923e6
    Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 962a1691-da9a-11e3-acdb-3cd92b08a874
    Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
    Faulting module name: msxml6.dll, version: 6.30.7601.17514, time stamp: 0x4ce7b8eb
    Exception code: 0xc0000005
    Fault offset: 0x00001fa8
    Faulting process id: 0x1c98
    Faulting application start time: 0x01cf6ea75a5019f4
    Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
    Faulting module path: C:\Windows\System32\msxml6.dll
    Report Id: b100ae23-da9b-11e3-acdb-3cd92b08a874
    If you require any additional information from me please let me know.
    Thanks for reading.
    Regards,
    Don

    Hi Brian,
    Thanks for your help and advise.
    Crystal has been running on the server for some time (over a year) but hasn't been 'managed' until now so am looking at all of the issues at present.
    We haven't seen a pattern when the errors started though.
    Unfortunately the only errors I think relating to CR are the ones in the original post.  There are other errors, particularly to do with printing, but I think that they these are due to the TS sessions which wouldn't run Crystal. See below.
    The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\tsprint.dll, error code 0xc1. See the event user data for context information.
    I am assuming the users are fine when they view the report then; scrolling through pages.  Yes, I believe so.
    Yes, there are no locally attached printers on the server so the users rely on their remote session sharing the printer.
    Regards,
    Don

  • Crystal Reports 2011 Upgrade Error

    Hi,
    I have just purchased the upgrade from CR2008 to CR2011 and receive the following message during the installation
    "This application has requested the runtime to terminate it in an unusual way. Please contact the applications support team for more information"
    Any suggestions on how I go about getting this resolved?
    Thanks.

    Have a look in you User\temp folder, the installer will generate a log file and should inidcate how far it got and possibly what the problem was.
    Also look at the very first Sticky post in this forum. It has a lot of info on requirements before installing.
    Don

  • SAP Crystal Reports 2011: Error INS00140 and other install errors

    Hi all,
    There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used.  The error received is "The Product Keycode is not valid INS00140."
    This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.
    Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
    Coy
    ====================
    Resolution Options
    Windows XP & Microsoft Visual C++ Redistributable
    If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
    KB2467175
    KB2467174
    KB2467173
    If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.
    Installing with Dashboard Design 2011 or Presentation Design 2011
    If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
    HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
    You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.
    Uppercase License Key
    In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
    Fix - Coming in SP02, but can implement manually for now
    Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions
    (replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)
    Open BCM-4-0.dll.2.Config
    Locate this line:
    <bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
    Modify the oldVersion number to make the line like this one:
    <bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
    This should allow you to install without issue.
    Further Troubleshooting
    If none of the above helps to resolve the issue, then we need the following:
    The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
    The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
    You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
    Edited by: Don Williams on Dec 22, 2011 7:53 AM

    Then try these:
    1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
    Make sure it is not less than 14.0.2...
    2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
    3. Copy the installation package to a hard drive if possible to avoid any networking issues.
    4. Login to the machine as Local ADMINISTRATOR.
    5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
    6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
    7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
    8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
    Edited by: Don Williams on Dec 22, 2011 7:51 AM

  • Crystal reports 2011 installation INS00140 "Invalid KeyCode" error.

    I just purchased and downloaded the latest Crystal Reports 2011 (SP02) version and I am getting the infamous INS00140 Invalid KeyCode error.  I have read and tried all the solutions that I could find in this forum, and some more quasi-solutions found on the web:  I have tried the installation on 2 different XP  workstations and even on a Windows 2003 server platform, TO NO AVAIL.
    I have now spent a week 'Fiddling'  around with this, and I am not IMPRESSED.  Is there a REAL solution to this, anyone? I am not spending another week mucking around with this , and I need to know who to contact to get this RESOLVED...please.

    Hello,
    It is the crypt*.dll causing the problem. Some older program installed it into the system32 folder which is not MS Certifiable now. I found older versions of Adobe Reader put it in the \system32 folder but there may be others also.
    What is in your PATH statement?
    The problem is the version CR installs will be about 1.2 meg, older versions do not have the updates Cr requires and because what ever program is using it it's in memory so CR uses it which causes the install to fail. SP 3 I believe will have a fix from RSA and it will either be renamed and/or not sure what they are going to do to it to fix compatibility issues with older versions.
    You could try just using the defaults in both the System and User:
    PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\WindowsPowerShell\v1.0\;
    Copy your path from the System Environment variables and then change it to something like the above and try again. Once Cr is installed then name it back. Problem is if that program that does need it runs first CR is going to break when trying to start it up. If that happens and it installs then try renaming the one in the \system32 folder and copy CR's in it's place. Change the PATH back and then re-boot and it may work. I believe the files is common for all and backward compatible so what ever program is using it should work with the one from the CR folder.
    I'll pass this onto one of the guys here who is looking after these install issues and see if he has any more suggestions.
    Don

  • SAP Crystal Reports 2011: Error INS00140 The Product keycode is not valid

    I have followed all of the instructions in the previous thread but am still getting the error message.  I am trying to install on a Windows 7 machine.

    Try this Post...
    SAP Crystal Reports 2011: Error INS00140 and other install errors
    PS - Coy no longer works here
    Don

  • Crystal Reports 2011 Demo Install Error

    Downloaded the trial of Crystal Reports 2011 today (installer says it is SP2) and it will not install.  Searched the forums and the 'net and not finding anything that appears to be applicable to my situation, so here goes:
    Windows 7 64-bit Pro SP 1, all updates
    Crystal Reports 8.5 and 9.2 installed
    Visual Studio 2010 Pro with all updates
    RAD Studio XE2 with latest updates
    Crystal Reports for Visual Studio 2010
    I run the setup as an admin, Windows 7 compatibility checked, etc. as suggested in other posts.
    I am getting a Visual C++ runtime library error "This application has requested the Runtime to terminate it in an unusual way."
    I get this initially when the installer says "Installing Deployment Unit:" and the unit listed is:
    tp.microsoft.vcredist-7.1-core-32,14.0.0.760
    I have a screenshot, but the above gives relevant information.  If I click OK on the error, I will continuously get it for all other files and then get the pleasure of getting it again when I cancel the installation.  We have been considering moving to SSRS, but wanted to give the 2011 Crystal a shot since we have several hundred reports developed in it.
    Thanks in advance for any help and apologies if I missed something in my searching.  Any ideas??

    Hello,
    First thing is CR 8.5 is not side by side compatible, so uninstall it. I don't see this causing install issues but just an FYI...
    I assume you downloaded it from the Trial version Page then or was it in Service Market Place?
    SP 2 is both Full and Incremental so I'll start the download and test also. It may be they linked to the wrong file.
    How big was the file you downloaded?
    Also, have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors , there may be something going on with one of those MS Kbases causing the issue, or could be something new.
    I checked with the PM for Cr 2011 and there should be both incremental and a full build available, possibly they did link it to the wrong one...
    Thanks again
    Don
    Oh and check that you have .NET 2.0 to 4.0 Framework installed, CR requires is.
    Don
    Edited by: Don Williams on Sep 28, 2011 1:49 PM

  • Error while running Java application using Crystal Reports 2011

    Hello,
    I would like to ask for your help.
    Environment details:
    Java based standalone application in Development environment.
    Crystal Reports 2011 (no SP applied)
    Oracle 11g ( 32 bit client installed)
    Win7 64 bit OS.
    Workflow:
    While running the java application, which will display the reports I am getting the below mentioned error. I guess that is because I am missing the Crystal runtimes (Correct me if I am wrong).
    I know that CR2011 do not have any sdks/ jar available for deployment. In this case, which runtimes should I be using? Does installing CR2011 be enough in the development box?
    Please provide me the link from which I can download the same.
    Let me know if I need to provide more details on this. Any suggestions are most welcome.
    Thank You.
    Code used:
    reportClientDoc = new ReportClientDocument();
    System.err.println("Opening the Report ");
    reportClientDoc.open(REPORT_PATH, 0);
    // this is where the error or exception is thrown
    _Error: _
    log4j:WARN No appenders could be found for logger (com.crystaldecisions.reports.reportdefinition.ReportDocument).
    log4j:WARN Please initialize the log4j system properly.
    com.crystaldecisions.sdkreport.lib.ReportSDKException: com/businessobjects/reports/jdbinterface/common/DBException---- Error code:-2147467259 Error code name:failed
                    at com.businessobjects.reports.sdk.JRCCommunicationAdapter.<init>(SourceFile:286)
                    at com.businessobjects.sdk.erom.jrc.a.<init>(SourceFile:43)
                    at com.businessobjects.sdk.erom.jrc.ReportAgentFactory.createAgent(SourceFile:46)
                    at com.crystaldecisions.proxy.remoteagent.RemoteAgent.<init>(SourceFile:703)
                    at com.crystaldecisions.proxy.remoteagent.RemoteAgent.a(SourceFile:662)
                    at com.crystaldecisions.proxy.remoteagent.RemoteAgent.a(SourceFile:632)
                    at com.crystaldecisions.sdk.report.application.ClientDocument.if(SourceFile:504)
                    at com.crystaldecisions.sdk.report.application.ClientDocument.open(SourceFile:669)
                    at com.crystaldecisions.reports.sdk.ReportClientDocument.open(Unknown Source)
                    at rp.batch.bo.RpJRCExportReport.runReportExport(RpJRCExportReport.java:517)
                    at rp.batch.bo.RpSchedReportRun.process(RpSchedReportRun.java:163)
                    at rp.batch.bo.RpSchedReportRun.drive(RpSchedReportRun.java:240)
                    at rp.batch.bo.RpSchedReportRun.main(RpSchedReportRun.java:265)
    Caused by: java.lang.NoClassDefFoundError: com/businessobjects/reports/jdbinterface/common/DBException
                    at com.crystaldecisions.reports.queryengine.Session.a2(SourceFile:244)
                    at com.crystaldecisions.reports.datafoundation.DataFoundation.do(SourceFile:376)
                    at com.crystaldecisions.reports.dataengine.dfadapter.DFAdapter.do(SourceFile:111)
                    at com.crystaldecisions.reports.dataengine.datafoundation.CreateDataConnectionCommand.new(SourceFile:81)
                    at com.crystaldecisions.reports.common.CommandManager.a(SourceFile:71)
                    at com.crystaldecisions.reports.common.Document.a(SourceFile:203)
                    at com.businessobjects.reports.reportconverter.v12.e.a(SourceFile:442)
                    at com.businessobjects.reports.reportconverter.v12.e.a(SourceFile:231)
                    at com.businessobjects.reports.reportconverter.v12.d.m(SourceFile:192)
                    at com.businessobjects.reports.reportconverter.v12.f.if(SourceFile:210)
                    at com.businessobjects.reports.reportconverter.v12.V12SaveLoader.a(SourceFile:242)
                    at com.businessobjects.reports.loader.ReportLoader.a(SourceFile:205)
                    at com.businessobjects.reports.sdk.JRCReportLoader.a(SourceFile:137)
                    at com.businessobjects.reports.sdk.JRCReportLoader.a(SourceFile:76)
                    at com.businessobjects.reports.sdk.requesthandler.ReportDocumentRequestHandler.a(SourceFile:136)
                    at com.businessobjects.reports.sdk.JRCCommunicationAdapter.<init>(SourceFile:229)
                    ... 12 more
    Caused by: java.lang.ClassNotFoundException: com.businessobjects.reports.jdbinterface.common.DBException
                    at java.net.URLClassLoader1.run(URLClassLoader.java:200)
                    at java.security.AccessController.doPrivileged(Native Method)
                    at java.net.URLClassLoader.findClass(URLClassLoader.java:188)
                    at java.lang.ClassLoader.loadClass(ClassLoader.java:307)
                    at sun.misc.LauncherAppClassLoader.loadClass(Launcher.java:301)
                    at java.lang.ClassLoader.loadClass(ClassLoader.java:252)
                    at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:320)
                    ... 28 more

    Help me ...
    Ambient:
    Crystal Reports Viewer 14.0.0.0
    java.vendor = Sun Microsystems Inc.
    java.version = 1.6.0_37
    os.name = Windows NT (unknown)
    os.version = 6.2
    os.arch = amd64
    Exception:
    com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: com.businessobjects.sdk.erom.jrc.ReportAgentFactory---- Error code:-2147215357 [CRSDK00000026] Error code name:internal
              at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(ReportSDKException.java:112)
              at com.crystaldecisions.proxy.remoteagent.RemoteAgent.createDefaultAgent(RemoteAgent.java:1000)
              at com.crystaldecisions.sdk.occa.report.application.ClientDocument.initRemoteAgent(ClientDocument.java:770)
              at com.crystaldecisions.sdk.occa.report.application.ClientDocument.open(ClientDocument.java:961)
              at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.open(ReportClientDocument.java:226)
              at src.HelloWorldSwing.createAndShowGUI(HelloWorldSwing.java:54)
              at src.HelloWorldSwing.main(HelloWorldSwing.java:24)
    Source:
    import java.awt.BorderLayout;
    import javax.swing.JFrame;
    import com.crystaldecisions.ReportViewer.ReportViewerBean;
    import com.crystaldecisions.sdk.occa.report.application.DatabaseController;
    import com.crystaldecisions.sdk.occa.report.application.OpenReportOptions;
    import com.crystaldecisions.sdk.occa.report.application.ReportClientDocument;
    import com.crystaldecisions.sdk.occa.report.data.IConnectionInfo;
    import com.crystaldecisions.sdk.occa.report.reportsource.IReportSource;
    public class HelloWorldSwing {
               * @param args
              public static void main(String[] args) {
                        HelloWorldSwing pgm = new HelloWorldSwing();
                        try {
                                  pgm.createAndShowGUI();
                        } catch (Exception e) {
                                  e.printStackTrace();
                                  //JOptionPane.showMessageDialog(null, e.toString());
               * @throws Exception
              public void createAndShowGUI() throws Exception {
                        // Make sure we have nice window decorations.
                        JFrame.setDefaultLookAndFeelDecorated(false);
                        // Create and set up the window.
                        JFrame frame = new JFrame("HelloWorldSwing");
                        frame.setTitle("Titolo del Report");
                        frame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
                        ReportViewerBean viewer = new ReportViewerBean();
                        viewer.init(new String[0], null, null, null);
                        ReportClientDocument rpt = new ReportClientDocument();
                        rpt.setReportAppServer(ReportClientDocument.inprocConnectionString); // inproc:jrc
                        rpt.open("Report.rpt", OpenReportOptions._openAsReadOnly);
                        IReportSource rptSource = rpt.getReportSource();
                        viewer.setReportSource(rptSource);
                        frame.getContentPane().add(viewer, BorderLayout.CENTER);
                        frame.setSize(1930, 1030);
                        frame.setVisible(true);
                        viewer.start();

  • Error  When Refreshing a Crystal Report 2011 from BI launchpad

    Hi,
    I am getting this error message [CRWWEB00000119] VIEWER COULDN'T PROCESSS AN EVENT when trying to view a crystal report from BI Launchpad. I have created the report using Crystal 2011 and Published it to SAP BO BI 4.0, Verified the Database Username/password for the report and it has the correct information. Report works without issues from Crystal 2011 Designer.
    When I schedule this report it fails alsowith "Error in File ~tmp1ccc6d9c2d14c50.rpt: Failed to load database information" message.Checked the Oracle ODBC on the server and it is pointing to the DWH, I have created the report using Crystal 2011using oracle server connection and Oracle 11gR2 32 bit client is installed on my machine, SAP BO BI 4.0 Server has Oracle 11gR2 64 bit middleware and has the Oracle ODBC for the conenction i am using in the report.
    Please let me know if anyone has faced similar issue with SAP BO BI 4.0 and can help me resolve this, below is my environment details.
    Environment:
    Windpows Server 2008
    SAP BO BI 4.0
    Crystal Reports 2011
    Oracle 11gR2
    Thanks
    Sachin

    Hi Sachin,
    Did you verified the database details for the report in the CMC?
    Can you try also to publish the report by using the tool Report Upload Wizard?
    Thanks
    Philippe

  • HELP !  Crystal Report 2011 TRIAL -  Can't Open Program WITHOUT AN ERROR

    Server: windows 2008 R2
    1) Crystal Reports 2011 was installed using the Trial version.
    2) Added the trial key in the form - OK.
    3) Clicked to start Crystal Reports 2011 and a dialog box pops up:
    CRYSTAL REPORTS STOPPED WORKING
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: crw32.exe
      Application Version: 14.0.0.760
      Application Timestamp: 4d688f61
      Fault Module Name: crw32.exe
      Fault Module Version: 14.0.0.760
      Fault Module Timestamp: 4d688f61
      Exception Code: c0000005
      Exception Offset: 00028ada
      OS Version: 6.1.7600.2.0.0.16.7
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    FROM EVENT LOG - MORE INFORMATION
    ~~~~~~~~~~~~~~~~
    EVENT LOG
    ~~~~~~~~~~~~~~~~
    CRYSTAL REPORTS 011 - 32 Bit
    Windows 2008 R2 Statndard
    64 bit, 16 GB ram
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Fault bucket 2445902896, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: crw32.exe
    P2: 14.0.0.760
    P3: 4d688f61
    P4: crw32.exe
    P5: 14.0.0.760
    P6: 4d688f61
    P7: c0000005
    P8: 00028ada
    P9:
    P10:
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
    Faulting module name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
    Exception code: 0xc0000005
    Fault offset: 0x00028ada
    Faulting process id: 0x1be0
    Faulting application start time: 0x01cc367d04e5e87c
    Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
    Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
    Report Id: 486fd25a-a270-11e0-b215-842b2b4c199e
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Attached files:
    C:\Users\jyanagi\AppData\Local\Temp\WERF967.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\jyanagi\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_crw32.exe_149624126266436fca64902e9d839546696c19_00630da2
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 486fd25a-a270-11e0-b215-842b2b4c199e
    Report Status: 0
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    The description for Event ID 1904 from source HHCTRL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    about:blank
    http://go.microsoft.com/fwlink?LinkID=45840
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    APPLICATION ERROR - EventID 1000
    Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
    Faulting module name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
    Exception code: 0xc0000005
    Fault offset: 0x00028ada
    Faulting process id: 0x3644
    Faulting application start time: 0x01cc367c5f8cd8b8
    Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
    Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
    Report Id: a1c2265e-a26f-11e0-b215-842b2b4c199eGet Windows Live Mail to create your own photo e-mails

    Hi,
    Thanks for your reply.  I followed the other link and it didn't help my current situation.
    Is there a link for paid support .. all I need to do is the following for a client:
    1) Install Crystal report 2011 on a Microsoft 2008 Server R2.. my error message is above.
    Resolve the error on start up of Crystal reports..
    It's already been over 1 week .. and I can't seem to get a live person on SAP that can help me... once this is resolved I think I will be ok.
    I have CR XI on running on another server with no issues.. I don't know if the above is due to a service pack issue, security issue on installation, ...  its a production server so I just want to resolve this quick.
    Any help you can give me on getting alive person that I can talk to will be greatly appreciated.
    Thank you.
    Edited by: Mitsuokbs on Jul 1, 2011 10:38 AM

  • Error installing crystal reports 2011

    I am trying to install crystal reports 2011 and I keep getting an error that I need administrative priviliges to continue.  I am the administrator and i have tried running as administrator.  Why does this keep giving me this error.  I am running the 32 bit version of windows 7.  I have .net 4 installed.

    Ah, worth a try.... Likely your IT guys burn images all from the same master or using the same CD's DVD's to install from. I have installed it on various OS, XP, Windows 7, Vista, 2008 32 and 64 bits and no problems. But they are clean also, no third party app's pre-installed other than Visual Studio 2010. And My PC at home has just about everything on it an no issues with it either...
    I can't say why then. I suggest you purchase a [support case|http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=38156200] and get into the Report Design queue and get them to get more info from you. Logs and other files cannot be attached to Forums.
    It appears to be known issues and they are working on getting it resolved. It likely is a missing dependency or some version specific dependency we and you may have a newer version. In either case you can get a refund.
    Or wait until SP 2 comes out and hope your specific issue is fixed.
    Thanks again
    Don

  • Cannot Install SAP Crystal Reports 2011 on 64-bit Win 7

    I am trying to install the 30-Day Trial of SAP Crystal reports 2011 on a Windows 7 64-bit pc and at the end of the installation, I receive the two errors below.
    I made sure I clicked 'Ran as Administrator' and under properties under the Compatibility Tab, I selected Windows 7.
    I also made sure my antivirus software was disabled.
    1st Error - It was a pop up after the installation said successful.
    Missing installdir reg key for installiverse, required for uninstall.  Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora Value: Path
    2nd Error - It was another pop up right after I selected OK on the 1st error pop up.
    Runtime Error!
    Program: C:\Users\Ken Muhr\Desktop\River Valley Recycling\Crystal Reports -...
    This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information.
    And the box name is called, "Microsoft Visual C++ Runtime Library
    After I click OK to clear this 2nd error pop up box, I go to my programs and it is not there to use.  I don't understand why.  Has anyone experienced this?
    Thanks in advance!

    Hello,
    Have a look in the install log file, it is under this tree:
    C:\Program Files (x86)\SAP BusinessObjects
    Anything in the install log? You can open it with notepad.
    Also have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors
    And you also need 2.0 Framework as well as MS VS 2005 C++ Security installed.
    Interesting name for a PC...
    Thanks
    Don
    Edited by: Don Williams on Aug 19, 2011 12:57 PM

  • Crystal Report 2011- SAP Data Sources: CL - no items found

    Background:
    SAP ECC 6.0 was purchased three years ago with DSD package. Only FI and SD modules are in use. Accounts download data filesfrom SAP to produce spreadsheet reports. Few user trust these numbers. We are setup as "SAP in the Cloud" model- Listening to constant user complaints, it seems SAP is broken. Interim solution: Crystal Report for everyone.
    Encouraged by Ingo Hilgefort papers and Crystal Report Forum:
    We decided to deploy Crystal Report 2011 and Business Object XI 3.1 with SP4 for our small user community. These software are installed on local XP laptop and Business Object XI 3.1 installed in the SAP server as well.
    Problem Description:
    The desktop user cannot see SAP infosets or tables contents. When connect to the data sources. After user login, she can navigate to expand the data source CL.- displays "no items found ". I can reproduce this error. Using the Crystal Report wizard and selecting various data sources such as: SAP Table, Cluster and Functions: CL, DD and FN category only DD and FN display items.
    Current Environment: SAP in the Cloud.
    SAP Server::ECC 6.0 EhP3 dual stack. Database MSSQL, OS 2008 Server, Business Object Intergration Kit 3.1, Remote Acces VPN.
    Desktop Environment: Crystal Report 2011: SP1, Business Object Xi 3.1, XP SP3
    Surprise: Clicking on either DD and FN tab inside the connector window in Crystal- it expands and displays tables and content reference but not CL.
    Questions: Do we have to move to EhP5 for the CRX 2011 to work ? What is wrong: ? Any help will be appreciated?
    This question is for Ingo H. How to convince SAP hosting company otherwise to solve our problem ? Is is desktop problem or Host side configuration ?

    Ahmad
    K900687 is Open SQL Connectivity transport and required for direct SAP tables connectivity, so you need it, but I am not sure if the warning message relevant to your problem. Sometimes warning is just a warning.
    You can see other objects in DD, but not in CL, it means the connection works. You probably do not have required authorisations to see objects.
    I would suggest to review the Authorisation section of SAP Integration Kit Installation Guide here:
    [http://service.sap.com/~sapidb/011000358700000559912010E/xi31_sp3_bip_sap_inst_en.pdf ]
    You may also check what is the differences between DD and CL in terma of authorizations.
    If you think CR 2011 is broken, then test CR 2008. Is still available for free 30-days trial download here:
    [http://www12.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx]
    , but you would need to add SAP Integration Kit to it.
    Vitaly

  • Crystal Reports 2011 not working in windows 2008 server CITRIX

    Hi All,
    We are using  Crystal reports 2011 in windows 2008 server which is CITRIX farm., having crystal reports 2011 runtime in it..
    We are using .net applicationton to run the reports.
    The crystal reports parameter popup is getting opened. But the calendar icon is not fuctioning ..clicking on the calendar control no pop up appears. no error too..
    OK button is not responding. Cancel button too.
    Can you please help us why we are facing this issue in CITRIX only. When we are using the same version in desktop, Crystal report is working fine.
    Please feel free to ask if required any more details about my problem.
    Regards,
    Venkat.K

    Ido's idea is excellent, only addition I'd like to make is the following:
    You are trying to run a .NET app. However, CR 2011 does not install any SDKs. So, the directory specified by Ido is not correct. Assuming that by CR 2011 you actually mean "SAP Crystal Reports, Developer Version for Visual Studio .NET", then the directory would be:
    C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\Crystal Reports 2011\crystalreportviewers\prompting
    If that does not help, use Process Monitor and see what the logs tell you (look for Access Denied messages).
    - Ludek
    Senior Support Engineer AGS Product Support, Global Support Center Canada
    Follow us on Twitter

  • Crystal Reports 2011 Installation Issue, key code not valid

    Folks,
    We have just purchased two licenses for the Crystal 2011 upgrade from DigitalRiver.  The installation completes successfully, using one of the two "digital rights" keys that were provided in the confirmation email from DigitalRiver.
    Upon launching Crystal Reports 2011 for the first time, though, we are being prompted with a License Manager window asking to add a key code for Crystal Reports.  We enter the "digital rights" key provided by DigitalRiver, the same one used during the installation [copy and pasted from the email for accuracy] and receive the error message "The key code you just typed is not valid, please try again."
    Canceling this window or clicking Ok simply closes the Crystal Reports application.
    Any assistance in how to get the application running would be helpful.
    Tested Environments:
    Windows 7 Professional SP1, 32bit
    Visual Studio 2010 w/ CR for Visual Studio 2010 installed
    Windows Server 2008 R2, 64bit
    Thanks,
    Jeff

    Follow-up:
    We went through several iterations of installation and finally decided to mix things up to see if we could get a different response from the software.  The items that we performed differently were as follows:
    1.  Ran the setup.exe as administrator [even though we have full admin access as the logged in user]
    2.  Hand typed the digital rights key rather than cut/paste from the email
    3.  Performed a custom installation rather than the default and de-selected all of the SAP and other software integration options.
    The software ran fine without prompting with the License Manager.
    My guess is that it was the removal of the integration pieces that allowed the application to run.  We'll perform our next install with just that change and see if it is the culprit.
    Jeff

Maybe you are looking for

  • Maximum number of services for Oracle 12c

    can someone please give me a hint where I can find the limitations for number of services on Oracle 12c? In the reference guide I found: maximum number of services per instance = 115 But that cannot be true because you can have up to 252 pluggable da

  • BADI PROCESS_PO_CUST  is not triggered from APO tcode  /n/sapapo/snptlb

    Hi .. We are using BADI : PROCESS_PO_CUST  to make Client Specific Changes and is Working Fine in R3. But While create PO in APO Via transaction(/n/sapapo/snptlb)  this BADI is not triggered.Please let me know if you have any inputs on the same Cheer

  • FPM: Tooltip for the start button

    Hi FPM experts, I have one question/requirement concerning the start button within the FPM GAFfloorplan. I would like to add a tooltip to that button. I know that this button is part of the FPM and can not be influenced during design time. Neverthele

  • Dynamic Update in real time with slider control

    We have requirements to display complex data in a graphical format. So far this has gone well by leveraging ADF and DVT components (dvt:Map, dvt:gauge, dvt:bargraph, af:tables, af:inputNumberSlider, etc.); however, we recently have been asked to add

  • PDF link question

    OK, so I have created a new pdf from a word 2003 document using the Convert to PDF toolbar option. When I open the document in Acrobat Standard 7 (company standard for creating pdf files) all my links work fine. However, when my co-workers open the p