Crystal Reports 2011 - Product keycode is not valid INS00140

I ordered two copies of Crystal 2011 and neither keycode is working.  My users are on Windwos XP Professional SP3. 
I called in and was emailed the following instructions:
Click on link
Choose u201Csaveu201D
Save to a know spot
1.     Do not run the installation from archived package, extract the package first.  Click on 51041020.ZIP and choose extract.
2.     Copy the installation package to hard drive if possible to avoid any networking issues.
3.     Once extracted, the Setup.exe file can be found in the \DATA_UNITS\Crystal Reports\ u2026folder
4.     Login to the machine as Local ADMINISTRATOR, if possible.
5.     Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6.     Please note CR 2011 installation requires open port 4520 for communication. Blocked port 4520 may cause the following error
Microsoft Visual C++ Runtime Library
Runtime Error!
7.     On the latest versions of Windows, even if logged in As local Administrator, right-click setup.exe file and select "Run as Administrator". If you do
not have Administrator account, try right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized
program activity".
8.     Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Nonmandatory
components could be added at any time
This did not work.  I am still getting the error.

See the very first Sticky post in this forum for more info on how to fix the problem.
And Search on that error, lots of info...
Thank you
Don

Similar Messages

  • The Product Keycode is Not Valid:  INS00140 (Windows 7)

    I'm a first-time poster... I was trying to install Crystal Reports 2011 on my Dell Latitude with Windows 7 Enterprise and I went through the installation process today.  I wanted to go through the 30 Day Trial before I actually decide to purchase a license and I received a trial license key.  I downloaded the trial and promptly received an e-mail with my license key.  I tried to enter my license key and I had an error message that said, "The Product Keycode is Not Valid:  INS00140."  I was shocked that the password failed to work and then I tried various different ways to enter said license key.  Copy & paste, typing, with dashes, without dashes, uppercase letters, and lowercase letters.  Every license key entry attempt failed. 
    I contacted the Crystal Support team and they provided me with another download link to Crystal Reports 2011 and a trial license key, I ended up having the same results.  Now I'm left wondering what to do to be able to access this trial version of Crystal Reports 2011.  Any help would be appreciated.

    Steven,
    The forum post mentioned above has another link to the following thread:
    [SAP Crystal Reports 2011: Error INS00140 and other install errors;
    Have you reviewed it? It has solution applicable for other than XP OS.
    Please let me know if you tried any of them and we will plan next steps.
    Vitaly Izmaylov

  • SAP Crystal Reports 2011 - Product keycode

    Dear all,
    I have been requested to install SAP Crystal Reports 2011 to use it as a reporting tool for our SAP ERP 6.0.
    However, I got stuck when the installation program asks me for the "Product Keycode". Does anybody know if there is a temporary product keycode so we can evaluate this product before purchasing it?If so, where is it?
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    Since someone on your site obtained CR 2011, they should also have a permanent keycode...
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    http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
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  • SAP Crystal Reports 2011: Error INS00140 The Product keycode is not valid

    I have followed all of the instructions in the previous thread but am still getting the error message.  I am trying to install on a Windows 7 machine.

    Try this Post...
    SAP Crystal Reports 2011: Error INS00140 and other install errors
    PS - Coy no longer works here
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  • Reallocate Crystal Reports 2011 product license

    I have installed CR 2011 on a PC and runs fine. My boss wants me to remove it from this one PC and install it on a second PC instead. Is the product license transferrable as long as I uninstall it from the first PC or will I have complications getting the license moved to the second PC? I do not want to uninstall it from the first PC until I'm sure this will work for fear of not being able to reinstall it later if all else fails.

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    And Search on that error, lots of info...
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  • SAP Crystal Reports 2011: Error INS00140 and other install errors

    Hi all,
    There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used.  The error received is "The Product Keycode is not valid INS00140."
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    Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
    Coy
    ====================
    Resolution Options
    Windows XP & Microsoft Visual C++ Redistributable
    If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
    KB2467175
    KB2467174
    KB2467173
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    Installing with Dashboard Design 2011 or Presentation Design 2011
    If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
    HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
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    Uppercase License Key
    In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
    Fix - Coming in SP02, but can implement manually for now
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    <bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
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    <bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
    This should allow you to install without issue.
    Further Troubleshooting
    If none of the above helps to resolve the issue, then we need the following:
    The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
    The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
    You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
    Edited by: Don Williams on Dec 22, 2011 7:53 AM

    Then try these:
    1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
    Make sure it is not less than 14.0.2...
    2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
    3. Copy the installation package to a hard drive if possible to avoid any networking issues.
    4. Login to the machine as Local ADMINISTRATOR.
    5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
    6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
    7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
    8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
    Edited by: Don Williams on Dec 22, 2011 7:51 AM

  • SAP Crystal Reports 2011: Error INS00140 on Windows 7

    I am trying to install on Windows 7, and I am getting the error 'The Product keycode is not valid: INS00140'
    When I run the isKeycodeValid.exe directly I get this:
         Info: found Aurora type "D" keycode
         Could not resolve the location of isKeyCodeValid.exe at: isKeycodeValid.exe
    Then it crashes with:
      Problem signature:
      Problem Event Name:     APPCRASH
      Application Name:     isKeycodeValid.exe
      Application Version:     14.0.2.364
      Application Timestamp:     4de9a453
      Fault Module Name:     cryptocme2.dll
      Fault Module Version:     0.0.0.0
      Fault Module Timestamp:     46cb9da8
      Exception Code:     c0000005
      Exception Offset:     000246c7
      OS Version:     6.1.7600.2.0.0.256.4
      Locale ID:     1033
      Additional Information 1:     0a9e
      Additional Information 2:     0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:     0a9e
      Additional Information 4:     0a9e372d3b4ad19135b953a78882e789
    Any ideas?
    Thanks.

    Hello,
    It's also been noted that an old version of Adobe Reader copied into the windowssystem32 folder. They have changed their ways but that old software did not clean it up. As well as McAffee also uses an older version.
    Search your PC for that file, is it in any folder?
    A test is to rename the one you find and copy the one from CR into that app's folder, reboot and test again.
    We have extensive discussions and post on this issue in the .NET SDK forum due to install issues for the runtime for Crystal Reports.
    See this thread for more info: Re: Installing CR for VS2010 throws 1904 Exception - fails to register many dll
    Bottom line is this set of dll's are for Encryption and there are updated versions. CR requires a recent version, older programs that have the dll loaded into memory do not have the new functions of the updated dll. Because of the way Windows works if a dll with the same name is in memory all applications can and will use it. They can't load another version, it's the way Windows works....
    CA resolved the issue by renaming their version of the dll because they too were putting their app in the PATH statement.
    Only other option is to report this issue to CREDANT and see if they can "fix" their version issue.
    Don
    Edited by: Don Williams on Oct 7, 2011 9:12 AM

  • Crystal Reports 2011 INS00140 error

    I have been unsuccessful in installing Crystal Reports 2011.  After I enter my name, company name, and key, it will pop up with the error after 30 to 45 seconds of waiting.  I am uncertain if I have to uninstall Crystal Reports 2008.  I have spoken to technical support.  They gave me a few things to try however, the end result was the same.  They mentioned to go back to the distributor and get another CD Key.  I am not certain if that would even matter at this point considering I am not getting that type of error.
    PC Spec:
    Dell Precision T3500
    Windows 7 Enterprise w/SP1
    4GB memory
    Intel Xeon W3550
    Steps taken:
    1.  Downloaded latest files from SAP (53005711 and 51041020)
    2.  Made certain I did not have the MS KB2467175 update
    3.  Installed Visual Studio Pro 2010
    Please let me know what else I can do to get this on my system short of reinstalling the OS.

    I spoke with Sean Keaney.  This is the email I got:
    Hello,
    Please follow the below steps to install CR 2011.
    Symptom
    The Product keycode is not valid. INS00140 Error appears in Validation Result window during Crystal Reports 2011 installation
    Environment
    Crystal Reports 2011 (patch level below SP02)
    Reproducing the Issue
    1.     Run Crystal Reports 2011 setup.exe
    2.     Enter valid keycode when prompted
    3.     
    Cause
    This is known issue and fixed in ADAPT01538339.
    There is a conflict between keycode validation process and Microsoft Visual C++ Redistributable Patch KB2467175
    Resolution
    The issue has been resolved in SP02, but as a quick fix uninstall the Microsoft patch, install Crystal Reports 2011 and reinstall the patch.
    The link for patch download: http://support.microsoft.com/?kbid=2467175
    Update: According to the latest information Microsoft replaced the patch with a newer security update.
    If this does not work for your install please contact the team who provided the license key to you so they can check this against their records.
    Should you require any further assistance please do not hesitate to contact us.
    Kind regards
    Sean Keaney
    Support Consultant
    AGS Primary Support, Customer Interaction Center
    SAP Service Marketplace: www.service.sap.com
    http://www.sap.com
    To get the most from your support, please review the Global Support Customer Interaction Brochure
    Your Feedback Counts - Complete our Survey Today!
    SAP Service Marketplace Channel: www.youtube.com/sapsmptv
    This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the addressee. If you are not the addressee please contact us immediately and also delete the communication from your computer. Steps have been taken to ensure this e-mail is free from computer viruses but the recipient is responsible for ensuring that it is actually virus free before opening it or any attachments. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of SAP.
    SAP SSC (Ireland) Limited, Registered in Ireland No. 256220. Registered Office: 1012-1014 Kingswood Avenue, Citywest Business Campus, Dublin 24, Ireland

  • Crystal Reports 2011 Installation Issue, key code not valid

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  • Crystal reports 2011 installation INS00140 "Invalid KeyCode" error.

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