Crystal Reports 2011 Upgrade edition not installing

Hi, I bought Crystal 2011 upgrade on Friday and have been trying to install it. It seems to complete the installation but in the end I get this error message after clicking on Finish button.
Missing installdir reg key for installiverse, required for uninstall.
Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora
Value: Path
Checking the Crystal Directory under Program Files showing only Chart Support subdirectory.
Need some help with this issue.

1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"

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Hi We have a web application which calls Crystal reports. If the Active doesnot exits on the user machine it tries to download it and intall. This works find on Windows XP, Windows 7 32 bit. But on Windows 7 64 bit the activex is not getting installed.
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Crystal Reports 11 is not supported on WIN 7. Update to CR XI R2 (11.5) using the directions here:
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Then, see this blog:
http://scn.sap.com/community/crystal-reports-for-visual-studio/blog/2010/03/29/crystal-reports-xi-release-2-support-of-w…
- Ludek
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Crystal Reports 2011 Upgrade Installation

Downloaded upgrade 2011 and can't install.
Installation is stalling at or near file tp.pkware.cpp-1.0-core-32.14.0.0760.
Also get error message :"Failed to update cache for execution. Program will terminate.
My os is xp with all service packs,
CR 2008 on machine
Any ideas as to problem?

Hi,
Welcome you post on the forum.
What is your B1 version and PL, if any?
Thanks,
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Crystal Reports 2011 Upgrade Error

Hi,
I have just purchased the upgrade from CR2008 to CR2011 and receive the following message during the installation
"This application has requested the runtime to terminate it in an unusual way. Please contact the applications support team for more information"
Any suggestions on how I go about getting this resolved?
Thanks.

Have a look in you User\temp folder, the installer will generate a log file and should inidcate how far it got and possibly what the problem was.
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Upgrade from crystal report 8.5 to crystal report 2011

Hi All,
Currently we are using crystal report 8.5 (PEAPI and dictionary files) (with VB6) to generate historical data for our product. Reports can have millions of records. We are using 2-tier architecture ( our client resides on windows machine and database
- Oracle10g dedicated server- resides on linux server).
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Hello,
Not sure which viewer you are using, should be CR.Windows.Form and in code using RAS ( Report Application Server ) you'll get these options which are now controllable by you to allow all or just some:
private void ViewReport_Click(object sender, EventArgs e)
    rptClientDoc = rpt.ReportClientDocument;
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    crystalReportViewer1.ShowGroupTreeButton = false;
    crystalReportViewer1.EnableDrillDown = false;
    //rpt.Refresh();
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// set up the format export types:
int myFOpts = (int)(
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    CrystalDecisions.Shared.ViewerExportFormats.PdfFormat |
    CrystalDecisions.Shared.ViewerExportFormats.RptrFormat |
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    CrystalDecisions.Shared.ViewerExportFormats.ExcelRecordFormat |
    CrystalDecisions.Shared.ViewerExportFormats.RtfFormat |
    CrystalDecisions.Shared.ViewerExportFormats.WordFormat |
    CrystalDecisions.Shared.ViewerExportFormats.XmlFormat |
    CrystalDecisions.Shared.ViewerExportFormats.ExcelFormat |
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crystalReportViewer1.AllowedExportFormats = myFOpts;
Only change is the Excel Export formats have changed, and no option to use the old Excel types available in CR 8.5. Search Kbase for Exporting to Excel, there is a great article on how to optimize your reports for best output.
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SAP Crystal Reports 2011: Error INS00140 and other install errors

Hi all,
There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is "The Product Keycode is not valid INS00140."
This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.
Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
Coy
====================
Resolution Options
Windows XP & Microsoft Visual C++ Redistributable
If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
KB2467175
KB2467174
KB2467173
If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.
Installing with Dashboard Design 2011 or Presentation Design 2011
If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.
Uppercase License Key
In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
Fix - Coming in SP02, but can implement manually for now
Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions
(replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)
Open BCM-4-0.dll.2.Config
Locate this line:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
Modify the oldVersion number to make the line like this one:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
This should allow you to install without issue.
Further Troubleshooting
If none of the above helps to resolve the issue, then we need the following:
The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
Edited by: Don Williams on Dec 22, 2011 7:53 AM

Then try these:
1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
Edited by: Don Williams on Dec 22, 2011 7:51 AM

Crystal Reports 2011 Installation Issue, key code not valid

Folks,
We have just purchased two licenses for the Crystal 2011 upgrade from DigitalRiver. The installation completes successfully, using one of the two "digital rights" keys that were provided in the confirmation email from DigitalRiver.
Upon launching Crystal Reports 2011 for the first time, though, we are being prompted with a License Manager window asking to add a key code for Crystal Reports. We enter the "digital rights" key provided by DigitalRiver, the same one used during the installation [copy and pasted from the email for accuracy] and receive the error message "The key code you just typed is not valid, please try again."
Canceling this window or clicking Ok simply closes the Crystal Reports application.
Any assistance in how to get the application running would be helpful.
Tested Environments:
Windows 7 Professional SP1, 32bit
Visual Studio 2010 w/ CR for Visual Studio 2010 installed
Windows Server 2008 R2, 64bit
Thanks,
Jeff

Follow-up:
We went through several iterations of installation and finally decided to mix things up to see if we could get a different response from the software. The items that we performed differently were as follows:
1. Ran the setup.exe as administrator [even though we have full admin access as the logged in user]
2. Hand typed the digital rights key rather than cut/paste from the email
3. Performed a custom installation rather than the default and de-selected all of the SAP and other software integration options.
The software ran fine without prompting with the License Manager.
My guess is that it was the removal of the integration pieces that allowed the application to run. We'll perform our next install with just that change and see if it is the culprit.
Jeff

Crystal Report 2011 CrystalDecision.reports.web.dll Not found

Dear All,
Scenario 1:
I want to use crystal report in my web application developed in 2008 so,
I have been install Crystal Report 2011 Evaluation copy download from SAP Site.
But it will not found following necessary dll file after installing it.
1. CrystalDecision.reports.web.dll
2. CrystalDecision.reportsource.dll
3. CrystalDecision.reports.engine.dll
4.   CrystalDecision.reports.shared.dll
   This files are necessary to load crystal report on webForm.
Scenario 2:
    I want to download Crystal report 2011 run-time but i found it with must install visual studio 2010 setup.,
so, i need crystal report 2011 run-time which will run with dependency of VS 2010 and with both .net framework 3.5
and 4.0
So,Can anybody tell me solution about this scenarios.

Hi,
There is no .NET SDk for CR 2011. It does not install any SDk assemblies.
No SDk means No runtimes.
[http://forums.sdn.sap.com/thread.jspa?messageID=10937322#10937322|http://forums.sdn.sap.com/thread.jspa?messageID=10937322#10937322]
[https://weblogs.sdn.sap.com/pub/wlg/25302|https://weblogs.sdn.sap.com/pub/wlg/25302]
[http://forums.sdn.sap.com/thread.jspa?messageID=10814217#10814217|http://forums.sdn.sap.com/thread.jspa?messageID=10814217#10814217]
[1606608 - Where is the SDK for VS .NET in Crystal Reports 2011? |http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333633303336333633303338%7D.do]
Use either CR 2008 + VS 2008 or VS 2010 + CR for VS 2010
- Bhushan.
Edited by: Bhushan Hyalij on Feb 9, 2012 1:32 PM

Crystal Reports 2011 Demo Install Error

Downloaded the trial of Crystal Reports 2011 today (installer says it is SP2) and it will not install. Searched the forums and the 'net and not finding anything that appears to be applicable to my situation, so here goes:
Windows 7 64-bit Pro SP 1, all updates
Crystal Reports 8.5 and 9.2 installed
Visual Studio 2010 Pro with all updates
RAD Studio XE2 with latest updates
Crystal Reports for Visual Studio 2010
I run the setup as an admin, Windows 7 compatibility checked, etc. as suggested in other posts.
I am getting a Visual C++ runtime library error "This application has requested the Runtime to terminate it in an unusual way."
I get this initially when the installer says "Installing Deployment Unit:" and the unit listed is:
tp.microsoft.vcredist-7.1-core-32,14.0.0.760
I have a screenshot, but the above gives relevant information. If I click OK on the error, I will continuously get it for all other files and then get the pleasure of getting it again when I cancel the installation. We have been considering moving to SSRS, but wanted to give the 2011 Crystal a shot since we have several hundred reports developed in it.
Thanks in advance for any help and apologies if I missed something in my searching. Any ideas??

Hello,
First thing is CR 8.5 is not side by side compatible, so uninstall it. I don't see this causing install issues but just an FYI...
I assume you downloaded it from the Trial version Page then or was it in Service Market Place?
SP 2 is both Full and Incremental so I'll start the download and test also. It may be they linked to the wrong file.
How big was the file you downloaded?
Also, have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors , there may be something going on with one of those MS Kbases causing the issue, or could be something new.
I checked with the PM for Cr 2011 and there should be both incremental and a full build available, possibly they did link it to the wrong one...
Thanks again
Don
Oh and check that you have .NET 2.0 to 4.0 Framework installed, CR requires is.
Don
Edited by: Don Williams on Sep 28, 2011 1:49 PM

Cannot Install SAP Crystal Reports 2011 on 64-bit Win 7

I am trying to install the 30-Day Trial of SAP Crystal reports 2011 on a Windows 7 64-bit pc and at the end of the installation, I receive the two errors below.
I made sure I clicked 'Ran as Administrator' and under properties under the Compatibility Tab, I selected Windows 7.
I also made sure my antivirus software was disabled.
1st Error - It was a pop up after the installation said successful.
Missing installdir reg key for installiverse, required for uninstall. Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora Value: Path
2nd Error - It was another pop up right after I selected OK on the 1st error pop up.
Runtime Error!
Program: C:\Users\Ken Muhr\Desktop\River Valley Recycling\Crystal Reports -...
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
And the box name is called, "Microsoft Visual C++ Runtime Library
After I click OK to clear this 2nd error pop up box, I go to my programs and it is not there to use. I don't understand why. Has anyone experienced this?
Thanks in advance!

Hello,
Have a look in the install log file, it is under this tree:
C:\Program Files (x86)\SAP BusinessObjects
Anything in the install log? You can open it with notepad.
Also have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors
And you also need 2.0 Framework as well as MS VS 2005 C++ Security installed.
Interesting name for a PC...
Thanks
Don
Edited by: Don Williams on Aug 19, 2011 12:57 PM

Type mismatch on CRVS2010 appl. after install Crystal Reports 2011

Hi,
I've a Windows application built in VS2010 with Crystal Reports for VS2010 that exports a report to a PDF, Excel or Word file. The application runs fine, but after the installation of Crystal Reports 2011 I got the "Type mismatch" error when the ReportDocument.Export method is called:
System.Runtime.InteropServices.COMException (0x80004005): Type mismatch.
at CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext)
at CrystalDecisioins.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext)
at CrystalDecisions.CrystalReports.Engine.FormatEngine.Export(ExportRequestContext reqContext)
at CrystalDecisions.CrystalReports.Engine.ReportDocument.Export(ExportOptions options)
at MyApp.ReportConfig.Execute() ....
HELP!!!!
Uninstalling Crystal Reports 2011 SP1, Crystal Reports 2011, Crystal Reports for Visual Studio 2010 SP1 and Crystal Reports for Visual Studio 2010 (in this order) followed by a re--install of Crystal Reports for Visual Studio 2010 and Crystal Reports for Visual Studio 2010 SP1 does not remove the problem.
Config:
Windows 7 Ultimate x64
Edited by: Adri Koopman on Jul 23, 2011 10:32 AM

Yes, I asked them to make note also, there have been delays, it was decide to hold off after the info was released and by then it was too late. Once it gets out everyone seems to be able to get it....
So are you having problems installing still or just exporting? If exporting what code are you using?
Have you set your Project for 32 or 64 bit, not anycpu?
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Don

Crystal Reports 2011 not working in windows 2008 server CITRIX

Hi All,
We are using Crystal reports 2011 in windows 2008 server which is CITRIX farm., having crystal reports 2011 runtime in it..
We are using .net applicationton to run the reports.
The crystal reports parameter popup is getting opened. But the calendar icon is not fuctioning ..clicking on the calendar control no pop up appears. no error too..
OK button is not responding. Cancel button too.
Can you please help us why we are facing this issue in CITRIX only. When we are using the same version in desktop, Crystal report is working fine.
Please feel free to ask if required any more details about my problem.
Regards,
Venkat.K

Ido's idea is excellent, only addition I'd like to make is the following:
You are trying to run a .NET app. However, CR 2011 does not install any SDKs. So, the directory specified by Ido is not correct. Assuming that by CR 2011 you actually mean "SAP Crystal Reports, Developer Version for Visual Studio .NET", then the directory would be:
C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\Crystal Reports 2011\crystalreportviewers\prompting
If that does not help, use Process Monitor and see what the logs tell you (look for Access Denied messages).
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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INTERNET CONNECTION NOT DETECTED message with Crystal Reports 2011

Hello:
We upgrade from SQL 3008 R2 to SQL 2012 SP1. Had trouble with Crystal Reports not opening reports. Information on the internet indicated that you had to reinstall Crystal Reports after upgrading SQL. We did a repair of Crystal Reports 2011. I have the box checked to check for updates when Crystal Reports starts. I am now getting INTERNET CONNECTION NOT DETECTED and the application will not check for updates. We have tried turning of the firewall and almost everything else we can think of. I have access to the internet from that server and IE9 works just fine. Can anyone help, please.
Thank You,
Jack G.

Hello Jack,
This one helps: INTERNET CONNECTION NOT DETECTED
Internet Connection failure
--Dhana

Crystal Report 2011 does not display when keyfigures are zero

I am using Crystal report 2011 with BEX Queries as Data Source. I am not able to see some of the characteristics values when keyfigures are zero or null. In BEX query there is a costCenter Characterstic, few costcenter characteristics values are zero for some months but BEX Query is designed to show as spaces even if the keyfigures are zero for those costcenters. When I am using the same Bex Query with Crystal report 2011 all the costcenters with keyfigures as zero are not showing up on the report. Can anybody suggest how I can show the characterstics values even if all the keyfigures are zero. (I have not selected any kind of suppression in section expert in crystal report), (In Bex Query CostCenter- Properties-Advanced----Access Type for Result values are set to Master Data)

Hi,
Have you made sure the correct Transport files have been loaded on the SAP system? Since you're using CR 2011, you need to make sure the Transports that come with this version of CR are present on the SAP system.
Could you see if the workaround mentioned in SAP Note: 1391673 works for you?
Here's a snippet of the SAP Note:
SAP Development team of BW BEX MDX Interface suggest the following implementation:
Since Crystal Reports is not correctly interpreting the character used to represent NULL values (by default the value: X) please use the Customizing transaction: RSCUSTV4 to change the sent value.
Please note, this is a Global setting, and will also modify the behaviour in BEx application.
WORKAROUND: Create a formula field based on the selection that always returns a number - converting null to 0.
Create a formula in BEx for the KF.
Edit the Selection
Edit the formula to behave like:
COUNT ('KF') * 'KF' + 0
('RKF' + 0) * 1
Not generally acceptable since it requires duplicating fields.
Also, business may not accept 0,00 for a NULL result.
Hope this helps!
-Abhilash

Crystal Report XI developer kit not running after install

Hi, I am new in Crystal Report. We just purchased Crystal Report XI developer kit, and I installed it on a windows 2003 server with sp II. But when I go to program file-> BusinessObjects XI->Crystal Reports->Crystal Reports XI to try to launch Crystal Report, nothing show up, not even an error message. I did unistall and reinstall the software again once, but still the same. On the server, there is .NET framework 2.0.
Anybody please help how to make Crystal Report XI up running.
Thanks,
Qiaomei

Ludek,
I am quite confused too. I could not find about | help anywhere related to Cyrstal Report. I wish I could attach an image to show you if I can. Here is what it looks like if I go to programs
from start->programs ->
BusinessObjects XI -> Crystal Reports----
>Crystal Reports for .Net Samples
Crystal Reports XI -
Business Objects License Manager -
Crystal Reports XI
Registration Wizard
Report Designer Component Samples
If I go to Business Objects License Manager, the first line of the window is
Product: Crystal Reports Developer
I am not sure if this can help you understand what I have.
Thanks.
Edited by: fqmchy on Mar 30, 2009 7:19 PM
Edited by: fqmchy on Mar 30, 2009 7:20 PM

Crystal Reports 2011 Upgrade edition not installing

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