Crystal Reports and Service Desk

I notice there is some integration between Crystal Report and Service Desk, but I need some assistance on how to get started to create Crystal Reports that will view the Service Desk data.
Is there any documentationon this functionality?
Thanks
Simon

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Crystal Reports and Sharepoint Access Services Connectivity

How do I establish a connection between Crystal Reports and an access database hosted on a Sharepoint Access Services site? I've searched the forums but can't find any guidance.
Thanks in advance,
Angela

Hi Angela,
Through an ODBC connection is about the only way, how to configure it would be up to Share Points help file to describe if it supports it.
Don

Crystal reports and web services

Do crystal report and xcelcius need webservices?

No, they don't 'need' web services. Xcelsius uses Excel for it's data and you can use web services to load the Excel model with data, but it is not required. CR has a variety of data connection options.
Web services is a popular method of retrieving the most up-to-date data, but is not a requirement.
Hope that helps,
Jake

Crystal Report and SAP BW

I have just installed the Crystal Report 2008 from the CD provided by the SAP. I installed it on Window Server 2008.
The installation completed successfully, however, when I double-click to run the Crystal Report, I hits the following error:
Crw32.exe u2013 Entry Point Not Found
The procedure entry point?PrintLegend@CMapXLegend@CSLib300@@AEXJJJJJ@Z could not be located in the dynamic link library cslibu-3-0.dll
I found the similar problem on the web with following solution (although this is not mentioned in Ingou2019s blog):
After installing crystall report 10 or 11, follow these steps:
1. Right-click My Computer, then click Properties then click the Advanced tab.
2. Click the Performance Settings button then click the Data Execution Prevention tab.
3. Select the Turn on DEP for all programs and services except those I select: check box.
4. Add all of the Crystal Enterprise executables.
5. click ok. and close the window. open crystall report now
But I canu2019t even find the crw32.exe on the server!!! What is the problem??
Then I continue to install the Crystal Report 2008 Service Pack 2. When I install, I hits the following:
This patch only apply to crystal report 2008 SP1 u2013 Setup will exit now.
Why? I thought we should apply the SP2 for crystal report 2008 but why I hit the error?
I downloaded the following patch from sap website:
CRYSTALREPORTS02_0-10007442.EXE
Please help, thank you.

Stratos,
Can you explain the following:
You do have to install first CR 2008 V1 and then apply SP2 on top of it.
We're installing the Crystal Report 2008 from the CD given by SAP. From the SAP download website, there is Crystal Report 2008 V0 and Crystal Report 2008 V1. What is the different? The CD didn't mentioned if it is Crystal Report 2008 V0 or V1.
What I have done is installed the Crystal Report 2008 from the CD. Then install the CRYSTALREPORTS02_0-10007442.EXE which I downloaded from SAP website ->SAP BusinessObjects portfolio ->CRYSTAL REPORTS ->CRYSTAL REPORTS 2008 V1, but hits the following:
This patch only apply to crystal report 2008 SP1 u2013 Setup will exit now.
Sould I download the patch from:
SAP BusinessObjects portfolio ->CRYSTAL REPORTS ->CRYSTAL REPORTS 2008 V1
OR
SAP BusinessObjects portfolio ->CRYSTAL REPORTS ->CRYSTAL REPORTS 2008 V0
Please advise.
Edited by: lynn on Mar 9, 2010 12:15 AM

Crystal Reports and SAP BO XI 3.1 License purshase

Dear Professionals,
My company is looking forward to go for Crystal Reports 2008 from BEx.
I am looking for link for purchasing license for Crystal Reports and SAP BO XI 3.1 as well.
Besides the above, i am currently working on a free trial version of Crystal Reportds and also installed Crystal Viewer to publish the reports on the portal, but it was asking for Java Connector license key.
So, in addition to the above i also want to know the pricing for License of Javas Connector (JCo)
Your help is appreciated.

Hi
the Java connector is available here
service.sap.com/connectors
Regarding licenses and pricing I would recommend to contact your local SAP sales office.
Regards
Stratos

Crystal Reports and Business One Problems

Hello all
Some questions about Crystal Reports and Business One, I try run some Crystal reports developed in special but for some reason when I ussing Terminal Services this unplug, so, more strange its when the user are not administrators because when are adminstrators this problem is not present.
Some tip its welcome.
Thanks a lot

Hi Ricardo,
I checked the privileges point to point, even as he opened like to administration, but no response as to assign regular users, that is strange.
>I didn't undertstand these statement .What do you mean by point to point .There is only one place you have to specify was user has access to the group you have defined .As described , it is done in number 4 .(Please refer to that )
When we are talking about user -there is two user --One is superuser and regular user
If you are super user , you have to give permission to other users to only crystal report and regular user doesn't need access to Administration module <referring he opened like to administration> .
BTW , Are you familiar with crystal report administration in SAP b1 ? You can find several thread poiting towards training material in the forum
Hope this helps
Bishal
Edited by: Bishal Adhikari on Mar 2, 2009 2:43 PM

First Page blank -Crystal Reports 2008 Service Pack 1 install issues

Hi,
After installation of Crystal Reports 2008 Service Pack 1 - Redist Install on Web server. First page of all the reports are blank .But when next page is clicked next page displays information ,then previous page the report displayed.
On loading the first page of the report is blank.
The report is fine in Crystal reports
After navigating to the second page - the data on the second page appears with no issues -
Then Navigate back to the first page then the first page data appears.
Thanks in advance .
Regards
Prakash

Just to clarify why this needed to be done. The CR msm and msi files install the correct files into a bin directory. The bin directory is specific to the version of Crystal Reports. Also, the viewer files are installed into the default web site aspnet_client folder. Thus if an application is installed into a custom website, you will have issues, such as red X-es instead of images, errors, failure to load report, etc. For more documentation on this issue see these articles:
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/50aa68c0-82dd-2b10-42bf-e5502b45cd3a
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a0437ea8-97d2-2b10-2795-c202a76a5e80
Ludek

Crystal Report and Log4net error 1.2.10

Hi at all,
I have problem on Crystal Report and log4net.
It happens when I deploy the Web applications on the server.
I'm using Visual studio 2013 update 2, and I'm using log4net 2.0.3 (1.2.13) and I'm using CRforVS2013_13_0_10, the last.
When I deploy my application on the target machine, where I have also installed the runtime 64 bit for Crystal Report, I found this error:
ERROR 2014-07-31 16:26:42,721 1528053ms 8Euro                  - IP:192.168.0.38    - HOST:192.168.0.38 DumpWebRequest                           - ERROR: Exception of type 'System.Web.HttpUnhandledException' was thrown.
Exception StackTrace:   at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context)
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at ASP.pages_reportviewer_aspx.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
ERROR: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.
ERROR: Could not load file or assembly 'log4net, Version=1.2.13.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
Exception StackTrace:   at CrystalDecisions.Shared.SharedUtils..cctor()
ERROR: Could not load file or assembly 'log4net, Version=1.2.10.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
Not able to extract code, error:Value cannot be null.
Parameter name: source
Exception StackTrace:
On my local Visual studio it works, works fine.
But when I'm deploying on Server, 2008 win 64 bit, I found this error.
I've tried everything, I've installed also the runtime 64 bit on the target/server machine.
The problem is that the log4net is not registered in the windows\assembly directory on the target server ? Do I have to use the Gac util to register the log4net dll assembly ?
Please help me, It one day that I'm facing this error, but I'm not able to solve.
Regards
Vittorio

Hi Vittorio
Please enter the search string 'log4net crystal net' into the search box in the top right corner. When the results come up, click on the Support Notes link. That will filter for the KBAs that you want to have a look at.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Crystal Report and Dash Board Report templates

Hi All,
I was wondering can you help to find out few Crystal report and Dash Board report Templates for SAP Business One.
This in order to give demo to customers.
Link pointing to same is good enough. I have authorization to SAP portal and I have searched through it found only two template of Crystal report no Dash report templates.
Regards,
Aditya

Hi Adit,
For CR demo, you can use this youtube CR demo:
http://www.youtube.com/watch?v=bKLtTDNpQMM
For the CR sample templates donwload, you can check this link:
http://scn.sap.com/thread/1239521
If you want to create the template by your self, you can check this link:
http://scn.sap.com/thread/1627677
For dashboard sample, you can download from this link:
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/e0bd3605-e1ad-2d10-488d-f2e4fede1d46
JimM

Select multiple items from a list box as values for a parameter of crystal report and Oracle procedure

- I have a Product list box (asp.net) used as multiple selected values for a parameter.
- The Product ID is defined in the Oracle procedure as NUMBER data type.
- In my crystal report, I have a parameter field allow multiple values as p_product_id type as Number. This is the code in my Record Selection Formula for the report:
({?p_product_id}[1] = -1 OR {Procedure_name.product_id} in {p_product_id})
- In C#, this is my code
List<decimal?> productUnit = new List<decimal?>();
int counter = 0;
decimal prod;
for (int i = 0; i < lstProducts.Items.Count; i++)
              if (lstProducts.Items[i].Selected)
                            if (decimal.TryParse(lstProduct.Items[i].Value, out prod))
                                productUnit.Add((decimal?)prod);
                                counter++;
       if (counter == 0)
                   productUnit.Add(-1);
ReportingDAO rDataFactory = new ReportingDAO();
retVal = rDataFactory.GetProductReport(productUnit);
public CrystalDecisions.CrystalReports.Engine.ReportDocument GetProductReport(List<decimal?> productUnit)
          CrystalDecisions.CrystalReports.Engine.ReportDocument retVal = new rptProductDownload();
          ReportLogon rptLog = new ReportLogon();
         rptLog.Logon(retVal, "RPT_PRODUCT_DOWNLOAD");
         retVal.SetParameterValue("p_product_id", productUnit);
I keep having the "Value does not fall within the expected range" when I debug. My question is, is the data type I used for procedure/Crystal report/ and C# correct ? I always have problem with the data type. Any help would be
appreciated
Thank you

Hi progGirl,
Thank you for your post, but Microsoft doesn't provide support for CrystalReport now. Please post your question in SAP official site here:
http://forums.sdn.sap.com/forum.jspa?forumID=313
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Getting Data from SAP ECC & BI to Crystal Reports and then Broadcasting.

Hi,
I need to get the data from SAP ECC & BI to Crystal reports and then after formating data in Crystal reports, my requierment is to send via email (Broadcasting). Is there any option to Broadcast from Crystal reports?
I read Ingo Hilgefort blogs, but I need in detail steps such as to verify Integration Kit is installed or not and also how to create connections in between SAP ECC and Crystal. What are the Security setups(User IDs and Authorizations) involved?
What is best option for email/broadcasting for Crystal Reports?
Your help is appreciated.
Thanks.
SVK.

Hi,
I would suggest you then start with the installation and user guide fr the SAP Integration Kit.
Ingo

Crystal Reports and MII 11.5

Are there any documents out there on the pros and cons of integrating Crystal Reports with MII? Can it be done. If so, how can my company do this?

Hi,
The Software Crystal Report is a software for creating reports very good and the MII is a software for creating reports and integrate your manufacturing and more ...
Is possible integrate the two system, but I'm not view very advantages, because if you have installed MII in your company is much simpler to create the reports within the SAP MII.
That depends on your business if uses the reports to Crystal Reports and want to keep this software integrates the software, if your company wants more intelligence use SAP MII I think much better.
I not view documents in SDN about Crystal Reports and SAP MII.
See also on Xcelsius other tool very good.
Hope this helps...
Danilo

Crystal Reports and Xcelsius 2008 Conference

Hello all,
I'm not sure which forum I should be putting this in so I'm putting it in the General Forum. We just purchased Crystal Reports and Xcelsius in the middle of last year and I missed last years conference. Is there a conference anywhere this year that that will really focus on Business Objects platforms? I downloaded the SAP TechED 2008 schedule for next month but everything seems to really be geared only to SAP activities which we have none of.
Thanks in advance,
Ron

Keep your eyes on the following link
http://www.businessobjects.com/events/
This lists current events for Business Objects and should list the next user conference as it gets closer.

Crystal Reports and SAP BW Connectivity for OLAP

Hello,
Anybody created Crystal reports off SAP BW Infocubes? For some reason I am not able to create or configure BW sever connection. I installed Crystal reports and SAP enhance cd for OLAP.
Thanks
Tom

Hello,
I was able to connect and create Crystal report based on Bex query..no connection problem there. But, reporting directly off infocubes, the server type "SAP Business Information Warehouse"(add server option in OLAP connection Browser) not showing up in list of values.
1. I released Info query for PLE DB for OLAP as per
   user's guide.
2. The manual says you have to configure SAP BW server
   log on? For Bex query(Crystal) all available servers
   automatically available
Thanks

Crystal Reports and BW Query- Translation

Hello,
I'm trying to use Crystal reports with BW Query in the Hebrew Language.
When i open the Crystal Reports and connect to SAP I'm putting the Hebrew language key in the logon screen. When the crystal report starts i can see the reports info objects but without the Hebrew description. I can see that in the formula fields the Language key is selected but shouldnt i get the info objects description as well?
Thanks,
David

Hi David,
when I create a new report (using the SAP toolbar) I always get the descriptions for the info objects on the field explorer according to the language I set when I logon on into the SAP system my query resides in. I tried with both english and german language and it works fine. I assume you have installed the hebrew language pack for CR and that the hebrew descriptions are maintained in your SAP system. I also assume that you are talking about creating a report here and not opening an existing one though. In this case the language at creation time defines which descriptions are displayed.
If the above assumptions are valid, then you may face a hebrew language specific problem here. Opening a support case would probably make sense.
Regards,
Stratos

Crystal Reports and Service Desk

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