Crystal Reports Concurrent Users Error

We are getting a "Too Many Concurrent Users" error message when our users are trying to run a Crystal Report. This can happen even when we have only 2 persons on the system. Is there a way that we can check how many concurrent users there are and who they are ?
We have to keep restarting the Report Server and sometimes the person responsible is not available......
Could it be that the Users are not closing the Report window correctly or something like that ?
Has anybody out there experienced this problem ??
Ron Smith

Hello,
Uou can check concurrent license usage by going to the Servers section of the CMC and clicking on the Central Management Server.
The most common cause for this is that users do not log off correctly. i.e they close the browser window instead of logging off. The problem is that there is no foolproof method to determine a browser close (in IE 7+). As a result, the session remains active even though the user has closed the session.
What application server do you use? Is it Apache/Tomcat/other Java application server or IIS/.NET?
The following thread may help:
[Infoview - not logging off when browser is closed;
Thanks.
Srinivas

Similar Messages

Seagate Crystal Reports ActiveX Designer error '80043ac4'

Website slows down when users are running reports. Users start getting errors when running any crystal report. After sometime main page itself stops loading and only static html is visible. Following is one of the errors users see:
Seagate Crystal Reports ActiveX Designer error '80043ac4'
Invalid directory.
/opera_mort2/report/AlwaysRequiredSteps.asp, line 54
Other errors seen on reporting site at that time are
Active Server pages error 'ASP 0115'
Unexpected error
/opera_mort2/report/rpt_level.asp
A trappable error (C00000005) occurred in an external object. The script cannot continue running.
authentication and network errors.
Rebooting the Web Server temporarily fixes the issue however the error recurs again after a day or two. We are seeing this problem in both our PROD and DR server. There was no change done to either of these boxes recently.
Also at this pint IIS was crashing. Microsoft Support analyzed the crash dumps created from IIS and came up with the following:
"All the memory dumps captured showed the same DLL that was accessing corrupted memory. This same DLL would also be the one that had originally written to those addresses. The DLL was craxdrt.dll from Crystal Reports 8.0 ActiveX Designer, which was version 8.0.1.0 from 1/28/2000. This DLL should be updated to see if this issue has already been fixed. Other options are to recycle IIS more frequently and move to a new version of Crystal Reports."
Here is a detailed analysis from Microsoft Support:
The issue appears to be heap corruption. Normally these are difficult to troubleshoot, however, in this case every memory dump that I looked at had the same component involved.
start end module name
42b30000 4307f000 craxdrt (export symbols) craxdrt.dll
Loaded symbol image file: craxdrt.dll
Image path: C:\Program Files\Seagate Software\Report Designer Component\craxdrt.dll
Image name: craxdrt.dll
Timestamp: Fri Jan 28 15:16:46 2000 (3892235E)
CheckSum: 0055446A
ImageSize: 0054F000
File version: 8.0.0.371
Product version: 8.0.1.0
File flags: 22 (Mask 3F) Pre-release Special
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 1009.04b0
CompanyName: Seagate Software, Inc.
ProductName: Crystal Reports 8.0 ActiveX Designer.
InternalName: CRAXDRT
OriginalFilename: CRAXDRT.DLL
ProductVersion: 8.0.1.0
FileVersion: 8.0.0.371
PrivateBuild: 8.0.0.371
SpecialBuild: 8.0.0.371
FileDescription: Crystal Reports ActiveX Designer Runtime Support
LegalCopyright: Copyright (c) 1991-1999 Seagate Software, Inc. All rights reserved.
LegalTrademarks: Copyright (c) 1991-1999 Seagate Software, Inc. All rights reserved.
Comments: Crystal Reports for Visual Basic
This component is from the year 2000 and needs to be updated. I searched our old cases and found several where old version of this component caused the same heap corruption.
Please help as this is a production issue. Please let me know if you need any more information.
thanks and regards
sudatta soman

Something must have changed. Were any patches or auto updates done to the OS?
CR 8.0 has been out of the support cycle for some time now.
As Microsoft suggested please log in and download the patches for CR 8.0 from:
https://www.sdn.sap.com/irj/sdn/businessobjects-support
If that does not resolve the issue the only option will be to schedule sn IIS restart each night.

Crystal report 9 memory error.

we are using crystal report 9 with sybase power builder..... at some client locations we are experiencing the application crash due to memory while opening crystal reports.
the following errors were noticed
1.the instruction at "0x77124804" referenced memory at "0x001b3e60". the memory could not be read.
2.the instruction at "0x7c911daf" referenced memory at "0x00000000". the memory could not be read.
please guide us what is the issue.. do we need any hotfix or service pack for this.
regards

I assume you already tried to reinstall the application and I would recommend to do it one more time, but this time follow the process for so-called manual uninstall
1. Uninstall Crystal reports 9 using add remove programs
2. Save backup -up of the Registry
3. Remove the following registry key (be careful with the registry file):
HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports
4. Reinstall Crystal Reports 9
As the next step I would check and disable Data Execution Prevention.
Go to: Start> Right-click My Computer" select Properties> Advanced tab > click Performance settings> Data Execution Prevention tab.
If DEP turned on for all programs, then add Crystal Reports (crw32.exe) to except list.
If DEP is not cause of problems, then I would suggest Process Monitor to locate the reason or at least try to locate it.
You can download Process Monitor utility from the following page:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
The same page will tell you how to use it. I would suggest the following steps:
Close all unnecessary applications/processes
1. Open Crystal Reports
2. Start the Process Monitor, stop capturing events (Cntrl-E), clean the display (Cntrl-X), add the following filter (Cntrl-L) "Process Name is crw32.exe then include", click ok.
3. Start capturing events (Cntrl-E)
4. Immediately click Format menu on Crystal Reports
5. Stop capturing events and save the log file
Now you can look at the log file to see what is going wrong. I would also advice to capture the same log on client machine to compare the sequence of events.
Gracias...!!

Crystal Reports: Print Engine Error when exporting a report

We recently upgraded from Crystal Reports 2008 to BusinessObjects Edge Series X3.1. When exporting a report to an excel data-only format we get "Crystal Reports: Print Engine Error". All other formats work fine. Any help is highly appreciated.
Thanks,
Jaseem

Anyone?

Crystal Reports version 10 error when displaying report

Hello: New member here, been lurking around for a while. A lot of good information here.
I do hope this is the right place to ask this first question. I have a customer that has a Crystal Reports 10 installation and cannot display reports since he upgraded from Crystal report 8 to Crystal reports 10
The error he gets is pop message:
CRAXDT error Occurred on Server Error Number: -2147221005 Error description: 006ASP 0177Server
CreateObject Failed~800401f3
Connection to the database is good we checked with query using SQL.
Let me know what you think I should check next.
I appreciate it.
Thanks
Damon

1212487 - Error: "CRAXDRT Error Occured on Server. Error Number:-2147221005"
Symptom
A report is called through the Active Server Pages (ASP) Report Server to be displayed in the Report Viewer for ActiveX. However, the report is displayed with blank pages and when the viewer is switched to the Report Viewer for HTML the following error is displayed:
"CRAXDRT Error Occurred on Server. Error Number:-2147221005 Error Description: 006ASP 0177 Server.CreateObject Failed~Invalid Class String"
The same ASP application returns the report correctly when it is called from a client computer with the full version of Crystal Report 8 Developer Edition installed.
Resolution
It was found that the file, Emfgen.dll, was not installed and registered on the web server computer during the installation of the Crystal Reports ASP Reports Server. The report could be displayed correctly on the client computer, without Crystal Reports Developer Edition installed, after this file had been installed on the web server computer.
For more information on installing the Crystal Reports web components please search for and download Scr8_WebManualInstall.zip from our website at:

Linux - Oracle - Crystal Report Server XI : Error in File Report1: Failed to load database information.

I am using Crystal Reports Server XI on Linux Server with Oracle Server 10g.
I did install Oracle Client on Report Server and config Oracle SID in tnsnames.ora also. It works well with tnsping command. Then, I published a report which was created in Crystal Reports developer on this server.
When I preview the report on Report Server. I got the following error message:
Error in File Report1: Failed to load database information.
Try to fix the problem I ran web Central Management Console -> Objects ->Report1->Process -> Database and set there the following parameters:
Database driver: Oracle
Server: servers_host_name
Database: (tried both ORACLE_SID and tns_name)
User: oracle_user_name
Password: oracle_pw
It still got the same problem.
I will appreciate any help.
Tham.

I was having a similar problem in Crystal Reports Server 2008 v1, and had to install the full client to resolve it, which I didn't like. I poked around some, and was able to get the Instant Client working with a few minor changes. Note that I tried it only with the 32-bit Instant Client even though I was on a 64-bit system because that was what SAP recommended when I talked to them.
The changes I had to do was initialize the Oracle environment variables (the instant client doesn't have a script to do this for you) and to create a soft-link which is included in the full client, but not in the instant client.
To setup the environment variables I created a file called env.sh and put it in /opt/crystal/bobje/setup/oracle/, where /opt/crystal was my install path. This ensured that it got called by the /opt/crystal/bobje/setup/env.sh script which runs as part of the System init scripts to initialize the environment. The following is what I put in my file (again for the 32-bit 11g R2 instant client):
     export ORACLE_SID=summitdb
     export ORACLE_HOME='/usr/lib/oracle/11.2/client'
     export ORACLE_BASE='/usr/lib/oracle/'
     export TNS_ADMIN='/usr/lib/oracle/11.2/client/network/admin'
     export PATH="$:/usr/lib/oracle/11.2/client/bin"
     export LD_LIBRARY_PATH="$$/usr/lib/oracle/11.2/client/lib"
After that, I created the missing soft link using this command:
     ln -s "$/lib/libclntsh.so.11.1" "$/lib/libclntsh.so.10.1"
Once I had done those two things, and restarted the service using the /etc/init.d script, it worked fine.

Publishing Crystal Reports for Enterprise error

When I try to publish a Crystal Reports for Enterprise report, using Publication options, in order to send it by email to three of my users, it shows the following error:
2014-07-03 10:20:32,390 ERROR [PublishingService:HandlerPool-1] BusinessObjects_PublicationAdminErrorLog_Instance_16070 - [Publication ID # 16070] - Scheduling document job "Users - with Logon Events" (ID: 16,077) failed: Exception in formula '{@Record_Selection}' at 'and (
({Auditing.Events\User Name} = "Larry") or ({Auditing.Events\User Name} = "Curly") or ({Auditing.Events\User Name} = "Moe")
The remaining text does not appear to be part of the formula. (CRS 300003) (FBE60502)
[3 recipients processed.]
It is weird because the report is one of those that are by default used for Auditing and it runs perfectly when I run it manually or by Schedule. The problem is when I include it in a Publication, so it can be filtered automatically based on the list of users.
I tried with another of those reports that come with Auditing, and it has the same problem. Is it a bug? Are you able to replicate this error in your environment? I'm using Crystal Reports 2013 sp3.

Hi Abhilash,
I am able to open and edit other reports on the server without problem. I believe that they are the same version and pack. Here are my versions:
CR for Enterprise Version 14.1.3.1257, Build 2013 Support Pack 3.
SAP BusinessObjects BI Platform 4.1 Support Pack 3, Version 14.1.3.1257
When CRE displays an error like this, is there further information in a log or recorded anywhere else? How does one go about finding details?

Crystal report add-on error

Dear all,
When we login to SAP client, we got an error message
Action failed. Login failed for user 'sa'
External Connection to the database failed...
Do we have to have ODBC connection setup by 'Connect to SQL Server to obtain...'?
When we use 'with integrated windows authentication', the ODBC connection is good. And we can login to SAP but cannot use Crystal report.
Thanks.
Regards,
Yuka
Edited by: Jie Jin on Oct 22, 2009 2:27 AM

Hi All.
I'm having the exact same problem. We have about 15 client pc's and all but one is working fine. They are all running Vista Business with Business One 2007 SP01 PL05 and are all brand new systems.
This one is giving an error when Business One starts saying 'Login failed for user 'sa'. Then another popup box stating: "External Connection to the database failed. SAP Crystal addon may not function properly. Please re-run the account setup with super user login."
If I then re-run the account setup and enter the 'sa' password I get an error: "Action Failed".
I've tried making sure that I enter the password one character at a time and moving to the last character before entering the next. I've also tried pasting in the password. All gives the same error.
I've not been able to find anything on this pc that is different from the others.
Any ideas please?
Best wishes.
Edu

Crystal Report ADO Connection Error

I have a Crystal Reports created against an MS SQL Server DB using an ADO Connection (crdb_ado.dll). I am using a hardcoded user ID and password for logging into SQL Server, everything works fine when I log from Crystal Reports client, I am able to connect to SQL Server and refresh the report.
When I publish to BOE and access from Infoview or CMC I get an error "[Failed to open the connection.
xxxx report Details: [Database Vendor Code: 17 ]]". I use the same account for SQL server under database config for Crystal report within CMC.
Please see release info below:
BOE XI 3.1 FP 3.1 (Windows 2008 server)
Crystal Reports 2008 FP 3.1
I have checked the ADO dll version, size etc. on both client and BOE XI server and it looks the same.
Are there any additional configuration required for this connection to work from BOE XI?
I enabled log on BOE side and could not get anymore information other than the above message. We also tried with the SQL Server SA account to make sure this is not an access issue.
Thanks.

Hi Don,
Please see answers below:
>
> What happens if you set the logon over ride properties for each instance?
>
I select the option "Use same database logon as when report is run" and get the error mentioned in the first message.
> Also need to know what version of SQL Server you are using and if you are using the Native Client or the OLE DB for SQL Server driver?
>
We are using SQL Server 2008. I have tried with the OLEDB for SQL driver and with the Native client. In both the cases I am getting the same error. I also tried to change the OLEDB.sbo file as mentioned in note 1204488.
Thanks.

Crystal Reports 2010 shows error on 64 bit vista/7 machines

Hello,
 
I search the threads before posting my problem. I saw number of threads similar to this but none of them is pointing towards solutions to my problem. Thus decided to create new one. I tried various things listed in old post to solve my problem but no solution. I am listing below what I have already tried.
 
Following is my development environment: 
- OS windows XP 32 bit 
- MS Visual Studio 2010 
- Crystal Reports 2010 
- windows application with target framework 3.0 
- when i build solution for client i change target platform to x86 
 
My client machine 
1) 
- OS windows vista 64 bit 
- Crystal Reports for VS2010 Redist 64 bit 
2) 
- OS windows 7 64 bit 
- Crystal Reports for VS2010 Redist 64 bit 
 
On my development machine everything works fine. Only client machines having problem opening reports. I am having problem opening reports on client machines. I shows following error. My windows application runs fine but when we try to open reports it shows log4net error.
 
 
start error text----
 
 
The type initializer for 'CrystalDecisions.ReportSource.ReportSourceFactory' threw an exception. 
 
See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box. 
 
Exception Text ************** 
System.TypeInitializationException: The type initializer for 'CrystalDecisions.ReportSource.ReportSourceFactory' threw an exception. ---> System.TypeInitializationException: The type initializer for 'CrystalDecisions.Shared.SharedUtils' threw an exception. ---> System.IO.FileNotFoundException: Could not load file or assembly 'log4net, Version=1.2.10.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified. 
File name: 'log4net, Version=1.2.10.0, Culture=neutral, PublicKeyToken=692fbea5521e1304'
 at CrystalDecisions.Shared.SharedUtils..cctor() 
 
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
 
 --- End of inner exception stack trace ---
 at CrystalDecisions.Shared.SharedUtils.GetFullTypeName(Type type)
 at CrystalDecisions.ReportSource.ReportSourceFactory..cctor()
 --- End of inner exception stack trace ---
 at CrystalDecisions.Windows.Forms.CrystalReportViewer..ctor()
 at BackOffice.frmReportViewer.InitializeComponent()
 at BackOffice.frmReportViewer..ctor()
 at BackOffice.mdiMain.vendorsListToolStripMenuItem_Click(Object sender, EventArgs e)
 at BackOffice.mdiMain.vendorsListToolStripMenuItem1_Click(Object sender, EventArgs e)
 at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
 at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
 at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
 at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
 at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
 at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
 at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
 at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
 at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
 at System.Windows.Forms.Control.WndProc(Message& m)
 at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
 at System.Windows.Forms.ToolStrip.WndProc(Message& m)
 at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
 at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
 at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
 at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
 
Loaded Assemblies **************
mscorlib
 Assembly Version: 2.0.0.0
 Win32 Version: 2.0.50727.4952 (win7RTMGDR.050727-4900)
 CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
 
BackOffice
 Assembly Version: 1.0.0.0
 Win32 Version: 1.0.0.0
 CodeBase: file:///C:/BO%20config%20removed/BackOffice.exe
 
System.Windows.Forms
 Assembly Version: 2.0.0.0
 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
 
System
 Assembly Version: 2.0.0.0
 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
 
System.Drawing
 Assembly Version: 2.0.0.0
 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
 
CrystalDecisions.Windows.Forms
 Assembly Version: 13.0.2000.0
 Win32 Version: 13.0.1.220
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.Windows.Forms/13.0.2000.0__692fbea5521e1304/CrystalDecisions.Windows.Forms.dll
 
CrystalDecisions.Shared
 Assembly Version: 13.0.2000.0
 Win32 Version: 13.0.1.220
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.Shared/13.0.2000.0__692fbea5521e1304/CrystalDecisions.Shared.dll
 
CrystalDecisions.ReportSource
 Assembly Version: 13.0.2000.0
 Win32 Version: 13.0.1.220
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.ReportSource/13.0.2000.0__692fbea5521e1304/CrystalDecisions.ReportSource.dll
 
JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
 
configuration 
 system.windows.forms jitDebugging="true" 
configuration 
 
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
 
end error text----
 
I am not using log4net in my windows application. As I know not directly. No log4net tag in config. Not even in publish file listing. 
I have Crystal Decisions.CrystalReports.Engine in my reference. 
 ReportSource 
 Shared 
 Windows.Forms 
 
I tried adding reference of log4net in my app and then tried deploying. slight modified error. Instead of not find the file it says not able to load and rest error part is same.
 
I have excluded all crystal dll from publish file list and tried.
 
I even updated cilent machine with Crystal Reports for VS2010 Redist 64 bit support pack 1.
 
I tried adding following in config but no result 
 startup useLegacyV2RuntimeActivationPolicy="true" 
 supportedRuntime version="v2.0.50727" 
 startup
and
 startup useLegacyV2RuntimeActivationPolicy="true" 
 supportedRuntime version="v4.0" 
 startup 
 
I found related to this in one of the thread. I am not sure but this could be the problem. what is the solution for it? 
In my development machine windows/assembly folder, there exist 2 log4net files 
Assembly Name - version - Processor Architect 
- log4net - 1.2.9.0 - blank 
- log4net - 1.2.10.0 - x86 
But in my client machine, there is only one log4net file. 
Assembly Name - version - Processor Architect 
- log4net - 1.2.10.0 - AMD64 
 
I have spend lot hours on it but no output. Any help or direction is appreciated. 
Thanks,
Edited by: Dhairya Tolat on Mar 21, 2011 8:13 PM

Hi deguri,
1. Are you going to sell the application(which embeds the crystal runtimes) to another company?
2. Is the application intended for users within your company?
If the answer to question 1 is a 'Yes', then you need to purchase the license.
If the answer to question 2 is a 'Yes', then you do not need the license.
Take a look at a question posted in response to the blog i referred to in my previous post. That is a typical scenario where license needs to be purchased.
We are product a client/server application in VS 2010 and would like to include Crystal Reports. The rendering/runtime would be on the server component. Our package is distributed to our clients and runs on their hardware. We would be producing the reports and shipping them with the software (i.e. no embedded designer).
Am I correct in understanding that we would need only a single SAP Developer Advantage license (~$2500 USD) and that would cover redistribution to all our our clients?
Thanks in advance!
CR for VS 2010 on Application Server
2011-06-15 14:18:50 Blair Wheadon Business Card [Reply]
Yes, you are correct.
I hope that clarifies things...
Deepu.

Crystal reports 2011 - Application error crw32.exe

Hi,
I hope that I'm posting in the right section.
We use Crystal reports 2011 on one of our servers but are experiencing a number of application errors to do with the software. Unfortunately I haven't been able to find out if there are any specific activities on the server which are generating them.
The errors are as follows:
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Exception code: 0xc0000005
Fault offset: 0x007010ef
Faulting process id: 0x3f8
Faulting application start time: 0x01cf6ea5517923e6
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: 954a54f3-da9a-11e3-acdb-3cd92b08a874
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0150010
Fault offset: 0x0008477b
Faulting process id: 0x3f8
Faulting application start time: 0x01cf6ea5517923e6
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 962a1691-da9a-11e3-acdb-3cd92b08a874
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: msxml6.dll, version: 6.30.7601.17514, time stamp: 0x4ce7b8eb
Exception code: 0xc0000005
Fault offset: 0x00001fa8
Faulting process id: 0x1c98
Faulting application start time: 0x01cf6ea75a5019f4
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\System32\msxml6.dll
Report Id: b100ae23-da9b-11e3-acdb-3cd92b08a874
If you require any additional information from me please let me know.
Thanks for reading.
Regards,
Don

Hi Brian,
Thanks for your help and advise.
Crystal has been running on the server for some time (over a year) but hasn't been 'managed' until now so am looking at all of the issues at present.
We haven't seen a pattern when the errors started though.
Unfortunately the only errors I think relating to CR are the ones in the original post. There are other errors, particularly to do with printing, but I think that they these are due to the TS sessions which wouldn't run Crystal. See below.
The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\tsprint.dll, error code 0xc1. See the event user data for context information.
I am assuming the users are fine when they view the report then; scrolling through pages. Yes, I believe so.
Yes, there are no locally attached printers on the server so the users rely on their remote session sharing the printer.
Regards,
Don

Crystal Report Page Control error...

Using Visual Studio 2008, Crystal Reports 2008
I am trying to build report interaction features like group expand,collapse, show hidden section etc at run time into my application that is based on VS 2008 and Crystal 2008 .
I have had good success and the Crystal Viewer exhibits expected behavior if I do not meddle with the sections of the Page control of the viewer. Instead if I just remove the Page control from the viewer and add a new one that is passed by a run time viewer that I create on the fly just to get the new Page control. Unfortunately, this approach causes the report viewer control to do a momentarily disappearance act that makes the whole thing look less intuitive.
As a work around, I just pass the sections of Page control that I have created on the fly to the actual viewer and follow it changing the Zooming scale marginally on the page control of the actual viewer on the form. This causes the Page control to reflect all the changes that I have done on the page control of the run time viewer and works like a charm without any flicker or refresh like behavior.
But the good things stop here, as apparently, the Page control holds a different collection of section instances and report object instances than the one is displayed on report.
Clicking on most of the objects after this change causes the below exception. The whole concept falls flat and I do not want to use the adding/removing page control approach as it not intuitive at all.
All the subs mentioned in the error log are protected crystal procedures. That leaves me with no option but to wait for a reply for the experts at SAP.
Regards,
Faisal
Error Source = CrystalDecisions.Windows.Forms
Error Message: Index was outside the bounds of the array.
   at CrystalDecisions.Windows.Forms.PageControl.PageControlAccessibleObject.NotifyClients(Int32 sectionInstanceIndex, Int32 objectInstanceIndex, AccessibleEvents accEvent)
   at CrystalDecisions.Windows.Forms.PageControl.TabTo(Int32 sectionInstanceIndex, Int32 objectInstanceIndex, Boolean scroll)
   at CrystalDecisions.Windows.Forms.PageControl.TabTo(Int32 sectionInstanceIndex, Int32 objectInstanceIndex)
   at CrystalDecisions.Windows.Forms.PageControl.OnMouseDown(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseDown(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.UserControl.WndProc(Message& m)
   at CrystalDecisions.Windows.Forms.PageControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.Run(Form mainForm)

Thanks a ton for the help and suggestions...
Actually, I figured out a new approach where I don't have to meddle with the individual sections of the PageObject object of the viewer Page control and then leave it to the mercy of the Crystal engine, if it likes what I done to the viewer object. But it does not negate the fact that the Crystal engine behaves funny if the PageObject sections of the viewer control are added or modified. You may argue that calling report refresh will fix it but then it is not an option when you are building user interaction feature to a report.
Regards,
Faisal

Crystal Reports Add-on error on workstations

I have Crystal Reports 2008 installed with Business One, but I can only get the reports to run if I'm working on the server. At any other workstation, I get a Microsoft .Net Framework error when I try to run a Crystal Report from SAPB1. I followed the instructions that came with the CR download, and can start the add-on from within SAPB1. The links to Crystal Reports show up in the B1 main menu, and I can get into all the administration settings. I've tried re-installing the .Net framework, but I still get the error.
****Exception Text **************
CrystalDecisions.Shared.CrystalReportsException: Load report failed. ---> System.Runtime.InteropServices.COMException (0x80004005): The device is not ready. at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options)
at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options)
at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
--- End of inner exception stack trace ---
at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob)
at CrystalDecisions.CrystalReports.Engine.ReportDocument.EnsureLoadReport()
at CrystalDecisions.CrystalReports.Engine.ReportDocument.get_Database()
at SAP_CR.MyForms.frmReportViewer.ConfigureCrystalReports()
at SAP_CR.MyForms.frmReportViewer.frmReportViewer_Load(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
SAP_CR
Assembly Version: 2.0.0.6
Win32 Version: 2.0.0.6
CodeBase: file:///C:/Program%20Files/SAP/SAP%20Business%20One/AddOns/SAP_CR/SAP_CR.exe
Interop.SAPbouiCOM
Assembly Version: 8.0.0.0
Win32 Version: 8.0.0.0
CodeBase: file:///C:/Program%20Files/SAP/SAP%20Business%20One/AddOns/SAP_CR/Interop.SAPbouiCOM.DLL
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
CustomMarshalers
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/CustomMarshalers/2.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll
Interop.CR_Crypto
Assembly Version: 6.0.0.0
Win32 Version: 6.0.0.0
CodeBase: file:///C:/Program%20Files/SAP/SAP%20Business%20One/AddOns/SAP_CR/Interop.CR_Crypto.DLL
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
System.Transactions
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
System.EnterpriseServices
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.EnterpriseServices/2.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll
CrystalDecisions.Windows.Forms
Assembly Version: 12.0.2000.0
Win32 Version: 12.0.2000.683
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.Windows.Forms/12.0.2000.0__692fbea5521e1304/CrystalDecisions.Windows.Forms.dll
CrystalDecisions.Shared
Assembly Version: 12.0.2000.0
Win32 Version: 12.0.2000.683
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.Shared/12.0.2000.0__692fbea5521e1304/CrystalDecisions.Shared.dll
CrystalDecisions.ReportSource
Assembly Version: 12.0.2000.0
Win32 Version: 12.0.2000.683
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.ReportSource/12.0.2000.0__692fbea5521e1304/CrystalDecisions.ReportSource.dll
CrystalDecisions.CrystalReports.Engine
Assembly Version: 12.0.2000.0
Win32 Version: 12.0.2000.683
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.CrystalReports.Engine/12.0.2000.0__692fbea5521e1304/CrystalDecisions.CrystalReports.Engine.dll
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
CrystalDecisions.ReportAppServer.CommLayer
Assembly Version: 12.0.1100.0
Win32 Version: 12.0.1100.683
CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.CommLayer/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.CommLayer.dll
CrystalDecisions.ReportAppServer.ClientDoc
Assembly Version: 12.0.1100.0
Win32 Version: 12.0.1100.683
CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.ClientDoc/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.ClientDoc.dll
CrystalDecisions.ReportAppServer.DataSetConversion
Assembly Version: 12.0.2000.0
Win32 Version: 12.0.2000.683
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.ReportAppServer.DataSetConversion/12.0.2000.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.DataSetConversion.dll
CrystalDecisions.ReportAppServer.DataDefModel
Assembly Version: 12.0.1100.0
Win32 Version: 12.0.1100.683
CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.DataDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.DataDefModel.dll
CrystalDecisions.ReportAppServer.Controllers
Assembly Version: 12.0.1100.0
Win32 Version: 12.0.1100.683
CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.Controllers/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.Controllers.dll
CrystalDecisions.ReportAppServer.CubeDefModel
Assembly Version: 12.0.1100.0
Win32 Version: 12.0.1100.683
CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.CubeDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.CubeDefModel.dll
CrystalDecisions.ReportAppServer.ReportDefModel
Assembly Version: 12.0.1100.0
Win32 Version: 12.0.1100.683
CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.ReportDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.ReportDefModel.dll
BusinessObjects.Licensing.KeycodeDecoder
Assembly Version: 12.0.1100.0
Win32 Version: 12.0.0.683
CodeBase: file:///C:/WINDOWS/assembly/GAC/BusinessObjects.Licensing.KeycodeDecoder/12.0.1100.0__692fbea5521e1304/BusinessObjects.Licensing.KeycodeDecoder.dll

Bump? This error is still a problem for many users... what is the fix??? It seems that when SP3 was downloaded recently, dot net was broken. I cannot even run from the server.
Exception Text **************
CrystalDecisions.Shared.CrystalReportsException: Load report failed. ---> System.Runtime.InteropServices.COMException (0x80004005): The system cannot find the path specified.
   at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options)
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options)
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
   --- End of inner exception stack trace ---
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob)
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.EnsureLoadReport()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.get_Database()
   at SAP_CR.MyForms.frmReportViewer.ConfigureCrystalReports()
   at SAP_CR.MyForms.frmReportViewer.frmReportViewer_Load(Object sender, EventArgs e)
   at System.Windows.Forms.Form.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3082 (QFE.050727-3000)
    CodeBase: file:///c:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
SAP_CR
    Assembly Version: 2.0.0.6
    Win32 Version: 2.0.0.6
    CodeBase: file:///C:/Program%20Files/SAP/SAP%20Business%20One/AddOns/SAP_CR/SAP_CR.exe
Interop.SAPbouiCOM
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.0.0
    CodeBase: file:///C:/Program%20Files/SAP/SAP%20Business%20One/AddOns/SAP_CR/Interop.SAPbouiCOM.DLL
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
CustomMarshalers
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/CustomMarshalers/2.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll
Interop.CR_Crypto
    Assembly Version: 6.0.0.0
    Win32 Version: 6.0.0.0
    CodeBase: file:///C:/Program%20Files/SAP/SAP%20Business%20One/AddOns/SAP_CR/Interop.CR_Crypto.DLL
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3082 (QFE.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
System.Transactions
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
System.EnterpriseServices
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.EnterpriseServices/2.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll
CrystalDecisions.Windows.Forms
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.0.2000.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.Windows.Forms/12.0.2000.0__692fbea5521e1304/CrystalDecisions.Windows.Forms.dll
CrystalDecisions.Shared
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.0.2000.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.Shared/12.0.2000.0__692fbea5521e1304/CrystalDecisions.Shared.dll
CrystalDecisions.ReportSource
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.0.2000.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.ReportSource/12.0.2000.0__692fbea5521e1304/CrystalDecisions.ReportSource.dll
CrystalDecisions.CrystalReports.Engine
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.0.2000.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.CrystalReports.Engine/12.0.2000.0__692fbea5521e1304/CrystalDecisions.CrystalReports.Engine.dll
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3082 (QFE.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
CrystalDecisions.ReportAppServer.CommLayer
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.0.1100.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.CommLayer/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.CommLayer.dll
CrystalDecisions.ReportAppServer.ClientDoc
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.0.1100.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.ClientDoc/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.ClientDoc.dll
CrystalDecisions.ReportAppServer.DataSetConversion
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.0.2000.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.ReportAppServer.DataSetConversion/12.0.2000.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.DataSetConversion.dll
CrystalDecisions.ReportAppServer.DataDefModel
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.0.1100.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.DataDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.DataDefModel.dll
CrystalDecisions.ReportAppServer.Controllers
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.0.1100.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.Controllers/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.Controllers.dll
CrystalDecisions.ReportAppServer.CubeDefModel
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.0.1100.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.CubeDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.CubeDefModel.dll
CrystalDecisions.ReportAppServer.ReportDefModel
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.0.1100.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.ReportDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.ReportDefModel.dll
BusinessObjects.Licensing.KeycodeDecoder
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.0.0.683
    CodeBase: file:///C:/WINDOWS/assembly/GAC/BusinessObjects.Licensing.KeycodeDecoder/12.0.1100.0__692fbea5521e1304/BusinessObjects.Licensing.KeycodeDecoder.dll

User cannot access Crystal reports after user was deleted and recreated

We are using Crystal Enterprise XIr2. We are using Windows AD authentication. We had an issue with a user where they were deleted in Active Directory. Now they can no longer run Crystal reports. When I go into the CMC and open users I see this user. When I try to open this user I get the following error
There was an error while retrieving data from the server: Active Directory Authentication failed to get the Active Directory groups for the account with ID "8B003DF11D45B244AC3B61AB36B6C445:ALLENDG". Please make sure this account is valid and belongs to an accessible domain.
I think Crystal is still trying to access the user's old Active Directory account.
I cannot delete the user either in CMC.
Is there someway I can correct this user.
Thanks
Adam

Arjun - Thank you for your help. I looked in Central Management Console but I could not find what you indicated.
CMC--> Public Folder --> Administration Tools
In administration tool, there are two objects
1) Update Windows AD Group Graph
2) Update Windows AD Group Graph and Aliases --> Right click on this Report and click on RUN Now.
I ended up deleting the records for this user in these SQL tables and then user could access InfoView
CMS_Aliases5 (2 records for this user)
CMS_InfoObjects5 (1 record with both aliases)

Crystal Report Server 2008 error

Good afternoon:
Iu2019m having some issues with the Crystal Report Server 2008.
I have reports scheduled that have parameters, when I want to change the parameters is giving me the following error.
Parameters
An error has ocurred: $Proxy7
Also I have the same problem when i try to change the printer settings.
Printer Settings
An error has ocurred: $Proxy4
I need to fix this a ASAP.
Thanks in Advance.
Nancy Rodriguez

http://service.sap.com/support
You have to use a support User ID and password. Talk to your local SAP representative if you do not have a user ID for the support portal.
Regards,
Stratos

Crystal Reports Concurrent Users Error

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