Crystal Reports Developer XI installation appears complete, but is not

A client of ours has purchased Crystal Reports Developer XI, and we're having trouble getting the installation completed on their box.
Everything installs as normal (we installed this at other clients), and the box requests a reboot.  After reboot, there is no indication that the install ever occurred, except for the new files in the "C:\Program Files\BusinessObjects" directory.  There is nothing in Add/Remove programs for it, nor is there anything in the start menu that would indicate it was ever installed.
When attempting to re-install (which we've done 4 times now), the license key is already entered in for us, which to me means that the installation is at least partially talking to the registry, but never really finishing.
We're performing the installation using administrator logins.  As I said, there are no errors indicating anything isn't working.  The box is a Win Server 2k3 box with SP2.
TIA

If this is XIR1 of windows 2003 SP1 or later you probably want to enable Micorsoft DEP for windows only and reboot.
Also since you have a partial install on the HD you should delete the following registry keys hkey/localmachine/software/business objects and hkey/currentuser/software/businessobjects
Also delete the following directories C:\program files\business objects and C:\program files\common files\3.0
Then reinstall.
Regards,
Tim

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