Crystal Reports Duplexing issues after upgrading to SP5

Our Application Software Vendor uses Crystal Reports XI as their reporting tool.  Recently we upgraded our application software which included upgraded from CR XI SP3 to SP5.  Since then we've experianced problems printing some of the reports in DUPLEX mode.  All our printers are set up to print DUPLEX by default.  Since they upgrade, many of our reports have begun to print SINGLE SIDED even though EVERYTHING should print in DUPLEX.  This only occurs if the report is to print to the users DEFAULT printer.  If the user changes printers before running the report, it prints correctly in DUPLEX mode. I opened the reports in the CR designer and changed the preinter setting to select the DEFAULT printer.  This worked in a couple of instances, but not for most of the reports.  Any input/suggestions would be greatly appreciated.

I create all Crystal reports using the HP III driver as the designeted printer and have for 10 + years.. It is the generic HP driver  Seems to solve alot of printer problems that i have encountered reqardless of what printer they are actually using. 
This is not used to replace the users print driver, just within the actual creation of the Reports.
Good Luck.

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