Crystal Reports - ECC - SSO Issue

Team,
System Details.
1. BOE XI 3.1 SP3
2. Crystal Reports 2008
3. SAP ECC 6.0
4. SAP NW 7.x
Scenario: Crystal reports running against ECC system. SSO configured on Crystal Report database configuration option, report is accessed through SAP NW portal (which in turn is configured to BO Info View using KM IVIEW option). Report fails with "The database login information is either incomplete or incorrect" error message.
BUT the same user id (as the user id ) when hard coded ("Use same database logon as when report is run") in Crystal Reports database configuration static option ("Use original database logon information from the report") works fine.
Please let me know your thoughts regarding how to debug this issue?

Hi,
if you want to have SSO for the report you need to :
- have the SAP Authentication configured and the SAP Roles imported
- the SAP Roles need to have the necessary rights on the BOE Server
and in your case because of the portal part :
- all machines need to be in the same domain
- all URLS need to be fully qualified
- trust between ECC and Portal needs to be configured
- your ECC system needs to accept portal token
ingo

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To download sample code click [here|https://boc.sdn.sap.com/codesamples].
You can also take help from [Dev library|https://www.sdn.sap.com/irj/boc/sdklibrary]
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Post Author: rikleo2001
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I'm not sure how that would help; by using the Faculty_ID Session Variable I can identify the CRN and Term of all courses a faculty member is teaching. But I don't think that has to do with the problem I am having?

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I was never able to resolve the Centricity issue, but proved that their implementation of the RDC was the root cause of the issue. The mlcrwlib2.dll is a Centricity DLL that seems to control how/where the craxdrt.dll / craxddrt.dll file is loaded (location A in one work stream in their application, location B in another work stream in their application).
One of the side effects of this DLL is that it "took over" how the craxdrt.dll would load for any other application that also used the RDC (craxdrt.dll / craxddrt.dll). I proved the issue by sending them a simple sample application that was written in CPP. Using CPP allowed us to eliminate the need to reference any other dependencies besides the Crystal runtime files. This sample application consistently failed with a reference to their mlcrwlib2.dll - which I knew wasn't referenced in my CPP sample. At the time Centricity wasn't able to explain why their mlcrwlib2.dll was being picked up by my sample. I expect that their issue would be resolved once they discovered why mlcrwlib2.dll loaded erroneously, but they were still working on the answer to that question.
Because we couldn't determine how and why the mlcrwlib2.dll was behaving as it did I'd suggest not trying to use a "side by side" installation of another RDC application. I know it's not much of an answer, but it might help explain why all the regular troubleshooting steps aren't working for you.
Sincerely,
Dan Kelleher

Crystal report Export/Print issue with Non default websites

Hello ,
I have an issue and its driving me nuts.
My problem i guess with the crystal reports. Might also be with IIS.
We have developed an website on VS2008. This website is configured on IIS 8.5
The server on which iis8.5 runs is a virtual server.
I have configured the website to run as two different virtual directories as mentioned below;
1) To run under default website (servername/virtualdirectory)
2) To run under complete separate website (www.abc.com/virtualdirectory)
if i run crystal report using the servername/virtualdirectory, then the report is rendered fine and i can export the results also to any format and print successfully.
But when i run the crystal report using www.abc.com/virtualdirectory, then the report renders fine but i cannot export the results nor print. Nothing happens when i click the export button.
Any help will be highly appreciated.
Thanks
Abdul Aleem

In addition to Don's suggestion. Remember that almost any action in the viewer will cause a post back - including clicking on the export button. If the report is not in session, the post back may fail and nothing will happen. See the following code on how to place a report object into a session:
1985571 - How to use sessions in web applications using the Crystal Reports viewer (the complete code)
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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