Crystal Reports Job Server

What is the maximum number of jobs allowed through a Crystal Reports Job Server?
We have 4 Crystal Reports Job Servers out of which 1 is not being used. Maximum jobs allowed for the other 3 CR Job Servers are 5-7.
What is the limit?? Can I increase the number without effecting the system performance?
Please advice.
Thanks!

Which version of BO do you use?
There is a parameter setting for this that can be set over the CMC. The parameter is called Maximum Concurrent Jobs. If yaou set this to 0 then the number of maximum jobs is calculated automatically. In XI 3.1 you can see the calculated number in the Metrics of the crytsal report job server.
Increasing the number of maximum concurrent job will affect the performance depending on the number of the submitted jobs. The higher this number the more reports will be processed in parallel and thus the more load your system has to handle.
Regards,
Stratos

Similar Messages

Problem with Crystal Report Job Server Destinations

I am using Crystal Reports XI Server and I am having problems with scheduling. I believe that the problem is that I have not enabled any destinations under the Crystal Reports Job Server. The following is an observation list:
-Enabled and set up all destinations for other servers, such as the Destination Server.
-Have been able to use Infoview to directly email, inbox, and file save reports in different formats (I believe the Destination Server controls this, right?)
-All servers are enabled in the Central Configuration Manager
-Have been able to go into the Crystal Reports Job Server within the CMC, but I DO NOT FIND ANY destinations to enable (why is this?)
-Have not been able to schedule an instance of any report (neither email, nor inbox, nor file, ...nothing)
Could somebody please help me with this? Is this a limitation to the Crystal Reports XI Server vs the Enterprise edition? Is there something else I am missing? I have never been able to successfully schedule a report.

Thank you for the input, but I have not yet solved my problem. Please allow me to provide some additional information which may give more hints:
I have Crystal Reports XI Server R2 installed as 5 named user license (version that comes with developer)
The following servers are enabled in CMC (which is all of them)
-Input.DomainNameSQL
-DomainNameSQL.cacheserver
-DomainNameSQL.cms
-DomainNameSQL.destinationjobserver (has all destinations enabled)
-DomainNameSQL.eventserver
-DomainNameSQL.ListofValuesJobServer (no destination tab)
-DomainNameSQL.pageserver
-DomainNameSQL.programjobserver (has all destinations enabled)
-DomainNameSQL.RAS
-DomainNameSQL.reportjobserver (has destinations tab, but there are no destination entries to enable! Object type is: CrystalEnterprise.Report and detail: IDL:omg.org/CORBA/UserException:1.0
. Details: %2.'
These are the ONLY two event IDs that appear after I schedule the report instance. No other events occur.
Are there any other logs that I can check? How do I look up what event ID 45387 and 45385 are?
Thanks!

Crystal Reports Job Server - Default destinations not available

Greetings,
Currently I'm installing Crystal Reports XI onto a new server.
When scheduling reports they are stuck in a 'pending' status which records the following error in the windows event log:
Transport System exception for backend plugin DLL type newIJob():: Couldn't get IJob interface: CORBA exception! Object type is: CrystalEnterprise.Report and detail: IDL:omg.org/CORBA/UserException:1.0
. Details: %2.
After further investigation I discovered the Crystal reports job server has no defaul destinations, however the servers Destination Job Server and Program Job Server do have the default instances.
Firstly I assume the error reported in the event log is due to there are no destinations, as the scheduler won't know where to send out to.
Can anyone help in advising how to ensure the reports server had some default destinations?
I have restarted the server and rebooted the Crystal reports server too.
Thanks
Rob

Hi RobWhalley,
Could you provide me which version of Crystal Reports Server XI you use?
you could find useful below articles.
[1202926 - Scheduled reports in Crystal Reports Server XI Release 2 stays in 'Pending' state |http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233303332333933323336%7D.do]
[1477380 - Crystal Reports in Pending status|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333433373337333333383330%7D.do]
And please check job server is enabled and under the CMC > Server > Crystal Job Server > RightClick on the server > Destination to File System.
And you can increase the maximun concurrent job value through CMC>Servers>CrystalReportJobServer>Properties.
Regards
Rameez Shaikh

Creation of Report Job Server

I've just installed a new copy of XI R2 running parallel with Crystal Enterprise 10. My Enterprise 10 has 4 report job servers and I need to have XI R2 configured with 4 too before I start migrating the reports from CE10 to XI - How is this accomplished?

On the server, launch the CCM (central configuration manager) from the program files\business objects.
one of the icons looks to be a plus sign, holding the mouse over it would indicate "add server" Do this to add additional job servers. Since there are multiple jop servers insure that you select the crystal reports job server.
Regards,
Tim
Edited by: Tim Ziemba on Jul 15, 2008 10:56 AM

Temporary error "A Crystal Reports job failed because a free license ..."

Hi all,
We coded with VS 2003 a .NET 1.1 application which using the Crystal Report 9 Redistribution package .NET ready to display reports from measured data from our device. The data is stored in a SQL Server 2000 MSDE. Crystal Report has his own DB connection to the SQL server to read the data to display the report.
Our application runs well on approx. 100 distributed installations. But on six customers installation we get this error. Actual on two customers PCs using the same DB we get the error "A Crystal Reports job failed because a free license could not be obtained in the time allocated.". This error pop up every time, when the report is shown. Although the report get shown completely.
I observed in the 'Windows Event Viewer => "System" log after the above-mentioned error following entry "Crystal Report job was delayed 2 (sec)." once for every time when the user requested a report.
I restored an empty DB on customers PC and the error don't pop up anymore.
All CR .NET assemblies have the version 9.2.3300.0. I tested also the "CrystalReportNET_keycodefix.zip", but it doesn't help. I had checked for hours all the issues about this error message on the internet. I tested the most fitting solutions, but not one fix the problem.
I tested customers full DB on my Virtual Machine with same installation, but I don't get the error.
Cheers
Ronny

Hi Ludek 
 
Thanks for your answer. I checked all the things you asked me to do on both system. 
 
Here are the results from my investigations: 
 
1) The keycode.dll was not on the not working PC. 
I copied it to the root of C: as on the working PC. I registered it with regsvr32.exe and tested the issue. 
=> The problem still exist. 
 
 
 
2) I compared the keycode on both system: 
HKLM\SOFTWARE\Crystal Decisions\9.0\Crystal Reports\Keycodes\CR Ent 
 
non working PC: 
1 AAP50-GS00000-U7000RN 131203342 3979604006 
The code is different in comparison to the working PC, because I carried out the 'CrystalReportNET_keycodefix.zip'. Before this I made an export of the above registry key. Afterwards I wasn't able to merge this export (backup) again with the registry. I assume due to the included carriage returns in the keycode. 
 
working PC 
1 XXXXX 
 
 
 
3) I used the Process Monitor and got following error during the error sequence: 
 
I list only some key entries from the hundreds of error entries. Please inform me, how I can provide you the full logger files. 
 
non working PC: 
WriteFile C:\...\Administrator.QCNIR002\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKLM\Software\Policies\Microsoft\Windows NT\DnsClient NAME NOT FOUND 
 
But I observed beside the results: No more entries, Name not found, Fast IO Disallowed, Buffer overflow (RegQueryKey) and Range not locked (UnlockFileSingle of printer driver) no other errors. 
 
 
working PC 
Operation: Path: Result: 
WriteFile C:\...\Administrator\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
 
 
 
4) Service Packs 
We could only compare the file size of the Merge Module we used with the one you provided me in the above link. 
 
<table border=0 cellpadding=0 cellspacing=0>
<tr>
<td>file name</td>
<td>file size of used Merge Module</td>
<td>file size of SP1 Merge Module</td>
</tr>
<tr>
<td width=150>crnetruntime.msm</td>
<td width=100>4'764'672 Byte</td>
<td width=100>4'770'304 Byte</td>
</tr>
<tr>
<td>license.msm</td>
<td>578'048 Byte</td>
<td>578'048 Byte</td>
</tr>
<tr>
<td>reportengine.msm</td>
<td>10'701'824 Byte</td>
<td>10'905'088 Byte</td>
</tr>
</table>
 
But I tried to install SP7 on my PC and on customers PC, but I got following error after I accepted the license agreement in the setup.exe: titlebar of window 'Information', Msg: 'Failed to create Backup folder -110' and just a button 'OK'. I got into an infinit loop and I could only end the process: 'IKernel.exe'. 
Remark: I get the same error with SP5 and SP6. 
 
 
 
5) Modules - comparison of DLL's 
 
I cross checked all the DLL in Modules, which begin with CR and some other, because there were over 100 DLL's. 
 
<table x:str border=0 cellpadding=0 cellspacing=0 width=834 style='border-collapse:
collapse;table-layout:fixed;width:626pt'>
<col width=385 style='mso-width-source:userset;mso-width-alt:14080;width:289pt'>
<col width=179 style='mso-width-source:userset;mso-width-alt:6546;width:134pt'>
<col width=110 style='mso-width-source:userset;mso-width-alt:4022;width:83pt'>
<col width=80 span=2 style='width:60pt'>
<tr height=17 style='height:12.75pt'>
<td height=17 width=385 style='height:12.75pt;width:289pt'>CRHEAPALLOC.DLL</td>
<td width=179 style='width:134pt'>9.2.0.2</td>
<td width=110 style='width:83pt'>9.2.0.2</td>
<td width=80 style='width:60pt'></td>
<td width=80 style='width:60pt'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRPE32.DLL</td>
<td>9.2.3.1183</td>
<td>9.2.3.1183</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRQE.DLL</td>
<td>9.2.1.625</td>
<td>9.2.1.625</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRTOWORDS_EN.DLL</td>
<td>9.2.0.14</td>
<td>9.2.0.14</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.CRYSTALREPORTS.ENGINE.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTAPPSERVER.CLIENTDOC.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTSOURCE.DLL</td>
<td>9.3.9500.7</td>
<td>9.3.9500.7</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.SHARED.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.WINDOWS.FORMS.DLL</td>
<td>9.3.9500.12</td>
<td>9.3.9500.12</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALKEYCODELIB.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>keycode.dll</td>
<td>9.0.0.281</td>
<td>9.0.0.281</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCE.DLL</td>
<td>2.81.1135.0</td>
<td>2.81.1135.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCER.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADO15.DLL</td>
<td>2.81.1128.0</td>
<td>2.81.1128.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADRH15.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSCORLIB.DLL</td>
<td class=xl26>01/15/09 22:31:34</td>
<td class=xl26>7/7/08 13:39</td>
<td class=xl24></td>
<td class=xl25></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>sqlresld.dll</td>
<td>2000.80.382.0</td>
<td>2000.080.0382.00</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>crdb_ado.dll</td>
<td>9.2.1.542</td>
<td>9.2.1.542</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
</table>
 
Please specify the more detailed, if you mean the Crystal framework files or the .NET files. Could you give me please the location of the framework dlls and database client dlls like a folder name, so that I can check also all of them. 
 
I can provide you also the Module logger files, if you require them. 
 
 
I would appreciate your further help very much. 
 
Cheers 
 
Ronny
Edited by: Ronny S. on Jul 6, 2009 4:57 PM
Edited by: Ronny S. on Jul 6, 2009 5:02 PM
Edited by: Ronny S. on Jul 6, 2009 5:17 PM
Edited by: Ronny S. on Jul 8, 2009 11:44 AM
Edited by: David Hilton on Jul 15, 2009 11:04 AM
Removed private keycode.

Problems installing Crystal Reports 2008 Server on Windows Server 2008 serv

I attempted to install the Crystal Reports 2008 product on one of our Windows Server 2008 servers.
After installing disk 1
Crystal Reports 2008 Server attempts to open up in IE...... but opens up to a blank page
http://bmlfileserver:8080/CmcApp/
anyone have any idea why? why does it not prompt for the second CD?
Is this a compatibility with Windows Server 2008?

I'm attempting to install CRS 2008 on Windows Server 2008 as well, and I'm running into a few issues. Did you ever get yours resolved? I started by trying to use IIS, but I'm uninstalling it completely now and will try Tomcat instead. Which route did you go?

Report Job Server goes Offline

I've had a persistent problem with the Report Job Server in the CMC going offline (BO XI R2). I try to stop/start but I get a message that the server is already in the requested state (started).
I've tried disable/enable -- still it is offline and my reports won't run.
I check the CCM and all the servers are running. The Event Viewer in Windows shows that the Report Job Server has stopped..."Unable to contact server sccecho2.reportjobserver.jobserver to change its enabled status. Please restart it."
The only way to get it started again is via a server reboot. Then the reports will run.
This problem seems to happen shortly before I have several reports scheduled to run and none of them get sent off due to the Report Job Server being offline.
Is there something else I can check somewhere or other thoughts as to what is causing this persistent problem?
Thank you for any help you can send my way.
kd

Hi Kim,
Try creating a new Server and check the issue.
Thanks,
Anisa

Problems starting Crystal Reports Page Server and Report Application Server

Hi,
We have migrated to a new server and I have re-installed our Crystal Reports Server XI R1.
It is being installed on a Windows 2003 SBS Premium Server with MSSQL 2005 Workstation Edition
I have been told that I need to start the following Crystal services after installation.
1) Crystal Reports Page Server
2) Report Application Server
These services simply wont start
When I try to start Crystal Reports Page Server, I get a Visual Studio Just-In-Time Debugger window that says...
An unhandled Win32 exception occured in pageserver.exe [14892], subsequently, another window pops up [svrmgr] that says
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Also, when I try to start the Report Application Server, I get another VS JIT debugger window that says
An unhandled win32 exception occurred in crystalras.exe [12748]
I also get the same SvcMgr Window that says..."The service did not respond to the start or control request in a timely fashion"
Thanks all
Paul

Hello Paul,
I recommend to post this question to [the dedicated BusinessObjects Enterprise Administration forum|BI Platform;.
That forum is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Thanks
Falk

Report Job Server - Maximum Jobs Allowed

BOE XI.2
We would like to increase our simultaneous report jobs per Report Job Server. We currently have 4 CPUs and the Deployment and Configuration Guide says the 'Supported Load' is 5 reports per CPU so we should only run 20 reports simultaneously. Our CPU usage is very low and we'd like to increase the Maximum Jobs Allowed on the Job Servers, but I don't know what the consequences would be to our servers. Has anyone gone above the 'Supported Load' numbers for simultaneous report jobs per Report Job Server? How high could I go without having problems?

Hi Eileen
There is no definite answer on this. The Maximum Jobs Allowed setting depends very much on your environment. If you have reports that run quickly you could increase it. Also, do you have a high concurrency of jobs? The fact that the CPU time is low means either that your Job Server (CR, DeskI) or Web Intelligence Report Server (WebI) is waiting for results from the database OR that there are simply no reports or not even 1 report per Job Server to process at this time. If you run 1 report and you see 25% CPU usage in the task manager on a quad core machine, means that the Job Server uses up the resources on one core fully.
Regards
Roland

Crystal Report 11 Server License Problem

Hello,
We installed Crystal Report 11 server, In CMC we the license information is displayed as
Gesamtzahl der lisenzen - 5
Does this mean we have 5 licenses?
We tried to excute our application (which was working fine with Crystal Report X) , but we get an error as given below:
"Alle 0 Lizenzen für den gleichzeitigen Zugriff (Concurrent Access Licenses) werden derzeit verwendet, oder der Lizenzschlüssel für Ihr System ist abgelaufen. Versuchen Sie es später noch einmal, oder wenden Sie sich an Ihren Systemadministrator, um zusätzliche Lizenzen zu erhalten"
Could anyone help on the possible solution. Does the above error mean we do not have Concurrent Access Licenses
Thanks in Advance!!!

Please re-post if this is still an issue to the Business Objects Forum or if you have a valid support contract create a case on line.

Could not start the Crystal Report Application Server service on local computer

Post Author: [email protected]
CA Forum: Deployment
Hi
I have a following problem.
I have installed Crystal report application server(RAS)(CE embeded 10) on Windows server 2003 enterprise x64 edition.
When i start it, i see an error:
Could not start the Crystal Report Application Server service on local computerError 1067: the process terminated unexpectedly
Sometimes, i can start it but it stops a few minutes later.
I have disabled DEP (data execution prevention).
Log:
Faulting application crystalras.exe, version 10.0.0.533, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Please help
Thanks for your help

This error occurs after an initial install, when the Oracle suite is installed logged in as the user(who has admin rights on the machine). If this is the case,
1.Go to Services (Admin Tools > Services)
2.Double click the Oracle services( BI Server or Presentation or TNS Listener).
3.Go to Log On tab
4.If local system account is checked , un-check that option. Check "This Account" option
5.Give the user information for that machine(e.g domain\username)
6.Specify password associated with the user ( the username/pwd that is used to login to the machine)
7.Confirm pwd and click Apply.
8.re-start the service.
This is what i did , and it worked.
good luck and hopefully oracle addresses these issues , they become frustrating to use the product.
Thanks,
Ram

Crystal Report Embedded server 2008

Hi SAP,
I have reports created in Crystal reports 2008 sp1 designer. Reports are created using stored procedures.Reports are called through .net application and placed at Crystal Report Embedded server 2008.If Reports are at local machine they work fine.If reports are at Crystal Report Embedded server 2008 it prompts for parameter and database credentials.
Here is my code
CrystalDecisions.CrystalReports.Engine.ReportDocument rd= new CrystalDecisions.CrystalReprots.Engine.ReportDocument();
String rptfilepath="ras://C:\Reports\EmbededRpt.rpt";
Rd.ReportAppServer="RasServer";
Rd.FileName= rptfilepath;
Rcd=rd.ReportClentDocument;
System.Data.Dataset ds = this.GetData();
Rd.SetDataSource(CrystalDecisions.ReportAppServer.DataSetConversion.DataSetConverter.Convert(ds));
CrystalReportViewer1.ReportSource=rcd.ReportSource;
Any response will be appreciated.
Thanks.

Hi,
I believe Crystal Report Embedded server 2008 does not come with .NET SDKs. You need to wait for its SP1 release that should make make .NET sdks available for the application.
Thanks.

HostXYZ.cacheserver - Crystal Reports Cache Server: Failed to start/stop

Hi,
We are unable to open any of the BO Crystal Reports through our 'Clarity PPM Web Application'.When we logged on to the BO CMC portal in the production environment, In the 'Servers' section, we could see the 'HostXYZ.cacheserver in 'Stopped' state.When we are trying to restart that server, it results in an error "HostXYZ.cacheserver - Crystal Reports Cache Server: Failed to start/stop".Could you please help me how to proceed further?Please let me know, if you need any other information.
Thanks,
Sandeep

WHich version of BO do you use? Go into the CMC navigate to Servers and check the Metrics section of your Central management server. There should be a version number like x.y.z.w there. Can you please post it here?
Regards,
Stratos

How to connect Crystal Report 2008 server with SAP BI/BW server

Hi ,
I have downloaded the 60 Days trial version of "Crystal Report 2008 Server' from sap site to my machine. Now i would like to connect this Crystal server with SAP BI and want to use the data of BI Bex queries and Infoproviders.
Can you please guide me how to connect them?
Aslo how can i get the free trial version of Intergration kit ..here please provide me the entire full path of site(to download the Integration Kit).....
Any inputs would be appreciated!!
Regards,
Naween

Hi Michelle,
Older versions of CR would allow you to run CR from a network share point but you still had to have a license for each user. Current versions of CR do not allow you to do this any more, possibly using a Citrix or Terminal Server would allow this but you still need a license for each user. Older versions had a Network install option.
And as suggested exporting to PDF or some other format is fine for end users viewing your output. They are not using CR but Adobe Reader or Word etc. to view the reports, they just can't use the Designer to view the reports.
Hope this is clear now?
Thank you
Don

A Crystal Reports job failed because a free license could not be obtained i

We have an enterprise application installed at a clients site where they have 10 CITRIX clients connecting to 5 APPLICATION servers (the servers are being load balanced). The application allows users to generate reports. The reports are generated on the APPLICATION servers. We have written some queued components which allow up to 5 reports to be generated at the same time. We have crystal reports XI installed on the APPLICATION servers. Currently we get the following error when users attempt to generate reports:
A Crystal Reports job failed because a free license could not be obtained in the time allocated
However if you change the queued components to only generate 1 report at any given time we do not get the error.
Any ideas on what could be causing this?
Thanks in advance.
Raman.

duplicate - please do not post multiple times

Crystal Reports Job Server

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