Crystal Reports - Saving and the transport request screen

Good morning BI people,
Has anyone had this annoyance?
You are creating a Crystal report(2008 v12.2.7.598) with connection to sap bi(7.01) and when you save, the transport request screen doesn't come up front of crystal reports, it is created behide the screen. so, you sit and look at the hour glass for 5 mins, move on to other things, and then you realize that the transport screen is behide the crystal reports screen. and, it is not like you can minimize the crystal screen. you have to minimize all your screens and then click on the crystal screen from you tool bar and then, the transport screen comes up.
anyone have a fix for this?
or am i alone....
thx,
Erik

Hi Brad
I'm not sure that Modules would show us anything in this case, so let's try a few other things:
1) Make sure you are using SP 1 for Crystal Reports Basic Runtime for Visual Studio:
Crystal Reports for VS 2005 and VS 2008 Updates & Runtime Downloads
2) Seeing as this works on dev, this may be some db inconsistency so enabling the report option "Verify on 1st Print" will be a good idea.
3) Double check the database client and make sure the same client is used on dev and deployed systems. Actually I take back my Modules negative as this is where it may prove useful. Once you have the Modules logs, look at who is loading the crpe32.dll, then look at that process and see the client dlls.
4) Check the printer driver; see if there are any updates. Try a different printer driver.
Ten subreports is not too bad, though not that good either as you are loading the report engine with at minimum 11 simultaneous reports (each subreport is considered to be a report). If a subreport is in a details section and the details section returns a 100 records, you are running 100 + 1 reports. This may lead to memory issues, which may lead to the error.
If I was a betting man, I'd put most of my money on the printer driver (based on your last addition to your post). What ever money I had left would go to some database issue (be it actual data or client related).
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Crystal Reports - Saving and the transport request screen

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