Crystal Reports Server 2008 Trial Installation Problem

I recently downloaded the trial version of Crystal Reports Server 2008 and ran into a problem with the installation key code sent to me. During the install, I enter the keycode and the install application says it is invalid. I'm attempting to install the Linux version on Red Hat Enterprise 5.2. I know that this is technically not a supported version of Linux but I would not expect that cause a problem with the key code.
Does anyone have any ideas on what is happening?
Thanks...

Hi Jeff,
I would suggest you to install Crystal reports on supported platform only.
To narrow down the issue you can try to install on other machine with supported environment so that it would be clear that the issue is with Keycode or not.
Regards,
Shweta

Similar Messages

Please help with my crystal reports server 2008 trial setup

Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!
Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
Then i setup the krb5.ini file like below (removed my server name and domain name)
[libdefaults]
    default_realm = DOMAIN.CO.UK
    dns_lookup_kdc = true
    dns_lookup_realm = true
    udp_preference_limit = 1
[realms]
DOMAIN.CO.UK = {
    kdc = DC.CO.UK
    default_domain = DOMAIN.CO.UK
i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
The server inteligence agent has been set to use the same username as i specified in the CMC which is also the service principal name and the administartion name
i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list
i have gone round in circles for days following the instructions, and nothing is happening
Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?
So now everytime i try to log in i get this error message
Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!
any ideas on things to check before we give up with this all together?

Hi Roberto,
With the changes when SAP took over BusinessObjects the support packaging also changed. It's the way it is now but we are moving to and giving as much options as we can. SAP works on the Self Serve practice. the info is available but you have to find it, which is another thing we are working on to improve for BOE/CRS.
Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

Crystal Reports Server 2008 trial install - unable to log into CMC

Hi,
I have been looking for a way to host my existing Crystal XI reports on our in house web application rather than using a thick client application with cview. I was told that the options were Crystal Reports Server 2008 or Visual Studio 2008. I have downloaded trials of both and am currently testing.
After installing Crystal Reports Server 2008, including MySQL DB and Tomcat web server, i am unable to log into any of the applications with the error that:
Error: Server SCOTTPC:6400 not found or server may be down (FWM 01003) null
After seeing this i checked the services on my test machine and found that the Server Intelligence Agent was not started. So i tried starting it and recieved the generic windows message:
Service on local computer started and them stopped. Some services stop automatically if they have no work to do ... etc
After multiple reboots and reinstalls i am still unable to use any aspect of the application as i am unable to log into the CMC as the server is down. Now i am new to Crystal reports and web servers so have a very limited knowledge of whats going on here - i am primarily a DBA. From what i can tell MySQL does not even appear to be installed but i cannot be sure.
Any suggestions?

ok... after research it seems a DSN has not been created.
Also when trying to start the server intelligence service i see the following in the application event viewer:
[Node Name: SCOTTPC]
[User Name: SYSTEM]
Server Intelligence Agent has failed to initialize because the bootstrap file C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\_boe_SCOTTPC.bootstrap is missing information about the CMS cluster. Please restore your bootstrap file from your backup.
i have recreated the bootstrap file but still get the same error.
i have SQL Server 2005 installed on this rig as well - could this be causing the issue? Would it be better for me to integrate this to SQL Server rather than using the MySQL DB that comes with Crystal server 2008?

Crystal Reports Server 2008 V1 installation on Windows Server 2008

Hello,
I am trying to install CRS2008V1 on Windows Server 2008 x64 with SQL Server 2008 and IIS 7.0. Installation wizard says that installation is finished succesfull but I cannot access CMC Console and InfoView. Is there anything which shuld be done more? CRS2008 installation on Windows 2003 was trouble free. I'm very confused now... Anyone can help me?
Regards,
Seb.

I had similar issues. My resolution was...
- In IIS Manager, create a new Application Pool called "Classic .NET AppPool"
- For that app pool, set the managed pipeline mode to "Classic"
- with that new app pool selected, click on View Applications in the right-hand panel
- make sure that you see all of the Business Objects applications listed, if not...
- click the Remove Filter link in the top panel
- open each Business Objects related application and assign it to the new app pool
You may need to do an iisreset at that point, but that cleared up the issue for me.

Problems with parameter button in Crystal Report Server 2008

Dear all,
I have problems with parameter button in Crystal Report Server 2008.
when I created some parameters and groups in Crystal Report 2008, they showed both parameters in 'Parameter button' and group in 'Group button' on the left, so I can choose or type without clicking 'Refresh button' But when I added it to Crystal Report Server 2008 and I click parameter button , it doesn't show any parameter. Only click refresh button to choose them. On the other hand, for 'Group Tree' is ok. When go to Default Setting-> Parameter, all parameters are in 'Unused parameter' First time I think I had problems with my installation, but when I reinstalled it again, it was like before.
Could any one help me with this?
I appreciate looking forward to your reply
Ketya

Try posting your questionin the correct forum, this is for SAP Business One, not Crystal reports Server

Crystal Reports Server 2008 Installation Error

Good day,
My name is Dominic Hung and I work at Business Objects. One of my clients is coming across an installation error on their evaluation of CRS 2008 and is detailed as follows:
They currently have the actual report writer (Crystal Reports 2008) on a desktop PC. It's not installed on the server.
We have the MySQL ODBC loaded on the local desktop as well as the server that is hosting CR2008 Server.
The credentials (userid/password) used in both the desktop and server's ODBC configuration is READ ONLY.
During the installation wizard for CR2008 Server, I key in the userid & password that I use when we create reports, but I receive an error stating that
CMS database error: STU000226
BusinessObjects Enterprise CMS: Unable to connect to the CMS system database "esc:10.127.214.22:3306". Reason: Database access error. Reason access denied for user 'jdcherry'@'% to database 'esc'
This is where everything stops and they can't go further. They are not sure why they are receiving the "access denied" error as shown above. They have no problem connecting to the MySQL database when they create a report using CR2008, the CR2008 SERVER won't accept my credentials during the installation.
QUESTIONS:
The "jdcherry" UserID (which I use) is READ ONLY on the MySQL database that's hosted on the Linux box. Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
If so, what level of access is required?
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
What other workarounds can be done for the client? The windows server they have Crystal Reports Server 2008 installed on has web services enabled but are continuing to come across issues. Any insight for the client would be greatly appreciated.

Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
The userID used when installing CRS must have dba previleges (create/drop tables) on the schema.
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
You should create a new schema/DSN for the CMS db. The installation of CRS creates 8 new tables.
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
No
All this information is in the BOE XI3.0 Installation Guide.

Crystal Report Server 2008 SP1 redistributable printing problems

I'm trying to print from a asp .net form after recently installing the Crystal Report Server 2008 SP1 redistributable.
When I click on the print button it brings up a empty messagebox with 'csprintdlg' in the title in IE7.
My installation on the Windows2003 is slighty different since my Inetpub\wwwroot folder is located on the D: drive.
The previous installer, included the aspnet_client\system_web\2_0_50727\crystalreportviewers12
on the C: drive but this one did not. I copied the folder from another server with just the initial version of the redistributable, everything works except printing.

Using [Fiddler|http://www.fiddlertool.com/fiddler/] on the client web browser machine will give you a clearer idea of what's amiss on the server.
It's a starting point for tracing back to what's missing or being denied on the server.
Following that, [Process Monitor|http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx] on the server is useful for hunting for missing components or permissions issues.
Sincerely,
Ted Ueda

Crystal Reports Server 2008 V1 - fix pack and service pack installation

I'm currently running Crystal Reports Server 2008 V1 - 12.2.0.290. I think this is SP2. I saw both SP3 and FP 3.1 available to download, but am not sure if I need both. Do I need to install SP3, then install the FP 3.1? The website doesn't appear to provide clear instructions on this.

Yes you need to upgrade to SP 3 and then you can Upgrade to FP 3.1.
The SP usually are major releas of the product when the FP are minor fix of the SP.
Ciao,
Massimo
Edited by: M. Cappelli on May 20, 2011 8:31 AM
Edited by: M. Cappelli on May 20, 2011 8:32 AM

CRYSTAL REPORT SERVER 2008 LINUX VERSION INSTALATION PROBLEM

GOOD AFTERNOON TO ALL ,
I am trying to install crystal reports server 2008 on RHEL4 .. after entering the product key...
it is trying to connect to existing database with follwing detalis given by me
..TNS NAME
userid and passwd or oracle user
error :
"failure to validate the database credential has a potentilal to crash the database at a later stage .enter correct information"
i set the all env for oracle oracle_home ,oracle SID ,LD path library..
i grant the source to oracle user also...
after that i tried same CRYSTAL REPORTS SERVER 2008 LINUX VERSION TRY TO INSTALL IN OTHER RHEL machine .it is not at all accepting the product key it self..
pls reply ..
Rehards
MAHENDRA

Post to the [Business Objects Enterprise Administration|BI Platform;
forum. This forum is for CR in .NET. (see the heading at the top of this forum).
Marking as assumed answered.
Ludek

Crystal reports server 2008 linux version instalation problem

GOOD AFTERNOON TO ALL ,
I am trying to install crystal reports server 2008 on RHEL4 .. after entering the product key...
it is trying to connect to existing database with follwing detalis given by me
..TNS NAME
userid and passwd or oracle user
error :
"failure to validate the database credential has a potentilal to crash the database at a later stage .enter correct information"
i set the all env for oracle oracle_home ,oracle SID ,LD path library..
i grant the source to oracle user also...
after that i tried same CRYSTAL REPORTS SERVER 2008 LINUX VERSION TRY TO INSTALL IN OTHER RHEL machine .it is not at all accepting the product key it self..
pls reply ..
Rehards
MAHENDRA

Post to the [Business Objects Enterprise Administration|BI Platform;
forum. This forum is for CR in .NET. (see the heading at the top of this forum).
Marking as assumed answered.
Ludek

Installing Crystal reports server 2008 v1 with iis

Hi All
I have downloaded a trial version of Crystal reports server 2008 v1 to install on our server.
We are runnning server 2003 and have iis version 6.0 installed.
I have run the installation wizard on our test server but when i get to the "Select Web Application Server" screen i am not given the option to select "Deploy the application in WACS" as the documentation suggests i should.
I continued with the installation using the "IIS Web ApplicationServer option" and selected the default iis website to deploy to but when i try to run the CMC and InfoView I just get the message "Internet Explorer cannot display the Webpage"
We have asp.net v1.1 installed and Application server is installed in windows components.
Does anyone have any idea what may be causing my problems. It is my first time install ing CRS so i may have missed something.
Any help would be appreciated.

CRS 2008 requires 2.0 framework to run

Do I need to uninstall Crystal Reports Server 2008?

Hello,
We recently installed Crystal Reports Server 2008 and began migrating reports off the CR Enterprise 9 platform and things were going pretty well.
One of our other locations began moving over their reports that are ran against an Oracle database and cannot get passed a connectivity issue. We found the following:
Oracle connectivity issues
If you are installing Crystal Reports Server 2008 V1 on a 64-bit Windows
platform, Oracle database connectivity issues may occur. If Crystal Reports
Server 2008 V1 is installed to a location that contains brackets in the folder
path, for example, C:\Program Files (x86)\, it will be unable to connect
to an Oracle database. Certain Oracle database clients such as version
10.2.0.2 or 10.1.0.2, may not function properly with any application that
has brackets in its folder path. When installing Crystal Reports Server 2008
V1, select an installation path that does not contain brackets, such as
C:\Program Files x86\ or contact Oracle support for an updated database
client.
We of course have everything installed in the default (x86) folder. My question is, is there a way to move the installation, or do I need to uninstall/re-install? If I need to re-install, is there a way to back-up and reload all of my existing jobs?

Hello,
CR must have the Oracle client installed. Unless you use a Wired Driver, which has the client engine built in, CR requires a client to be installed. It never has worked without the client installed.
Also, I've found that if you have more than one Oracle client installed it causes problems. Make sure the first one in the PATH statement points to the latest version of the client.
And yes you are correct, ODBC is a layer on top of the native client so it will be slower obviously because it has to go through one more layer of dll's to get to the server.
Thanks again
Don

Difference between Crystal Reports Server 2008 and Business Objects XI R2

Can anyone please help me know the difference between Crystal Reports Server 2008 and Business Objects XI R2? Both the support guides says that it supports Office 2007. I have a problem in exporting the reports to Excel 2007 .I have downloaded the trial version of Crystal Reports Server 2008 but still unable to view my complete reports in Excel 2007 through infoview because few of my report's colums are truncated and it still exports in Excel 2003.I have LiveOfficeXIR2_SP4 and Office 2007 installed. Is it so that i have to switch over to Business Objects XI R2 or any other to solve my problem instead of using Crystal Reports Server 2008 or is it the problem with the version of my Live office.Pls help me regarding this..
Babita.

Babita,
request you to post the same in the BO forums for more relevant answers...
Arun

I installed Crystal Reports server 2008, i'm geting server not started erro

Hi,
I'm getting error with server not started or not available error (FWM 01003). If i check in CCM, i don't see any entry for CMS server entry. How to start CMS server??? Please advise me. i installed trail version of crystal reports server 2008.
thanks in advance!!!
Ben.

I am a consultant for Business Object products and experienced the same exact problem. We were installing Business Objects Edge, which is similar to Crystal Reports Server 2008, with MS SQL Server 2000 SP4 for the CMS System Database on a server that was named <Numbers>-<Letters>.
We discovered that some scripts that the installation and CMS run fail when the Server Name of the Business Objects Edge Server start with a number. When the CMS System Database is setup, a table called CMS_IdNumbers6 is created. It should have three columns, NameId, IdName and third column that is named after the server where you are installing Crystal Reports Server 2008, Business Objects Edge or Business Objects Enterprise. This column is called <ServerName>_iad_intensive_int_6400.
This column fails to get created when your server name starts with a number and subsequent scripts that insert records into this column fail. Renaming the server where we were installing Business Objects Edge to <Letters><Numbers> (no dashes either to be safe) solved the problem. We were successfully able to install Business Objects Edge. Please note: This is the server where you are installing Crystal Reports Server 2008 that needs to be renamed and NOT the MS SQL Server--just making a note because we had to go back and forth with our server team a couple of times on this point.

Crystal Report Server 2008

Hi all....
i was downloaded a free trial Crystal Report Server 2008.. I want to schedule the reports.. In destination part, i chose File System.. but when it run, was failed. the log error message is:
destination DLL disabled. [CrystalEnterprise.DiskUnmanaged].
When i am looking in forum, i find the same problem and this is a solution that another people give:
CMC -> Servers -> Adaptive Job Server -> Properties -> Destination
Add destination 'File System'
Go to your CMC>SERVERS>WEBI Job Server>Destinations>Unmanaged Disk should be enabled.
CMC>SERVERS>Deski Job Server>Destinations>Unmanaged Disk should be enabled
CMC>SERVERS>Destination Job Server>Destinations>Unmanaged Disk should be enabled.
My Questions is:
1. I dont found WEBI Job Server, Deski and Destination Job Server in my CMC. it just have like a server name like:
AdaptiveProcessingServer, CentralManagementServer,CrystalREportsCacheServer, CrystalREportsJobServer, CrystalReportsProcessingServer, DestinatonJobServr, EventServer, InputFileRepository, ProgramJobServer etc..
2. In Preferences tab, it just have General, Change Password and Crystal Reports Section.. in help file, it have more than 3 section like Web Intelligence section etc..
Could i have an advice? or this is an impact from free trial downloaded??
Thanks and Regards,
handri

Thanks Fritz..
Regards,
Handri Yatmo

Crystal Reports Server 2008 Trial Installation Problem

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