Crystal Reports Server licensing

My question concerns Crystal Reports Server licensing.
There is a limit of 20/100 licenses per server and 1 server per deployment. What should I do to implement solution that requires more than that? What does "deployment" mean in terms of licensing?
I'm not sure if this is the right place to post a question like that.
Regards,
Stanislav

You would need to purchase Business Objects Enterprise if you need a scalable solution as far as I know.
You will need to talk to a sales person for a more definitive answer.
1-800-877-2340
Best Regards,
Jason

Similar Messages

  • Crystal Reports Server XI License problem

    Post Author: Seb
    CA Forum: Upgrading and Licensing
    Hi all,
    I've been trying to install and run the crytal reports server and have had a number of problems. I got around the dreaded cms server can't start issue by deleting and reinstating the databases.
    now I have this when trying to login to Infoview
    Unable to retrieve system information. Please ensure that the system has a valid license key.
    I've been on and registered and try and enter the new license key into  the CMC but then get this error
    "There was an error while writing data back to the server: Unable to load keycode.dll"
    I'm guessing it's probably some sort of permissions/registry issue but don't know where to look next.
    Cheers
    Seb

    Thanks for the information.
    Actually we do not find "Central Management Console" in Start/Programme/Crystal Reports Server 2008/Crystal Reports Server 2008/.
    We also tried using the http://webserver:8080/CmcApp/ by providing the correct hostname and also with the IP address; but we get a webpage not found error.
    Could you please help us. We are not able to find Central Management Console.
    Thanks is advance!!!!

  • Crystal Report Server - how to release concurrent user license

    Hi all,
    I have a client using Crystal report server 2008, they have 25 concurrent user license.
    On all the services, the timeout properties is using the default 20 minutes timeout.
    If user close a session by pressing the X, instead of clicking Logout, it did not release the license.
    Example, instead of recording 12 active user session, it seems to show 15 user sessions where CR server shows that one of the users has 3 sessions open when in fact he only has one session.
    Is there a way to resolve that?
    From the forum post, I found one of them indicating that there is no solution to this.  Is it true?  I hope I am just missing something.

    There are no session release tools built into XI other than restarting the CMS. If you want you can use SDK code [such as this |http://johnnyye.com/blog/2008/08/12/business-objects-xi-session-removal-tool/]to accomplish a psuedo session management.
    In the current version of CRS the cms or code are the 2 best options. I'd keep a look out for changes in future service packs but I'm not aware of anything specific that will be done.
    Regards,
    Tim

  • Crystal report server 10 license troubleshooting issue

    I got the following errors on my crystal report server 10 these few days and the number of errors increase.
    I found that the crystal license will be used by alot of system connections when the licenses runs out.
    Currently we have 18 concurrent crystal licenses.
    However, the timing of these errors varies to the time of the crystal license 1 or 2 hours before.
    1. Invalid printer specified.
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    Is there any tool for me to troubleshoot this crystal license issue?
    I am using crystal enterprise 10 report server together with a few cluster report servers.

    You need to go to https://websmp203.sap-ag.de/support and sign-up. You will be asked to fill in your installation or partner number (if applicable). Depending on this you will get access. I'm not sure if you a charged. Creating an OSS note should be covered as part of the 'standard' support contract.
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    Martijn van Foeken
    Focuzz BI Services
    http://www.focuzz.nl
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    http://twitter.com/mfoeken

  • Crystal Report Server 9 - licenses problem

    I am using ASP with Crystal Report Server 9 in an inhouse web application which provides many online reportings.
    Here is my problem : when the number of concurrent reporting request increases, the RAS could not respond. Check from IIS log and found the following error :
    [ 2010-08-05 09:52:11 W3SVC1 168.83.0.31 POST /leasing_activities/gen_approval_form.asp |350|80041018|The_maximum_number_of_concurrent_licenses_has_been_exceeded. 80 - 168.81.101.21 500 0 0 ]
    The RAS would then keep in a very high utilization and what I have to do is to either restart the RAS service or the RAS server in order to get it operating again.
    Sometimes it affects the IIS (my guess) as users' front end program would also hang up. Note that my IIS and RAS resides in different servers.
    Questions
    Is the problem ( high utilization and non-responsive ) caused by the licenses ?
    Whether I need to purchase additional user licenses for the RAS or anything I could do to fix the problem ?
    If the projected number of users is about 150, do I need to buy each user a licence ( total 150 lcenses ) ? Is there any server license that could support such population of users ?
    Many thanks in advance.

    Is the problem ( high utilization and non-responsive ) caused by the licenses ?
    It is probably a combination of running out of licenses and overwhelming the RAS Server.
    Whether I need to purchase additional user licenses for the RAS or anything I could do to fix the problem ?
    RAS 9 has been out of support for years now and licenses can no longer be purchased as far as I know.
    If the projected number of users is about 150, do I need to buy each user a licence ( total 150 lcenses ) ? Is there any server license that could support such population of users ?
    You will have to talk to sales to see about moving to a newer supported platform for that number of users.
    Jason

  • Crystal Report Server 2008 Named User License

    Hi,
    Where can I find pricing info for Crystal Report Server 2008 Named User License?
    This is for an existing Crystal Report 2008 Server installation, which was initially licensed with CAL. The user would now like to add dedicated NUL clients.
    I found the following in the online store, but that includes a server license, which is not required in this case.
    http://store.businessobjects.com/store/bobjamer/en_US/pd/ThemeID.29254600/parentCategoryID.57065700/categoryID.57103400/productID.105954100/categoryId.57103400
    Thank you
    Kind Regards,
    Alain Braibant

    You need to contact your sales contact in SAP. Pricing is not availble in public.

  • Crystal Reports Server XI R2 - RAS service will not start

    We had a copy of Crystal Reports Server XI R2 running on a Windows 2003 SBS Server and the database running on SQL Server 2000 on the same box. We were forced to upgrade this server Windows 2003 SBS Server 2003 R2 with SQL Server 2005. The upgrade worked fine however after the upgrade we could no longer open reports in infoview.
    We soon realised that the RAS(Report Application Server) service was stopped however we could not start it.
    We tried doing a full uninstall(deleting the directory and registry info) and reinstall several times on the same server pointing to the existing database and trying to create a new database in both MYSql and SQL Server but again the same problem. While our licensing agreement means we can only install it on one server we tried on another and again we had the same issue.
    We see several errors in the event viewer of the server, these are:
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    -Failed to register with the CMS 'Server Name'. Please make sure the CMS is up and running. Attempting an automatic retry. (Source: We see this error show on a fair few of the service after stopping and firing up services, but they seem to disappear)
    -An error occurred while creating a Page Server subprocess.(Source: BusinessObjects_pageserver)
    If I try firing the crystalras executable just for interest sakes I get a "No valid license found for this product" error.
    We thought it may have been a license issue caused by the upgrade but have been told that the license key still appears to be valid.
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    Hey did anyone ever answer your question, I have exactly the same problem 4 years later, sigh

  • Invalid Key code Error while installing crystal report server 11

    While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
    MAILS--Dear Mohit,
    Thanks for the patience.
    We have received the below update from the Licensing Team.
    You received your permanent key in respect of these licenses - the key is  for Crystal Reports Server XI.
    You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer.  The software included was version XIR2, but you elected to use version XI instead and received key .
    You would need to enroll the licenses in maintenance if you want to upgrade them.
    In case of any queries please create a ticket via the Service Market Place.
    Regards,
    Jessy
    Customer Interaction Center
    SAP Active Global Support
    Hello Jessy,
    The customer received their permanent key in respect of these licenses - the key is  for Crystal Reports Server XI.
    They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer.  The software included was version XIR2, but they elected to use version XI instead and they received key .
    They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
    Kind regards,
    Rosemary
    From: BOSAPASIA
    Sent: 29 September 2009 05:49
    To: Savage, Rosemary
    Subject: FW: Crystal Reports Server Installation Issue
    Importance: High
    HI Rose ,
    Need your assistance on the below issue.
    Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
    He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
    Regards,
    Jessy
    CIC Team Lead
    Customer Interaction Center
    Global Support Centre India
    SAP Labs India Pvt Ltd
    Hi,
    Providing you with the required details to proceed further
    Registration Number-
    Registration Email Address-taxmantra.support
    And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
    Dear Mohitk,
    Thank you for your information.
    I checked with the concerned colleague and received the below update:
    Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
    If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
    If you did not register before, as the promotion is over so the key code could not be replaced.
    I request you to kindly check the same at your end and revert with the details.
    Moreover, there are two ways for Crystal Report customer to get support.
    One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
    A learning map was provided, listed on left column.
    The other is customer with only Crystal report product, the support is via SDN.
    http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
    Customers can first check whether other customer has got the same issue and find the reply from our engineers.
    You may also post your own thread for support.
    Anything else I could help, please do not hesitate to contact again.
    Hi,
    I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
    Please find attached the Scanned Document  containing the details as per the details required by you.
    Hope to see a quick resolution for the issue.
    Dear Mohit,
    Thank you for your e-mail.
    As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
    Your customer number:
    Your customer name and address:
    Purchase order number:
    Any other products purchased along with Crystal Reports Server 11
    Any S-User Id:
    Any old case ID:
    Please feel free to contact us if any further queries.
    Hi,
    I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
    We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
    "The product key code you have entered is incorrect"
    We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
    Please help us to resolve the issue as early as possible.
    My contact number:
    If you need any further information do let me know

    Ajit,
      By design, the product is not able to be installed under the superuser account.
    1.  Create a new user and specify a home directory for the user without a quota set.
    2.  Copy or move the installation files to a directory that the new user can read.  I suggest you move the installation files directly into the new user's home directory.
    3.  Logon as the new user (or su - newuser)
    4.  run the installation shell script using that new user's account.
    NOTE:  Ensure the system meets the requirements from the supported platforms documents.
    .Tony

  • How to install SharePoint MOSS 2007 PIK for Crystal Report Server XI R2?

    My configuration is :
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    I have downloaded the kit installation: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/webcontent/uuid/503988db-58c5-2b10-f79d-cb96700417f9 [original link is broken]
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    BusinessObjects XI Release 2 SharePoint 2007 Portal Integration Kit
    Download BusinessObjects XI Release 2 SharePoint 2007 Portal Integration Kit - ZIP 5MB
    I do not have BO Enterprise.
    Thanks,

    Answered my own question.  Managed to upgrade to 5.0 following this process, but follow these instructions with care...
    1.  Stop all CMS services in Config Manager.
    2. Go to Add/Remove programs and click "change" for Crystal Reports Server XI.  Click on "Modify" then change the entry for MySQL4.1.13a to "Entire Feature will be unavailable" (from Enterprise -> Server Components -> Servers - > Central Management Server).  This will remove the existing mySQL version and any data/license key information/customisation, so be wary.
    3. Install the desired version of mySQL.
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    6. Once the datasource is sucessfully recreated, restart the Crystal service in the Config Manager.
    7. Open the Config tool, and add your license key. Then Re-Enable all the servers within the Servers page.
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    This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

  • Crystal Reports Server vs BOEXI3.1

    We currently have BOEXI3.1
    I am trying to figure out a solution that would allow an Asp.net front end to display my crystal reports.
    What is the difference between Crystal Reports Server and what I have? It would seem that with what I have now I am going to run into some license issues. We have 200+ users that I want to allow them to run the report from their browser. There is no way we are going to buy that many licenses( I am not sure that is even possible anyways) I am not sure what solution works best for that. Any help would be most appreciated.

    Hi,
    Crystal Reports Server is intended for small to medium sized organizations that require the ability to create, manage, and deliver reports over the web. A single server solution packaged with Crystal Reports XI and five concurrent access licenses, Crystal Reports Server is ideal for delivering reports to small groups of users. It is currently available for Windows, Red Hat Enterprise Linux 3, and SuSE Enterprise Server platforms.
    BusinessObjects Enterprise is a multi-server Business Intelligence (BI) platform designed to address large-scale reporting and BI requirements. It handles all types of Business Intelligence content including Performance Management, Web Intelligence and OLAP Intelligence.
    BusinessObjects Enterprise is also recommended for its advanced capabilities such as Auditing, Crystal Reports Explorer, and the new Encyclopedia and Process Tracker. Similarly, BusinessObjects Enterprise is offered across a broad range of enterprise operating systems including Solaris, AIX, Linux, and Windows DataCenter.
    Regards,
    Bashir Awan

  • Viewing Crystal Report Server reports in web application

    I would like to create a .net web application (Visual Studio 2005) to connect to a Crystal Reports Server (XI R2), retrieve a list of reports and then view the reports in crystalreportviewer embedded in the app. Since the BusinessObjects XI .Net Providers does not include crystalreportviewer, it looks like I will need to use Crystal Reports .NET for VisualStudio runtime. 
    1) Even though the third party would have a licensed Crystal Reports Server would they need an additional license for the use of crystalreportviewer provided in the Crystal Reports .Net runtime?
    2) Is there another option for using crystalreportviewer without installing the entire crystal reports .net runtime? The reports will  not be modified in any way, they will just be viewed in a web app. I have previously used OpenDocument to view the reports, but that is not an option in this case.
    Thanks,
    Coleen

    Hey koko1313,
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    Insert disc,
    do a custom install,
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    I do not know anything regarding the licensing question for third party, but cr.net sdk custom app a separate license need to be purchased by third party.Sorry!
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    DDCRDev

  • Crystal Report Server XI R2 - Upgrade MySQL to 5.0 or 5.1?

    Although SP4 for Crystal Report Server XI R2 contains mySQL v 4.1.23, there are security vulnerabilities which are only addressed in 4.1.24 and 4.1.25.  These versions are not in release in binary form from mysql.com, as 4.1 is no longer supported.
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    Thanks
    Paul

    Answered my own question.  Managed to upgrade to 5.0 following this process, but follow these instructions with care...
    1.  Stop all CMS services in Config Manager.
    2. Go to Add/Remove programs and click "change" for Crystal Reports Server XI.  Click on "Modify" then change the entry for MySQL4.1.13a to "Entire Feature will be unavailable" (from Enterprise -> Server Components -> Servers - > Central Management Server).  This will remove the existing mySQL version and any data/license key information/customisation, so be wary.
    3. Install the desired version of mySQL.
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    5. In the Central Config Manager, select the CMS and display its properties.  Select the Dependencies tab and remove the old version of mySQL and add the new version.  Click on the Config tab, then Select Datasource.  Select mySQL driver, then complete the details for the newly created database.  Once complete it will still produce an error, at which point you need to select the options to Re-create the Current Datasource.
    6. Once the datasource is sucessfully recreated, restart the Crystal service in the Config Manager.
    7. Open the Config tool, and add your license key. Then Re-Enable all the servers within the Servers page.
    8.  Any other customisation or preferences would need to be re-applied.
    This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

  • Crystal Reports Server XI 2008 R2 - Problem

    We have installed the "Crystal Reports Server XI 2008 R2" and registered the product,  if we try to generate the crystal report at the server, it gives the below error message (Message logged at the following path C:Program FilesApache Software FoundationTomcat 5.5logs)
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    Thanks for the information.
    Actually we do not find "Central Management Console" in Start/Programme/Crystal Reports Server 2008/Crystal Reports Server 2008/.
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  • Crystal Reports Server XI upgrade to Crystal Reports Server 2008

    I have downloaded the Crystal Reports Server 2008 upgrade from the portal.  Questions:
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    If I do indeed need a 2008 license key, how do I obtain one?  It will not accept may CRXI Server keys, and I cannot see anyplace to download the new keys.
    Any help would be appreciated.
    Jeff

    Hi,
    I think you can request for new keys:
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    Request key codes for new orders via SAP Marketplace (SMP), will receive a download letter on new purchases providing them with their SMP login credentials. Using these credentials you can login and click in the "Keys & Requests" tab > Request a License key.
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  • Crystal Report Server 2008 - Schedule/Process/History Grayed Out on CMC

    Hi - I'm using Crystal Reports Server 2008 (11.5) and am unable to schedule reports - the schedule (as well as the Process and History) tabs are greyed out in the Central Management Console and don't appear at all in Infoview. In addition I can specify the database when I setup a new report or when using the Publishing Wizard to import files I don't get the dialogue about scheduling.
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    Can you please try one of the CRS 2008 keys from the folowing file?
    [https://service.sap.com/~sapidb/011000358700000213152009E]
    Regards,
    Stratos
    PS: You can change the license keys in the CMC.

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