Crystal Reports Server problem

Hi,
i'm an administrator but i cann't create new objects in Crystal Reports Server. What's happening?
pls. help

Hi Henk,
What error message are you getting for not being able to create an object, and what exact step were you taking at the time of error?
Hitomi

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Crystal Report Server Backup and Recovery problem

I have a problem on the backup Crystal Report Server
My Environment:
- Windows Server 2003
- Crystal Report Server XI R2
- MySQL Database for Central Management Server System Tables(Default setting in the Crystal Report Server installation)
- Tomcat (Default seting in the Crystal Report Server installation)
I stop the Central Management Server before backup.
I run the following command to backup Central Management Server System Table:
mysqldump --user=root --password=pass1234 boe115 > C:\CMSBackup.sql
It is ok to generate CMSBackup.sql file.
After backup, I re-install the Crystal Report Server and run the following command to restore Central Management Server System Table:
mysqldump --user=root --password=pass1234 boe115 < C"\CMSBackup.sql
After finish the restore process, I cannot found my setting on the Central Management Server System.
Any backup step i missed ?

Hi Stefan,
Thank you for your reply.
I had set Users Rights, Folders setting, Group setting, and Windows Authentication information in the Crystal Report Server
Also I had upload reports to Crystal Report Server, but i cannot found above information after I restore the MySQL CMS database.
Any step i missed ?
About the Output File Respository, Can i copy and paste the Input and Output File Repository ?

Problems with parameter button in Crystal Report Server 2008

Dear all,
I have problems with parameter button in Crystal Report Server 2008.
when I created some parameters and groups in Crystal Report 2008, they showed both parameters in 'Parameter button' and group in 'Group button' on the left, so I can choose or type without clicking 'Refresh button' But when I added it to Crystal Report Server 2008 and I click parameter button , it doesn't show any parameter. Only click refresh button to choose them. On the other hand, for 'Group Tree' is ok. When go to Default Setting-> Parameter, all parameters are in 'Unused parameter' First time I think I had problems with my installation, but when I reinstalled it again, it was like before.
Could any one help me with this?
I appreciate looking forward to your reply
Ketya

Try posting your questionin the correct forum, this is for SAP Business One, not Crystal reports Server

Crystal Reports Server 2008 Trial Installation Problem

I recently downloaded the trial version of Crystal Reports Server 2008 and ran into a problem with the installation key code sent to me. During the install, I enter the keycode and the install application says it is invalid. I'm attempting to install the Linux version on Red Hat Enterprise 5.2. I know that this is technically not a supported version of Linux but I would not expect that cause a problem with the key code.
Does anyone have any ideas on what is happening?
Thanks...

Hi Jeff,
I would suggest you to install Crystal reports on supported platform only.
To narrow down the issue you can try to install on other machine with supported environment so that it would be clear that the issue is with Keycode or not.
Regards,
Shweta

Crystal Reports Server XI License problem

Post Author: Seb
CA Forum: Upgrading and Licensing
Hi all,
I've been trying to install and run the crytal reports server and have had a number of problems. I got around the dreaded cms server can't start issue by deleting and reinstating the databases.
now I have this when trying to login to Infoview
Unable to retrieve system information. Please ensure that the system has a valid license key.
I've been on and registered and try and enter the new license key into the CMC but then get this error
"There was an error while writing data back to the server: Unable to load keycode.dll"
I'm guessing it's probably some sort of permissions/registry issue but don't know where to look next.
Cheers
Seb

Thanks for the information.
Actually we do not find "Central Management Console" in Start/Programme/Crystal Reports Server 2008/Crystal Reports Server 2008/.
We also tried using the http://webserver:8080/CmcApp/ by providing the correct hostname and also with the IP address; but we get a webpage not found error.
Could you please help us. We are not able to find Central Management Console.
Thanks is advance!!!!

Crystal Report Server 9 - licenses problem

I am using ASP with Crystal Report Server 9 in an inhouse web application which provides many online reportings.
Here is my problem : when the number of concurrent reporting request increases, the RAS could not respond. Check from IIS log and found the following error :
[ 2010-08-05 09:52:11 W3SVC1 168.83.0.31 POST /leasing_activities/gen_approval_form.asp |350|80041018|The_maximum_number_of_concurrent_licenses_has_been_exceeded. 80 - 168.81.101.21 500 0 0 ]
The RAS would then keep in a very high utilization and what I have to do is to either restart the RAS service or the RAS server in order to get it operating again.
Sometimes it affects the IIS (my guess) as users' front end program would also hang up. Note that my IIS and RAS resides in different servers.
Questions
Is the problem ( high utilization and non-responsive ) caused by the licenses ?
Whether I need to purchase additional user licenses for the RAS or anything I could do to fix the problem ?
If the projected number of users is about 150, do I need to buy each user a licence ( total 150 lcenses ) ? Is there any server license that could support such population of users ?
Many thanks in advance.

Is the problem ( high utilization and non-responsive ) caused by the licenses ?
It is probably a combination of running out of licenses and overwhelming the RAS Server.
Whether I need to purchase additional user licenses for the RAS or anything I could do to fix the problem ?
RAS 9 has been out of support for years now and licenses can no longer be purchased as far as I know.
If the projected number of users is about 150, do I need to buy each user a licence ( total 150 lcenses ) ? Is there any server license that could support such population of users ?
You will have to talk to sales to see about moving to a newer supported platform for that number of users.
Jason

Problem deploying OLAP report to Crystal Reports Server

I have developed a simple OLAP cube report using Crystal Reports Developer (11.0.0.1.1282). The report correctly previews and shows values against the cube that I have chosen as the datasource. The datasource is not my local computer but another computer (on the same network) that contains an Analysis Services 2005 cube. Crystal Reports Server (11.5) is installed on the same computer that contains the datasource.
Using the CMS I uploaded the OLAP cube report to the server. After that was finished I changed the "When viewing report" radio button to "Use same database loging as when report run" in the Process/Database setcion. I logged into the InfoViewer and navigated to the report and executed it. When the report executes I get the following error:
Crystal Reports: Print Engine Error
Unable to retrieve Object.
Crystal Reports: Print Engine Error
I wanted to make sure that the server was running correcly as it is a fresh install. So I created a standard report that connects to a SQL Server 2005 datasource and displays the contents of a table. When I uploaded this report to the Crystal Report Server it rendered correctly.
What do I need to do to make the OLAP cube report render correctly?

I'm not sure about using OLAP with CR on the server, maybe someone else will have more input on that.
When using OLAP on the server I recall that you must install PTS (it was like OLAP - ODBC) but it didn't require any config just to be installed on the server.
You mentioned CR 11.0 what version is the server? I don't believe SQL 2005 analysis services was ever tested with XIR1 (version 11). You can check the supported platforms by clicking the business obejcts link above and selecting articles, then your version.
Do you have olap intelligence? That was a seperate product on version 11 that was used to create .car reports off of OLAP.
Regards,
Tim

Crystal Reports Server XI 2008 R2 - Problem

We have installed the "Crystal Reports Server XI 2008 R2" and registered the product, if we try to generate the crystal report at the server, it gives the below error message (Message logged at the following path C:Program FilesApache Software FoundationTomcat 5.5logs)
Message:
Alle 0 Lizenzen für den gleichzeitigen Zugriff (Concurrent Access Licenses) werden derzeit verwendet, oder der Lizenzschlüssel für Ihr System ist abgelaufen. Versuchen Sie es später noch einmal, oder wenden Sie sich an Ihren Systemadministrator, um zusätzliche Lizenzen zu erhalten
Could you please let us know what may be the problem

Thanks for the information.
Actually we do not find "Central Management Console" in Start/Programme/Crystal Reports Server 2008/Crystal Reports Server 2008/.
We also tried using the http://webserver:8080/CmcApp/ by providing the correct hostname and also with the IP address; but we get a webpage not found error.
Could you please help us. We are not able to find Central Management Console.
Thanks is advance!!!!

Crystal reports server XI release 2 installation problem

Hello, everybody,
got 2 of crystal reports server XI release 2 packages back in 2006
since then only crystal reports designer were used (great software) and it works fine.
but now trying install the server version included in the package, installation gives error
on the key what is supplied with in the package.
error message said "the product key code you entered is not valid"
is there are any time restriction on the official key codes?
can anyone, please, comment?
with best,
Janis Briedis

Please re-post if this is still an issue to the Business Objects Forum or purchase a case and have a dedicated support engineer work with you directly

Problem logging into infoview crystal reports server X1

Hi, i'm trying to move our crystal server to another server but am running into issues.
Our server is Windows 2003 R2 SP2
we use Active directory authenication.
when logging into infoview the follow error appears.
An error has occurred: An unknown error has occurred.
http://ctcvicrs01/businessobjects/Enterprise11/InfoView/error.aspx?aspxerrorpath=/businessobjects/Enterprise11/InfoView/logon.aspx
Strange thing is if you clear the error part of the url
http://ctcvicrs01/businessobjects/Enterprise11/InfoView/
and hit refresh it logs you in fine.
any ideas?

Typical owners of Crystal Reports Server do not have access to the above mentioned Business Objects ESD (Electronic Software Delivery) site to download software/patches. These customers are usually small to mid market customers that have to purchase the product from our partners/resellers. Only actual customers that purchase directly from Business Objects get access to ESD. This is the reason why there was a special CR XIR2 Server SP2 patch that used to be available for download on the publicly available http://technicalsupport.businessobjects.com website. Unfortunately that site now redirects to the new SAP site. That all being said, I have also run in to the issue with searching the new SAP download site not returning any results for SP2. This was a few weeks ago, and I just figured they were not finished getting all the files categorized and available for download yet. I will follow up internally and see if I can get this issue resolved.
Stay tuned for more details.
Regards,
Jack

Having problems install 30-day trial Crystal Reports Server 8.5

We want to buy the Crystal Reports Server to utilize its InfoView feature for deployment and publishing, but the install isn't going too well.......
The install process is asking for CMS Cluster Key and we have none.
Please help.

Hello Edward,
Please go through below forum, you need to follow the same steps given.
Installing Business Objects 4: Business Objects BI 4.0 - Installation Step by Step
-Mahesh

CRYSTAL REPORT SERVER 2008 LINUX VERSION INSTALATION PROBLEM

GOOD AFTERNOON TO ALL ,
I am trying to install crystal reports server 2008 on RHEL4 .. after entering the product key...
it is trying to connect to existing database with follwing detalis given by me
..TNS NAME
userid and passwd or oracle user
error :
"failure to validate the database credential has a potentilal to crash the database at a later stage .enter correct information"
i set the all env for oracle oracle_home ,oracle SID ,LD path library..
i grant the source to oracle user also...
after that i tried same CRYSTAL REPORTS SERVER 2008 LINUX VERSION TRY TO INSTALL IN OTHER RHEL machine .it is not at all accepting the product key it self..
pls reply ..
Rehards
MAHENDRA

Post to the [Business Objects Enterprise Administration|BI Platform;
forum. This forum is for CR in .NET. (see the heading at the top of this forum).
Marking as assumed answered.
Ludek

Crystal reports server 2008 linux version instalation problem

GOOD AFTERNOON TO ALL ,
I am trying to install crystal reports server 2008 on RHEL4 .. after entering the product key...
it is trying to connect to existing database with follwing detalis given by me
..TNS NAME
userid and passwd or oracle user
error :
"failure to validate the database credential has a potentilal to crash the database at a later stage .enter correct information"
i set the all env for oracle oracle_home ,oracle SID ,LD path library..
i grant the source to oracle user also...
after that i tried same CRYSTAL REPORTS SERVER 2008 LINUX VERSION TRY TO INSTALL IN OTHER RHEL machine .it is not at all accepting the product key it self..
pls reply ..
Rehards
MAHENDRA

Post to the [Business Objects Enterprise Administration|BI Platform;
forum. This forum is for CR in .NET. (see the heading at the top of this forum).
Marking as assumed answered.
Ludek

Crystal Report Server 2008 SP1 redistributable printing problems

I'm trying to print from a asp .net form after recently installing the Crystal Report Server 2008 SP1 redistributable.
When I click on the print button it brings up a empty messagebox with 'csprintdlg' in the title in IE7.
My installation on the Windows2003 is slighty different since my Inetpub\wwwroot folder is located on the D: drive.
The previous installer, included the aspnet_client\system_web\2_0_50727\crystalreportviewers12
on the C: drive but this one did not. I copied the folder from another server with just the initial version of the redistributable, everything works except printing.

Using [Fiddler|http://www.fiddlertool.com/fiddler/] on the client web browser machine will give you a clearer idea of what's amiss on the server.
It's a starting point for tracing back to what's missing or being denied on the server.
Following that, [Process Monitor|http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx] on the server is useful for hunting for missing components or permissions issues.
Sincerely,
Ted Ueda

Drop down boxes ok in Crystal Reports but not ok in Crystal Reports Server

I have the following problem with "dynamic dropdowns"
Initially, I have a Crystal Report (.rpt). It has two dynamic drop downs. They work
in both Crystal Reports Designer (preview) and Crystal Reports Server (right-click-View).
The first drop down is the result of a rather complex sql query. The second drop down
is a child of the first.
I make a small change to the sql "WHERE" clause using the Crystal Reports Designer. It works fine in preview.
I save (Enterprise mode) to Crystal Server. I use Business View Manager to configure
the _DC_n object. (I did notice that the .._DC_n gets incremented by one.)
The _DF object seems to know about the updated sql so I do not have change it.
However, when I go to back to Crystal Reports Server, and right-click-View, the
"dynamic dropdown" is not working properly. I can not make sense
of what has been retrieved.
Please tell me what is most likely to have gone wrong here? The Business View Manager
seemed to knew about the sql change. But Crystal Reports Server has
not responded to the change in the same way as Crystal Reports Designer.
...thank you, Stan

When you publish a report to Crystal Server, the dynamic prompts are no longer handled in the report itself. Instead depending on how they're published, they either go away or they're published to the "repository" and managed through the "Business View Manager" (BVM), which is available as part of the Client Tools install.
To get the dynamic prompt into the repository, you have to check the "Enable Repository Refresh" checkbox at the bottom of the "Save As" screen after you log in to CRS. However, doing it this way is NOT best practice, especially if you're using the query from the report to provide the data for the prompt. If you do this for all of your reports, you get a LOT of bloat in the repository objects and it makes the job of migrating from one version of CRS to another MUCH more difficult!
What I've done in the past to get a simple "sample" prompt published is create a report that just contains the data that I want to have in the dynamic parameter using a single table - this is usually what I call a "lookup" table that has a "code" field and a "description" or "name" field. I then create a dynamic parameter in that report that just pulls the data from the single table. I'll publish the report to my favorites with the Repository Refresh enabled.
I then run the BVM and look for the following objects (default location is under "Cascading Dynamic Prompts":
<prompt name>_DC - This is the Data Connection for the prompt. Edit this, enter the password, and set it to "Never Prompt" for the password. NOTE: This DC can be reused by multiple prompts. If you continue to add prompts through publishing Crystal Reports with prompts, you will get MANY of these that all point to the same database!
<prompt name>_DF - This is the Data Foundation for the prompts. When you create a new one, you need to select an existing DC and then either one or more tables or write a command to provide the data for your prompt. It works much like the Database Explorer in Crystal. The one that was just saved has all of the information required for the prompt.
<prompt name>_BE - This is the Business Element. When you create one, you have to select and existing DF and one or more fields. You can also create a filter on the data. This is used to generate the SQL that will be run to provide the data for the prompt.
<prompt name>_ BV - This is the Business View. When you create one, you have to select the Business Element. I'm not sure of the exact purpose of this, but you have to have one in order to set up the "List of Values".
<prompt name> - This is the List of Values (LOV). This defines what fields are available for the prompt itself.
You can create folders to organize these objects so that its easier to maintain.
To use a LOV that you've defined in BVM to feed data to new dynamic prompts, do the following:
1. Connect to CRS from Crystal.
2. Create/Edit your prompt.
3. Set the prompt to be dynamic.
4. Under "Choose a Data Source", select "Existing" and select the LOV from the drop-down list.
5. Update the properties in the parameter.
When viewing or scheduling a report, the dynamic prompts will run through the Crystal Reports 2013 Report Application Server in CRS (it will be named differently if you're not on CRS 2013, but will have "Report Application Server" in the name.)
-Dell

Crystal Reports Server problem

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