Crystal Reports Server XI Manual

Is there a manual anywhere on this site for using Crystal Reports Server XI? We received it with our normal developer's crystal reports and we have installed it, but do not know "how" the process works to actually use it to publish a report for users to actually use...
TIA!

Please try http://help.sap.com/content/bobj/overview/index.htm
You should be able to navigate to a number of guides via that link
Tony

Similar Messages

Please help with my crystal reports server 2008 trial setup

Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!
Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
Then i setup the krb5.ini file like below (removed my server name and domain name)
[libdefaults]
    default_realm = DOMAIN.CO.UK
    dns_lookup_kdc = true
    dns_lookup_realm = true
    udp_preference_limit = 1
[realms]
DOMAIN.CO.UK = {
    kdc = DC.CO.UK
    default_domain = DOMAIN.CO.UK
i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
The server inteligence agent has been set to use the same username as i specified in the CMC which is also the service principal name and the administartion name
i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list
i have gone round in circles for days following the instructions, and nothing is happening
Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?
So now everytime i try to log in i get this error message
Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!
any ideas on things to check before we give up with this all together?

Hi Roberto,
With the changes when SAP took over BusinessObjects the support packaging also changed. It's the way it is now but we are moving to and giving as much options as we can. SAP works on the Self Serve practice. the info is available but you have to find it, which is another thing we are working on to improve for BOE/CRS.
Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

Error when running a report in Crystal Reports Server 2008

Received the following error message:
Error in File Relatorio4: Failed to load database information.
Or
Error
Failed to open the connection. Relatorio4 Details: [Database Vendor Code:
12154 ]
I'm trying to run a report Crystal Reports 2008 in Crystal Reports Server 2008.
I use the native driver for Oracle (Oracle Server).
Any help would be appreciated!

Hi Vilari,
Do a small test to test your connection.
-Right Click on desktop ->
Create new text document->
Save as test.UDL->
double click and test connection by selecting driver name,datasource name,user id and password.
Click on Test Connection.
It should be succeed.
Database Vendor Code is the error returned by the database client/server.Its not a Crystal Report Error.Check Microsoft's web site for more info on what that error means.
Likely the client has not been in stalled or configured or both.
Also check that proper DSN is configured or not.
As you are using Oracle make sure that a TNSNAMES.ORA file exists and is in the proper place and accessible. See the operating system specific manual for details on the required name and location.
Check to see that the service name exists in one of the TNSNAMES.ORA files and add it if necessary.
Make sure there are no syntax errors anywhere in the file. Particularly look for unmatched parentheses or stray characters. Any error in a TNSNAMES.ORA file makes it unusable.
Hope this helps
Regards,
Shweta

Crystal Reports Server 2008 Repository Database

We've configured a new CRS 2008 server and have a "failed reports" report that worked in the old Crystal Enterprise 10 environment. It would query the repository database CMS_InfoObjects table and report failed reports for the day.
With the new version of Crystal Reports Server 2008 and the new repository database, the ObjName field and others in this table are now varbinary fields.
How can we query this field like we did with the old version to get our "failed reports" report to work?
I can't really find any informatin on the structure, etc. or how to query the repository database.

Unfortunately, you can't query it directly from a report. You have to use the query language that comes with the SDK.
I'm not sure whether CRS comes with the same Query Builder tool that comes with BusinessObjects, but if it does you can access it through a url like this: http://<server name>/AdminTools/querybuilder/ie.jsp.
To get the list of failed reports, you would run something like this query:
Select SI_NAME, SI_ID, SI_CREATION_TIME
from CI_INFOOBJECTS
where SI_INSTANCE = 1
and SI_SCHEDULE_STATUS = 3
and SI_CREATION_TIME >= '2010/08/19,00:00:00'
Unfortunately, there is no way to automate this with the Query Builder. You would have to manually run this query every day to get the information you're looking for.
If you can write code in Visual Studio or Java (or have someone available who can do this), this type of thing is not difficult to do in the SDK. You could handle it a couple of ways:
1. Create a program that loads the information to a table in your database and then run a report in CRS that will show that data.
2. Create a program that loads the data into memory and runs a report off of the in-memory data.
Either type of program could be set to run under the Windows Scheduler to automatically provide the information.
-Dell

Connecting Crystal reports server 2008 to BI 7.0

Hello,
I have a BI 7.0 server on Unix machine. I am trying to install crystal reports 2008 on windows 2003 server, and further integrate it to SAP BI by installing SAP integration kit. I have done the below.
1) Installed crystal reports server 2008 on windows 2003 server.
2) I can launch the CMS by start programs --> crystal reports server 2008 --> Central Management console.
3) I enter my user id an password and can see the business object portal with all the entries in it,
4) I have also installed SAP BOBJ integration kit (XI3.0) as well. It installs successfully. The only difference in the guide and what I did was, it dint prompt me for the CMS information, but it did when I was installing crystal reports server 2008.
5) Now I am able to connect to CMS, but I donot find the SAP authentication tab, and the server details tab, as per the guide.
I am a basis admin, and experimenting this for the 1st time. I need to set this up for one of the clients. They want to do some BI reporting through crystal reports. I have installed crystal reports server as of now. The client will now try to access it through CMS , by "InfoView". But CMS isnt giving me SAP auth tab, for me to go ahead and configure the SAP related settings.
Any inputs on the same will be highly appreciated.
Thanks,
AK

Hi Ingo,
Thanks for that reply..I am stuck now when I am trying to publish a report. I will summarize, what I have done so faar, just to make it easier to reply.
1) Installed the BO edge series xi 3.1
2) Installed Crystal report 2008
3) Installed the BOBJ/SAP integration kit.
4) Did the configuration steps as per the manual downloaded from SAP site named:"XI3-1_BIP_SAP_INSTALL_EN.pdf"
I created create a report, but I am not able to publish it. I am clicking the option to directly publish it to enterprise.But its failing complaining regarding some BI roles..not sure...My BW publisher service is starting fine.
Only thing is, I have created all the athorizations etc. i can also Log in to CMC with my BW credentials..So I am assuming BOE is atleast talking with SAP. But my my main aim is publishing reports on the server, which isnt happening when I save it with the above option.
Ok..one more thing, i have not performed the steps for the SAP/BOBJ server side trust..I think this might be the reason as well..Wanted your opinion on it.
Appreciate your input as always..
Thanks,
AK

Migrating all configuration from Crystal Reports Server XI R2 to Crystal Server 2013

Hi,
We're running an old Crystal Reports Server XI R2 SP version (boe 11.5) and we're planning to start using Crystal Server 2013
As far as I know no upgrade is possible and that's not needed either.
Instead I'm interested in the migrate possibilities. I saw this thread but it doesn't answer all the questions https://scn.sap.com/thread/3462417
So first I will install Crystal Server 2013 on a new server and then I use some migrate tool.
Questions:
- does the migrate tool support migrating from my version CR server XI R2 SP1 to Crystal Server 2013 ?
- does the migrate tool copy all report schduling information (recurring schedule, destination etc)? We have ~1000 scheduled reports so doing manually is not an option
- does the migrate tool copy Business views/Business view connections ?
(- odbc data sources are probably not copied but that's ok)
-Mikael

Hi Mikael,
Since you're already on CR Server XI R2, you can use the Upgrade Management Tool to migrate all the content to CR Server 2013.
Anwers to your questions:
1) Yes, the Upgrade Management Tool does support this kind of migration
2) It does seem that the UMT allows you to move all report instances as well as the scheduled jobs over to the new server
3) I've always had issues with Business Views when using Import Wizard however I'm not sure whether they work well with the new UMT. In any case, I always prefer to export the LOVs and BVs from within the Business View Manager to a .xml file and then import them in the higher version of the Server, again, from within the Business View Manager.
-Abhilash

Crystal Report Server: Cannot save Database Configuration in CMC

I already posted this question as SAP internal CSN message (message number 1896093 2009) but did not get any answer so far.
I have installed a test version (which I'd like to become permanent some
day...) of Crystal Reports Server 2008 on a local machine to be able to
share Crystal reports within our department.
I created a couple of reports which I would like to get updated
regularly. The issue is here that I get a logon screen to the underlying
SQL Server as soon as a user clicks on "Refresh" when viewing a report
from InfoView. The SQL Server is running on integrated security
via SSO, which I cannot change...
To get around this issue I would like to change the default Database
Configuration of the reports. Hence I do the following:
1) I open the Central Mangement Console
2) I select one of my reports
3) Rightclick on Properties
4) On the Default tab I select Database Configuration
5) the config is set to "Logon Screen" and I ant to change this to SSO,
so I set this
6) Now I click on Save
=> The setting is reverted to the old "Logon Screen" settin1g
This behavior is the same for all the reports I'm using.
Looking forward to any help, kind regards
Wolfgang
P.S.: Ultimately this issue arises, because I cannot refresh my crystal report data in batch job mode, because the reports are reading data from an SQL server, which allows SSO-logon (integrated security) only. Thus I have to open each and every report for update manually and click on the refresh button.
Edited by: Ralf Wolfgang Geithner on Jul 3, 2009 11:00 AM

Hi Manish,
thanks for your answer. Unfortunately I'm still stuck in this matter.
Does this happen with the sample reports too? I think it will be a good approach to try this to see if your system is behaving differently for sample reports and reports published from outside
I did not really try this, but viewing and editing my reports in Crystal Reports 2008 Designer works perfectly fine. As well can the user view my reports in the InfoViewApp.
Also, does it revert to the login screen setting immediately after you click Save or does it show the setting as changed after clicking Save but, does not retain it when you come back and check the report settings again?
The data is reverted immediately after clicking "Save"
Kind reagrds
Wolfgang

Crystal Reports Server XI Installation

We just purchased Crystal Reports Server XI for Crystal Reports Professional and I want to install it minimally as I think we may have "overbought"; that aside, the big question is where do I go from here to put this on our servers w/o impacting current applications?
TOPOLOGY:
- we have a Windows network with Windows 2003 Small Biz Server and a 2nd server with Windows 2003 Standard running Terminal Services.
- goal is to allow 1 main user to create reports from Quickbooks using Crystal Reports while they are on the Terminal Server
This breaks down into the following questions:
1) do I need to install the server portion at all? or can I just install Crystal Reports Pro via the CLIENT installation on the terminal server?
2) if I do have to, I'd rather use MSDE already installed but how should this be set up?
3) what impact will this make on the SBS web server which we are already using for OWA and Remote Web Workplace?
Any tech docs/manuals that you could link me to would be appreciated as well.
Thanks,
Doug

We just purchased Crystal Reports Server XI for Crystal Reports Professional and I want to install it minimally as I think we may have "overbought"; that aside, the big question is where do I go from here to put this on our servers w/o impacting current applications?
TOPOLOGY:
we have a Windows network with Windows 2003 Small Biz Server and a 2nd server with Windows 2003 Standard running Terminal Services.
goal is to allow 1 main user to create reports from Quickbooks using Crystal Reports while they are on the Terminal Server
This breaks down into the following questions:
1) do I need to install the server portion at all? or can I just install Crystal Reports Pro via the CLIENT installation on the terminal server?
2) if I do have to, I'd rather use MSDE already installed but how should this be set up?
3) what impact will this make on the SBS web server which we are already using for OWA and Remote Web Workplace?
Any tech docs/manuals that you could link me to would be appreciated as well.
Thanks,
Doug
Hi Doug,
With regards to your questions, they will be answered in the following ways:
1) do I need to install the server portion at all? or can I just install Crystal Reports Pro via the CLIENT installation on the terminal server?
This questions is better by your company's requirements. The Crystal Reports Server (CRS) piece is used by end-users who want to browse reports via the web. The CRS is just a central repository, analogous to a central storage box, which makes reports available over the web. Crystal Reports (CR) is simply the client that is used to report off your database. In this case, your 'database' is Quickbooks.
So in short, you will need to install Crystal Reports Pro for your user to make reports. And if the user needs to view report over the web, then you will need CRS as well. The user will create the report and save it to the CRS if he/she wants to view it over the web.
2) if I do have to, I'd rather use MSDE already installed but how should this be set up?
The question may need further clarification.
However, if you are using MSDE to write reports with (for CR), then you can use an ODBC connection to connect it. You can consult this external page as a guide: http://www.truthsolutions.com/sql/odbc/creating_a_new_odbc_dsn.htm. You will set the connection to your MSDE.
If you are asking about how to configure MSDE to be used as the CMS (Central Management Server) database for the CRS, then you will to consult our "BusinessObjects Enterprise Administration" forum. As a note, the CMS is just a backend security database that authenticate user(s) that sign into the CRS.
Your post is posted in the "Crystal Reports" forum.
3) what impact will this make on the SBS web server which we are already using for OWA and Remote Web Workplace?
If you are asking how CR would impact your web server, it should not have any effect. If you are inquiring about how CRS would affect them, you will also need to consult our "BusinessObjects Enterprise Administration" forum.

Crystal Reports Server 2008 - Jobserver fails!

Hi,
I've just installed Crystal Reports Server 2008 V1. With the server specs listed below:
ESX VMWare Server
OS: Windows Server 2003
RAM: 4GB
DISK: 20GB FREE
I've since started scheduling reports and setting up of the user profiles/access levels.
The scheduling of reports worked fine for the first 2-3 days. After that, it seems as though the job server just dies/stops scheduling. Any other instances that are run manually will be stucked with the status "Pending".
Only after rebooting the Jobserver, will the 'stuck' jobs be processed. This is getting kind of irritating and unacceptable. Anyone has any solutions to this issue that i am facing ?.
Really appreciate any help!
Also, my event log shows a couple of errors and warnings which i will add below:
Event Type:     Error
Event Source:     BusinessObjects_JobServer
Event Category:     Scheduling
Event ID:     45388
Date:          16/12/2009
Time:          2:45:31 PM
User:          N/A
Computer:     XXXCRS01
Description:
Subprocess (Job Server Child) could not be started. Reason: Couldn't get IJob interface or writing IAudit: Pipe exception. Reason: jobserverchild (procreport, 0, Timeout waiting for Child [5724] to register ([120]seconds).
Event Type:     Warning
Event Source:     BusinessObjects_CMS
Event Category:     General
Event ID:     33017
Date:          16/12/2009
Time:          2:44:58 PM
User:          N/A
Computer:     XXXCRS01
Description:
Unable to contact server XXXCRS01.WebApplicationContainerServer on machine XXXCRS01 to perform status notification. Please check the server's system log for errors.
Edited by: Tan Ivan on Dec 16, 2009 8:28 AM
Edited by: Tan Ivan on Dec 16, 2009 8:30 AM

Hardware resources were NEVER an issue. We have quad core boxes with 2 processors, no other reporting requests just sitting idle and we see this. We now installed SP3 for XI 3.1 and still occasionally seeing it. RAM
We found that if the CMS or the Job server are restarted (we tested this with CR, Webi, Deski) all use the same code to process jobs so it makes sense.
SAP told me to add the -type outproc on ALL job servers. I tried this, I haven't had pending jobs yet on XI 3.1, but doesn't mean it doesn't happen anymore. We only randomly saw this due to our activity on the boxes.
It's one main pressing point for us to move to XI 3.1 Sp3.
By adding this switch we were told it won't re-use any jobserverchild.exe's. It will only create and close new ones used for the request.
We saw our pre-spawned go way down, so it looks like it doesn't pre-spawn any after putting this switch in the command line of the job server.
I still have a case open on this issue. I am waiting for it to appear it's head.
We noticed that it wasn't just Crystal, but all jobs pended. So I suspect what's happening is that something is losing connectivity, yet when I looked at the DB - it was saying active and running just like what we were seeing.
If we restart the CMS OR the job servers, either way they worked after that. I didn't have to do both so that seems like something is losing connectivity to the CMS.
One might say the one point of failure might be the CMS...since all other job servers are having issues. However, all on demand jobs were running fine, even against samples.
So it's a weird issue. I traced as well and no one at SAP could see anything. As soon as I restarted the problem went away so hard to trace unless I let it trace for days.
Edited by: Mike Kostuch on Oct 26, 2010 9:02 PM

Crystal Reports Server - Import from v9 to XI

Post Author: raudette
CA Forum: Deployment
I have a Crystal 9 server and Crystal 11 server, with production reports running on both.I have been asked to get rid of our Crystal 9 server, and import all of our reports into the Crystal 11 server.I intend to use the 'import wizard' tool. Should the import not work as I like, I would like to roll back all my changes.My questions are:1) Will the import tool make any changes to the Crystal 9 instance?2) Is it possible to back up Crystal 11 in its current state, so I can roll it back if need be? Is this just a matter of backing up the MS SQL interface.3) Has anyone else on this forum done this? Can I expect this just to work? Or will it require a lot of manual changes / intervention after the import to make everything work again.Thanks in advance for any help you might be able to provide.

Post your Crystal Reports Server questions to the Businessobjects Enterprise forum.

Install and configure Tomcat post-Crystal Reports Server implementation?

Scenario - have Crystal Reports Server 2008 V1 already installed using WACS and IIS. Everything runs great. Want to add in SAP Crystal Dashboard Design. Looking through the documentation for Dashboard Design tells me I need to:
1. Install SAP BusinessObjects Enterprise or Crystal Reports Server.
2. Install SAP BusinessObjects Xcelsius Enterprise 2008.
3. Install Live Office.
4. Install SAP BusinessObjects Web Services.
5. Add the Live Office keycode to the Central Management Console
Made it past 3 and am hung up on 4. According to documentation for Unified Web Services, it looks like I need Tomcat installed, but Crystal Reports Server doesn't offer an expand installation option. There also doesn't seem to be any good documentation included with SAP Crystal Dashboard Design on installing web services - if it's required, why isn't it included and where can I find the documentation (assuming it's different than the Unified Web Services Administrator's Guide I found).
It seems odd that a customer who might want to purchase an add-on for their Crystal Reports Server implementation wouldn't be able to easily add to their product..
1) Can I install web services to Crystal Reports Server using just the WACS or is Tomcat required? The admin guide indicates WACS is not supported for apps that use web services, like Live Office. Is that an absolute?
2) If Tomcat is required, can I install and configure it for an existing Crystal Reports Server 2008 V1 implementation?
3) If i can install Tomcat on a server with an existing Crystal Reports Server 2008 V1 implementation, is there a specific guide to doing so?

Hi Colin,
What is the exact version of BO/Crystal Enterprise.
If it is BOXI R2 then follow below mentioned steps.
To manually install the ActiveX Viewer on the client computer:
1. Copy the ActiveXViewer.cab file from the server to the client computer, and extract its contents to a temporary folder.
2. Move the files Crviewer.dll, Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll to the System32 folder. Keep this folder visible.
3. On the Start menu, click Run. The Run dialog box appears.
4. In the Open box, type "regsvr32" and then drag and drop the Crviewer.dll file icon from the System32 folder onto the Run dialog box.
5 Click OK.
Repeat steps 3 and 4 for the files Sviewhlp.dll, and Swebrs.dll.
You may still be prompted by the browser, choose more options and never install to avoid being prompted. The viewer should work after that.
Thanks,
Purna.

Crystal Reports on Crystal Reports server

Hello, I am trying to replicate our setup that has been running fine for many years.
Unfortunaley we have to upgrade to Crystal Reports Server 2013.
There does not seem to be a simple way of letting users login to the server to run published reports.
Could anyone point me to the correct guide for this.
Thanks

This is displayed rather than the users inbox.
What part of the minefield of manuals would I look at to help me decipher what part of this is not configured correctly?

Cold Standby Server for Crystal Reports Server...

Hi there,
We have the confirmation from Hong Kong SAP that Crystal Reports Server 2008 does not come with any clustering feature as Business Objects Enterprise does. We are to set up a cold standby server for the production server for high availability. Below is our procedures to work it out:
1) we set up two machines for CRS 2008 with the same licence key and identical hardware; otherwise we clone the production machine to an identical hardware for a cold standby machine
2) we are using our Oracle instance (same instance for both the production and the standby one) for CRS 2008 repository; we bring the production sever offline and perform the standby server installation of CRS 2008 without resetting the repository Oracle database
3) we are to use a SAN LUN for storing the reports produced by CRS 2008
Once the production server does not work properly due to any hardware problem, we switch it off manually and turn on the standby machine and the Crystal Reports service should resume with no repository problem (all the settings) and no loss of printed reports. We would be grateful if you could confirm the feasibility of these procedures. Thanks a lot.
Regards,
Jason FU

Correct, CRS is for a single machine use only, that why it is not as expensive as the full BOE. Talk to Sales to upgrade.

Drop down boxes ok in Crystal Reports but not ok in Crystal Reports Server

I have the following problem with "dynamic dropdowns"
Initially, I have a Crystal Report (.rpt). It has two dynamic drop downs. They work
in both Crystal Reports Designer (preview) and Crystal Reports Server (right-click-View).
The first drop down is the result of a rather complex sql query. The second drop down
is a child of the first.
I make a small change to the sql "WHERE" clause using the Crystal Reports Designer. It works fine in preview.
I save (Enterprise mode) to Crystal Server. I use Business View Manager to configure
the _DC_n object. (I did notice that the .._DC_n gets incremented by one.)
The _DF object seems to know about the updated sql so I do not have change it.
However, when I go to back to Crystal Reports Server, and right-click-View, the
"dynamic dropdown" is not working properly. I can not make sense
of what has been retrieved.
Please tell me what is most likely to have gone wrong here? The Business View Manager
seemed to knew about the sql change. But Crystal Reports Server has
not responded to the change in the same way as Crystal Reports Designer.
...thank you, Stan

When you publish a report to Crystal Server, the dynamic prompts are no longer handled in the report itself. Instead depending on how they're published, they either go away or they're published to the "repository" and managed through the "Business View Manager" (BVM), which is available as part of the Client Tools install.
To get the dynamic prompt into the repository, you have to check the "Enable Repository Refresh" checkbox at the bottom of the "Save As" screen after you log in to CRS. However, doing it this way is NOT best practice, especially if you're using the query from the report to provide the data for the prompt. If you do this for all of your reports, you get a LOT of bloat in the repository objects and it makes the job of migrating from one version of CRS to another MUCH more difficult!
What I've done in the past to get a simple "sample" prompt published is create a report that just contains the data that I want to have in the dynamic parameter using a single table - this is usually what I call a "lookup" table that has a "code" field and a "description" or "name" field. I then create a dynamic parameter in that report that just pulls the data from the single table. I'll publish the report to my favorites with the Repository Refresh enabled.
I then run the BVM and look for the following objects (default location is under "Cascading Dynamic Prompts":
<prompt name>_DC - This is the Data Connection for the prompt. Edit this, enter the password, and set it to "Never Prompt" for the password. NOTE: This DC can be reused by multiple prompts. If you continue to add prompts through publishing Crystal Reports with prompts, you will get MANY of these that all point to the same database!
<prompt name>_DF - This is the Data Foundation for the prompts. When you create a new one, you need to select an existing DC and then either one or more tables or write a command to provide the data for your prompt. It works much like the Database Explorer in Crystal. The one that was just saved has all of the information required for the prompt.
<prompt name>_BE - This is the Business Element. When you create one, you have to select and existing DF and one or more fields. You can also create a filter on the data. This is used to generate the SQL that will be run to provide the data for the prompt.
<prompt name>_ BV - This is the Business View. When you create one, you have to select the Business Element. I'm not sure of the exact purpose of this, but you have to have one in order to set up the "List of Values".
<prompt name> - This is the List of Values (LOV). This defines what fields are available for the prompt itself.
You can create folders to organize these objects so that its easier to maintain.
To use a LOV that you've defined in BVM to feed data to new dynamic prompts, do the following:
1. Connect to CRS from Crystal.
2. Create/Edit your prompt.
3. Set the prompt to be dynamic.
4. Under "Choose a Data Source", select "Existing" and select the LOV from the drop-down list.
5. Update the properties in the parameter.
When viewing or scheduling a report, the dynamic prompts will run through the Crystal Reports 2013 Report Application Server in CRS (it will be named differently if you're not on CRS 2013, but will have "Report Application Server" in the name.)
-Dell

Crystal Reports Server XI R2 - RAS service will not start

We had a copy of Crystal Reports Server XI R2 running on a Windows 2003 SBS Server and the database running on SQL Server 2000 on the same box. We were forced to upgrade this server Windows 2003 SBS Server 2003 R2 with SQL Server 2005. The upgrade worked fine however after the upgrade we could no longer open reports in infoview.
We soon realised that the RAS(Report Application Server) service was stopped however we could not start it.
We tried doing a full uninstall(deleting the directory and registry info) and reinstall several times on the same server pointing to the existing database and trying to create a new database in both MYSql and SQL Server but again the same problem. While our licensing agreement means we can only install it on one server we tried on another and again we had the same issue.
We see several errors in the event viewer of the server, these are:
-Unable to create the Corba OSCA factory and register it on the eBus (Source:BusinessObjects_crystalras)
-Failed to register with the CMS 'Server Name'. Please make sure the CMS is up and running. Attempting an automatic retry. (Source: We see this error show on a fair few of the service after stopping and firing up services, but they seem to disappear)
-An error occurred while creating a Page Server subprocess.(Source: BusinessObjects_pageserver)
If I try firing the crystalras executable just for interest sakes I get a "No valid license found for this product" error.
We thought it may have been a license issue caused by the upgrade but have been told that the license key still appears to be valid.
Any help is appreciated.

Hey did anyone ever answer your question, I have exactly the same problem 4 years later, sigh

Crystal Reports Server XI Manual

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