Crystal Reports SP2 installation error

Howdy Folks...
I have been trying to install the SP2 for Crystal Reports.
I get the following error...
"The installaion source for this product is not available. Verify that the source exists and that you can access it."
Running the downloaded file, unpacks the contents, starts the installer, then the error message is displayed.
System is with Windows Vista SP2
Your help and advice is needed...
Thanks,
Jim

Hello,
Go to Control Panel, System, then click on the Advanced System settings on the left. Advanced Tab and then in Performance click on the Settings button. You'll see the DEP tab.
If you have an IT department they can push out and modify the Administrator roll and reduce your abilities to install software. Check with them.
Other than that all I can suggest is you purchase a support case and get help determining why you cna't get SP2 installed.
Did you install the orignal or someone else do it for you? Try turning UAC off while you install SP2, it may be blocking you, and I've had this happen to me before, no errors or warning, it just would not install of it it did only some files were updated.
Thanks agian
Don

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    Knowing the version of the db client that works is good. But that depends on having an actual working app.
    Do you have CR 8.5 designer and are you able to run and refresh the report there? 
    Yep, I have 8.5 designer, and I can run and export the report fine.. But when I run MODULES on it, it's referencing C:\Program Files\Seagate Software\Shared\ExportModeller.dll & crtslv.dll..  Which don't exist on the client machine at this point in time..
    I'd recommend you stop doing what ever you are doing, answer the questions and wait until I get back. As it is, you're all over the place and by the time I have a chance to reply, you're 1000 miles out in the bushes on your own. So, please answer the questions above and wait...

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