Crystal Reports v10. SP6 install failed. Reinstall product code invalid

As the title says, I downloaded and installed the SP6 patch for Crystal Reports Professional Edition version 10, and the programme crashed on load up (even after numerous restarts of the computer)
I tried re-installing the patch to no avail.
So I loaded the original full installation file, and ran the 'reinstall' option. The prompt box checked that I wanted to uninstall existing version first, which I declined to do on the first pass (this didn't resolve the problem)
I then re-ran the reinstall and selected 'yes' to uninstall existing, this being the only option left to me.
I was then prompted to re-enter the product code. I did this using the original code supplied when I bought the software (in 2004) and the code was rejected as it has apparantly 'expired'.
After about an hour trying to decipher this website, I called a couple of support numbers, both of which insisted the only way to contact support was through this forum.
Hence this post.
I would be grateful therefore for any response.

Spoke too soon.
Programme is now installed, but prompting me for a registration key, which I do not have.
Website link embedded within programme is now out of date.
..so I'm back to this forum which I understand is my sole source for this information.
Any help gratefully received.

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<![LOG[Command line = "C:\WINDOWS\System32\Dism.exe" /online /add-package /packagepath:"en-us\lp.cab", Working Directory = C:\WINDOWS\ccmcache\4j\]LOG]!><time="08:00:28.447+300" date="01-27-2015" component="execmgr"
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ProcessID = 2012;
ProgramName = "Install";
SiteCode = "";
ThreadID = 2488;
UserContext = "NT AUTHORITY\\SYSTEM";
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015-01-27 08:00:28, Info                  DISM   DISM.EXE:
2015-01-27 08:00:28, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->
2015-01-27 08:00:28, Info                  DISM   DISM.EXE:
2015-01-27 08:00:28, Info                  DISM   DISM.EXE: Host machine information: OS Version=6.3.9600, Running architecture=x86, Number of processors=4
2015-01-27 08:00:28, Info                  DISM   DISM.EXE: Dism.exe version: 6.3.9600.16384
2015-01-27 08:00:28, Info                  DISM   DISM.EXE: Executing command line: "C:\WINDOWS\System32\Dism.exe" /online /add-package /packagepath:"en-us\lp.cab"
2015-01-27 08:00:28, Info                  DISM   DISM Provider Store: PID=5984 TID=4336 Getting Provider FolderManager - CDISMProviderStore::GetProvider
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2015-01-27 08:00:28, Info                  DISM   DISM Provider Store: PID=5984 TID=4336 Loading Provider from location C:\WINDOWS\System32\Dism\FolderProvider.dll
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2015-01-27 08:00:28, Info                  DISM   DISM Provider Store: PID=5984 TID=4336 Connecting to the provider located at C:\WINDOWS\System32\Dism\FolderProvider.dll.
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2015-01-27 08:00:28, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.
2015-01-27 08:00:28, Info                  DISM   DISM.EXE:
2015-01-27 08:00:28, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->
2015-01-27 08:00:28, Info                  DISM   DISM.EXE:

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I'm trying to install a Visual Studio 2010 application on two client's machines and I get a different error on each one. Both errors point to Crystal Reports.
I have a feeling that I'm supposed to install something on the client's machines but I'm not sure what.
The first client's error says that CrystalDecisions.Windows.Form Version 13.0.2000.0 cannot be loaded.
The second client's error says that FlashControlV71. Version 1.0.3187.32366 needs to be installed in the GAC.
What am I supposed to install on the client's machines? Or if that's not the problem, what is causing the errors?
This is my first visual studio app so I'm a complete newbie.
Thanks for any help or advice.

Thanks for your reply. I installed the runtime (x64) and am now getting a new error on the first client's machine. I think it's telling me that I installed the wrong version of the runtime. The client is running x64t Win 7 so I chose the x64 runtime to install.
System.TypeInitializationException: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception. ---> CrystalDecisions.CrystalReports.Engine.LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly. Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required. Please go to http://www.businessobjects.com/support for more information.
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor()
   --- End of inner exception stack trace ---
   at CrystalDecisions.CrystalReports.Engine.ReportDocument..ctor()
   at IM_CMETracking.ReportViewer.CrystalReportViewer1_Load(Object sender, EventArgs e)
   at System.Windows.Forms.UserControl.OnLoad(EventArgs e)
   at CrystalDecisions.Windows.Forms.CrystalReportViewer.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
The second client is running XP. The error I'm getting on their machine is this:
     CrystalDecisions.Shared.CrystalReportsException: Load report failed. ---> System.Runtime.InteropServices.COMException:    Unsupported Operation. A document processed by the JRC engine cannot be opened in the C++ stack.
Thank you for your help.

Crystal Reports Server 2008 v1 - Failed to load database information.

Hi,
Running,
Crystal Reports Server 2008 v1.
MySQL database
Oracle Application Server 10.1.3.5
Redhat Enterprise Linux 5
When running the a report I receive this,
Error in File <report> - <database>: Failed to load database information.
The database I am trying to running the report on is Oracle. Do I need to install some Oracle drivers (client)? Also, shouldn't the Oracle Application Server have drivers?
I have also read a few ports stating the drivers are included with the crystal reports install ... true or false?
Thanks.

Still no go ..
Installed the Oracle Client (type: runtime) and set,
LD_LIBRARY_PATH="/data/oracle/oracle1/client/11gR2/lib"
And restarted the Oracle Application Server.
Any other ideas?

Central Mangement Console logon wont work-Crystal reports sever 2008 instal

I installed Crystal Reports Sever 2008 on a new server and am unable to log onto the CMC. I have tried with a password and reinstalled without a password. I have also tried the WACS as well as Tomcat for my web app server. It is a win 2008 with SQL 2005 server. We created our own database with the collation of Latin1_Gernerl_CI_AS.
Now when we try to log onto the CCM, the password works fine. We try to log onto CMC with the same credentials and we return with the same log on screen(no error just loops us back to the same screen as before and removes our username and password). If we try a wrong password it will return with red letters saying "Account information not recognized......"
Anyone have a solution to this? We have restarted all sevices and reinstalled at least 6 times. Please help.
Yvette

try another browser, another computer, using the IP address or FQDN in the URL instead of hostname, disableing windows enhanced security on the server... Let us know
Regards,
Tim

Crystal Reports v10. SP6 install failed. Reinstall product code invalid

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