Crystal reports version 12 vs version 11

my company purchased crystal reports version 11 and got version 12 in error of course version 12 is an upgraded version so it was a keeper-----our hosting payroll site only works with version 11 and they said it would not be a problem if we created reports in version 12 that they could still provide data through our ODBC connection
all our reports were created in version 12 and successfully produce data--but suddenly 1 report does not work and of course they now say that they can only run the report if it is built in version 11--
so the it would not be a problem now is, i feel they changed something on their side that is causing this particular report not to read, a tek issue...but they say by grace of ... was the way the report ever worked, but than why do all other reports still work now???
is there any way to use our version 12 key product to get a downgraded version 11 to create this report?
or open the report using version 12 and export it as a version 11?
or if i recreate the report would the glitch on their side go away?

Crystal 2008 (version 12) reports can be opened in Crystal XI (version 11) and saved there.  If you don't have access to a copy of Crystal XI, could you possibly see whether the payroll company can downgrade it for you?
-Dell

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