Crystal Reports XI - ERROR closes Crystal Reports Entirely

Question

Post Author: crdev
CA Forum: Data Connectivity and SQL
Our company recently purchased Crystal Reports XI.  We had previously used Crystal Reports 8 and had great success using it.  Our problem is that when creating a new report using CR XI after selecting our ODBC datasource and inputing our username and password crystal reports generates an error and closes entirely.  There is not an error code or error description either.  Our datasource connects to a secured Access database with a database password set.  This same datasource worked great using CR 8. Has anyone else had this problem?  If so, did you find a solution?  

Answer 1

Tim,
If you have previous versions of Crystal Reports try removing them. As well check that there are no Business Objects or Crystal Decisions folders under C:\Program Files and that there are no Registry keys for Business Objects or Crystal Decisions in HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER > Software. (*Back up the Registry before editing)
If you are trying to install from a CD or network drive copy the contents of the install package to the local machine.
Ensure you are logged on as Administrator and that Antivirus and AntiSpam ware are disabled.