Crystal Reports XI - failed to compile

We purchased Crystal Report Nov 2007 and had no problem opening a report that was extracted from an accounting database. We are in the process of upgrading this person to a new machine. We installed Crystal and tried to open the report but we get this error "The saved data will be discarded since one or more formulas failed to compile." We have uninstalled and reinstalled and we get the same thing. We checked to see if the versions were different and they are not there both running Crystal XI version 11.0.0.1282 on Windows XP SP2. We have changed machines and we get the same thing yet we go to other machine with the same specs and we have no problems so we don't know what to try next. Can you help? Jill

Hi Jill,
It sounds like the report you are trying to open has a formula that is using an external function. The external function requires a separate DLL that was not installed onto this new machine.
The difficult thing is determining which function in which formula is being used. Have a search on the old machine for U2L*.dll. Copy these to the new machine and into the same folders.
Close Crystal and restart.
Good luck,
Brian

Similar Messages

A Crystal Reports job failed because a free license could not be obtained i

We have an enterprise application installed at a clients site where they have 10 CITRIX clients connecting to 5 APPLICATION servers (the servers are being load balanced). The application allows users to generate reports. The reports are generated on the APPLICATION servers. We have written some queued components which allow up to 5 reports to be generated at the same time. We have crystal reports XI installed on the APPLICATION servers. Currently we get the following error when users attempt to generate reports:
A Crystal Reports job failed because a free license could not be obtained in the time allocated
However if you change the queued components to only generate 1 report at any given time we do not get the error.
Any ideas on what could be causing this?
Thanks in advance.
Raman.

duplicate - please do not post multiple times

Temporary error "A Crystal Reports job failed because a free license ..."

Hi all,
We coded with VS 2003 a .NET 1.1 application which using the Crystal Report 9 Redistribution package .NET ready to display reports from measured data from our device. The data is stored in a SQL Server 2000 MSDE. Crystal Report has his own DB connection to the SQL server to read the data to display the report.
Our application runs well on approx. 100 distributed installations. But on six customers installation we get this error. Actual on two customers PCs using the same DB we get the error "A Crystal Reports job failed because a free license could not be obtained in the time allocated.". This error pop up every time, when the report is shown. Although the report get shown completely.
I observed in the 'Windows Event Viewer => "System" log after the above-mentioned error following entry "Crystal Report job was delayed 2 (sec)." once for every time when the user requested a report.
I restored an empty DB on customers PC and the error don't pop up anymore.
All CR .NET assemblies have the version 9.2.3300.0. I tested also the "CrystalReportNET_keycodefix.zip", but it doesn't help. I had checked for hours all the issues about this error message on the internet. I tested the most fitting solutions, but not one fix the problem.
I tested customers full DB on my Virtual Machine with same installation, but I don't get the error.
Cheers
Ronny

Hi Ludek 
 
Thanks for your answer. I checked all the things you asked me to do on both system. 
 
Here are the results from my investigations: 
 
1) The keycode.dll was not on the not working PC. 
I copied it to the root of C: as on the working PC. I registered it with regsvr32.exe and tested the issue. 
=> The problem still exist. 
 
 
 
2) I compared the keycode on both system: 
HKLM\SOFTWARE\Crystal Decisions\9.0\Crystal Reports\Keycodes\CR Ent 
 
non working PC: 
1 AAP50-GS00000-U7000RN 131203342 3979604006 
The code is different in comparison to the working PC, because I carried out the 'CrystalReportNET_keycodefix.zip'. Before this I made an export of the above registry key. Afterwards I wasn't able to merge this export (backup) again with the registry. I assume due to the included carriage returns in the keycode. 
 
working PC 
1 XXXXX 
 
 
 
3) I used the Process Monitor and got following error during the error sequence: 
 
I list only some key entries from the hundreds of error entries. Please inform me, how I can provide you the full logger files. 
 
non working PC: 
WriteFile C:\...\Administrator.QCNIR002\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKLM\Software\Policies\Microsoft\Windows NT\DnsClient NAME NOT FOUND 
 
But I observed beside the results: No more entries, Name not found, Fast IO Disallowed, Buffer overflow (RegQueryKey) and Range not locked (UnlockFileSingle of printer driver) no other errors. 
 
 
working PC 
Operation: Path: Result: 
WriteFile C:\...\Administrator\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
 
 
 
4) Service Packs 
We could only compare the file size of the Merge Module we used with the one you provided me in the above link. 
 
<table border=0 cellpadding=0 cellspacing=0>
<tr>
<td>file name</td>
<td>file size of used Merge Module</td>
<td>file size of SP1 Merge Module</td>
</tr>
<tr>
<td width=150>crnetruntime.msm</td>
<td width=100>4'764'672 Byte</td>
<td width=100>4'770'304 Byte</td>
</tr>
<tr>
<td>license.msm</td>
<td>578'048 Byte</td>
<td>578'048 Byte</td>
</tr>
<tr>
<td>reportengine.msm</td>
<td>10'701'824 Byte</td>
<td>10'905'088 Byte</td>
</tr>
</table>
 
But I tried to install SP7 on my PC and on customers PC, but I got following error after I accepted the license agreement in the setup.exe: titlebar of window 'Information', Msg: 'Failed to create Backup folder -110' and just a button 'OK'. I got into an infinit loop and I could only end the process: 'IKernel.exe'. 
Remark: I get the same error with SP5 and SP6. 
 
 
 
5) Modules - comparison of DLL's 
 
I cross checked all the DLL in Modules, which begin with CR and some other, because there were over 100 DLL's. 
 
<table x:str border=0 cellpadding=0 cellspacing=0 width=834 style='border-collapse:
collapse;table-layout:fixed;width:626pt'>
<col width=385 style='mso-width-source:userset;mso-width-alt:14080;width:289pt'>
<col width=179 style='mso-width-source:userset;mso-width-alt:6546;width:134pt'>
<col width=110 style='mso-width-source:userset;mso-width-alt:4022;width:83pt'>
<col width=80 span=2 style='width:60pt'>
<tr height=17 style='height:12.75pt'>
<td height=17 width=385 style='height:12.75pt;width:289pt'>CRHEAPALLOC.DLL</td>
<td width=179 style='width:134pt'>9.2.0.2</td>
<td width=110 style='width:83pt'>9.2.0.2</td>
<td width=80 style='width:60pt'></td>
<td width=80 style='width:60pt'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRPE32.DLL</td>
<td>9.2.3.1183</td>
<td>9.2.3.1183</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRQE.DLL</td>
<td>9.2.1.625</td>
<td>9.2.1.625</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRTOWORDS_EN.DLL</td>
<td>9.2.0.14</td>
<td>9.2.0.14</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.CRYSTALREPORTS.ENGINE.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTAPPSERVER.CLIENTDOC.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTSOURCE.DLL</td>
<td>9.3.9500.7</td>
<td>9.3.9500.7</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.SHARED.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.WINDOWS.FORMS.DLL</td>
<td>9.3.9500.12</td>
<td>9.3.9500.12</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALKEYCODELIB.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>keycode.dll</td>
<td>9.0.0.281</td>
<td>9.0.0.281</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCE.DLL</td>
<td>2.81.1135.0</td>
<td>2.81.1135.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCER.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADO15.DLL</td>
<td>2.81.1128.0</td>
<td>2.81.1128.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADRH15.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSCORLIB.DLL</td>
<td class=xl26>01/15/09 22:31:34</td>
<td class=xl26>7/7/08 13:39</td>
<td class=xl24></td>
<td class=xl25></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>sqlresld.dll</td>
<td>2000.80.382.0</td>
<td>2000.080.0382.00</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>crdb_ado.dll</td>
<td>9.2.1.542</td>
<td>9.2.1.542</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
</table>
 
Please specify the more detailed, if you mean the Crystal framework files or the .NET files. Could you give me please the location of the framework dlls and database client dlls like a folder name, so that I can check also all of them. 
 
I can provide you also the Module logger files, if you require them. 
 
 
I would appreciate your further help very much. 
 
Cheers 
 
Ronny
Edited by: Ronny S. on Jul 6, 2009 4:57 PM
Edited by: Ronny S. on Jul 6, 2009 5:02 PM
Edited by: Ronny S. on Jul 6, 2009 5:17 PM
Edited by: Ronny S. on Jul 8, 2009 11:44 AM
Edited by: David Hilton on Jul 15, 2009 11:04 AM
Removed private keycode.

Crystal reports 2010:Failed to load database information

Hi guys,
I had a vb.net project with crystal reports 2010 for the reporting.The report works fine inside vs 2010.I tried to build an installer for my project using 'Advanced installer'. In Advanced installer there's an option to import the run time engine for crystal reports for .net framework 4.0 which is 'CR Run time 64bit 13_0_1' but since my system and other target systems are 32 bit,I figured to also import the 32-bit version.
But first when i followed the path for the package there was nothing so i downloaded both 32 and 64 bit run time engine then located them i that path.
Just for the information,when i installed crystal reports on my PC,i think it installed 'Crystal Reports for visual studio'
So i built the installer and installed it on my PC but when it try to view the report it crashes.I also try to install it on another PC and it throws this exception:
CrystalDecisions.CrystalReports.Engine.DataSourceException: Failed to load database information.
Error in File CrystalReport6 {566E2F0C-8C45-4647-8017-15BD6DB1F195}.rpt:
Failed to load database information. ---> System.Runtime.InteropServices.COMException: Failed to load database information.
Error in File CrystalReport6 {566E2F0C-8C45-4647-8017-15BD6DB1F195}.rpt:
Failed to load database information.
   at CrystalDecisions.ReportAppServer.Controllers.DatabaseControllerClass.ReplaceConnection(Object oldConnection, Object newConnection, Object parameterFields, Object crDBOptionUseDefault)
   at CrystalDecisions.CrystalReports.Engine.Table.SetDataSource(Object val, Type type)
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.SetDataSourceInternal(Object val, Type type)
What am i missing?

You have two distinct issue here - one on your dev computer and an unrelated on on the deployed computer.
First your deployment project.
You have to decide how you want to compile the app; 32 bit, or 64 bit?
For 32 bit app, use the 32 bit msm file
For 64 bit app use the 64 bit msm file
Next, you are using Service Pack 1, current SP is #9, so update both your CRVS install (using the install exe) and the deployment project with the correct msm. Links to the msm files and the install exe are in this doc:
SAP Crystal Reports, developer version for Microsoft Visual Studio: Updates & Runtime Downloads
Once you have SP 9 installed, recompile your app making sure it still runs. Then build your deployment project and deploy. See what happens then...
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Crystal report Error "Failed to open the connection."

I have an ASP.NET application that access a database through ODBC. There is a problem when I run Crystal Report " Failed to open the connection. Failed to open the connection". Can someone tell me how can i overcome ths problem.

Moved to .NET SDK forum.
Search here, lots of posts on how to debug database access through a WEB app.
Don

Crystal Reports exception: "failed to load database information" error in file guid.rpt file

Please also see attachment (same info as below).
Background
This code works in windows XP (32 bit), using/complied VS2005 with no problems.
Please contact:
Hamid Deljoo at work 416-867-8977 (8am to 4pm EST)
Problem is:
We are migrating this code from XP to windows 7 (using win7 64bit for development to be deployed on win7 PCs 64bit).
When trying to display a crystal report (.rpt) an exception is raised.
Exception info is:
CrystalDecisions.CrystalReports.Engine.DataSourceException was unhandled by user code
Message=Failed to load database information.
Error in File wbstats {CC56070D-0873-4815-BAD5-0DA0FBAEDCB6}.rpt:
Failed to load database information.
Source=CrystalDecisions.ReportAppServer.DataSetConversion
StackTrace:
 at CrystalDecisions.ReportAppServer.ConvertDotNetToErom.ThrowDotNetException(Exception e)
 at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
 at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext)
 at CrystalDecisions.CrystalReports.Engine.FormatEngine.Export(ExportRequestContext reqContext)
 at CrystalDecisions.CrystalReports.Engine.ReportDocument.Export(ExportOptions options)
 at net.bmogc.cas.ui.ReportViewer.LoadStatsReport(String warmBodyCode) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\ReportViewer.cs:line 739
 at net.bmogc.cas.ui.WarmBodyManage.Stats() in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\WarmBodyManage.cs:line 873
 at net.bmogc.cas.ui.WarmBodyManage.CASAuthgation_ToolStripItem_Click(Object sender, EventArgs e) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\WarmBodyManage.cs:line 593
 at net.bmogc.cas.ui.CASAuthgation.<>c__DisplayClass15.<CreateToolStripItem>b__14(Object sender, EventArgs e) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\Common\CASAuthgation.cs:line 1242
 at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
 at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
 at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
 at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
 at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
 at System.Windows.Forms.Control.WndProc(Message& m)
 at System.Windows.Forms.ToolStrip.WndProc(Message& m)
 at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
 at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
InnerException: System.Runtime.InteropServices.COMException
 Message=Failed to load database information.
Error in File wbstats {CC56070D-0873-4815-BAD5-0DA0FBAEDCB6}.rpt:
Failed to load database information.
 Source=""
 ErrorCode=-2147482931
 StackTrace:
 at CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext)
 at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
 InnerException:
Background info is:
Vs2013 (update 3, latest version) is used.
Installed: Crystal Reports, Support Pack 10 (v. 13.0.10.1385), using 64 bit
VS2013 build settings.

What database are you using?
What database client?
How are you connecting to the database (ODBC, OLE DB, etc.)?
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Crystal Report Viewer fails for browser versions =10

We're using the Crystal Reports for VS2010 SP2 and get the following error when trying to generate a report in Firefox 10.0.2 and Chrome 18.0.1025.11 beta-m:
[NullReferenceException: Object reference not set to an instance of an object.]
   CrystalDecisions.Web.ViewerGlobal.get_IsNetscape6Up() +88
   CrystalDecisions.Web.CrystalReportViewer.Render(HtmlTextWriter output) +83
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +8991378
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +208
   System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer) +173
   System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +31
   System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output) +53
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +8991378
   System.Web.UI.HtmlControls.HtmlForm.RenderControl(HtmlTextWriter writer) +40
   ASP.app_filters_reportviewer_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer) in c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\qfmui\10eb2bd5\d0d0d3a5\App_Web_e2fg2prg.2.cs:0
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +109
   System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +8
   System.Web.UI.Page.Render(HtmlTextWriter writer) +29
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +8991378
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3060
If I change the user agent string in Firefox to that of Firefox 7.0.1 everything works as expected, this implies there is some logic in get_IsNetscape6Up() which is failing because the major browser version as reported by the user agent string is two digits instead of one.
We encountered a similar issue for our legacy pages containing Infragistics 2007 controls but were able to fix that by overriding the System.Web.Configuration.HttpCapabilitiesBase.BrowserCapabilitiesProvider and faking the browser version to 9.80. Crystal Report Viewer is apparently not using .Net's built in HttpBrowserCapabilities object, is there anything else I can adjust to stop the viewer failing?

hello Robert
Today must be my day. I already got a reply from PM (normally it takes a "bit" longer...). Anyhow, here is what he said:
With Firefoxu2019s release cycles, I donu2019t think weu2019ll be able to officially support the latest versions
of Firefox at every service release. We do our best to test the released versions of Firefox
that align with our releases. I donu2019t know the details but Iu2019ve heard there is a plan in place where
the support team(s) (?) will test the most recent releases of Firefox with whatu2019s currently
shipping by SAP and log bugs as necessary.
(umm, this is my - Ludek note here ) -> news to me re. support doing QA... find out something new every day. Anyhow, continuation of the message from PM:
The current plan for CR for VS2010, the SP3 release (expected in April) will support up to
Firefox 9. If there are reproducible bugs in Firefox 10 (or higher), then please enter a bug
and escalate and it will be investigated for the next available release.
I'll revisit this once SP3 is out there and do an escalation for Firefox 10 - ok?
- Ludek

Crystal report logon Failed Error

Dear All
We have installed BOBJ Edge 3.1 Server at Windows Server.
We insalled Crystal Report 2008 at one of our Laptop. (Client).
When we tried to create a sample report,
we selected a existing universe from the BOBJ Server. When we selected it ask me for the server connection details. It connected and showed me the existing unverses.
I selected say eFashion - and picked some fields and Click OK.
Then it givs logon failed error.
Can some one explian me where i am missing
REgards,
Venkat

Hi Venkat,
If the Universe is based off an ODBC connection, then the same ODBC connection (with the same name) needs to be present on the client machine too.
So, like Don suggested, the client machine would need the same DB client too.
Open the Universe in the Universe Designer. Go to File > Parameters > Edit. This is where you see all the connection information of the Universe.
-Abhilash

Crystal Report Error Failed to load Database logon Information

Hi Experts,
We developed a Crystal reports fetching data from a BI Query. When we run the report from Crystal Report Desginer it runs perfectly.
When I schedule the report in the CMC / Infoview, I am getting a error message saying:
"<REPORT NAME> Failed to load database logon Information."
We have checked the database configuration in CMC for this report. BI system hostname and the other necessary credentials are fine.
Please suggest us on how we go about understanding the cause of the error.
Crystal Reports 2008 SP2
OS --> AIX
Best Regards,
Suchindra.

Moved to SAP Integration kit forum

Crystal Reports 2008 failed to retrive data, and instead deleted it.

I have been using crystal reports 2008 for the past year or so with our billing software through an OBDC data source. I was using xp pro sp3. However I recently upgraded to a new computer running xp pro sp3 as well, and now I am having some serious issues.
When I try to connect to a data source in the database expert, it shows all the tables, and then the field explorer shows the fields, but when I actually try to brows the data, view a preview, verify the database, or refresh an old report it gives me an error and DELETES the .dat file that the field was located in. I am so glad I have regular backups to restore too, because pulling a report nuked 5 .dat files.
The errors I am getting are as follows:
"Failed to retrieve data from database."
Clicked ok
"Failed to retrieve data from database."
Clicked ok
"Database Connector Error: 'HY000:[Pervasive][ODBC Client Interface][LNA][Pervasive][ODBC Engine Interface][Data Record Manager]The file cannot be created with Variable-trail Allocation Tables (VATs)(Btrieve Error 105)'"
Clicked ok
"Failed to retrieve data from database.
Details:HY000:[Pervasive][ODBC Client Interface][LNA][Pervasive][ODBC Engine Interface]Unable to open table: <nameoftable>"
Click ok
and Crystal stays open but has just deleted the .dat file that the table was located in. It will still show the fields but no data. Trying to open the other software leads to an error "missing <name of table>.dat" It then has to be restored from a backup.
I have tried updating crystal as well as fully uninstalling it and reinstalling it, we have created a new ODBC connection, and cloned the database for testing purposes. The same thing occurs with the new database and ODBC data source.
We have no other computers, except my old one that has crystal reports on it. I have tried the old computer again and it is working fine.
Does anyone have an suggestions? This is pretty critical. Thanks in advance.
Edited by: Russellk on Jan 13, 2010 8:27 PM

Hello, you could try turning on ODBC tracing to see if it logs anything. It's a pain to get going but here's how.
Go to ODBC Admin, Click on the Tracing tab and create a log file and save. Don't start tracing yet. Close the ODBC admin and then re-open it and then turn tracing on. You may have to do this a few times to get it working.
Once it's tracing then open CR and try the demo data. Then close the report, log off, log onto the real data and do the same with a new report. You'll see a bunch of ODBC API's but there may be one or 2 that don't look right or errors may be logged compared to the DEMODATA.
Another suggestion is it may not be your PC doing the deleting. Maybe the Server thinks you have infected the data files and it's deleting them. Have a look in anti-virus quarantine logs on the server to see if it's doing the nasty....
Check the trust between your PC and the server.
I've also seen this type of odd behaviour with corrupted Profiles. Check with your IT guys on creating a new one for you, it's apain because you loose everything on your work station.
What happens if you log on from another PC using your account? Does that also delete the files? Or get someone else who it does work for log into your PC, does that work? If so it may be your Profile is either not trusted or it's been corrupted.
Good luck
Don

Crystal Reports Publication fails when using dynamic recipients

Hi experts,
We are facing a problem related with the BOE 3.1 Dynamic recipients Publication.
We have created a Publication with just one Crystal Report based on a MDX Query. We send the report in PDF format to email destinations
Dynamic recipients are defined in a WebI report pulling data from a BW query universe. We can display the email, user ID, Use Name and other fields we would like to use as dynamic parameters.
Server side trust seems to be configured (is there any way to test it is properly configured?).
The Publication is working fine with enterprise recipients (which have SAP BW account), and each recipient receive its PDF by email.
When we execute same report with dynamic recipients without selecting dynamic personalization parameters it is working fine. But when we select one dynamic parameter (which is coming from the WebI report we use for dynamic recipients) eg: Profit Centre, the Publication fails and we get a Database Connector error:
2011-02-14 08:53:25,275 ERROR [PublishingService:HandlerPool-13] BusinessObjects_PublicationAdminErrorLog_Instance_31036 - [Publication ID # 31036] - Scheduling document job "P&L" (ID: 31,051) failed: Error in File ~tmp191067bfa343ff0.rpt: Database Connector Error (FBE60502) [1 recipients processed.]
How can a dynamic parameter affect on the Database Connection?
Does anyone have an idea about what could be wrong?
Thanks!

Ino, what do you mean for "technical name or the member unique name"? Are you talking about the SAP User name? So in the dynamic recipients we can find these parameters:
- Recipient Identifier (required):
- Full Name:
- Email:
In the Recipient Identifier I should refer to a SAP user?
Dynamic recipients option is working for same recipients. The problem appears when I assign one parameter to a field coming from the dynamic webi report.It fails with the previously detailed error. This parameter assignment seems to be causing the Database Connector error.
Message in CMC:
2011-02-14 17:00:25,590 ERROR [PublishingService:HandlerPool-24] BusinessObjects_PublicationAdminErrorLog_Instance_31594 - [Publication ID # 31594] - Scheduling document job "B1 - P&L" (ID: 31,603) failed: Document for recipients {BD1~500/EVER} failed: Error in File ~tmpa0067c160f93d0.rpt: Database Connector Error Document for recipients {EVER, JOHNDOE} failed: Error in File ~tmpa0067c160f93d0.rpt: Database Connector Error Document for recipients failed: Error in File ~tmpa0067c160f93d0.rpt: Database Connector Error (FBE60502) [4 recipients processed.]
Error in the Adaptive jobserver trace does'nt give more details:
|1c2fd2be-3ba1-f414-f8fa-e4f7b004f1ee|2011 02 14 17:00:18:974|+0000|==| | |jobserver_vwd2520.AdaptiveJobServer_CRCPPSchedulingService_CHILD0| 2560|4856|| |6187|1|11|2|CMC.WebApp|vwd2520:1624:39.23486:1|CMS.runJobs|localhost:8392:11648.936338:1|jobserver_vwd2520.AdaptiveJobServer_CRCPPSchedulingService_CHILD0.run|localhost:2560:4856.5:1|CntazqXlSEO7hcDJVIv11545bbb|||||||||||(.\src\reportdllerrors.cpp:140) ras21-cr: procReport.dll: CRPE FAILED: GetLastPEErrorInfo(1) returns crpe error code [707] with extended error string [Database Connector Error: ''
Failed to retrieve data from the database.
Failed to export the report.
Error in File ~tmpa0067c160f93d0.rpt:
Database Connector Error]. Localized error string is [Error in File ~tmpa0067c160f93d0.rpt:
Database Connector Error]
I would like to discard thats a SNC misconfiguration error. Can I consider that SNC server side trust is properly configured if I can run Publication for many SAP users mapped in Enterprise?
Thanks!

Crystal Reports 2008 fails when called from e Web Service under 64bit OS

I have discovered that Crystal Reports 2008 doesn't work when called from a Web Service running under 64bit Windows platforms (in my case Windows 2003 Server and Windows XP 64bit); practically no object is instantiated. I've tried several solutions without success.
Before creating a wrapper component to use under COM+, is there anybody who has a better and cheaper solution than creating another component to wrap CR 2008 ?

Hi Sergio,
Before I mark this post as assumed answered I would just like to say and re-iterate that at this time there is no one answer and we fully understand your concerns. As you know in CR 6.0 it came in 16 and 32 bit versions because at the time 32 bit was relatively new but 16 bit was the norm. This is also true for 32 to 64 bit, 32 is the norm and 64 bit is relatively new. We know and are well aware 64 bit is the future and we are working as quickly as we can to move in that direction. Because of the complexity of the Product it's not simply a matter of re-compiling all of our dll's in 64 bit format. The core of our data connectivity with our database drivers which are dependant on third party clients must also need to support 64 bit modes. This as well as Printer drivers also need to be 64 compatable, there are a multitude of dependencies that we rely on that must add 64 bit support. As a programmer you are well aware of the issues around Thunking back and forth between 32 to 64 bits, it can cause delays and potentially loss of data which is a whole other issue. Not to mention also that we would have to ship both versions potentially doubling the size of the distribution packages or doubling the size of the dll's to have the ability to work in both modes. Relatively speaking of course, it would not be double the size but the variables would need to be able to allocate 32 or 64 memory blocks.
The other option is to produce 2 separate versions, this alone is a massive project. Any issue would need to be fixed in separate code streams.
So I'm sure you can see it's not simply a matter of saying yes we support 64 bit. It's a massive project that is going to take time to do and we have to wait for the third party drivers to commit also.
Visual Studio .NET 2005 and 2008 is the only option if you want true 64 bit but you will be limited on what DB's you can support and export formats you can export to. They are the only drivers we did convert to 64 bit.
Thank you for your understanding
Don

Crystal Reports 2013 Failed to find an Available Report Application Server.

Hi Experts,
I am unable to Publish Crystal Reports 2013 to the BI 4.1 SP2 Enterprise.
I have installed SAP CR 2013 on my Laptop and also on our Citrix machine, from both systems I am getting the following error when try to publish:
Failed to find an Available Report Application Server.
All the ports and firewall are open, when doing some trace with Wireshark, its assigning some random ports starting with 64960.
On the same machine, i have installed Crystal Reports 2008, I could publish reports to Enterprise.
Could you please let me know what might be the issue.
Is Crystal Reports 2013 need any specific port to be assigned?
Thanks,
Kris

Hello Experts,
In addition to assiging the ports for below servers,
     Crystal 2013 Report Application Server
     Crystal Processing Server
     Input File Repository Server
     Outout File Repository Server
I have configured the following setting also: Add Service Account that the
CMS runs under to the server's local admin group.
Still I am getitng the following error when trying to save the report to Enterprise:
" Failed to find an Available Report Application Server "
Please advise .
Thanks,
Kris

Crystal report Addon Failed

hello Experts,
Good day!
Have a problem with Crystal report Add on. I installed this successfully in Server but in workstation i encountered problem. When I choose a report to view/print ( e.g. Sales Order), error message :" Unhandled exception has occurred in your application will ignore this error and attempt to continue". What will I do? Thanks .
Regards,
Mari

Hello Gordon,
SAP b12007A PL48
Mari

Crystal Reports loading Failed in 64 bit OS after installing SAP Runtime

Dear All,
I am using a VB.NET application and the reports are designed using Crystal Reports version 9. All the reports are working fine in 32 bit OS. After the application is deployed in the 64 bit machine, while connecting from the crystal report using my vb.net application the database login screen is asking. After entering the login password login exception shows from the viewer.please check the attachments to find the errors. The details of my application are given below:-
OS- Windows server 2008 R2 standard 64 bit
Database - Oracle 11g client for 64 bit
Application is designed using VB.NET(Frame Work 4 & visual studio 2010) and the crystal report is designed using CR version 9
Run time installed:- CRRuntime_64bit_13_0_8
With Advanced thanks,
Shalu.

How are you connecting to the database - ODBC? OLEDB? Etc.?
Have a look at the resources that the search string 'oracle 64 net crystal' bring up for you. Search box is in top right corner.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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